Pros: It was easy, the employees were really nice & the shuttle service was convienent & quick. We will definitely use them again. The price we were quoted online was the price we paid. It was great to not see an increase in the cost upon returning the car.
1 Sep 2016
Cons: That the car was returned at 6:14 and I was charged for an extra hour. When at pick up the person giving us the car said return the car around 6pm. I guess I took that to mean that close to 6pm. If I was going to be charged more if it was after 6 pm then he should of said- hey car back by 6pm or we will charge you for an hourly rate.
19 Oct 2015
Pros: The woman at counter. Looking forward to their new location.
19 Oct 2015
Pros: The car was clean and did run... and that's about as far as I can go with positives.
Cons: The pick up location is NOT at the airport. They do advertise this information, but they have a booth at the airport, where you call a number and a van comes to shuttle you to the car rental spot. When we called the number, they didn't tell us this.. they said they would be there in five minutes. No mention of the van. No mention of moving locations. Maybe this was my fault, or maybe they could have mentioned something like "great! We will send a van to pick you up in the next few minutes. Please look for the white shuttle with the words "Payless" on the side!" Or maybe that's expecting too much. I'm not a customer service expert.
We all show up to the rental area and there is only one guy working the counter. So it takes longer than it needs to. He casually mentions that there's a multi hundred dollar deposit that comes with all rentals. Sure. Maybe that was in the fine print. I guess I missed it. But whatever. All was well.
We drive the car off the lot. All is good. Until the next day, when the check engine light comes on and the oil light as well. I called the number they gave me and offered me a few options. None of which accommodated the concept that I was in a wedding all weekend and i needed to use the car in a city 100 miles from the pick up location. Sure, I COULD drive all the way back and get a new car. Sure. I COULD drop the car off to get maintenance done, with the assurance you'd reimburse me. But the idea here is that i paid for a service. You did not hold up your end of the deal. And somehow I am penalized for the inconvenience.
The final conclusion was that as long as the vehicle "sounds okay" then I'm okay to drive it to my hearts content. My husband checked the oil level which was drastically low and the oil was caked entirely on the dipstick. The cars are clearly, poorly maintained, and when I am home in the future, I will never ever ever rent from them. Time with family is more valuable than saving a few bucks.
No apology. No sort of compensation. Just a bill and a "see you later" at the end of it all. Too bad.
2 Nov 2015
Cons: Car had no cruise control, and it was a 2014. Cars not especially clean. Rental location is hard to find, and takes time to get to if you don't have a ride--no ubers around.
8 Nov 2015
No one at counter
Pros: The price
Cons: There was no one at the rental counter even though it was 6.30pm. I waited a reasonable amount of time before taking the offer made by another representative.
9 Nov 2015
Car was in bad mechanical condition
Cons: Car would not accelerate, ended up on the side of the road for an hour.
Interior was stained up and dirty.
They charged me an extra $200 right away on pick up "in case of damages", I was not aware they would do that.
Location was hard to find.
10 Nov 2015
Your new location was hard to find. I was given n
Pros: The car was comfortable, clean and economical.
Cons: The new location and how long it took to check n and out.
10 Nov 2015
Pros: They were friendly at the counter
Cons: they did not tell me the address changed for the return.
Cons: Confusing term "Generic or similar" What is that?
10 Nov 2016
Cons: I hate the bate and switch. YOUR website said chose "special rate" and get a minimum 5 people/2 bags car. I chose that. At the Dollar counter only one vehicle available Chev Spark 4P/1B, but "I could upgrade for an additional 243.00". I emailed you, only to be told I didn't understand what the "Special" was. You're correct, the website doesn't say economy, compact, etc., but it DOES say 5P/2B.
26 Mar 2017
Great value - but watch the invoicing
Pros: I got an amazing rate and was upgraded to a luxury car! The only bummer, when I got to the checkout line, I saw I was being invoiced for full price of the upgrade. Luckily I still had the confirmation and customer service honored the invoice.
Cons: There was a heavy sales pitch to take car insurance.
19 Oct 2015
Pros: Nice car, easy requirements. Great price!
Cons: Unorganized and not well connected between checkout desk and online services. Bad check out time.
21 Oct 2015
Cons: The process was typical. There was a lot of pressure to up-sell me on things I didn't need, even after I told the agent "no." I was told I could pick any car in the row, but there was only one car in the row and it was dirty.
3 Nov 2015
Pros: Good basic wheels
Cons: No cruise control, which would be very nice on those looooong streches in Minnesota and Iowa :)
7 Nov 2015
Pros: When no one showed up at the Dollar rental counter, eventually a woman named Precious (and believe me she is!) at the Hertz counter helped me. Apparently Dollar is owned by Hertz, the difference being that Hertz employees belong to the union and Dollar employees do not. Precious even upgraded my rental car to help compensate for the problem.
Cons: I booked my car for pick-up at 6 a.m. and the Dollar counter was scheduled to open at 6, yet when I arrived at 6 a.m. no one was there! I could not pick up the car because there was no agent at the counter. I waited for 45 minutes and still no one. I had a meeting scheduled and a long drive ahead of me. This is unacceptable!
3 Aug 2016
Not what we reserved.
Cons: We reserved a car that was supposed to hold 5 people. There were only 4 of us, but the car was a Chevy Spark. It was not large enough for 4 adults and we had no choice but to upgrade. The upgrade, along with hidden fees was almost $100 more than we were expecting. I will not rent a car through Kayak.
16 Aug 2016
Cons: The computer system went down shortly before we picked up our car. This caused a 45 minute delay, in part because the manager could not unlock the cabinet with paper contracts.
Pros: Agent at desk was great. No pressure additional insurance sale.
4 Nov 2015
It wasn't the car I was anticipating
Pros: The car was clean enough.
Cons: The gentleman at the counter told me my car choices, none of which were stated on the original buy in. They were the or equal... Since I would be driving my elderly parents around I was talked into "upgrading" for another $70.00. I went to the lot and it was still a small puddle jumper. Upgrade might mean upgrade to power windows. In the end with all the fees and taxes it was way more than stated. I want to know the out the door price please!
22 Nov 2016
Pros: Fairly quick pick up and drop off
Cons: Flight delayed - needed my car overnight after delay. Thrifty was going to charge me over $300 to keep it overnight. They claimed they couldn't do any better. Ended up being a huge inconvenience to take it back before I was ready.
14 Jan 2017
Only car on the lot at pickup
Cons: Had no choice. This was it. Wonder what would have happened if it wasn't there...downgraded or upgraded for a fee?
15 Jan 2017
Pros: It was a nice car very clean and new....
Cons: It was freezing in MN and they sent us out with our luggage and said the keys were in the car but they were NOT we had to go back in and they were short staffed. Not the best experience getting the car...... no problems after that.
23 Jan 2017
SUV without 4-wheel drive in MN in January?!?!
Cons: I reserved a small SUV because I was going to be traveling in upstate Minnesota in January. Imagine my surprised when I checked in to find that the vehicle wasn't 4-wheel drive ...and, that to get 4-wheel drive, I would have to pay to upgrade to a full-size SUV. I wasn't pleased!
1 Feb 2017
Quick and Easy!
Pros: The check-in only took 5 minutes, the car was waiting for me and I got to choose from 6 different cars. Great service! I will choose Thrifty again.
7 Feb 2017
Pros: Customer friendly, quick service
Cons: Website wasn't clear on the terminal pick up. We flew into the other terminal however Thrifty staff was very nice and fixed it.
13 Feb 2017
Pros: The pick up and drop off procedures were very quick and smooth.
Cons: The car smelled heavily of smoke and the person at the counter was very high pressure, trying to upgrade me to a bigger car, despite my insistence that I didn't need one. They were also very high pressure in trying to sell me the extra insurance, which was a bit annoying.
17 Feb 2017
Cons: The car smelled like cigarettes and I asked for another one and that car smelled like cigarettes too.
Cons: I'm unsure about the final charges. They may be spot on but this survey comes early and I haven't had a chance to validate. They may be accurate--but I'm uncertain.
21 Sep 2016
Worst car rental experience ever
Pros: Car was decent, eventually paid less than expected due to earlier return, helpful security guard at the exit from rental facility (unlike Hertz employees).
Cons: Kayak booking was in the system, but somehow Hertz wanted to charge me 2x more than Kayak price. Employees at Hertz Gold Plus Rewards checkin were unpleasant and incredibly incompetent, to the point of not being able to spell correctly "Road" in my address. Hertz wanted to charge 9.99USD / gallon when I forgot to refuel - so had to return to a nearby gas station where petrol costs 2USD/gallon.
22 Sep 2016
Pros: After they found car, it was decent
Cons: Poor service. Delays. Car smelled fun. Was late to meeting because they couldn't find car. Charged for upgrade.
12 Oct 2016
Good Car, Bad Company
Pros: Car was very clean; no issues with the car itself. Drop-off was easy, but didn't allow the opportunity to have any questions answered.
Cons: I ended up being charged almost double what I was quoted, even after turning in my car a day earlier than I was originally scheduled, and I still have no idea why. I wasn't able to ask any questions at drop-off, and when picking up the car they wouldn't let me talk to someone in-person, but rather through a video chat with someone off-site which was a bit awkward, at times difficult to understand, and didn't allow me to ask all the questions I had.
15 Oct 2016
Pros: Returning was a breeze!
Cons: I would love a kiosk check out option for everyone, not just hertz gold
27 Oct 2016
Cons: A little too used car sales feeling at check in
Cons: - booked a Minivan, was given an SUV bc no Minivans available
31 Oct 2016
Pros: Generally very good
Cons: I could not get into the first car that was assigned to me, which cost 15 extra minutes waiting in line and getting a new car. Also, the bill did not seem to line up with what I was expecting. The number was lower, so I probably am not concerned, but it was not explained to me so I will need to check and make sure there wasn't a glitch, such as the initial charge remaining and the lower charge at the end of the rental being added in addition. An explanation of the cost would have helped.
31 Oct 2016
Cons: I don't appreciate being told that I've purchased insurance online through my kayak rental only to be told by the folks at Hertz that it doesn't count because it's "third party" and having the price doubled last minute when trying to pick up the car.
11 Nov 2016
Pick up mess
Cons: Pick up was a mess they couldn't match the rate with the payment. I prepaid. Come on people. And it took forever.
Cons: I made a mistake booking and the price more than doubled.
22 Sep 2016
Would not accept my visa debit credit card
Cons: The strict policy about having a major credit card.
2 Nov 2016
Pros: Was a great car and service was convenient. Helped my wife and I greatly.
28 Nov 2015
Cons: You had no car and cancelled on me the morning of my pick up
8 Feb 2016
Pros: Quick sign in. Car was ready. Person was professional and freindly but not jabbering.
Cons: Icey walk way- I almost fell.
17 Feb 2016
Pros: Staff was great
12 May 2017
Taken advantage of
Pros: Car was clean
Cons: We were up charged an addition $140 because they said our drop off was a different location than the airport. Then when dropped I realized I left my sunglasses in the console and when I called just a few hours later they where gone. Obviously who ever cleans them needed my $200 sunglasses more than me. We won't use them or kayak again. This was a horrible experience.
6 Oct 2016
Pros: I liked that the car was in great shape and well maintained.
Cons: I did not like that the airport ran out of cars and was unable to get me a car the day I reserved it. I had to go to another location the next day.
2 Jan 2017
Supremely disappointed with booking service and va
Pros: The car was clean and new
Cons: Highly inconvenient.
I thought I booked the car at enterprise MSP airport only to find upon arrival that my car was at a Plymouth Enterprise location. I couldn't book another car or transfer the rental to MSP airport because the enterprise airport and off airport systems don't "talk" to each other. No other rentals were available. Had to take an $80 cab ride to the location to get my rental car. On return, dropped off at the airport for convenience which will likely incur at least $75 charge. Will pay at least $155 more than expected. Who knows what other fee they will try to tack on. Will never book a rental car through here again or with enterprise!
Cons: I didn't like that I was not told that thereally was an upgrade charge of $30 even though I had a reservation.
16 Dec 2016
need to feel more love
Pros: good car, counter person helped well
Cons: reservation made for different area airport - have never had that happen and quite sure i input the one i always fly in and out of.
very surpirsed that in MN in December (3 degrees outside), there was no snow brush in the car and when i asked, none were readily available.
12 May 2017
No cruise control?!
Pros: It was convienient to pickup the vehicle at the airport as the terminal I few into is smaller than the main one.
Cons: That the car didn't have cruise control & they tried to charge me for gas when I said I would fill it up. They asked me to bring a receipt & then it wasn't even used when I had to go to the counter to remove the gas charge.
28 Sep 2016
Pros: I like everything including the car
13 Nov 2016
Quick, convenient, inexpensive
Pros: Friendly service, easy to pick up and drop off
26 Dec 2016
Car Rental Made for Wrong Terminal
Pros: Car was very comfortable. Very clean. Desk agents were very friendly and helpful. Despite car pick up being assigned to the wrong terminal, the desk agent did accommodate very nicely.
Cons: The fact that the car reservation pick up location was assigned to the wrong terminal despite providing the flight information ahead of time.
8 Jan 2017
Overcharge because of a known "glitch" in the syst
Cons: When I brought my car back they tried to charge me an extra 18.25 saying that it's a "glitch" in the system. The additional was a fuel surcharge even though I said I would bring it back full and I did including showing the attendant my has receipt. I wonder how many people don't notice or have the time (an extra 15 min) to deal with it.
6 Feb 2017
Cons: Expected Hyundai Elantra. Received Chev Malibu. Inferior car.
2 May 2017
Waited an hour to pick up my car
Pros: The price was great and the car was as expected from the online booking.
Cons: Waited an hour to pick up my car
22 May 2017
Cons: For medical reasons, we had to change our drop off destination (from MSP to Iowa City, IA) and Budget charged us an additional $500.
Pros: Nice, new chevy SUV, very clean and comfortable.
Cons: I suggest Avis review their check-in procedure which was painfully slow with many things to be entered, coworkers to be consulted and two phone calls in the middle of it. Also took 20 minutes to actually produce the car after rental procedure itself. As long as they have been doing this, I'd think things would be more streamlined.
5 Jan 2017
Pros: Very nice car to drive. Well prepared for us. Staff was very courteous. I would rent from Avis again, definitely.
28 Dec 2016
no window washing fluid
Pros: great car; convenient pick-up and drop-off
Cons: I rented in in late Minneapolis and had a long drive. There wasn't any window washing fluid, which made visibility difficult. This is something that should be checked in the winter for every car.
4 Jan 2017
Pros: The price was fantastic. That same rental would have been 4 times the price we paid if we had not reserved the car in advance thru Kayak. Also the agent at Avis upgraded us from economy to a SUV for only an additional 6.00 per day charge. I will definitely use Kayak again for my next car rental.
6 Jan 2017
Easy, Friendly and Helpful
Pros: Vehicle was perfect for what we needed. Representative was friendly and helped us get a great value for our two week rental.
4 Apr 2017
Cons: The cost of the car ended up being much more expensive, insurance was much more expensive. Customer service was bad. Car wasn't in good repair, dents and scratches, crack in the windshield. No accountability on Avis' side, a writing pad to mark issues was basically thrown at us. Won't be renting with Avis EVER again. Was extremely disappointed to say the least.
9 Mar 2017
Cons: I was disappointed in the noise level in the Ford Fusion.