Pros: Rafael was extremely nice and efficient processing my reservation and they even gave me a free upgrade. The car was clean and very nice. I will definitely use Alamo again.
4 Mar 2016
Great service and clean cars, easy return service
Pros: nice friendly service staff, they helped us with the infant car seat, car was extremely comfortable and clean, 2016 car,
in Miami FL they were helping us with a map which they gave us,
overall nice good experience,
would rent from again!
10 Mar 2016
Pros: Car was great! Comfy. Navigation was handy. Folks at Alamo ere very friendly and helpful.
6 Apr 2016
Pros: Happy with basically everything.
Cons: The only little tiny downside was that I found it a bit difficult to figure out at what office to book the car when we returned from our cruise at Miami Cruise Port. Booked over the internet and booked at one office but, when we arrived at the port the shuttle took us to the airport and the office there. Booked over the internet.
8 Apr 2016
Good car, lacked power though.
Pros: Good choice of cars between Jeep, Chevvy and Ford. Excellent space in car.
Cons: Lack of power in car. For a 2.0 litre it sure didnt feel like one. Felt like an economy car engine forced into a SUV.
Lack of USB charging ports, when 3 people have phones and a Sat Nav, this can become frustrating on long journeys
14 Apr 2016
Quick pickup and drop off, friendly staff. Price w
Pros: Super, consistent service. Will continue to use Alamo.
16 Sep 2016
Pros: Excellent drop off service and staff attitude
21 Oct 2015
Accommodating and Helpful
Pros: I picked up the car early and when I explained why the attendant waived the additional charges. Quick service, good selection of cars, easy checkout.
25 Oct 2015
Pros: Agent was waiting to assist us. He (Michael) was personable, knowledgeable and expedient. Getting a choice of a vehicle was a bonus.
2 Nov 2015
Pros: Fantastic service, convenient locations, good prices
Cons: I was happy with my experience and did not dislike anything
Cons: They are not smart enough to to know that if heavily booked at the airport location to transfer cars from their remote locations to cover that demand. They could have rented at least 15-20 more cars. bad management.
14 Aug 2016
Excellent Price and Condition
Pros: Excellent Price and Condition
13 Nov 2015
Enterprise Staff is Consistently Wonderful
Pros: Nice people, great car!
27 Jan 2016
Pros: Quick and good service. Very friendly staff.
Cons: Wish i would have gotten more info about the toll pass system. Was not to clear and ended up paying cash toll when it was not needed. So wish Enterprise would've given more info bout it.
29 Feb 2016
Car rental survey
Pros: The car size was suitable for all four of our suitcases. The two clerks working were friendly considering they were understaffed.
Cons: We were third in line at the airport rental. We waited one hour to check out our car. We had requested a Tahoe or similar but got stuck with a Traverse. The key fob was missing. We had to manually unlock the car each time with the car alarm sounding off every time we used it! I also mentioned to the clerk that the inside of the car was not as clean as it should have been. We were told that the turn around was less than one hour on all of their rental cars.
17 Jul 2016
Easy and Fast until I received the bill ...
Pros: Fast Access to the car at the Miami Airport
Very good attention when picking up the car
Cons: Bill received did not show agreed amount
Unresponsive customer support to address the higher price situation
27 Jul 2016
Cons: too expensive
2 Sep 2016
Fast and easy! 10 of 10
Pros: Dropoff was amazingly simple - the employee scanned the code on the car and we were good to go! Enterprise was by far the most affordable. For a month-long rental we wanted a nice car and the competitors wanted to charge nearly three times as much!
Cons: I really have nothing negative to say about this dropoff experience! The employees even offered to point us in the right direction when we were heading out!
18 Nov 2015
El señor que nos iba asignar el vehículo lo cancel
Pros: La vendedora del 4 piso si ayudo bastante
Cons: Es humillante hacernos subir el equipaje y después hacerlo bajar del vehículo realmente fue denigrante optamos por otra compañía
Solo por no adquirir un seguro, el cual era mas costoso de lo normal y era opcional
el mismo cancelo el vehiculo
24 Nov 2015
Pros: The staff were very courteous and friendly before picking up and when dropping off the rental.
Cons: Long wait to get a car
Poor service on return
4 Dec 2015
Pros: -Car was ready for easy pickup
Cons: -Wait time to return the car was longer than the pickup time
30 Sep 2016
Cons: They charged me twice for the rental
15 Oct 2015
Even when they can accomodate what I previously re
Pros: The treat the same treatment that i was expecting.
18 Oct 2015
Cons: The car was delivered with a dent on one door and I was not notified about that. Also the fuel reserve light on and in the delivered document was shown aa full of gas.
1 Nov 2015
Cons: the car was old filthy the
line to pick up was crazy crazy long took me 2 hours till I got my car
10 Nov 2015
Car was very dirty and it took forever to get ther
11 Nov 2015
Quality and fluent service.
Pros: The staff was timely and very accommodating. The shuttle service was elite as the gentle came to my car to get the bags and loaded and unloaded them for me with a smile. It was a great experience.
13 Nov 2015
Pros: Xq no cobran el precio que sale en la reserva siempre hay que pagar muchisimo mas
22 Nov 2015
Low Rate, Low Quality
Pros: Better price than major rental agaencies
Cons: Car was dirty when I picked it up - windows, seats, and carpeting all filthy.
Cons: There were a lot of hidden fees. what was supposed to be $60 turned out to be double that amount - the insurance charged in advance is not the insurance they require you to buy at the time you are signing the papers etc. when i told the employee they should be more transparent he told me "if car rental companies were transparent, how would they make any money?"
14 Apr 2016
Pros: Easy to find
28 Jul 2016
Pros: upgraded me to a suv.
Cons: had to drive back to Miami to trade out car.
12 Oct 2015
Pros: The attendant was very friendly and helpful
Easy return of rental
14 Oct 2015
Price as advertised with really nice car upgrade!
Pros: Booked a car an hour before I got there. The price was fantastic with taxes included. I was upgraded to a very nice premium car with NO complaints from me. Rental was quick and easy. The money that was held from my credit card was refunded before I got to the gate to catch my plane. SUPER SIMPLE. Highly recommend Payless. First time using them and I will be back.
Cons: Absolutely nothing.
26 Oct 2015
Cons: putting fragrance in vehicle is the same as car being a smoked in car
27 Oct 2015
Pros: Easy drop-off.
Cons: Renting a car seat is too expensive.
1 Nov 2015
Pros: Great Price
Cons: Got into Miami at midnight and Payless counter was CLOSED. Had to take a cab to hotel and return next morning to rent car - cost me an extra $70 in cab fares.
16 Nov 2015
no car available
Cons: Reservation was made in advance but no car was available except for a pickup truck, which I didn't want. So no vehicle was rented from this company because they did not reserve a car for me.
27 Nov 2015
Pros: Nothing. Our flight was delayed and they did not have a car available when we landed. We had to go to another agency and did not get the same price.
Pros: Both Check In and Drop Off were extremely easy. The Staff were very nice and professional. Would definitely rent a car from Budget again.
3 Nov 2015
Pros: Car was clean & line not long - this time!
Cons: I was charged an extra hour because I did not realize they only allowed 29 min. I think that should have been mentioned when I got the car. I am accustomed to a one hour grace period. This is like a got you. In addition they do not have enough workers upon your return so you might spend 10 min waiting. I don't plan to use Budget the next time i rent a car.
4 Nov 2015
Better car than advertised
Pros: Got a luxury SUV for the same price as a luxury sedan. Check in and drop off were painless. The whole process was quick. Vehicle was spotless, spacious, and easy on gas. Prices were competitive considering those bargain rental companies not located in the rental center tend to have fine print to scam you out of more money.
Cons: Nothing. Everything about the experience was positive. Will definitely rent from them again.
26 Nov 2015
Pick up process an issue
Cons: Process and wait, back and forth to could tet
2 Dec 2015
VERY CONFUSING PROCESS & Not enough employees
Pros: The price
Cons: Service. There isn't enough employees to escort you to the car or show you were to go or answer any questions. There is one guy stationed on the pick-up level and you have to just "find" your lot number in a very confusing lot mixed with other car companies. The one poor guy was overworked.
A ton of people were asking him questions and waiting for him to direct them to their cars. Bad idea and bad setup.
I usually book with Enterprise or FOX but they were sold out bc of Thanksgiving. Enterprise workers escort you to the car in a crazy lot. I don't live here so I need help. DUH! Good cheap deal.
There was a smoker in my first vehicle. Gross smell so I had to wait in line to harass the one employee to change the vehicle.
I felt terrible.
7 Dec 2015
Pros: Cleanliness of vehicle
25 Dec 2015
Pros: Quick drop off. No line. Granted it was Christmas Eve, but was nice.
Cons: Nobody at drop off, had to go up to budget counter to complete drop off.
27 Dec 2015
Pros: Excelente atención. El carro y costos de acuerdo a lo ofrecido. Todo bastante rápido. Me gustó que uno escoge el carro, obvio según la categoría reservada. No me cobraron por el sunpass (por lo menos hasta ahora)
Cons: Me gustó todo
1 Jan 2016
Would've cost my half the price to fly.
Pros: That i could walk up to my car.
Cons: Waiting in line half an hour. Waiting twenty minutes for a car. Waiting ten minutes for the single overworked drop off attendent. Getting charged $100 for half a tank of gas, 4x the cost at a gas station.
Pros: We needed the car only for a few hours to store luggage while we went to the beach. It was perfect. We were upgraded to a small suv at no charge, and Norma who helped us was great with her customer service!
9 Jul 2016
Good prices. Nothing really to complain.
Pros: Clean car and car in a good state
Toll by plate was recommended and it was quite convenient not having to think about the toll.
No late surprises (e.g. they didn't bill hidden costs or unseen damages)
There were no other clients, therefore it was fast. (Could be different, as there was just one person working)
Cons: When getting the car, they want sell you a lot of extra option, some of them are very good (e.g. toll by plate), others depend on you (e.g. insurances, full tank). I would recommend to read the options in advance, as you might be in a hurry.
We didn't find the car directly as it was on the parking side of another company and didn't follow the normal ennumeration. The people around the parking (not E-Z) were not helpful and sent us back to E-Z, but finally we've found it.
28 Aug 2016
Pros: The car was perfect for what we needed. We got 3 into it along with a lot of luggage. We never had any issues with the car itself.
Cons: I didn't like all the hidden costs that weren't shown on the website when I booked it originally.
14 Sep 2016
Quick and efficient, no receipt?
Pros: Drop off quick and painless
Cons: Not provided return receipt, due to additional charges and hold deposit at pick-up this was expected
Unclear how to exit drop-off area, lack of signage, asked employee but he didn't speak clear English so I had to wander through garage until signs became clear
2 Nov 2015
Cons: Total disaster! The line was ridiculous! The manager was "helping" it was such a disaster. He was more interested in texting and talking on the phone to deal with office issues than help or serve customers. Got a downgraded car when they didn't have the car I signed up for rather than an upgrade. No change in price just a crappier car! Car was not cleaned out! Lots of scrapes on car. Attendants to pick up car could not even communicate. The kind of motioned and pointed and grunted in the direction of the car. When I told them about the car being not cleaned on the inside and smelled like HEAVY smoke they shrugged and walked away. Drop off was also a joke. Beginning to end it was a totally horrible experience. WOWWW!! and not in a good way.
8 Nov 2015
Pros: The price.
Cons: The car was infested with tiny biting spider/ant looking things. We drove all the way to key west trying to figure out where these bugs were coming from, and realized the whole car was infested and they were crawling on our legs and biting us. Disgusting doesn't even begin to describe our experience.
9 Nov 2015
Far from E-Z
Cons: Long wait to check in and process payment. Definitely not EZ at all.
Customer service was not friendly, did not acknowledge my presence. When I tried to call to have an add on to my car, I was literally put on hold for more than 45 minutes.
We just needed the sun pass added to the car, we called for a second time to be put on hold for another 45 minutes. After listening to the same song on loop, we get a rude person that responds "why didn't you add it in the first place".
Last gem from E-Z rental, we had to wait about 20 minutes to have car inspected. There was only one person at check out. This caused us to loose our flight.
What was supposed to be a stress free anniversary trip to Miami, ended up being a nightmare. Returned home after camping out in the airport for 18 hours.
10 Nov 2015
Not good experience overall...
Pros: The price per day was very reasonable, the only problem was the unexpected extra charge for tolls which we did not even need... Having the pick up and drop off at the airport rental center was very convenient.
Cons: The car looked like it had been wrecked at some point. The bumper was not completely attached. The rear window had a film all over it and could not be cleaned off, therefore it was very difficult to see out of it. Also, we did not notice till later, one of the tires had extremely low tire pressure, and had to be filled with air. The tire pressures should have been checked and the window should not have been in that condition prior to someone renting it. Further, we were talked into spending $6.99 per day for coverage of tolls. Even though we explained we were only driving from Miami to Key West. After checking the Sunpass website I later found that there shouldn't even have been any tolls along that route so that was about $40 wasted!
19 Nov 2015
Pros: I like the car and the rate and fast confirmation
Cons: Service to pick me up 5 miles away from the location. I would have saved money spent on uber.
23 Nov 2015
They are great!
Pros: I love using this company for my rentals, every time I go there they treat you very nice and cordial. Very professional and love the fact that they have great rates.
Cons: I will not use again.They are still holding some provisional charges on my credit card to be released within 10 business days. Check in slow and unprofessional.
10 May 2016
Cons: Everything...ladies behind the counter completedly ignored us for like 10 minutes, no regard for people's time, and did not have clean cars despite the reservation. Hidden fees. DO NOT use, please
23 Dec 2015
Poor and unprofessional
Pros: Prices were not as they appeared and sent on a confirmation. Lots of extra fees were added. I had to call for the airport shuttle because it never came. When it did arrive it said AVenta on the side with economy at the back very small. Very hard to recognize. All the signs at the office said AVenta as well. The address given on my confirmation was incorrect for returning the car. It took an extremely long Time to pick up the car. Neither of their printers were working. They had to go in the back to get my contract to print. They asked for an extreme amount of details and paperwork to prove it if you do not accept their insurance and preferred to use your own. None of this was explained when renting the car online and I was not prepared with the proper documents that they required. No other rental place that I've ever used has asked me for papers from my insurance company. I will never use this company again.
6 Feb 2016
Cons: Not good service And they didn't try to help or anything
10 Feb 2016
Cons: Car was not ready. Could not change the pick up time.
11 Feb 2016
Pros: Sales personal were very nice and helpful. Car was ok. Location was the problem. Off site and hard to get to.
17 Feb 2016
Bad pick up/ drop off rude people
Pros: The car was nice, new and clean.
Cons: The pick up, drop off service was terrible and the staff was rude. The place was not professional or set up to handle more than 2 people renting cars at once.
18 Feb 2016
DO NOT USE!!
Cons: If I could give zero I would. I called 2 weeks in advance to make sure everything would be easy when I got to the airport to pick up my car, except ALL of the info I was given was incorrect. I was told to call for a shuttle. When I did so I was told that I had to be in a different area to get the shuttle. By the time I made it there I was a few minutes past the hour deadline and my reservation was cancelled, even though I had called within the hour originally! The service was atrocious. I ended up renting from a different company at the airport. Found out later they charged me $50 for cancelling my reservation. I called the corporate line to register my complaint but was told I'd have to send an email. Clearly they do not care about their rating. If I had the time I would tweet, start a blog, scream repeatedly into the void of the internet that no one under any circumstances should ever use this company. But I'm busy. Just stay away from them for your own good. It's even soured how I feel toward Kayak.
2 Mar 2016
Stay with the on-site rental companies
Cons: Pretty disappointed with the add-ons when we picked up the car. I fell for the ad of $17/day. Should have known that was too good to be true! My estimated $85 rate ballooned to $250!! The location was miserable! The transport van brought us to a remote location intermingled among marinas and car shops; we knew locating them at return time would be a hassle, and it was that and more! The detour led us on a wild goose chase. Took us 45 minutes longer than expected to locate them (no gps in car), and to ensure we wouldn't miss our flight, we paid for a cab to get us to the airport rather than wait for their van. Never again...Avoid avoid avoid this one!
3 Mar 2016
Off airport, pushy staff
Pros: Clean car
Cons: Facility off airport, difficult to get to. Pushy sales regarding insurance. 3/4 tank of fuel on pick up.
Cons: The pressure to buy insurance and the hidden fees! they slip them in the small print without telling you up front! Chargers fees for everything. $25 fee for $1 toll. Stay away.
The car seats were dirty .We had difficulties getting in touch with anyone at Advantage to deal with it. Pay a little more and choose another rental car company. The WORST EVER!!!!
5 Jan 2016
Cons: Since my plane was delayed 2 hrs, I was there 2 hrs later to pick up the car which I rent earlier with paying insurance. When I got there, they said they didn't have any cars left and I couldn't rent since I came late. They didn't even check it up and just rent the car to other people that I already booked. I was in panic. I asked about insurance and they said they were not involved in the car insurance that I paid through Kayak and they said I had to figure out things by myself or ask other car rental place. I will never use this place and NOT recommend!!
29 Jun 2016
Cons: The car was filthy inside, had a leaking front tire but there was no spare tire, jack or tire iron so i had to put air every day.
The care was delivered with front spoiler damaged from previous rental
28 Oct 2015
Excelente!, carro nuevo e impecable
Cons: La gasolinera shell que esta cerca del rental car vende la gasolina muy cara!!!!
9 Nov 2015
Dirty and smelling van
Pros: The van drove nice and did good gas mileage
Cons: The van was dirty and smell bad inside the windshield wipers where bad and felt unsafe to drive when raining at night
9 Nov 2015
terrible experience with drop off/pick up
Pros: the car was comfortable.
Cons: Drop off was unorganized. Staff was not friendly
18 Nov 2015
Fraudulent accident claim
Cons: This company has filed a claim against me for an accident that did not occur. I have never had such an experience in all of the years that my company has been utilizing rental cars. Clearly this company employs unscrupulous people. I will never utilize this company again, nor will any of the organizations with which I am affiliated.
Legal action is being taken. Avoid Advantage Rental Car at all costs.
29 Nov 2015
Pros: Well maintained clean car
Cons: Fairly long wait to initially do paperwork and have car ready
8 Dec 2015
Very Long Counter Line
Pros: Great car for the price.
Cons: The line was extremely long even with 3 people working the counter. The time it took me to get a car and drive away was the same as my flight time from Atlanta to Miami.
If the line would have been any longer, I would have paid twice the price and went next door to Budget.
In addition, one of the sales clerks told me that the Sunpass included the price of the tolls. I knew that this was not correct, so I asked again just to see what he would say and he reiterated the same message.
16 Dec 2015
Pros: Easy pick up and drop off
Cons: Car smelled bad and had bugs inside. Also driver side window did not work.
They did not honor the quote that kayak gave me an
Pros: The car drove fine. The drop-off was seamless.
Cons: I came twenty minutes after getting the quote, the quote wasn't in the system yet and the woman rep told me to wait 20 minutes or pay $375 more than what I was quotes, I patiently waited twenty minutes but the price was more because she said she had to charge me for a week when it was only 5.5 days that I required the car and I'd already gotten the lower quote which she then said was in the system. She told me I absolutely needed a $52 sunpass even when I said I was staying not near Miami. She lied and told me I absolutely required insurance addition and was angry when I already paid extra for Amex primary insurane on vehicle, she said that wasn't good and I needed theirs. She was furious when I said I didn't want Dollar to refill gas and that I would and said I would pay a lot more doing it that way. As mentioned she absolutely did not honor the quote I got through Kayak even though I was there at the time for which the quote was relevant. The base rate was more as was the tax. When I went to pick up compact car, the guy in the garage said they only had minivans or a huge chevy SUV but I hate driving a big car (for gas mileage and also I just feel more comfortable in small car which is why I booked the small time. He said I'd have to wait another hour or so for a smaller car so we waited. It was more like 40 minutes but still, why didn't she tell me there were no cpmpact cars (btw, there were mid-size cars available and not luxury but he wouldn't let me take one of those, only a minivan or huge Chevy SUV). He insisted minivans get great fuel economy. The whole thing was absurd, I wound up spending so much more than my original quote and waiting about an hour and half at desk (for un-honored quote to come in and then to wait for a small car) from time I got to Dollar. The car drove fine but in daylight it had chips and scratches everywhere, not a problem but just FYI. The worst rental experience by far that I have ever had. Back to Enterprise or any other company really. They knew they had me by the balls because it was nearly midnight and I was exhausted. She seemed so nice originally but then turned into a really evil and pushy person when we spoke about the rate.
13 Apr 2016
Pros: Good rental experience. Great car. Easy pickup and dropoff. Advisor very calm and polite.
Cons: Car was a bit dirty outside and inside.
8 May 2016
reservation rate is not guaranteed
Cons: online booking WAS $249
got to the counter at Miami international airport and "paulette" gave me the $663......!!!!!
walked away and got $359 from National.....
never trust dollar rent a car
1 Nov 2015
Cons: Was not clean. Charged an extra $10 for a "different drop off" location when in fact I booked the same location in Kayak, and confirmed with the staff before getting the vehicle that there would be no charge.
2 Nov 2015
Pros: Muy bueno
Cons: La fila para rentar el carro
4 Nov 2015
Pros: Considerate workers and fantastic car. The drop-off process was extremely easy and fast.
Cons: Had to wait a long time in line at the counter to pick up the car even though there were just 3 ahead of me. There were a lack of workers at the counter but I imagine that it was because of the early hour.
8 Nov 2015
Okay, but still bitter from Orlando
Pros: It was a fast drop off.
11 Nov 2015
Why does it need to take 20 min to pick up a car?
Pros: The car was good, was even upgraded
Ended up paying much more, between insurance and Sunpass
13 Nov 2015
Friendly service, but you have to wait for it.
Pros: I had a really bad experience trying to rent from another car company. When I got to Dollar, the lady reassured me that everything would be ok and she was very friendly. I did have to wait in a line for about 20 minutes before meeting with her though. When you go out to the parking garage, you get to pick your own vehicle out of the type you have chosen, but in my case (economy) there was only one car still available.
Cons: There was confusion when you walk into the parking garage. I didn't know where I was supposed to go.
29 Nov 2015
Cons: Had to wait in line for over an hour for pickup.
Pros: I got the smallest car they had, but it still had plenty of room. Great value for the money.
Cons: Car had a bit of a smoky smell when I first picked it up, but it aired out in a couple hours. Not a big deal.
15 Jan 2016
Excellent service once again
Pros: Super quick and friendly process to get car. Added bonus was the car was brand new.
22 Oct 2015
Cons: ALL WAS PERFECT...JUST EXPENSIVE.
17 Jan 2016
Fastest, cheapest, car rental I've ever seen.
Pros: I got to the check out desk and in less than 4 minutes I on my way to the car. The price was beyond competitive. Will rent wit Avis again.
30 Jan 2016
Pros: Service excellent. Value excellent. Thank you nothing
1 Feb 2016
Avis rental from Miami to Ft Myers
Pros: The time at the counter to process my paperwork was good
Cons: When I went to the designated spot to pick up my car, it was not the car I had rented and I did not notice it until I was at the exit gate. The car was the correct color and make (Mazda) but not the correct model.
However, the client service agent quickly resolved my issue and I left in the car I was already packed into. Great solution. She did not make me unpack my car and find another car in another aisle.
Unfortunately, this change did result in some communication problem when I dropped the car off at FT Myers. The car would not scan in. Don't know if it is related or not, but either way that was a small delay.
The agent there was very nice though and did another work around so that I would not be delayed for my departure.
1 Feb 2016
Overcharged - Gave me the wrong car
Pros: The line was short. I was in and out in no time.
Cons: The service specialist upgraded my vehicle from Full Size SUV to Premium SUV, but ended up giving me a Ford Expedition.
29 Feb 2016
I rented a chevy cruz type 4 door, and got a camar
Pros: My 18 year son liked the camaro, my wife wasn't too thrilled with having to ride in the back seat, and our luggage almost didn't fit!
Cons: Poor luggage space. It's really a two person car. That's not what I rented, but it was "all they had" when I went to pick it up.
29 Feb 2016
6 Mar 2016
Cons: Signage going back to the return area within the building was poor.
Pros: I like how fast and easy it was to pick up and return
.i also like how fast the deposit was refunded .
Cons: That they give me a rental which check engine light was on and the brakes was slipping. The rental company was located 45 min away from my hotel so it was a big inconvience to return it.
8 Sep 2016
CAR WAS NOT READY AT PICK UP TIME. WAITED 3 HOURS
Cons: Car needed oil change and had to wait 3 hours to get car. Rented a med size SUV and even though there were other SUV on lot, manager wouldn't give us another because claimed it was another class level. Horrific manager. I tried to file complaints, they said would call back but the company never did. DO NOT RENT WITH HERTZ!!
28 Dec 2015
Pros: Got "sold" into fuel package without actually consenting to it. I should have noticed before allowing it to go through. But did not have the time to disputw
29 Jan 2016
Pros: Easy rental process and good price. Pay close attention to what you are being charged and what you have agreed to or else you will end up with hundreds more in charges.
Cons: I did both like dealing with a virtual agent for pickup. I also did not appreciate that I had to say no to the upsell or I would have been charged and placed in a larger vechicle; and why $40/day for insurance? That seems steep.
7 Feb 2016
Easy great rental
Pros: Everything went super well
Cons: I had to buy the third party liability insurance at the counter. Wish I could do that online.
9 Feb 2016
Pros: we were assigned a car in slot 234 and there is no 234. attendant thought it should have been 523 but there was no car there. then they assigned a random car that was ok. check in was painfully slow, not many people just slow paperwork, like someone was writing the great american novel.
Cons: easy drop off.
19 Apr 2016
Don't rent hertz
Pros: Car was clean inside
Cons: From the moment I checked in, our clerk, Irma, seemed perturbed that I had disturbed her ( at 5:30 am) as she was doing some personal calculations. She could not find my reservation and failed to be helpful or nice. The car had bad scratches on bumper, and when I advised the checkout person, he refused to walk around car, no other cars were waiting, so I had to get out of car and do it. Value, terrible. It cost me more than one dollar a mile for a four hour rental. And I am a hertz gold member.
24 Apr 2016
Cons: Price was more than double the quoted price per day from kayak. We had to cancel and hired a minivan from Budget at half the price.
Staff at Budget was friendly and competent unlike the Hertz lack of trained people.
30 Apr 2016
Disaster - Pure fraud
Cons: I booked a convertible from Miami International Airport to Key West. When I showed up at the Hertz counter I was told my car was to be picked up at a different location in Miami, I showed Hertz my email confirmation detailing the pick up at MIA with the address of the MIA rental center and they refused to honor the reservation, the manager refused to come out and speak with me. I was then told they had no convertibles and while I was discussing this my girlfriend booked a convertible from Hertz on her phone and went to the counter and of course they had one. When I said we would take that car which was what I booked and requested them to honor the Kayak price on my confirmation email (which was $50 less) they refused. It was embarrassing how poor the customer service was. I would never use Kayak or Hertz again.
Pros: Easy pick up /drop off. shuttle to airport was helpful. Friendly staff. When you make the reservation you receive an email that tells you where to go once you get off the airplane. I called ahead because I was getting in so late. The place is located off airport grounds. There are directions they give you and also signs in the airport . You have to take a quick airport metro then ACE shuttle picks you up from the location it states.
3 Apr 2016
Great value, but rental company is way offsite
Pros: By far the best value we found and proved to be reliable. The only problem in Miami is you have to find the regular rental cars (a hike) and then take a bus offsite to this rental agency. We had to allow enough time coming back to the airport for this also.
Cons: Somewhat of an unknown, but proved to be very good.
8 Apr 2016
(Or Something Similar)
Pros: They were quick to get us in and on our way. Turning in the car was also quick.
Cons: It was hard to figure out where to catch the shuttle to the rental car lot. And the van seemed to take longer than expected. The most disappointing part was we wanted to rent a convertible. The site includes a picture of a Mustand convertible but says below it (or something similar). I do not consider a VW Bettle Convertible to be "similar" to a Mustang! When we asked for a different make/model convertible we were told that's the only brand of convertible they carry. Talk about bait and switch!
27 Apr 2016
Don't expect to pickup what you pay for..
Cons: I reserved a concert able vehicle months in advance and was told, "yeah we have a hard time actually getting those" when I arrived. Turns out, they never actually had convertibles and said that they did as a tactic to draw you towards there business. There location is also offsite from the airport, which only added to the difficulty.
The gentlemen (I use this term loosely) then attempted to give me a budget vehicle and suggested that because of my inconvienance, I could return the vehicle with a half tank of gas. This "deal" would have saved me 14$ (7 gallons of gas). The gentlemen working the front desk became argumentative and rude when I brought there details to his attention. He also thought that spending 300$ plus dollars on a budget rental car for four days was a good deal.
I never write reviews, but this expierence was so terrible that I caution anyone who is thinking of using Ace. The front desk was argumentative and completely rude, which is why I reshuttled back to the airport and rented through Alamo. Ace needs a refresher course in business ethics 101.
15 Jul 2016
Pros: The car was ok.
Cons: Hidden fees. I paid double what my reservation stated not counting the extra miles. If I have obligatory extra fees determined by the state, you should list this in my reservation so your customers don't get surprised. That is false advertising plain and simple!
18 Jul 2016
Cons: When I dropped off the rental. I forgot my house and car keys as well as a hat in there. When I called to try and get it back. The person I spoke to said that all the cars in the lot were rented out that morning. I went over to see If it was true and the car I rented was right in the lot with my belongings. When I went inside to try and get my stuff they said there was nothing in the car even though I literally saw it my self. Those people are lazy and liars. I didn't appreciate that at all!
12 Aug 2016
Unable to get the car due to expired license
Pros: They were very professional.
Cons: So I had no clue my license was expired. I moved and even though I did a change of address I never received the notification. They were unable to give me the car. I need a refund.
8 Sep 2016
Cons: Limited mileage for residents+ insurance wasn't included
Pros: All in all it was good, easy pick up easy return and good price. Got a Sante Fe, not the Jeep Cherokee in the picture, didn't even have Cherokees. Would rent again
20 Dec 2015
Not that professional
Cons: The guys at the counter did not seem very professional. When I declined their insurance offer, telling them that I had my own insurance, they asked me to produce evidence of having insurance. Who carries that in their wallet? Never been asked that before. Thankfully, I opened my USAA app and showed them a digital version. They just seemed sketchy and untrustworthy. Won't use that company again.
21 Dec 2015
Pros: Car was in good condition, easy drop off.
Cons: The sales agent tries to push you to purchase the insurance, ask to see the contract! Once you get the contract printed, you will see clearly that no insurance that they try to sell you is mandatory, just refuse.
GPS rental was more expensive than other companies.
28 Dec 2015
Cons: I didnt even rent the car, the price triple from what I booked, because I was a floridian (local) drivier....
28 Dec 2015
Worst car rental company
Pros: They tried to cheat on the price. The guy was forcing me to update everything and if I try to refuse, he was almost treating me to cancel my reservation. He didn't even accept to change my credit card.
What a bad service !!!
4 Jan 2016
Cheap but beware of extras
Pros: It was cheap, much lower than rates of main rental companies.
Cons: The guy at the front desk in Miami Airport (MIA) was rude and definitely wanted to pile on the insurance. He asked for my insurance information and when I said that my credit card covers it - he was dismissive and said that insurance is mandatory. I stood my ground and did not budge, he eventually dropped his argument while typing my details in the computer. So just beware - dont get conned in taking on extra charges that you dont have to. PS: I dont own a car so my insurance was only through my Visa Signature card.
3 Feb 2016
Pros: The car was clean and comfortable
Cons: I reserved a Jeep Grand Cherokee and was told that the company doesn't even own one. That should have been made more clear as the car we received was not on that level at all and we still paid the same price.
Cons: First, I arrived to the garage to return on time but had to wait five minutes for the agent to get to me. Ultimately he ended up registering me one minute after my return time leading to an entire hour surcharge. That's (a) not my fault and (b) ridiculous that there's no five minute grace period to account for their time to service.
Second, I was told "Miami Port" was the airport by the rental agent even when I asked if he was sure that it was "the airport" and not "Port of Miami." He said yes, and that it's just weird that they say it like that. When I arrived I was charged a different rate than what had originally been quoted to me in the reservation.
7 Feb 2016
They did not have my car. I stopped in he day pri
Cons: No car and abhorrent customer service
15 Jul 2016
No car to rent
Pros: There was nothing to like about this joke of a company.
Cons: When I arrived to pick-up my car that morning, there were no cars available at the pick-up location. When I asked the attendant when some would be arriving she made a two minute phone call. She said that none were scheduled to come in that day and I would need to go to the airport to pick-up a car. This was not an option since I did not have a car, nor the time go the 20+ miles to the airport during rush hour to get a car.
4 Oct 2016
Original estimate was a fraction of final price
Cons: Completely deceived regarding price of rental car. At original online checkout, I was told I would be billed a total around $90. When I turned in the car, with a full tank of gas, no damage, no penalties, I was charged over $180. Will not rent with this company again.
Pros: Quick and easy. Didn't try to upsell me or talk me into the extra insurance.
Cons: The charges for bringing the car back less than full are exorbitant. I only drove the car 27 miles (which should have used less than a gallon of gas in a compact car) so I didn't top up the tank before I brought it back. They charged me $14 for that.