Cons: They refused to find us an alternate car at amother carrier when they ran out of cars. The counter help said he was sorry and shrugged his shoulders each time I asked him for something he could do in lieu of nothing.
What a shitty experience I'll not repeat. As someone who travels weekly for business, I'll be sure to never rent with Dollar after this charter experience, nor allow anyone from my team to do the same.
21 Oct 2015
Pros: All super easy and convenient!!
21 Oct 2015
Cons: pick up with insurance info was a pain wasnt told before what i needed i had to have my wife fax it over
11 Apr 2016
Customer service needs work
Pros: Everything went as planned as far as the rental and what I expected.
Cons: They need to do a better job setting clear expectations and disclosing what will happen if and should you hold the rental with a debit versus credit card.
We were given misinformation on the hold for DC and it was held for double the amount discussed- not a very good way to start the deal.
They then charged the entire amont of the hold and I had to wait several business days after the return of the car for the hold to release.
When I called to find out what happened the service rep was incredibly rude, I haven't had a customer experience that poor in a long time. You could tell he didn't care about the job and probably has gotten fed up explaining the DC hold. This rep was frustrated from the get go we had to speak to his manager to get the confusion cleared up.
14 Apr 2016
Couldn't Ask For Bette
Pros: I booked a compact car, but got a minivan. Great for hauling several folks around.
Cons: I guess the minivan got a "bit" less mpg then a compact car would have.
30 Apr 2016
Pros: Great price
Cons: No one in the outside booths when we left
9 May 2016
Easy pick up and drop off with great value
Pros: I did not have to wait long in line since agents came out to assist as soon as they saw a line form. The extras offered were reasonable. I got a Subaru Forester that was clean and updated with Bluetooth and Pandora radio.
18 Jun 2016
30 Jul 2016
Overall Good, but Misleading about Gas Prices in S
Pros: Check-in was relatively painless.
Cons: Slow service at the counter checking in. Worse was telling me that gas was significantly more expensive in Spokane than the fill up option, which it wasn't, so I ended up losing a little over $11 in that transaction.
24 Oct 2016
CREDIT CARD PAYMENT
Pros: Everything was fine until I present my VISA Card for payment at the counter at GEG. It has the word DEBIT on it. The fact that it carried the VISA name/logo didn't matter to him. Zero on public relations. Therefore, I was forced to go shopping elsewhere who took my VISA Card without question, uinfortunately at a higher rate. Will NOT utilized dollar rental services again.
Pros: Booked it all online. At the airport showed my I.D. and with a few initials I was done. There were no hidden fees. Everything that I knew I was paying was online.
No waiting in line and figuring out what the extra fees were going to cost me. Quick response time. Not to mention what a great rate I got. It was a nice, clean, newer Nissan.
3 Nov 2015
Pros: car was great thrifty was great
Cons: I was not happy that the insurance i purchased through your site was third party. Didnt realize that when I booked assumed it was through the car agency. I felt under insured
6 Dec 2015
Pros: Staff was very friendly and helpful the whole time from check in to check out.
Cons: Nothing to complain about. Great customer service.
23 Dec 2015
Pros: Fast check in. Vehicle was in good condition.
31 Dec 2015
Car not ready, not exactly what we rented
Pros: Subaru Forester worked out ok
Cons: SUV was not available on time as rented. Had to wait a while to get a car....and ended up with a Subaru Forester. Car was fine, just not very clean in side.
5 Jan 2016
Cons: They didn't hold my reservation. I wanted a full size all they had left was a compact or minivan. The ONE person working was very rude and I ended up not even wanting to give them my business. I've never been so frustrated just trying to get a car.
17 Jan 2016
Thrifty rocked our request in Sandpoint Idaho!
Pros: I was going to visit my sister in Sandpoint Idaho which is about 65 miles south of the Canadian border. I wasn't sure if I had reserved a 4-wheel or AWD car so I called and was assisted by a great guy who assured me he would have such a vehicle available for me and gave me a wonderful rate. He told me that he would not be working at the time I was to arrive and made a note in the file that the rate would stand. Thrifty really impressed me!
Cons: There isn't anything I didn't like. The car was great, the price was comparable and they delivered.
18 Apr 2016
Easy and Inexpensive
Pros: Convenient easy pick up and drop off. Friendly Staff. And inexpensive! What more can you want?
3 May 2016
Pros: Friendly, prompt, clean car
3 May 2016
Pros: Everything was as quoted. They did not push the insurance once I said "no".
Customer service is outstanding at the Spokane val
Pros: I was treated with respect, kindness and prompt service. The staff at the Spokane valley location has it going on!!!!
15 Feb 2017
Pros: Staff couteous
Cons: Car was rented out with tire pressure malfunction with staff knowledge. Had spend more time going back to rental location to trade vehicle.
10 Oct 2016
Rental car Ford Fusion 2017. Great vehicle for 4 p
Pros: Great trunk lots of leg room in back seat
Easy to drive - Great ride on the road
Great on fuel - high miles per gallon
Would rent again or even buy later
Cons: All possible things were very clean and nice!
The rental people in Spokane were very helpful even by calling me the day before to confirm my rental! The only thing that went wrong was not being able to pick up the vehicle at the airport! The Rep at the pickup location was there waiting for my arrival! He made sure there were no surprises thx
11 Oct 2016
Cons: I went on Kayak and typed GEG (Spokane airport) as pickup and drop off location. I reserved the vehicle at a total cost of $224 for the week. When I arrived, there was no record of my reservation. When I presented my paperwork it turned out to be a downtown location 25 miles away. Off airport rentals are prohibited from shuttling to and from the airport, the option being to rent at the airport for $345.
I am unlikely to use Kayak again!
30 Dec 2016
Better price through Kayak
Pros: Better price through Kayak
Cons: Car exterior really dirty, almost missed recording the big dents because I could not see them very well.
9 Feb 2017
Customer service was awesome
Pros: The car was smaller than I expected ,the seats were stained. Everything else was great.I would rent there again.
4 Sep 2016
Last minute fiasco
Cons: I made the mistake of not renting at the Airport location. The offisite location did not have the premium car I requested. The airport location did not have a car. I had to get transportation to the offsite location to pick up and transportation back to the airport after drop off. The car had a slow leak in the front tire which added stress to the entire trip. My friends rented an SUV from a different company at the airport for the same time period for $100.00 less then the full size car I was switched to. The care was too small to hold our luggage and family. Some had to ride with our friends. Thank goodness they were there.
26 Sep 2016
Pros: Price, agents, vehicle, ease of rental process.
12 Nov 2016
Enterprise wouldn't rent to me
Pros: The price would have been great.
Cons: Enterprise wouldn't rent to me because I didn't have a credit card. Even though there was $10k plus in my debit account, they would not do business with me because I don't use credit cards.
10 Dec 2016
Top notch service
Pros: The associates at the counter were friendly, personable and professional. They had great energy and made me smile. They were knowledgeable and professional. Overall great experience!
Pros: Easy to obtain the car and leave the airport. Very helpful and friendly staff at Alamo. I would rent from this company again.
29 Aug 2016
10 Sep 2016
Pros: Nice car for a great price
26 Sep 2016
Cons: Car windows were dirty on the outside and the inside. Had to stop and purchase window cleaner and paper towels to clean all the windows.
3 Oct 2016
Cons: Car could have been cleaner check in counter was slow
8 Oct 2016
Pros: always a great deal with Alamo and clean, comfortable vehicles.
14 Oct 2016
Best car rental experience ever
Pros: I seriously have never had a better car rental experience. Quick check out at counter, amazing friendly service at both counter and at lot. it was pouring and when the Alamo/National attendant saw me get out of the car he came over to make sure everything was ok--unprecedented.
18 Oct 2016
Service was good; car was fair.
Cons: Ford hatchback was a compact. They called it a midsize. Nice try!
3 Nov 2016
Overall the car was fine but had lots of stains.
Pros: Alamo service check-in/out was fast and friendly.
Pros: The agents were helpful in assisting me with alternative arrangements
Cons: Budget ran out of rental cars
I was told I had to wait 45 minutes to an hour for the next car
I had to rent from Thrifty as a Walk up and pay double of what I had anticipated I was going to pay.
I had to pay in excess of $450 for a 2 day rental charge with Thrifty.
This is the first time this happened - I certainly hope it's the last.
17 Nov 2015
Pros: Very courteous. Drove the car up to the door for me. This was very appreciated. Also gave me a quick run down on wipers and light for the car.
5 Dec 2015
Read the fine print.
Cons: Tried to charge double the quoted rate because I returned the vehicle early. Thankfully the agent agreed that it was crazy for them to penalize me for giving the rental back early, but she could have just as easily refused.
23 Dec 2015
Pros: Little spendy for a short trip less than 24hrs.
6 Mar 2016
Cons: car did not have current registration
29 Aug 2016
Easy pick up and drop off
Pros: Gave keys to desk personnel. No questions asked. Very fast service!!
Cons: No owners manual in car. Needed to change dash display. Called the number on rental contract but they were unable to help and we were in a remote location with poor phone service.
4 Sep 2016
Pros: Pick up was easy. Price was same as internet booking. Clean car.
Cons: Detour and construction at drop-off. Could have had more signs to avoid confusion.
12 Nov 2016
Just what the team needed
Pros: Space.....lots of space
20 Oct 2015
Drop off was easy
Pros: I was only charged for 1 day, which was correct.
Cons: That they didn't default to charging me for 2 days. It was inconvenient to have to go in and get the paperwork updated. Would have rather they did it right in the first place and we could have just dropped off the keys.
Cons: Toyota Camry was not as nice as the Ford Fusion (our previous rental car)
27 Jan 2017
Cold, windshield not scraped
Pros: The car and staff were fine.
Cons: Arriving late at night to -5 F weather with a pre-booked car that was completely cold and with ice all over the Windows. I would've expected the cars to have been scraped in the very least, but even better wouldve been if they warmed it up at some point prior to my expected flight time arrival.
30 Aug 2016
Pros: Quick and convenient, decent car was able to walk right in and get a car with out any hidden ties
Cons: The seats in the corolla were stiff and not good for long distance.
17 Jan 2017
Pros: Car was clean and as promised, price was as advertised. It actually was a 4 WD Explorer which was better than expected. Pickup and dropoff was easy with the exception of the hard sell of the CDW.
Cons: Hertz would not confirm that car would be 4 WD, even though I expressly noted I would be in an area where this was necessary. The desk agent really gave a hard sell on the CDW, which I had to decline several times before he understood that No meant No.
19 Jan 2017
Pros: The car rode smooth and handled the snowy roads well.
29 Jan 2017
Cons: I was extremely disappointed in the mannerism of the check out counter person when dropping off the car. VERY RUDE....did not help me at all and charged me double the price. The bill was suppose to be 67.00 and I was charged 138.00 because he fill it with gas. I told him I went to the gas station and didn't find the button for the gas or couldn't open the tank, I had a receipt and proof I was there and he said..."WELL, you should of looked on the inside door'. I told him I did and he threw a receipt at me before ending the discussion. I said 'what is this'? He said, 'YOUR BILL' and walked away. I told him a little under 3/4 a tank and he said, "I CHARGED YOU FOR A HALF OF A TANK". I rent a car practically everyday. Sorry Hertz...last straw for me.
Last week, it was another charge for 26.00 for gas when my TANK was FULL...it was a surprised added on 3 days later. I emailed Hertz regarding the surprise charge twice and never did get a response. I AM DONE WITH SUCH A LOW PROFESSIONAL COMPANY
12 Feb 2017
Undermanned and poor signage
Pros: Ice on windows at pickup took a while to get off until an assistant arrived. No clear direction on where to park upon return.
Pros: We got an excellent deal on our rental from Avis in Spokane Airport. The SUV had only 6000 miles and was a great vehicle for our trip. I would definitely book with Avis again. There was no hassle whatsoever when we returned the vehicle.