Pros: I needed to extend the rental an extra day, then the following day I changed the dropoff location and the staff were very helpful. They only charged me a $10 fee to extend the rental and nothing to change the location.
Cons: The rates in the bay area were a little higher than I would have liked.
23 Mar 2016
Pros: Dropped car off and got receipt in just a couple minutes. Efficient and friendly staff.
24 May 2016
Pros: Everything! I had requested online and was going to pick up from monterey, CA and return to SFO airport. Plans had changed and I ended up taking to another location but they were just as friendly and cooperative as ever.
Cons: Also, I just needed it for a "day" , so noon to 6pm, but asked about the penalty if it was late, but he mentioned it's for 24 hours so I had until the next day at noon. Obvious, but I would have chosen 2 days if that was the case. Great service altogether!
28 Jun 2016
Pros: I had made the mistake of booking the wrong airport to get the car however they were able to get me the same car and rate without any problems. I really liked the FORD MUSTANG CONVERTIBLE on the scenic California roads
5 Jul 2016
Pros: The car was clean and easy to pick up and drop off.
Cons: The a/c did not work. It blew air but it was not cold. Upon dropping the car off, the Budget employee informed me that I had a chip in the windshield and had to fill out an accident report. The chip was the size of a grain of salt and he only saw it because it was next to the bar code. What a joke. I drove the car 1 time and certainly did not notice anything hitting the windshield. I hope that they don't try to pin this one on me.
19 Sep 2016
Ride in Expedition
Pros: Comfort, quiet engine, economical
Cons: Very confusing navigation system, both in setting up and in finding destinations. Also, was unable to add stops/points of interest.
26 Sep 2016
Car has been smoked in
Pros: It was easy and convenient picking up and dropping off the vehicle
Cons: The car had been previously smoked in and caused me a terrible migraine.
Pros: Very kind and forthcoming manager there at the Monterey office for Enterprise. He is personable and tries to customise your experience for you. We were early to pickup and the car we requested was not yet available. We were upgraded to a Mustang worth double our rate for only a small increase! This is despite it being a tourist heavy weekend where they could have easily made more money just making us wait.
Cons: The car was in need of a clean but given how busy it was that weekend and the fact it was an upgrade to help us get on our way sooner, I was happy to take it as is.
1 Nov 2016
Impossible to work with
Pros: I couldnt rent the car. The staff refused my debit card even though I was local, had utility bills on me and AAA insurance, and an emerald club membership.
Cons: Awful policy. I booked online with another company and experienced no hassles.
4 Jan 2017
GO TO Rental Cars
Pros: They were very helpful and understanding of our needs.
3 Jan 2017
Cons: Unfortunately I reserved an SUV and upon arrival to the check-in desk I was told they had only sedans. It was lucky that another company had a larger car for me, but I was surprised and not thrilled that I made a reservation for a car they did not have to rent.
Pros: Car pick up and drop off at Monterey was very easy and quick
9 Jan 2017
Pros: Great value for pick up in MRY and drop off in SFO or SJC. Price as quoted. No surprises. Upgraded because the didn't have reserved size. That generally means less mileage but since we were only going 100 miles that wasn't an issue. Overall will do again when needed.