Pros: Big newish car, easy drop-off, very low rate.
Cons: It was a Jeep Compass with a very small engine. Therefore the car was struggling sometimes with even basic highway acceleration. Other than that everything was great.
8 Nov 2015
Cons: I reserved an economy car to save gas . The person at the counter said they were all out of the cars , and the only vehicle a big car. She was very rude and said either I take that car or find another rental car place.
11 Jul 2016
If you don't care that they give you more than you
Pros: Giant Jeep rental at small car price. With all the other rentals across from the terminal.
Cons: Return sign hard to see, had to drive around again? Seriously, that was my only complaint....
12 Sep 2016
New car experience
Pros: Sporty little red Jeep, was a different driving experience for me. It was fun to drive and easy to adjust seat and mirrors. Good visibility and I felt comfortable in it right away.
Cons: The vehicle, despite giving the appearance of a 4x4 off road potential - it did not have a lot of guts. 4 cylinder with no overdrive left us knowing this would not be our choice of a full time car. But it was still a great choice for a change of pace and it served our needs well.
14 Sep 2016
They forgot our child car seat
Pros: Price seemed good, but can't rate anything else as we cancelled our reservation due to a major error on Payless' part.
Cons: Landed after midnight to find out they'd forgotten a car seat for our youngest child (which I had called and specifically ordered several days prior). Fortunately one of the competing rental services was still open, so we were able to cancel the Payless reservation and switch.
18 Sep 2016
It was perfect
Pros: Price, quality, service
19 Sep 2016
Cons: They didn't have a car for us despite having a reservation. We had to go to another company and pay twice as much. I was very upset about the situation. I'd much rather pay a few dollars more for reliability
25 Sep 2016
Payless at Pitt
Pros: Friendliness and efficiency of staff
Cons: Up charge of $10 to allow my husband to drive
17 Oct 2016
Cons: Our flight arrived two hours late and they had no cars so we rented from Hertz instead
23 Oct 2016
Great people make a great product
Pros: You never really know the true nature of a company until you face adversity with them. While renting with Payless I had the misfortune of finding a tire eating manhole in a rainstorm in downtown Pittsburgh one night. Payless had roadside assistance there in less than an hour to get me on my way that night and the next day the counter manager at PHG moved me into a more pothole worthy Jeep Cherokee at no additional cost. Good people.
Pros: Easy to pick up and drop off car. The GPS was especially helpful and easy to figure out as I've never used one before.
23 Nov 2015
Slow return process
Cons: Very slow to get car checked back in and waiting for receipt. Almost missed my flight (I was running late, though). It took about 7-8 minutes for the whole process.
30 Nov 2015
Cons: All the hidden fees
29 Dec 2015
19 Jan 2016
Bate and Switch!
Pros: Easy to get out of there. Was helped right away, handed the keys and was on my way in a clean car.
Cons: When I gave the time that I would be dropping off the next day, I was handed the keys and told how much my total would be. When I looked at my receipt, I found that I was charged for an extra day, plus all taxes and fees that go with it. Although I stated exactly when I was bringing the car back and was given a total based on this, they failed to mention that because it was a few minutes after 24 hours since I picked it up, I would be charged for the extra day. And to top it all off, the representative on the phone that explained this to me today was rude and condescending
14 Feb 2016
Suspicious gas gauge and too much up selling at th
Pros: Car was clean, if somewhat loud
Cons: The "up selling" was too much. The counter guy pushed hard to sell me a $60/day "protection" package on a rental that was nominally $10/day. Because it was snowing, I opted for the collision damage waiver - again more than 2 times the cost of the car. As we had packed in and were getting ready to pull out, he told me that the car handled poorly in the snow.
And there was something off about the gas gauge. We got the car and it read "full." We drove a total of 49 miles in an economy, fuel-efficient car. On the way back to the airport, it still read "F" but we stopped at the gas station that was about 500 yards away from the rental return and filled it until it shut off - it took 2.5 gallons (surprising for 49 miles in a fuel-efficient car). Then in driving that 500 yards, the gauge for the first time dropped below the "F". Dollar then charged me $13.99 as a "refueling service fee" to supposedly fill the tank, and refused to credit it back when I protested. There was definitely something suspicious in how that was handled.
Our $10 economy car rental ended up costing about $70 for about 17 hours and 49 total miles by the time all was said and done.
26 Aug 2016
very easy pickup
Pros: The car had great gas mileage and we were able to pick it up with no problems and minimal wait from the airport.
7 Sep 2016
Cons: He sold me on the pre paid gas and I barely used a half a tank so I was out that money. I was told I would get refunded back for any money that I didn't use
20 Sep 2016
Pros: large vehicle
Cons: It was not a car and it smelled like smoke
27 Sep 2016
Pros: They ripped me off. Filled up the tank with gas 1 mile from the airport, but still charged me a $30 premium.
Pros: Easiest time I've ever had getting the car - took a couple minutes - maybe less. Wish it was always like that.
And friendly service! I was in Pittsburgh - they were extremely nice and helpful.
12 Jul 2016
Cons: Windshield had something that had dropped down it and wouldn't clean off (maybe wax?). Made it hard with evening sun glare.
6 Sep 2016
Best location lately
Pros: Fast checkin, quick pickup, friendly staff, easy return. Overall best rental company/location I've had in years.
Cons: Nothing. 100% positive experience.
12 Sep 2016
Overcharged by $174
Pros: Car was good.
Cons: The receipt I signed said the total would be $145. I was charged $308. I called and was told they had accidentally charged me for an extra day and at twice the rate I should have been charged at. They said my new total was $134 and the rest would be refunded. It has been several days and I haven't received a refund.
16 Sep 2016
19 Sep 2016
Pros: Rented economy,they were out . gave us a Ford edge suv. Very nice
3 Oct 2016
Pros: Low mileage, clean car.
Price was 1/3 lower than the competition - Hertz and National.
Efficient, very courteous staff at pickup and drop off.
Cons: Nothing. Perfect rental
3 Oct 2016
Pros: Prompt and courteous service.
The Alamo staff selected a great car and we had no issues
11 Oct 2016
Pros: The Volvo was great.
24 Oct 2016
Pros: The pick up and drop off were fast and easy.
Cons: The Jeep Compass was not a very nice car to drive. It had much difficulty accelerating unless you were giving it full gas. Would have preferred another car.
Cons: The musical ditty the Kia played upon entering and exiting the car. So annoying. And the seat didn't fit me well. But that is Kia, not Enterprise.
14 Jun 2016
First bad experience at Enterprise
Cons: I reserved a car a month in advance from the Pittsburgh Airport. When I got there, I was told that the reservation was not made for the airport but from their corporate center, which was closed (at 4:30pm on Saturday!). They could only give me a same-class car for 3 times the price ($150 for 2 days, versus $45 for 2 days), because the US Open golf tournament was in town. I went to another company and got a slightly better rate, but ended up getting a car for $120. Very disappointing!
26 Oct 2016
Did not rent
Cons: The location was 25 min and a $90 round trip cab ride to pick up. The enterprise at the airport was not willing to honor and the listing did not disclose that. We rented elsewhere but paid more here and that was for right
13 Jul 2016
Pros: guy who checked me out was very cheerful and helpful. Especially nice at almost midnight!
Cons: Drop off was closed!
28 Aug 2016
Pros: Quick and easy drop off at the airport.
10 Sep 2016
Cons: They only accept credit cards at the airport rental counter which was unexpected and not outlined in the booking. I do not use credit cards so I did not get my rental and already paid the insurance online which the rental counter could not refund.
3 Oct 2016
Perfect in Pittsburgh
Pros: We had a very easy time picking up and dropping off the car. They were kind (offered us water and maps), quick, thorough, and friendly. It was a great experience.
17 Oct 2016
Pros: upgrade, ready to go, helpful staff
Cons: prior driver hit curb, rim looked a bit rough, held up just fine though.
Pros: Not much, the car was clean, but shouldn't that be expected.
Cons: Unfriendly staff both when renting and returning the car at the PIT airport. They acted annoyed that I wanted to give them my business. When renting, the agents were talking about other rentals, not giving me their complete attention. Upon returning the car, they couldn't find my reservation, why ? Because they had it under a totally different name. Probably because they were completely distracted during the rental process. I had to find the Kayak reservation on my phone to help them. This experience has convinced me I will never use Budget again.
22 Oct 2016
Pros: The condition of the car was great, a newer Chrevrolet Malibu. Good gas mileage, great features, comfortable for long drives, etc.
Cons: The pick-up from BUF was a fiasco. The untrained counter person took almost 20 minutes at the counter to issue my car. I then received a telephone call from Budget two days later indicating that the car was not supposed to leave BUF. I was returning it to PIT, and the person had issued me the wrong car. When I returned the car at PIT, they could not find it in the system, and I was paraded back and forth between the Budget and Avis counters. I still don't have my receipt which they were going to e-mail me within an hour. A miserable experience!
14 Oct 2015
Cons: I had to wait an hour and a half to get my car. And was given a large SUV instead of a compact car, which, while it was the same rental price, cost me more in gas.
3 Oct 2016
Debit card not accepted
Pros: I couldn't rent the car because I had a debit card and my credit score wasn't high enough? That makes no sense if you are an entrepreneur and you are growing a business in today's economy.
Pros: Car was very clean. The personel were very friendly and nice especially in Pittsburgh. Car was a brand new car.
Cons: I wish we could have an Ezpass. I forgot to ask and there was no option on online reservation.
19 Sep 2016
Would like to dispute additional charge
Pros: The van
Cons: The extra $$$ I was charged upon return. Not one single mention about the vehicle's operation. Return and extra $$$ were NEVER explained to me.
3 Oct 2016
It was a good rental in a good car with good milea
Pros: The car was a big smooth Sonata sedan. It provided fantastic gas mileage running around 37mpg on the highway.
Cons: No complaints.
25 Oct 2016
Do Not Try To Ask A Simple Question
Pros: Overall, everything was good, excellent even.
Cons: Actual pick-up and drop off were excellent, the problem I had was in the drop-off: Orlando International Airport has two terminals, different airlines in each. I did not know if this applied to the car rentals as well. Your system makes it very hard to get to talk with a person, as this question would not apply to the voice operating system. Very frustrating while in traffic driving around the airport, to the point that I doubt I'll use you again. I.E., if I choose to talk with an operator DO NOT program the computer operator to persist in it's attempt to service me. I have no aversion to using the computer operator, I just knew it could not help.
Pros: counter people for retrieving and returning were great and quick. parking lot was easy to navigate in. My rental was clean and everything in it worked properly.
3 Oct 2016
Pros: That after two hours on the phone, I got someone from Hertz customer service to cancel my reservation.
Cons: It was an absolute disaster! I asked for a car from the airport. When I arrived at the airport I found out from the Hertz desk that I was booked for a car out of downtown. They were unable to help me, and kept insisting I would need to contact carrental.com, who was the third party listed on my reservation-from Kayak. There was NO number for carrental.com and I kept being sent to Hotwire-who insisted they had nothing to do with carrental.com. After two hours of no help, I finally gave up and called Hertz customer service, who was able to help me-even though the Hertz desk insisted they would be able to do nothing. Not sure I will ever book through Kayak again.
30 Mar 2016
Pros: Kyle and his associates are a pleasure to deal with. They are kind and always seem to be in a positive mood. I rent from that office several times a year, so this is not a one-time observation.