Cons: Reserved my car online, then received a phone call an hour before I was due to pick up my car saying that they didn't have a car for me. Unfortunately, I was already on a flight and didn't get the message until I landed. Their counter agent was unfriendly and wasn't willing to try to help find a solution. I called anther location and they couldn't transfer my reservation because apparently airport and non-airport are separate contract systems and can't be moved. Then I called their central reservations group only to be told that they would need to create an updated reservation for me and it would be TWICE the price I had originally reserved at. I went elsewhere and actually got a car at a better price immediately. I won't be renting from Hertz again if I can avoid it.
3 Nov 2015
Pros: great customer service
Cons: car not available.
10 Nov 2015
Convenient location - friendly staff
Pros: The staff was friendly and they helped me get my luggage in the car.
This was a short notice rental that I made online the night before - so I was thankful for a location in Nashville away from the Airport, as the Nashville Airport rates for all rental cars are some of the highest I've seen. The location was convenient.
Cons: The wait was a bit longer than I had hoped it would be, but only about 20 minutes.
11 Jan 2016
Cons: They were overwhelmed by the 4 customers they had & didn't have cars ready despite reservations. I accepted a dirty car rather than wait even longer for it to be cleaned. Not a big deal, but not what you expect from what is supposedly a premium brand.
17 Jan 2016
Pros: There was no hidden fees like most of other companies
6 Feb 2016
Pros: service was fast and convenient
Cons: car was a little messy
20 Jul 2016
Pros: I have had several good rentals with Hertz in the past, but this time was not that way...
Cons: We verified the reservation the morning of the rental, showed up to the airport Hertz terminal upon arrival, and we were told that our car was actually at another location 10 miles away. A $35 cab fare later, the location we were sent to told us that they had no cars available at all at that location and we were told that we would have to go back to the airport location as it is the only location around with any cars to rent.
We took another $35 cab fare back to the airport while on the phone with Hertz customer service who had to cancel our existing reservation and remake it due to system problems, and then was unable to match the existing rate and couldnt restore the deleted reservation. So after being out $70 for cab fares, we were being told we would have to pay $40 more on our rental due to additional fees charged at the airport.
My reservation was only for $80 total, I am bad at math but they really screwed me this time... Back to Enterprise I guess, lesser of the two evils.
26 Jul 2016
Pros: No car available at pick up time.
10 Aug 2016
Cons: Reservations were made 2 weeks in advance, when we arrived to pick up the rental, we had to wait 2 hours because hertz was "out of cars"
This is completely unacceptable.
20 Aug 2016
If i could give a negative star rating i would
Pros: The only thing that I found helpful was a lady named Carrie at the call center. And even tho I still have not received my money back yet(because of another employee negligence to do their job properly) she was very helpful.
Cons: Everything! When we got there, we had to wait almost r0 minutes for a car because they didn't have 1. Then because I used my card and paid online(fuel account) but the reservation was in my fiancé's name they were not going to rent to us any way. They tried to run my credit and were going to charge an additional $200. Then I had several more problems when I called the 800 number to get my money released. Just horrible and I will never use them again!
Cons: Went around to all the rental agencies at Nashville Air terminal to get the best deal for sar rental one way to Cleveland Ohio
Came to your Dollar Car Rental Center and told my final payment was to be 238.00
In Cleveland found it to be 487.00! for a one way?
20 Aug 2016
Pros: Good vehicle selection, friendly staff at all stages of the rental process, modern car in excellent mechanical condition.
22 Aug 2016
Cons: The return line was so full of cars and so under staffed that we had to leave the vehicle and hope that the billing would be taken care of accurately. we could not even see the return staff from the end of the line where we parked.
10 Oct 2015
Cons: You need to be careful with what they tell you. I upgraded to a larger vehicle and they told me no extra charge. Then when I go to check out there is an additional charge of almost 40.00$s. Their explanation was since I prepaid the gas I brought it on empty but because it was snigger car I had to pay the extra gas. 40.00$??!! So I did not have to pay, but it was a fight. No way to do business.
10 Oct 2015
Cons: Very costly for a one-way return and when I tried to add one more day to rental
12 Oct 2015
Pros: It was simple to drop off the car - just pull up, scan in, and go!
Cons: There was not a negative part of the experience.
18 Oct 2015
Pros: Friendly and knowledgeable reps that completed the paperwork quickly with no surprises. The lot attendants were very considerate and every employee was helpful and cheerful. Clearly a well run location in Nashville.
19 Oct 2015
Great car, tricky changes at the counter.
Pros: The car, a Nissan Altima, was comfortable, clean, and fun to drive.
Cons: I made the reservation online with all my preferences, but my husband picked it up and ended up paying more than I'd planned or reserved because they sold unnecessary insurance at the counter (our policy covers rentals). I know it's our responsibility to know what we need, but if they had kept my reservation details and not tried to upsell at pickup, we would have saved money and stayed in our travel budget.
19 Oct 2015
Great customer service
Fast pick up and drop off
Cons: They try to up-sell you at the counter, but that is every car rental agency. I just say no to everything.
28 Oct 2015
Don't extend your rental without reading the fine
Cons: I needed to extend my rental by one day. That day would have cost me a weekly rate and a 175.00 additional charge for the car and coverage. I turned the car in and rented a car from another company, saving me $100 or so.
Pros: Ease of reserving and modifying reservation.
Quality of cars and fair daily rates.
Generally efficient and effective customer care, except Clarksdale, TN.
Quick check-in and check-out.
Will continue to use Enterprise CA and US.
Customer of four decades.
Enterprise remains one of Best in USA in car rentals.
Cons: -Advertised but not Delivered! Was not offered Pick-Up in Nashville BNA, TN n'hood store.
-Unfortunately I had a small fender bender which triggered the engine light on intermediate car. Contacted local Clarksdale, MS agent for car exchange and was promised a specific same size car. Upon arrival store was closed in mid aft for over a full hour and with no agent picking up phone. When finally open, I was given a smaller car. Agent misspoke on promise of a specific vehicle. BEWARE of any promise; get it in writing.
-Advertised but not Delivered! Arrived back in Nashville BNA neighborhood store and was offered a Drop-Off after I called for my ride because they stated they did not offer Pick-Up and Drop-Off at this store. Get you're story straight. Do not mess around with customer care.
29 Nov 2016
Overall, Good Experience
Pros: The pick up process was fairly simple and straight forward.
Cons: There were some technical difficulties with the portable device used to go through the contract and collect payment so the rep had to go back inside to process our credit card so the pick up took a bit long. However, we were not in a rush so it wasn't a big deal.
Also, they gave us two keys but the two keys were on one "loop" and we could not figure any way to get them apart so what was the point in having two keys?
2 Dec 2016
Pros: Friendly and informative staff, a car exactly like the one we reserved, quick service. We couldn't have asked for anything else!
9 Mar 2016
Pros: Visited Nashville and rented a car for the day. The staff were extremely nice and helpful. The newer model car was in great condition with many extra features. It was spotless inside and out. And when we brought it back the next day, they were nice enough to give us a ride to the airport at no extra charge.
23 Oct 2016
Friendly, pleasant rental experience
Pros: This Enterprise location was fantastic. It was easy to find, was near the airport, and the staff was great. I was served quickly and enjoyed talking to the clerk, who was also nice enough to suggest where we could grab lunch (it was great!). Really pleased with the overall experience.
Cons: The only downside was that there was no shuttle from the airport, so we had to take a cab.
24 Oct 2016
Cons: Had a flat tire on the 2nd day and it was a huge hassle to get it fixed or get another car. Enterprise expected me to go to a separate location and wait the entire day to get the tire fixed and then they would reimburse me. The 2nd option was to come later in the day to get another vehicle, which required a 30 min drive each way on a tire they may or may not make it. In the end we had the extend the rental to take care of the problem and they charged double the original rate to extend for one day.
3 Apr 2016
Pros: Car condition. Clean and reliable.
Cons: 25 drop fee for dropping off at a different location.
11 May 2016
Cons: When I was making the reservation on Kayak, I didn't see that I would have to put down a $150 deposit and that damage waiver was $17 per day. Quite a shock to my budget.
21 Jun 2016
Cons: There was confusion over the pick-up location. I had requested Nashville airport, but my documentation had an address which I was told was down town, and was closed when I arrived. However, we did sort it out amicably.
2 Nov 2016
Cons: we had our reservation at the first location and when we showed up they didn't have a car for us (they did call and leave a message but i I didn't check my messages). unacceptable! if you reserve a car there should be a car waiting for you.
Pros: I read some reviews that made me nervous I was going to have a hard time, but it ended up being a good choice for me. I picked up my car in Memphis, and returned it after driving to Nashville. In both places, I found friendly staff, short lines, enough cars to choose from, car was in great condition and very clean, and a super easy return process. And all for a really great price.
Cons: nothing - my experience went very smoothly.
31 Oct 2015
Heavy tobacco smoke smell
Cons: The car was supposed to be a non-smoking car, but reeked of a heavy smoker. It was the only compact on the lot so we had no choice but to take it.
8 Nov 2015
Pros: Service was quick. The car was very clean.
Cons: All good
23 Nov 2015
Cons: At first the computer was not working at the pick up center and I was faced with the prospect of walking another mile back to the terminal. Fortunately, the problem was solved.
4 Jul 2016
Pros: We landed at 9 pm thinking we had a rental. They were closed because they had given our car away (we found out from the next door rental service). We later had to pay $400 for what was a $30 initial rental.
Cons: We didn't get our RESERVED rental
15 Jul 2016
Pros: I really liked that I booked a compact car and then received a small SUV for the same price!
Cons: The distance of walking in Nashville from the desk to the car, it would be awesome if Kayak could work out a deal to use the rewards member pick up areas at airports.
16 Jul 2016
Cons: Price charged did not match the price from on-line reservation. It claimed extra $15 more tax, though the reservation confirmation said that the price includes tax.
7 Aug 2016
Cons: The reservation was for mid siize sedan. When I arrived, I was told I would pay extra for each day for the car I reserved versus a smaller car. I did not have time to push the issue. The reservation quote versus what I paid was incorrect.
8 Aug 2016
Pros: They gave me a choice, and had Toyotas available
Pros: Very affordable, easy pick up and drop off. Great customer service.
10 Oct 2015
We will NEVER rent from Advantage again
Pros: The people working the drop off/pickup desk in Nashville were very nice and extremely helpful.
Cons: My mom and I drove from Nashville to Lynchburg, Va with this car. Check engine light and low tire pressure light came on along with oil change warning light. All 4 tires were quite low & we were a quart low on oil! Never again, Advantage.
14 Oct 2015
Cars dirty, garage dispatchers rude
Pros: The check out woman at the gate was very helpful; she called the manager and helped get me a cleaner car.
Cons: The car I was assigned was dirty - large patch of sticky substance on the front windshield, a big stain on the driver's seat and dirty, splotchy side view mirrors. When I requested a cleaner car, I was told, unpleasantly, that there were none.
30 Nov 2015
Pros: service , car
28 Dec 2015
Cons: We were left standing curbside with no communication and were stranded. We were forced to element from
Another company and I've been unable to reach advantage to get a refund.
30 Dec 2015
No fuss, No muss
Pros: A very simple pickup and drop off. No time wasted. Clean, new car.
8 Jan 2016
Car was not ready
Pros: I received a larger car than was reserved for the same price
Cons: When I went to pick up my car it was not there. took close to 8 minutes after finding out that my car was sent away to service for them to find me another car. Their systems were not in sync
10 Jan 2016
Pros: enjoyed the room, the gas mileage and the price.
17 Jan 2016
Pros: GOT WHAT I ASKED FOR OR MORE. QUICK AND EASY.
GREAT VALUE FOR PRICE. WILL LOOK FOR ADVANTAGE
IN THE FUTURE AS MY "GO TO" CHOICE.
20 Jan 2016
Pros: We were fortunate to have a short line, so a minimal wait. They upgraded us from an economy to a small SUV without even asking. The clerk was polite and helpful.
Cons: The walk to the parking garage at the Nashville airport was a little long especially on the cold day we were there. I can't fault the rental company for that. They were great.
Cons: The agent asked me if I would like a roomy Corolla or Sentra. I said "the Corolla is fine." Upon signing, my bill went from the quoted $133 to $240. I questioned the increase and was told "the difference is the upgrade you requested." How is answering a question about a vehicle preference an upgrade. HIGHLY deceptive. I declined and got the $133 as promised. So sad.
18 Nov 2015
Same as above
8 Dec 2015
Cons: staff was incredibly unhelpful and not accommodating; had to rent a mini-van even though I reserved an economy car because all were out
6 Jan 2016
Pros: Great Customer service
23 Feb 2016
Pros: Great value for a weekend car rental.
No hassle or add-ons.
2 Apr 2016
Great service, painless process, very inexpensive
Pros: Price was low, exactly what it was when I booked online and we were in and out of the rental office quickly
Cons: Overall there was nothing I wasn't satisfied with
12 Apr 2016
Pros: New car that cost less than other rental car companies! Great experience picking up and dropping off!
Cons: No complaints
13 Apr 2016
Pros: Easy to find best price
11 Jun 2016
Great Memorial Holiday Deal
Pros: The weekend rate for an economy car in Nashville TN was great. In and out in less than 20 minutes.
Pros: I liked the price per day and the convenience of airport location and unlimited mileage.
Cons: Back seat was quite dirty. Long waiting time in line at reservation desk to pickup car even though I had made the reservation on line earlier in the week. Reservations don't get any priority service it seems.
31 Dec 2015
Terrible car rental
Cons: I reserved a Large car because I was traveling with 2 kids and my wife. We had two car seats, 1 facing forward and the other backwards, along with a crib, stroller and our large suitcase. When we arrived the attendant said he had one car left and it was a midsize with no offer to refund any of the fees. When we go to the car it took 30 minutes to get the car seats in along with the other luggage because it was like a puzzle, we almost could not get everything in. I sat in the passenger seat and had my knees up on the dash as there was no room left after putting the car seat in and having to push the seat all the way forward. I have heard of upgrades on car rentals but never a downgrade and not even an apology. I call the 800# number the following day to complain and they took down all my information and said I would get a call within 72 hours. 72 hours is pretty much the end of my trip, so much for getting the car I reserved. Oh and I am still waiting for that call or email from the customer service center and we are on day 5. I will never use Payless and I would suggest that you don't either. Read Twitter if you want more feedback.
24 Apr 2016
Nice car! But cost more than stated.
Pros: It was a great, new car. Pick up was uneventful but finding the car wasn't the greatest. But it was the size of the airport.
Cons: It ended up costing $75 more than originally stated. It ended up being maybe an hour extra maybe but we were charge for like 3 extra hours. I think we picked it up 15 minutes earlier. They get you for every single extra minute by charging you an extra hour no matter if it is 2 minutes or 58 minutes. AND trying to find the drop off was insane. That added a whole extra hour to our time! The signage is horrible and completely missed it 3 times. They had one agent handling 3 different companies. These companies end up being the cheapest when reserving a rental but in the long run probably are not worth it because you end up paying so much more in the end.
20 Jul 2016
Pros: The drop off clerk was very helpful!! The car was awesome!!
Cons: The lady who waited on us at pick up charged us for RSA without asking. This was very unprofessional. Luckily the gentleman fixed it when we dropped the car off.
5 Aug 2016
Pros: Very efficient service at a great price.
10 Aug 2016
Pros: Never got there
30 Aug 2016
EASY AND INEXPENSIVE! Thanks, Payless.
Pros: Excellent and friendly customer service, quick pickup, not pushy for upgrades (although they were offered), and best of all...an amazing price!
6 Sep 2016
No. At available for us
Cons: They told us they ran out of cars when we had reserved one. We didn't know what to do and had to get a cab and pay exorbitant fares to get to our hotel
16 Sep 2016
Good not great
Pros: Price. Convenience of onsite kiosk and pickup.
Cons: Took 30+ minutes to sort out pricing from kayak at pickup. Good customer service but tried to upsell too many options. Didn't have compact cars available, but larger van was nice alternative. Could have been cleaner.
26 Sep 2016
Watch them closely and don't sign blind
Pros: Nice courtious staff
Cons: Very deceptive... I was told to sign here and here; agent never said sign for loss damage waiver. I never accept that. I should have looked more closely, but they need to tell you what you are signing, not just "sign here". Bad business practices... I won't be back!
Pros: The car was clean, modern, easy to operate and very economical. At less than twenty-eight dollars a day, I don't see how you could beat it.
This was definitely one of my best rental car experiences.
Cons: Can't think of anything negative to say. The Nashville Airport needs better rental car return signage, particularly when coming back to the terminal.
27 Sep 2016
Pros: I had a good experience. The car was nice and the sales representative was helpful and knowledgeable. The price of the car was exactly as I was expecting it to be.
Cons: The line to check in to get the car was ridiculously long and slow moving. The insurance was almost twice as much as advertised on here when I got there.
19 Oct 2016
Pros: Having the GPS in the car was a great life saver. I'm sure we would never have gotten around as well and as quickly without it. It was also a great marriage saver.
Chris & Tom
24 Oct 2016
Overbooked ash tray smell with an attitude.
Pros: The other people waiting in line were very pleasant, though just as frustrated as we were.
Cons: Waited in line for over an hour to get a vehicle because they had more people booked than they had cars ready to go. They made a point of telling us not to smoke in the vehicle, but when we finally got it, it smelled like a giant ash tray.
5 Nov 2016
Doing their best
Pros: It was late. Close to midnight. There was only one rep that took care of about 7-8 clients. The rep was cordial and accommodated the clients (including me) as soon as he could. I finally got to the rental area after much confusion from construction. I guess there was only one guy picking up and dropping off cars because it took a while (more than 10mins) for me to get my car.
I must say despite all that happened, the Thrifty employees did their best. They were all courteous and helpful.
Cons: It took a little longer to get my rental. It took a little longer to pick up my rental.