Puerto Vallarta Car Hire

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Puerto Vallarta car hire reviews and directory

Payless
payless
Car hire reviews:
OK (4.2, 10 reviews)
Car hire locations in Puerto Vallarta:
1 location
Payless
Locations in Puerto Vallarta
Calle Av. Francisco Medina Asc
+52 322 221 0263
  • 4.2
  • 4.7
  • 4.7
  • 4.2
  • 4.4
Recent reviews
2.0 Poor
5 Jan 2016
Horrible
Cons: there was no car for me.
2.0 Poor
27 Apr 2017
Fees not disclosed at time of booking
Cons: We made a rental reservation online prior to arriving in Mexico. The rental rate was very, very inexpensive, but we figured that was because the region didn't have many renters. When we arrived at the rental facility after 6 hours of travel, burdened with our luggage, we were told that there was an additional $38/day rental cost to cover liability insurance. The fact that I have individual auto insurance and rental insurance through my credit card company didn't matter. What a complete and total ripoff. Because the car wasn't absolutely essential, we ended up calling a taxi and paying 1/3 of what we would have paid for the rental. When I make a booking that tells me all taxes and fees are included, I expect that to be true when I arrive to pick up my vehicle.
2.0 Poor
31 Dec 2015
Close to fraud
Pros: Zero
Cons: There was no car available even though our name was confirmed and on their printout list. We then needed to search and find another car from Thrifty for $500 more for the week (twice as much). We were told by others that "Payless never has minivans" . We feel we should have the difference refunded. Otherwise, what's the point of making the reservation in the first place?
2.0 Poor
5 Jan 2016
Terrible experience
Pros: Nothing, they are awful!
Cons: They do not honor the price given. They ask that you pay $100 more a day on top of what they quoted you. They were rude and very unpleasant. I ended up going somewhere else. I do not recommend this place. I think Kayak should stop working with them. This was very disappointing. It makes me question booking anything else with Kayak.
8.0 Good
11 Dec 2016
Off Airport Car Rental
Pros: Customer Service
Cons: Hidden fees. They should be more direct.
4.0 Mediocre
16 Jan 2017
Pros: Battery died rented for a certain price. Asked for an extention and gave us a triple raise on price. Very dissappointed.
Cons: should keep the same price deal as you rented and when asked for an extention, keep the same price as promised.
2.0 Poor
24 Jan 2017
Cons: the car was advertised at $1 a day but they insisted on this liability insurance that I already have with my own insurance and through amex so the car actually cost $46.00 a day not happy at all !!!
8.4 Excellent
26 Jan 2017
Beware of the "mandatory" incs...
Pros: The helpful friendly staff. The car was like new, and performed flawlessly.
Cons: The Mexican office added around $600 for Mexican liability incs!! This is currently in dispute through Payless so I have good expectations that we can recover this unnecessary "mandatory" unexpected expense..
10.0 Excellent
8 Feb 2017
Excellent service
Pros: We couldn't remember where to drop off the car when we were leaving Puerto Vallarta, but we knew the office was off site from the airport. We were late for our flight, so we drove to the airport, and the agent at the airport took the car from us and drove it to the office with a very helpful attitude.
2.0 Poor
21 Mar 2017
Process was a total scam the amount required for t
Cons: You get offered a very low rate for the car. But, upon arrival you are forced to buy required minimum insurance, which was quoted at oaver $300. They even lowered it to "negotiate". I've rented cars in Mexico before and I'm well aware 3PL insurance is required in Mexico and your insurance and your credit card insurance does not cover this. It normally ranges $10-15 a day MAX. So for a 7 day rental a $300 charge for this insurance was a total scam and makes it feel very timeshare like game playing. When I rent a car, show the price of the car to me and don't hike the cost of ancillary insurance to make up for the low cost of the actual car rental. It is a very shady way of operating a business and I walked out of the rental place, took a taxi and called it a day.
Alamo
alamo
Car hire reviews:
Mediocre (3.5, 7 reviews)
Car hire locations in Puerto Vallarta:
2 locations
Alamo
Locations in Puerto Vallarta
Blvd Francisco Medina
+52 322 221 3030
Intl And National Arrivals
+52 322 221 1228
  • 3.0
  • 3.5
  • 3.5
  • 3.0
  • 3.5
Recent reviews
2.0 Poor
11 Jul 2017
Cons: I didn't rent the car the price you showed was so low it was unbelievable when I got there they wanted to charge me something like $50 per day for insurance so the price went from something like $8 a week fro two weeks to over $1000 for two weeks it is a total rip OFF
10.0 Excellent
9 Jun 2017
Great Car, Great Rental
Pros: The car, the return process, the people. The pickup process was a little long, but acceptable.
Cons: Mexican Liability Insurance is required. I tried to find out the price before I went down and was unable to find out how much is it. I usually pay $15 per day and was charged approximately $20 per day I don't mind having to pay for the required insurance. I am annoyed that I cannot use that information in deciding from which company I will rent. This is true for every company.
2.0 Poor
26 Jul 2016
Beware
Cons: We booked the rental through Kayak before traveling to Puerto Vallarta. We were picked up at the airport and driven to the office even though we had paid extra to pick up the car at the airport. In the office they asked for my driver's license and credit card. Then I was informed that the rate I was given was the "standard" rate and that I had to purchase insurance and have a security deposit of almost $1,000 charged to my credit card. None of this was disclosed on the website. My credit card provides for rental car insurance worldwide along with my car insurance from Geico. Do not fall for the insurance scam. Whatever the rate you are quoted they will try to up sell you. And THEY BLAMED THE CONFUSION ON BOOKING THROUGH KAYAK rather than the Alamo website.
2.0 Poor
15 Jan 2017
Undisclosed fees
Pros: When we arrived to pick up our car, we were told we had to get required insurance. The insurance cost would have quadrupled the cost of renting the car. We decided not to rent it. On the plus side, the agent was very courteous and helped us get a taxi.
4.4 OK
23 Feb 2017
Run by unsavory and deceptive people
Pros: Nothing, it was a really bad experience
Cons: They did not have the car we had rented (an 8 passenger van) and tried to claim a 7-passenger van wa the same thing. Then they tried to give us a horrrible, smelly decrepit 12 passenger van without seat belts. And they wouldn't give us a discount when we had no choice but to stay with a 7 passenger van (we had eight people so one lap). Then when we returned the car they claimed there were scratches on the rear bumper and tried to make us pay more. We couldn't even see the scratches they were talking about as there were tons of scratches already all over the car. It seemed like a scam! We just left and I'm half expecting them to try and take more money from our crest card. DO NOT RENT FROM THIS PLACE!!!
2.0 Poor
25 Feb 2017
Car unavailable
Pros: The Alamo agent help put us in touch with a competitor who did have a similar car available. The Alamo agent also helped make sure that we paid on leave the original estimate when we had to change rental car companies. We ended up with a car that seats enough people but didn't carry enough baggage from Hertz. The only upshot was that the Hertz rental lot did not require a shuttle from the terminal.
Cons: The minivan that we reserved was not available when we arrived. We ended up with a smaller car for the same price from Hertz. If you want anything other than a small or midsize car, it is probably worth a call ahead to make sure they have it since they list more cars than they actually have on the site.
2.0 Poor
10 Jul 2017
Total scam
Pros: Nothing
Cons: The rental location was listed as being located in the terminal. It wasn't. They took my family to a location off site. When we got there, we found out the low rental price quoted on Kayak would be multiplied more than ten times by Mexico's mandatory rental insurance. Then we were invited to attend a time share presentation to bring down the price. We walked out and hailed a cab. This was with ALAMO. Don't rent from them in Puerto Vallarta.
Budget
budget
Car hire reviews:
Mediocre (3.6, 7 reviews)
Car hire locations in Puerto Vallarta:
2 locations
Budget
Locations in Puerto Vallarta
Francisco Medina Ascencio 141
+52 322 221 1210
Km 7.5 Carretera Tepic
+52 322 221 1210
  • 4.0
  • 5.5
  • 4.5
  • 3.3
  • 2.8
Recent reviews
3.2 Mediocre
13 Mar 2017
Rip off
Cons: Didn't have the right car and then had to pay for the upgrade because the right car wasn't there
4.0 Mediocre
29 Dec 2016
No reason to use budget
Pros: I thought I would like being with an international rental agency, but turns out they gouge you fire cash even when giving you a trickle vehicle.
Cons: The price and the lies about our ability to find better. A 4 day rental cost $360 for a tiny Nissan Versa that hardly fit my family. For a Jetta from Gecko rental cars it a have been $200. They sold me hard and I was too tired to argue. Gecko, who we rented with later on, are a fantastic local company who price fairly, give you quality vehicles, and deserve your business. Never use budget or and of the on airport rentals.
4.4 OK
2 Jan 2017
Misleading price
Pros: The car itself was just fine.
Cons: The actual pickup location added about 100% in extra taxes and fees from what was both advertised and reserved. It literally doubled the cost of the car. Very, very misleading.
2.0 Poor
7 Jan 2017
Horrible customer service and rates changed
Pros: The car was clean
Cons: I was upset of the fact the rates went up from what I had reserved online to what I ended up paying. Horrible customer service in pick up. Will never use them again!
2.0 Poor
9 Jan 2017
NEVER Rent from Budget Puerto Vallarta - RIP OFF A
Pros: Car was clean
Cons: 1. High-Pressure tactics about taking insurance... You are not obligated to take their insurance (Visa Cards often cover you), and they charge you 90% of the cost of the rental in INSURANCE - my car cost $200/day !!!!! It was just a VW Jetta.... 2. They refuse to rent you the car, unless you take the minimum insurance 3. They hold your CC hostage for many thousands of dollars, unless you take their insurance. 4. Rent from: Gecko or SIXT - honest and good people who INCLUDE the cost of the insurance in the price per day!!!
2.0 Poor
12 Jan 2017
Rented the car for 5.00 per day
Pros: When I got to budget they charged 48.00 for mandatory insurance while hassling us to look at time shares for a free car rental. Claimed the car rental was in airport but it was off sight.
7.6 Good
19 Apr 2017
The insurance cost more than the rental!
Pros: The car was fine and the people in the Puerto Vallarta office spoke English which was nice. It was nice to be able to pick up in Puerto Vallarta and drop off in Guadalajara.
Cons: The one way fee of $200 seemed excessive but the fact that the mandatory insurance cost even more was totally unexpected. Although Mexican drivers are crazy so while expensive, the insurance is probably worth it if you get in an accident. It would have been nice to know the cost of the insurance ahead of time. It was unanticipated and cut into our budget.
Ace
ace
Car hire reviews:
Mediocre (3.3, 5 reviews)
Car hire locations in Puerto Vallarta:
1 location
Ace
Locations in Puerto Vallarta
Francisco Median Asencio #3987
+52 322 221 3640
  • 2.8
  • 3.6
  • 2.8
  • 4.4
  • 2.8
Recent reviews
2.0 Poor
19 Jul 2016
Cons: I did not rent the vehicle they wanted to charge me twice the amount
6.0 OK
10 Oct 2016
waych out for insurance
Pros: easy location to airport
Cons: they scam you for insurance. $29-$30 a day so they cheap week winds up at over $200 for the week
2.0 Poor
5 Jan 2017
Scam Alert!
Pros: Nothing
Cons: The car rental was $10 dollar per day. They forced me two take two types of insurance packages. I had to convince them that my credit card covered all damages. I had to take the third-person liability insurance at a rate of $32 per day I really needed a car as there was no alternative. The total cost for the most basic car was $109 compared to the quoted price of $37. The staff was rude and deceiving. They kept telling me that I had a good deal and that I will not not get any better deal. Also, they insisted that I was told that the reservation called out that additional charges for insurance. After asking them to show me this disclaimer, which actually read "other charges MAY NOT be included in the quote", they insisted on the meaning/translation of it. The fact that really offended me on a moral level was this: They offered me a GPS device for free because of the "inconvenience" I went through. I declined. When reviewing my receipt, I noticed a GPS device charge for about $15/day. I complained about the charge and I was given a bogus excuse on the grounds that the GPS charge was already included in the insurance package I was forced to take!!! The other problem was that many customer were in the same situation as I was which created a long wait. I took me one hour to get the car and more than 30 min to return it!
2.0 Poor
12 Apr 2017
Bait and Switch!!!
Pros: Original pricing of $230 per week
Cons: There was a previously undisclosed charge for Insurance of over $400 when I got to the off site rental office. Never rent from this company. I have always rented from Hertz and will continue to do so.
4.4 OK
15 May 2017
Pros: The service was good
Cons: That they don't respect the price you put in your website from $250 to a total they wanted to charge me $900dollars
Europcar
europcar
Car hire reviews:
Mediocre (3.3, 4 reviews)
Car hire locations in Puerto Vallarta:
1 location
Europcar
Locations in Puerto Vallarta
Carretera Vallarta-tepic Km 7.5
+52 322 209 0921
  • 3.0
  • 3.5
  • 3.5
  • 4.0
  • 2.5
Recent reviews
2.0 Poor
31 Dec 2016
Unapologetic bait and switch
Pros: I liked leaving
Cons: We reserved an Intermediate car. When we got the the counter 1 hour at PVR after our reserved time, because our flight was late, we were told they gave our car away and now only had an Economy car left -- at double the price. When we said we were unhappy and expected them, at least, to match the original price, the woman at the counter "called to check" and then told us matter-of-factly that that car was now gone too and they had nothing left. Even a tiny bit of feigned sympathy or apology would have been appreciated but we got none.
7.2 Good
16 Apr 2017
very well run office, lousy price clarity
Pros: The people were nice an helpful and it all went quickly.
Cons: The fact that it was not at all clear at the time of booking that the price would primarily come in the form of the rental car insurance.
2.0 Poor
23 Jun 2017
Really bad experience
Pros: Nothing to like
Cons: Reserved a minivan and ended up with a smaller suv with a very tight 3rd row / trunk. It seams like they don't actually have minivans available, but still advertise it. I was traveling with two toddlers and after a 6 hour flight I just wanted to get in a car and go to the hotel and I ended up accepting the smaller car without a price reduction. The car was all damaged (had to take a lot of pictures for proof) and dirty. I got the car with 5/8 of a gas tank and returned it with the same level, but the agent wanted me to pay for a full tank. After arguing for a while I got the agent to accept that I was returning the suv with the same gas level. The price is not even close to what I was supposed to pay... 3X once you include insurance, since they didn't accept my credit card insurance. Overall zero reliability and very bad (and sad) experience.
2.0 Poor
26 Jun 2017
They did not have the car
Cons: They did not have a car. They were nice enough to help me friend another company who had a minivan and the price was about the same. I would have preferred to not have to shop around the other companies. Ultimately got my car at national.
National
national
Car hire reviews:
OK (4.7, 3 reviews)
Car hire locations in Puerto Vallarta:
2 locations
National
Locations in Puerto Vallarta
Carretera Aeropuerto Km 01
+52 322 221 1226
Marriott Hotel
+52 322 226 0069
  • 4.7
  • 4.7
  • 4.7
  • 4.7
  • 4.7
Recent reviews
4.0 Mediocre
23 Jan 2017
Insurance
Pros: Na
Cons: I have a premium car rental insurance with Amex that I pay $24 per rental. National wouldn't that insurance and wants us to settle with their for $40 per day. Upon my return and checkin with amex, it seems that agent misled us
8.0 Good
14 Feb 2017
Pros: The personnel were very friendly
Cons: It is a little pricy
2.0 Poor
16 Mar 2017
insurance scam
Pros: didn't rent car
Cons: when we got there, were hit up for a USA$22/day insurance fee, unannounced when reserving
Thrifty
thrifty
Car hire reviews:
Mediocre (3.3, 3 reviews)
Car hire locations in Puerto Vallarta:
4 locations
Thrifty
Locations in Puerto Vallarta
Ave. Francisco Medina Ascencio
+52 322 221 2984
Carretera Barra De Navidad
Puerto Vallarta Intl Apt.
+52 322 209 1005
Zona Hotelera Sur, Carretera A
+52 322 226 8823
  • 3.3
  • 4.0
  • 3.3
  • 4.0
  • 2.0
Recent reviews
2.0 Poor
25 Dec 2016
Nasty experience
Pros: Not much
Cons: Poor and slow pickup and transfer. The office is a mess in a hard to get to location Staff is rude and nasty. When I booked no one informed me of mandetory insurance that is 50% of the rental fee. Nice surprise that both the booking agent price line and thrifty left out or was hidden
6.0 OK
1 Jan 2017
Thrifty Car Rental Puerto Vallarta
Pros: Nice staff, I ended up with a good car.
Cons: The final price was significantly higher than advertised. Did not have the car when I showed up. No guarantee that they will have the car even if you pre-pay, our trip was during the high season (last week of December).
2.0 Poor
30 Jan 2017
The rental prices are insane due to the insurance
Pros: I did not rent a car it was so costly for insurance
Dollar
dollar
Car hire reviews:
Good (6.4, 1 reviews)
Car hire locations in Puerto Vallarta:
2 locations
Dollar
Locations in Puerto Vallarta
Blvd Francisco Medina Ascencio
+52 322 226 1400
Puerto Vallarta Intl Apt.
+52 322 221 1985
  • 2.0
  • 10.0
  • 10.0
  • 8.0
  • 2.0
Recent reviews
6.4 Good
12 Nov 2016
Scam
Pros: After I get to the place, they surprise me with an additional $431 of insurance fees and taxes.
Cons: After I get to the place, they surprise me with an additional $431 of insurance fees and taxes.
Economy Rent a Car
economy
Car hire reviews:
Mediocre (4.0, 1 reviews)
Car hire locations in Puerto Vallarta:
1 location
Economy Rent a Car
Locations in Puerto Vallarta
Francisco M
52 322 221 2413
  • 4.0
  • 8.0
  • 4.0
  • 2.0
  • 2.0
Recent reviews
4.0 Mediocre
7 Jan 2017
expensive insurance
Pros: Liability only insurance was $28 per day. There is no sign at the airport directing you to this company. One staff member in the office to process the paperwork for cars going out and coming back. Between trying to find the company 30 minutes and the one staff in the office it seemed to take an hour and half to rent the car. To top it off I have never paid so much for liability insurance only. The girl said the rate was higher because of the holiday season. Usually I am out the door with ins and car for $250. This was $375 for 6 days in a Jetta. Seemed like a scam.
Hertz
hertz
Car hire reviews:
OK (5.6, 1 reviews)
Car hire locations in Puerto Vallarta:
2 locations
Hertz
Locations in Puerto Vallarta
Fco Medina Ascencio #3987
+52 999 911 8040
Paseo De Los Cocoteros 85 Sur
0180 0709 5000
  • 6.0
  • 2.0
  • 8.0
  • 2.0
  • 10.0
Recent reviews
5.6 OK
2 May 2017
Pros: Price was great
Cons: The pick up and drop off process was like going back to the early 1990s. Definitely could be much more streamlined. Also, our car was not clean when we got it (sweat stain on the passenger seat). We watched a couple guys wipe it down and spray some cleaner in the car right before we took delivery of the vehicle for the rental.
Advantage
advantage
Car hire locations in Puerto Vallarta:
1 location
Advantage
Locations in Puerto Vallarta
Europcar CARRETERA VALLARTA-TEPIC KM 7.5
+52 322 209 0921
Avis
avis
Car hire locations in Puerto Vallarta:
2 locations
Avis
Locations in Puerto Vallarta
Gustavo Diaz Intl Airport
+52 322 221 0783
Secrets Hotel -David Alfaro Siqueros 164
+52 322 224 4859
Enterprise
enterprise
Car hire locations in Puerto Vallarta:
1 location
Enterprise
Locations in Puerto Vallarta
Carretera Aeropuerto Km 01
+52 322 221 1226
Firefly
firefly
Car hire locations in Puerto Vallarta:
1 location
Firefly
Locations in Puerto Vallarta
Paseo De Las Rosas 27
0180 0709 5010
keddy by Europcar
keddy
Car hire locations in Puerto Vallarta:
1 location
keddy by Europcar
Locations in Puerto Vallarta
Carretera Vallarta-Tepic Km 7.5- Col.Villa Flores
MEXRENTACAR
mexrentacar
Car hire locations in Puerto Vallarta:
1 location
MEXRENTACAR
Locations in Puerto Vallarta
Blvd.Medina Ascencio # 7968 local 1
0180 0830 6030
Sixt
sixtrentacar
Car hire locations in Puerto Vallarta:
4 locations
Sixt
Locations in Puerto Vallarta
Av Paseo Cocoteros Lt 28
+52 322 226 7503
Av Paseo De La Marina Nte. 585
+52 322 226 9500
Blvd Fr. Medina Ascencio 7930
+52 322 209 0685
Pelicanos 311
+52 322 209 0685
Sunnycars
sunnycars
Car hire locations in Puerto Vallarta:
2 locations
Sunnycars
Locations in Puerto Vallarta
Carretera a Tepic No 4690
Gustavo Diaz Ordaz Inernational Airport
U-Save
u-save
Car hire locations in Puerto Vallarta:
1 location
U-Save
Locations in Puerto Vallarta
FRANCISCO MEDINA ASCENCIO NO. 4599
+52 (322) 209.1030
42 travellers who hired a car in Puerto Vallarta gave the car agency they used an average rating of 3.8

Car hire locations in Puerto Vallarta

Puerto Vallarta