Cons: We rented a minivan and showed up to get a Ford Fusion. Their excuse was that both vehicles sit 7. The customer service rep wouldn't back down that they were different vehicles. Anyways it substantially delayed our trip. We ended up going with Enterprise because their customer service was much more understanding and actually had a minivan that we could rent. Budget is cheap but you won't get what you paid for and add more stress to your trip.
20 Oct 2015
In order to enjoy car, someone must show up at boo
Pros: Nothing, will never use Budget again. My husband will never use Budget again and he is a preferred member!
Cons: Budget and all rental cars were closed at the time I was told to pick up car. There was not a real person available at Customer service to talk to. Had to take a taxi at a cost of $60 to get back to St George. our customer relations told me today when I called and spoke to them: spoke, but can't help you. We don't reimburse for taxi fare. We don't do anything for you. Sorry your plans were screwed up because you didn't get your car.
Not our problem!
2 Jun 2016
Pros: Car was as expected.
Cons: Travelling with golf clubs, luggage and friends is always hectic. Small airport, but no one at Budget Counter and no sign. Someone told us to check st Avis counter. Signed paperwork for car and initialed were I was told. WASN'T told I had to initital some extremly small print to decline some phony insurance from fom NY city! Got a charge on credit card after I returned home. I should have stuck with National.
22 Aug 2016
I reserved an SUV
Cons: I reserved an SUV online. When I arrived, I was given a mini van and told that there were no SUVs on site, but that I should come back to the airport in the morning if I wanted to trade out the mini van for an SUV, because several cars were being returned at midnight. At 20 minutes each way to and from the airport, I decided to call first thing in the morning just to make sure. After 45 frustrating minutes, no one could help me - I was told I needed to talk to someone at the counter, yet the call center could not connect me to the counter, and the 'local' phone numbers listed online and on my contract all patched me through to the call center. There was no way to call the local counter directly. I had to rearrange my work schedule to drive back out to the airport, only to be told on arrival that there were no SUVs available. I asked for the manager's phone number, called and spoke to a woman who made no apology whatsoever and was unable to assist me. Additionally, the mini van they gave me was dirty, with trash on the floor, and it was completely out of windshield washer fluid with the warning light on. The online reservation service for Budget/Avis did not deliver what was promised. My company and I will not be renting from you again.
18 Jun 2016
Cons: Had to wait for the car to be cleaned, eventually i had the car 30 minutes after the pickup time.
8 Jun 2016
Cons: I had reserved an intermediate SUV. When we got there, they said I would be driving a Ford F150 pick up truck. I had a lot of gifts and baby stuff that I needed to transport and since they didn't have a cover for the truck, we were unable to find a suitable SUV anywhere else.
They told us that the truck was classified under the SUV category.
This is the last time I will EVER reserve through Budget. I'll stick with Enterprise who has NEVER messed up a reservation yet.