Pros: I got a car with tire issues. The tire pressure was low on my way back. Had to add air. After drop off I was told the tire was flat and may be responsible. I informed the manager that I added air on my way back and he almost claimed I drove 100miles back on a flat tire? How could that be physically possible without the rim been damaged or the person who first inspected the car, 5 minutes before I was told the tire was flat, noticed the flat tire. The lady okayed the car and only came back later to mention the issue. I don't understand how a car could be rented out without its health being adequately evaluated.
25 Feb 2016
Pros: Car had problems
Cons: Car had many issues, rattling noise, something lose in steering, pulled too much on freeway, needed alignment, broken key, which wouldn't open doors or trunk. Over all a horrible experience and totally the WORSE CUSTOMER SERVICE, no one answers calls! I will never rent from Fox!
10 May 2016
Cheap car... tired car
Pros: Great airport staff. Taxes were more than cost of rental!
Cons: Dirty car. Found a cigarette butt in the car that had been there so long it had fallen apart. Car had wear holes in upholstery under accelerator pedal. Just not a nice car.
22 Sep 2016
Your personnel very rpfessional
Pros: Value, quickness checking it and out, price , great staff
Cons: To little of signs to see your company but that was a very minor thing.
17 Oct 2016
Cons: Extreme pressure by counter staff to purchase additional insurance, was told they would charge me a 100$ a day rent for any repair that had to be make. Was told my insurance wasnt gonna be good in the state, several lies and threats.. very unprofessional , my guess is they pay their people nearly nothing so they must make up lies at every turn in order to get additional commissions by forcing unneeded ins on customers.. paid 147$ a day for a compact since none of the reputable companies had anything avaialble..
19 Jan 2017
Cons: Security Deposit was never disclosed before signing. The car rental return for Fox was hard to read - too small
16 Oct 2015
Cons: Significant additional fees (around $80) that weren't included in the original Kayak quote.
20 Oct 2015
Cons: The rental car return is not at the airport and the signs for it are somewhat vague. This is not just Fox though, all of the rental companies are at this location.
29 Oct 2015
Pros: Ease of pickup/dropoff. Price and comfort.
Cons: The windows were tinted so dark they were dangerous. Had to open them at night to be able to see outside.
13 Nov 2015
Cons: Didn't really get a receipt with final price. Check in on return just said you'll get your deposit back. I've rented lots of cars and it's never been handled like this. I guess I wait for credit card bill to know the amount.
Also, on checking in guy said car insurance doesn't cover time car is in shop should you have accident...basically trying to up selling coverage. I called my car insurance and it is covered. They should no states or car insurance that don't cover it if they want to state this verse trying to scare people into $17 dollars extra a day.
Pros: pick up and drop off of the vehicle was easy.
Cons: no additional accessories for example a car seat for a toddler. I had to go out an buy one for $80.
23 Sep 2016
Not bad, can improve
Pros: The car wasn't ready, we got an upgrade that was good, but they were having a lot of difficulties with other clients, arguments, voice raise that makes me feel uncomfortable. Not with me, but still gave a bad impression of the company and employees.
Cons: Like the free upgrade.
9 Oct 2016
Great alternative to expensive airport rentals
Pros: We took a short Uber ride from the airport and still saved a ton from the rental prices there. We had about a 30-40 minute wait and were charged $2 more than what my kayak total said but id definitely rent from them again. They were very friendly, offered us a huge upgrade from an economy car to a truck and the vehicle was in great shape.
10 Oct 2016
Good experience, but extra fees
Pros: Courteous, prompt service. Good vehicle. Easy transaction
Cons: Extra insurance charges without asking. Ended up paying an extra $100.
12 Oct 2016
Pros: The price was good
Cons: The wait, unstaffed, long li
13 Oct 2016
Enterprise rental lots may be different franchises
Pros: Rented at the Enterprise on South 7th in Phoenix. Great Price and service. I would use them again. But this location is not at the airport.
Cons: The Enterprise business site at the Phoenix airport is not the same as the franchise on South 7th. its rentals are much more expensive. Moreover, it provides no assistance unless you rent one of its cars. Indeed, other franchises cannot pick you up at the airport. A shuttle driver told us where to find a cab, a cab that took us to the wrong Enterprise car lot. Although the cabby got it wrong, the staff and facility on South 7th earned a 10 out of 10 on my scale.
26 Oct 2016
Pros: Very nice people and easy and helpful
Cons: Online says to go to the shuttle at the airport whites not true. You need to take a taxi to this location.
27 Oct 2016
Pros: On Kayak we reserved a car through Enterprise and upon our arrival at Skye Harbor airport we took the shuttle to the car rental pick-up location. We got through the initial questions and the amount was $300 more than was quoted online. The associate called a manager over and it was determined I had reserved the car through a remote location, not the airport location. The manager very nicely honored the price.
7 Nov 2016
Cons: Had to wait an hour to pick up the car because they ran out of vehicles.
Cons: I arrived at the Payless car rental counter & was told that my rental that I reserved for $121 would actually be $258. I said no I do not want to rent a car at this price, the customer service rep said my car would be voided & would not be charged. It was not voided I was charged & when I called for help I was told to call Kayak & Payless could not help me. Still waiting for a resolution.
3 Nov 2016
Cons: Car sounded like it had a wheel bearing issue at highway speeds. Didn't want to take the time to return for exchange
16 Nov 2016
Pros: Definitely looked like the dinkiest stall in the airport. However my service was pretty fast, the car was clean and nice, and I had no issues. Oh, and I saved a ton of money vs. the big guys. No complaints here.
2 Dec 2016
Pros: otherwise the car was good Good gas mileage.
Cons: WE had a 2 door Hyundai and they didn't tell us there was an outside handle for a third door for the back seat.
12 Jan 2017
They canceled our reservation
Pros: I flew in with my wife after taking an hour to get our luggage and waiting in line we arrived to Payless after midnight only to determine that they canceled our appointment. Read the fine print not all rent-a-car places are equal. We found another company with availability to price match us. Print a copy and keep it with you.
9 Jul 2016
Pros: Great customer service upstairs
17 Aug 2016
Not enough help
Pros: Car was adequate for an economy class.
Cons: Desk took forever to get a car. Ppl kept coming up around the barricades and the staff kept taking them. The refill of the car was way too overpriced. Average rental car place has gas refill at 4.75-5.50 and this place was 9.75 and taxed on top of that.
26 Aug 2016
Pros: Cruise control and bluetooth
Cons: The front seats
31 Aug 2016
Cons: I have rented with Payless in the past. I had some charges that I wasn't aware of on a previous rental. I called and it wasn't really clear why. This time I made a reservation online for a SUV. It was the best price through Kayakk. I got to the checkout around 11:20. My rental wasn't until 12. The attendant notified me that the rental would not be an SUV because there was nothing ready. Then after he processed my info (and having rented with them and using same card, none my info was found. I was previously told that there was a frequent user program,) he said that I would be charged a whole extra day if I rented now because I was 40 minutes early. I wasn't going to pay that just for 40 minutes. So I told him I'll wait. While I was waiting he came up to me and referred me to another company. I ended up waiting it out and when I processed everything in the end he didn't give me an SUV, he gave me a small compact. I was really frustrated. I mentioned it to the woman at the desk and she said I would have to go back upstairs and talk to the man who processed my transaction. I had meetings to go to and I didn't want to argue. Then when I dropped it off. There was no attendants available. I had to wait there for like 10 minutes until someone showed up and checked me out.
Cons: Check-in line and wait was too long (45+). The car was filthy when I picked it up, which made it hard to inspect for damage. The "change oil and inspection" message kept alarming all week and was annoying.
16 May 2016
Pros: The pick-up and returning processes were ok.
Cons: I ordered car like Nissan Versa sedan (or similar), but E-Z Advantage offered only 3-doors car and asked additional money for 5-doors sedan.
I'd like to see at the webpage final price with all taxes, incl. insurance etc. Now the final price raised almost 2 times.
8 Dec 2016
Rental company charges are much higher than the ag
Cons: Very poor service to start with. They offered me an upgrade for a price and then the charges are much higher on my credit card. Also their system says I was late in returning their car by 2 hours which is not true and I was charged an extra day for that as well. I am still in the process of resolving this issue with the customer care.
I used this company since they offered cheaper pricing thru kayak. I will not rent a car from this company again.
18 Dec 2015
Pros: Overall a great experience for the money, only downside was that initially EZ was difficult to find at thr rental car center: it does not have a separate counter, and there are no signs posted outside indicating it's with Advantage. Other than that, thumbs up!
18 Dec 2015
Pros: Very friendly , helpful & great deal.
29 Dec 2015
Pros: Quick drop off and baggage drop off right there was awesome
1 Jan 2016
Pros: That I survived after being given a vehicle with 42,000 plus miles that had multiple mechanical issues.
Cons: -The car was not washed properly
-Front driver side wheel would shake violently when applying the brakes
-The truck lid had broken plastic pieces hanging from the hinges
-The rear wheels bearing seemed to be worn to the point I was not sure it the car would even make the trip.
3 Jan 2016
Pros: Nice car. Very comfortable.
Cons: We had to wait 2 hours in line to pick it up. You were very under-staffed for the demand.
6 Jan 2016
if you can wait long enough to get the car, its a
Pros: options for cars
good quality car brands
Cons: not clear where to actually find EZ Rent A Car in Phoenix
killer wait time to actually get car, long line to rent, old/slow guy to check the car out
computer system slow
a few more dings and dents in car than I'm used to but no problems
Pros: Why rent a normal, boring, dinky little thing when for just a bit more you can drive a Dodge Challenger? I couldn't think of even a bad reason so we took the Challenger and we greatly enjoyed it. A great decision.
Cons: Our weekend wedding was so busy we had little time to actually drive the Challenger as much as I wanted to. Major bummer!
29 Mar 2016
Pros: Agent tried to get us a better deal. Saved some money.
7 Apr 2016
Great price and good service
Pros: The price was surprisingly low for drop off at another airport.
20 Apr 2016
A very comfortable ride, and good service at both
Pros: Nice, roomy, clean car.
24 May 2016
Pros: I liked the car and quick transactions. The employees were succinct and offered helpful options that ultimately made our experience positive. I'll be coming back.
Cons: I purchased third party insurance and was told at the desk that it may not be enough in case of an accident, which was annoying but realized it was a selling tactic as opposed to a hidden fee. Also, we were advised to upgrade to a mid-size sedan over our compact car, which proved beneficial. However, we were unable to keep the $7/day promotion for all compact and sedan cars the day I made the reservation.
21 Dec 2016
Easy to find to drop off and quick.
Pros: Drop off after one way rental was a piececof cake. Location well signed from Freeway. Gas station close by to top up with fuel if that's your option. Speedy shuttle to terminals.
17 Oct 2015
Pros: Quick and easy!
22 Oct 2015
Cons: Headlight went out on the first car but the drop-off and pick up of a new car was easy and hassle free.
25 Oct 2015
Pros: Nice vehicle
Cons: Waited 45 minutes for the vehicle. Very aggravating.
10 Nov 2015
Amazing last minute deal
Pros: It was ready for pick up within 5 min getting to the location
Pros: Great car. Clean. The lady who checked us in was wonderful. Very patient and informative. A real asset to Advantage.
Cons: Was not satisfied the the insurance sold on Kayak. Complicates things. I would do it in the future.
11 Nov 2016
Phoenix Sky Harbor Met Expectations
Pros: Check in easy and efficient. Car was ready. Have not always had this experience at Sky Harbor.
Cons: Car had near 30,000 miles.
9 Nov 2015
Pros: Great price. Great gas mileage
Cons: Back seat was dirty
11 Nov 2015
Pros: Fast and efficient return. Nice, new clean car
and a great deal.
27 Nov 2015
Excellent customer service rep
Pros: I forgot my laptop at the Advantage parking lot. The service rep found it and stored it in their booth. When I came back 3 hours later, I got my laptop! Thanks again!
1 Dec 2015
Professional and cordial
Pros: The woman that helped me was really helpful and friendly. The price was so reasonable, the Accent model was small and not much power but it was fine for what I needed it for. If you have alot of travelling to do and more than one or two of you, might want to upgrade to a larger model.
8 Dec 2015
Pros: I waited in line to pick up the car for 45 minutes. Their computers are incredibly slow and inefficient. I will probably opt to pay more and rent from another car company rather than wait in such a long line again.
19 Dec 2015
Pros: Person behind the counter very courteous and personable. Easy access and car was what we wanted. Easy pick up and drop off.
19 Dec 2015
Cons: Standing in line for 45 minutes with a reservation waiting to pick up car. Not knowing about the $200 hold on my credit card even though my auto insurance will cover damage. The car requested was not available to me. The car was not clean on outside to detect any damage during the initial inspection.
21 Dec 2015
Cons: Gas cap release was not functioning properly, the latch actually broke when I was attempting to open it to top off the gas tank, prior to returning the car.
Cons: I rented a car to drive to drive a few hours for a wedding. It was late when the wedding ended but I needed to drive back. What a time to learn the headlights didn't work. Only the brights worked. It was a pretty scary drive home bc the road I was driving on didn't have street lights so I had to balance driving in the dark vs blinding others on the road. When I returned the car I mentioned this and they said "we meant to take this car out of commission due to mileage" but had not yet done so and took five dollars off my bill. To me, an apology alone would have been better than five dollars off in exchange for the dangerous situation I was put in. From this experience, I learned to check the lights before leaving any rental place and not to rent from budget.
13 Oct 2015
Cons: Budget rep kept trying to sell products we did not want or ask for and even slipped in 300 extra in insurance before getting him back on track. Did not appreciate the pushy attitude
26 Oct 2015
Reminded me of the DMV
Pros: Clean car, good gas mileage.
Cons: Picking up my rental took over an hour. A deli style customer number system was used which on its own is fine, but when you get number 60 and they're on 31... well, it's like a nightmarish DMV story. I don't think I'll be doing Budget in Phoenix again.
27 Oct 2015
Cons: I have to wait for more than an hour to get my car
17 Nov 2015
Drop off easy; pick up not a good experience
Pros: Car rides as clean and drop off easy
Cons: Reserved rate not honored. Poor pick up service. Not a full tank.
24 Nov 2015
Pros: Fast sevice
Cons: Someone had smoked in the car.
5 Jan 2016
Pros: Agent was courteous and helped upgrade us.
Cons: Multiple issues with the computer that resulted in us waiting 15-20 minutes to get paperwork finalized.
19 Jan 2016
Taken advantage of by Budget Employee
Pros: The facility was clean and nice
Cons: I had made a reservation for $53 for the car I needed and the budget employee put upgrades on my reservation for $192 that I was unaware of .
20 Jan 2016
Pros: Everything went as smooth as possible. Thanx
5 Feb 2016
Cons: Car was double booked and smelled smoky. So a 30 min. delay at pickup.
Pros: The car was new and clean. The rental pickup and drop-off process was easy. The rate was comparatively affordable for the market.
22 Sep 2016
Pros: Conter sales lied to get upgrade charges
1 Oct 2016
Cons: Prepaid for gas. Charged me based on an average car and then gave me a Prius. Ended up paying for more than a full Prius tank.
Ad for car stated it would have cruise control and it did not.
3 Nov 2016
Pros: The car was just fine. It had some bumper stickers on the back of the car that had been halfheartedly peeled off, but other than that it was satisfactory.
Cons: I did not have a very good experience when picking up my car at the Phoenix airport. The associate assisting me tried to get me to sign off on a charge that was *significantly* more than what Kayak had estimated without any explanation. When I questioned why there was a difference, I was given an unsatisfactory answer.
Additionally, the associate tried to convince me that I was required to purchase extra insurance, and our exchange was full of annoying upsales that made the car rental experience unpleasant.
I will probably avoid renting from Dollar in the future because of my disappointing experience with customer service and my distrust for their pricing structure.
21 Jul 2016
Pros: The car was clean and worked well, but I did have issues with the USB port and was offered little help or apology. It would have been nice to have been able to listen to the music on my phone.
1 Aug 2016
Pros: I like evething. Is so clean, beautiful, i like it to much. Well Done.
23 Aug 2016
Pros: I love Dollar. They have consistently great customer service. They're cars are always new and clean. And to top it all off they have some of the best pricing out there!
27 Aug 2016
Extra Charges in AZ without Explanation
Pros: The return in Palm Springs was seamless and the staff was very helpful.
Cons: I was charged for an extra driver by the clerk in AZ who did not review the additional charge with me. It was only after I was in the car that I noticed she has given me 2 receipts, one for the amount I had agreed to online and another receipt for a higher amount that had been placed under the original. This seems to be unfair, sloppy business practice. I'm from CA where charging for an additional driver is illegal and did not realize there would be the extra charge, especially since the other driver is my spouse. The young man in AZ couldn't even tell me if AZ allowed charging for extra driver who are spouses. Had I been advised of a charge I never would have added an extra driver. Very unhappy about this.
27 Aug 2016
Pros: Everything was great!
Cons: Not applicable.
6 Sep 2016
Dollar "Wild Card" rental
Cons: The "wild Card" rental as Dollar staff called it, was effectively paying the highest price for a compact car. When making the reservation, the description was for a 5 passenger car. As I was told, the Chevy Spark they were going to rent to me has 5 seat belts in the car. Cancelled the reservation, went to the Payless counter and received a Nissan Altama for less than what Dollar was going to charge. Lesson learned...I personally will choose another company.
Pros: Drop-off was easy and quick. Car was in good shape other than low tire pressure.
Cons: Wait time to pick up car took over 1/2 hour. Tire pressure was too low and had to stop to add air when got into areas with lower temperatures than Phoenix, AZ.
15 Dec 2016
Pros: The service was Excellent.
Cons: comfort of the car.
13 Nov 2015
Pros: The staff was nice. especially Ebony. very helpful
1 Aug 2016
Good service, great deal
Pros: Good, efficient service.
What you see is what you get - no hidden or outrageous charges.
Cons: The car exterior could have been cleaner on delivery.
Fuel should be full, not at 2/8.
18 Aug 2016
A Couple of issues
Pros: I had almost arrived at my destination and the AC stopped working. Since I was in AZ and the temperature was over 100, this was a problem. I called in and arranged for an exchange.
Cons: When I drove back to exchange my rental, no one seemed to know about it. I eventually got the replacement though it smelled as if someone had smoked in it.
When I returned the car, I asked where to go and they sent me upstairs. When I went up there, they wondered why I had been sent there.
Employees were reluctant to note multiple places with cosmetic damage that I pointed out when picking up.
7 Nov 2016
3rd party problems!
Pros: Hertz people were nice.
Cons: Because Kayak didn't know that the rental location was not open on Sunday we were charged an extra 39 dollars to drop off the car at a different location! You would think that Kayak would know this important information! It/s like booking a flight to an airport that is closed! The pick up was also supposed to be at the airport but it was 6 miles away so we had to take an Uber to get there. An additional 15 bucks. I will never use Kayak to book a rental again. BTW Hertz said it happens all the time and there was no way we would get a refund. Sucks!
14 Nov 2016
You never honored my reservation. They had no car.
Cons: Hertz had no car and had to Uber everywhere creating a much larger expense than I could afford. I had a confirmation number, but hertz said they overbooked. Seinfeld episode. I couldn't believe nor could anyone in our large group of soccer families. I will spread the word at how disappointing my experience with kayak was and hertz. Beyond disappointing.
15 Nov 2016
Car was in poor condition - tires low on air, few
Cons: Car was in poor condition - tires low on air, few cars with full fuel
16 Nov 2016
No car available for anyone!
Pros: The service representative was nice, despite the fact that she was getting yelled at by all the customers.
Cons: Hertz was completely out of vehicles. I don't understand how something like this happens. I was offered to go on a waiting list that already had 7 people ahead of me. Why would I want to do that when I had a reservation? In the end I had to pay over $300 more to rent from another facility. Unacceptable!
18 Nov 2016
Save and Spend
Pros: I rented off airport and the facility was small and understaffed; it took a while to get my car. The people weren't inefficient, they were detail oriented and wanted the customer to get what they needed.
The car was great, exacly what I needed.
Cons: I didn't realize that the facility closed early (now I know to check). I was uncomfortable dropping the car there with no one to verify it's arrival and condition. I opted to pay a surcharge to drop it at the airport. The total cost was still less than on-airport rental, just not as big a difference.
I had about a 90 mile drive and chose to get gas where ti was much less expensive. Before turning the car in, I stopped two blocks from the airport and topped off. The check-in agent said the tank wasn't full. He referred me to someone with the ability to "do more things' but that person was on break. Some minutes later, I left without a fuel charge and very happy.
Pros: Rented in Palm Springs and dropped off in Phoenix. No problems. Quick in and out with prompt bus service to the airport.
21 Feb 2016
Great price and service
Pros: I arrived without a reservation and went to the Avis counter. The price for a one day rental wo a reservation was going to cost $150+. I went on Kayak and found the same vehicle for around $50, made the reservation and waited about 15 mins for the system to update with AVIS.
3 Apr 2016
Raked over the coals for returning in a different
Pros: The mini van was perfect for our family, clean and ready to go.
Cons: When we arrived we had to wait over an hour until they could give us a car as they said they didn't have one ready. Rep claimed the people who had the car didn't return it on time. Wow is this the only car you have and there were several people ahead of us and behind us who pre-booked rental but they didnt' have enough cars. I did see 2 people go to the rental spot beside avis and were able to get a car right away so they left avis. Also very expensive to rent a car and return in a different location, I get this to a degree but really, this seems like something that would be commonly done on vacation. While avis was the cheapest on the Kayak there is of course always so many add-ons and extra fees/taxes that it really comes out so much more than you get quoted up front. Common for all car rental companies.
29 Apr 2016
Affordable and efficient
Pros: Pickup and drop off was a breeze and the rate was very good.
5 May 2016
Pros: Excellent service from shuttle bus driver.
Cons: Extremely far away from airport terminal
6 Sep 2016
Everything was fine
Pros: Easy rental
Cons: It was a Ford
2 Dec 2016
Just clean the windshield please!
Pros: Nice Ford Expedition with all the bells and whistles.
Cons: Vehicle did not feel clean. Windshield was filthy.
2 Apr 2016
Mazda 3 Not for Five
Pros: The pickup and drop off were very easy - I like the ability to pick up at a location other than the airport (which has very high taxes) while still being able to drop off at airport for the convenience.
Cons: When I rented the car online it said the model would accommodate 5 adults and 3 suitcases - it did not...our option was then to upgrade to a larger car for a larger price. We decided to stay with the Mazda 3 as we weren't going to be using the car that much. Overall the experience left me feeling that I had been misguided on the size of the vehicle and I don't appreciate getting the "up sell" while on vacation.
3 Apr 2016
Pros: renting online
Cons: The Malibu that my brother and I RENTED WAS SAID BY AVIS AGENT WAS HIGH END ONE, WAS ANYTHING BUT HIGH END ! SCRATCHES ALL OVER CAR MANUAL SEATS CLOTH SEATS, VERY Chevy
5 Sep 2016
Pros: The car was very nice but not what I wanted.
Cons: I rented a luxury car and was given a luxury SUV. This was a nice car but not what I wanted because of the gas mileage. The guy did not seen very interested in helping. I also asked about renting for an additional day and he essentially told me it was not possible because they are closed Labor Day. I felt like I was being penalized because of their store hours. Next time I will definitely rent from the airport
Location as they have more variety and better hours.
Cons: Kayak site listed a Ford Focus or similar when I booked a compact. I booked based on that info. When I arrived at location I was offered much smaller cars in that compact group... too small to fit 4 adults as intended. They stated they do not even rent Ford Focus. I was forced to spend over 100 more for the correct size car. Thrifty site does not list ford focus, but was shown this way on Kayak. Same issue with Kayak listings for Dollar rental car
13 Nov 2016
Terrible service. Never again
Cons: the rental did not happen because thrifty does not have chip readers and my bank refused to accept there system
Never with thrifty or kayak
27 Nov 2016
Not a full size
Pros: I received a car that works with GPS although the GPS wasn't that great
Cons: They were inflexible with changes: I signed up for a full sized car because I had 5 adults. What I received was a car classified by the maker as a midsized car. We tried it out but knew it was going to be uncomfortable to drive for three hours straight. We came back to the dealership and they were going to let us upgrade to a van only the van was going to cost an additional $500 for the remaining 5 days. They are just trying to get you in a tight spot and then take advantage of you.