Cons: Before I could pick up the car, I had to pay a 2500 SEK deposit (= 260 euro). After bringing the car back, I had to wait 8 days for Hertz to pay back the deposit.
Also, they only accept VISA and mastercard.
7 Mar 2017
Pros: Nice car, good service, no hassles.
15 Aug 2016
Wrong car and unfriendly staff
Cons: Payed extra to get a convertible and then got "upgraded" to a dull station wagon which was not at all what I had payed extra for. Will just go for the cheapest car next time.
Waited 45 mins at the counter because the staff was so busy. They don't seem to have workforce planning.
On top of that the staff was unfriendly. Will avoid that company in future.
23 Sep 2016
Pros: They gave me much better car, did not want extra money. Customer service is very polite and professional. Thanks
5 Sep 2016
Pros: Rental specified a car from their "special" class and paying for, and i ended up with their cheapest car class despite the 100 buck difference between their cheapest A class and "Special". On-site the staff told me that their special division entailed a class A car, which is very misleading! So despite being a long term Gold Reward member i was not even given the courtesy to speak to their manager to sort this one out. Going back to Avis
6 Sep 2016
Cons: The car was supposed to be a convertible but it only had a sunroof.
27 Jun 2016
Cons: I would have liked to have a better insurance package with a lower additional cost but I guess all rentals have the same deal. But if would have been nice if there was a possibility.
17 Mar 2017
Hard to change cars and find people
Cons: The window was broken, there were scratches everywhere that was not documented. We were not charged at the end but spent many hours finding someone to look over the car (it was automated service where the keys were just dropped off with us)
They gave us an electric car, which we didn't want. They said they tried to call us but because international number, could not reach. They could have emailed us.
All in all, we spent about 4 hours figuring out how to change cars and report the scratches. In addition, dropping off the car at Oslo airport was not clear at what location they were.
Pros: Super easy to get to/from the airport from the car rental. Friendly guy who spoke great English behind the desk. The car was clean and new, no issues. They even let us take it back after we had dropped it off because we forgot to get gas.