Mexico City Car Hire

Thu 23/2 Pick-up
12:00
Fri 24/2 Drop-off
12:00
Compare vs. KAYAK all | none

Mexico City car hire reviews and directory

Thrifty
thrifty
Car hire reviews:
Mediocre (3.3, 16 reviews)
Car hire locations in Mexico City:
4 locations
Thrifty
Locations in Mexico City
Ave. Paseo De La Reforma # 322
Blvd. Manuel Avila Camacho No.
Campos Eliseos 218
Mexico City Intl Ap
  • 3.3
  • 3.7
  • 3.2
  • 3.2
  • 3.5
Recent reviews
2.0 Poor
5 Jan 2017
Car not available
Cons: Despite my reservation, the car was not available at the time requested. I was asked to go back 2 hours later but the car was still not available. I was asked to return the following day, but nothing changed. I rented a car directly with another provider at a much higher price. Furthermore I had to pay the hotel night that was not planned.
2.8 Mediocre
17 Jul 2016
Cons: I got a price online for my rented car in Mexico, but when I arrived to pike the car the price was increased about 200%.... was an horrible experience!... I rented the car because I didn't have an option (I arrived at midnight with my 6 years son)...the car was instead $200 $650!!!!.... plus the car was old with mechanical problems!...
10.0 Excellent
9 Nov 2016
Pros: Friendly, reliable service.
5.2 OK
13 Nov 2016
Pros: Decent customer service. No hardsale on the insurance.
Cons: Cars need maintenance, repair, reconditioning. Rented a Jetta, wipers didn't work, breaks were worn, and only 1 speaker worked. Went back to switch it out- had to pay for an upgrade- was given an avengers and center console was broken and ac/heat didn't work.
8.0 Good
29 Nov 2016
I
Pros: Service was really good. CS was very helpful and courteous.
Cons: Had two incidents with car brakes. Was unable to stop the car twice. There was and issue with the speedometer too.
2.0 Poor
27 Dec 2016
Horrible Customer service
Pros: Absolutely nothing very disappointed at this Company
Cons: From start when we arrived at their office there was no one there we had to wait about 20 mins for someone to show up then the lady I formed us they didn't have the car category we reserved and either automatic only a smaller car and stick, they told us nothing they could do about it and even told us if we didn't like we could go somewhere else. Very poor options of insurance either a premium or a less premium option they still ran about 250 dls for 4 days both. Car was I'm very poor condition, dirty in the inside and out side specially the inside, half a tank of gas gas provided, brakes didn't work well, made funny noises every time we stopped, AC wasn't working. Very poor experience in general won't ever rent a car here
2.0 Poor
27 Dec 2016
Renting in Mexico City airport
Cons: They never honor the price you get in the states
2.0 Poor
28 Dec 2016
terrible service
Cons: Reservation was not honored, I had to search another rental because of them not providing the promised vehicle, Thrifty as well as priceline were not able to fix this issue I won't be considering kayak or thrifty for any future travel plans.
4.8 OK
30 Dec 2016
Pros: I was told by a couple of different people that they didn't have the car I was looking for because they had rented it out to someone else even though I had rented it online weeks before. I was then told that online reservations don't really mean anything for international rentals. When I tried to work with them to ensure that I was going to get the 12 passenger van that I had rented I had to beg and go back and forth with them. I was threatened and told that I wouldn't get the car I wanted if I didn't get there at a certain time (way before my original reservation). I was finally told that they would make an exception and make sure I got my car when I arrived. When I arrived, since there was a different desk worker I had to go through the same thing over again, telling me that they didn't have anymore available. I felt that they were being dishonest and played me, they also ended up charging me more than the original cost online.
Cons: I was told by a couple of different people that they didn't have the car I was looking for because they had rented it out to someone else even though I had rented it online weeks before. I was then told that online reservations don't really mean anything for international rentals. When I tried to work with them to ensure that I was going to get the 12 passenger van that I had rented I had to beg and go back and forth with them. I was threatened and told that I wouldn't get the car I wanted if I didn't get there at a certain time (way before my original reservation). I was finally told that they would make an exception and make sure I got my car when I arrived. When I arrived, since there was a different desk worker I had to go through the same thing over again, telling me that they didn't have anymore available. I felt that they were being dishonest and played me, they also ended up charging me more than the original cost online.
2.0 Poor
31 Dec 2016
What?
Pros: Instead of 25 I paid 155, smaller car, 6/9 fuel tank (how can you fill it with such precision is just another smart shamming way to get more money and see your face)
National
national
Car hire reviews:
Mediocre (2.8, 10 reviews)
Car hire locations in Mexico City:
7 locations
National
Locations in Mexico City
Antonio Dovali Jaime #70
Autopista Mexico-toluca #1235
+52 555 292 1166
Ave. Paseo De La Reforma 231
+52 555 703 2222
Blvd. Adolfo Lopez Mateos 4349
+52 553 089 1300
Blvd. Avila Camacho 1822
+52 555 393 1441
International Airport
+52 555 786 9026
Parroquia 1056, Col Santa Cruz
+52 559 183 7719
  • 2.5
  • 4.0
  • 3.6
  • 2.7
  • 2.4
Recent reviews
4.4 OK
12 Dec 2016
Poor Quality of GM Suburban SUV
Pros: Spacious
Cons: Roof Rack is breaking in piece while driving. Rear side panel pops out because not properly installed. Plastic trim in vehicle breaking. Lots of noises in vehicle. National needs to perform complete inspection before car is rented and validate that is safe to rent.
2.0 Poor
27 Sep 2016
Cons: There was no car available when we we went to collect it with our confirmation number. Terrible service and arrangements with Kayakand National.
2.0 Poor
22 Dec 2016
They Don't Give A $&@!
Pros: Nada.
Cons: I arrived an hour later than my scheduled booking. They told me they had already rented my car to someone else. Doesn't matter if you are a Club member, they will treat you like garbage and do it with satisfaction. A la verga National DF!!
2.0 Poor
6 Jan 2017
Our confirmation was not accepted
Pros: I liked how easy it was to book.
Cons: Even though we had a confirmation number for our reservation that National Car rental branch we reserved it at didn't have it in their system and wouldn't honor our reservation. They first told us that had no cars for us. This was after we checkout of our hotel and had a taxi drop us off at the rental site expecting to get in our car. Later they told us they could get us a VW Passat but it was going to be 4x the price we booked so we said no thank you. It was very frustrating. When you receive a confirmation for a reservation you expect them to honor it. I will not be using this service again.
2.0 Poor
31 Aug 2016
bad service
Pros: very poor service man who greeted us at the airport terminal Mexico City, we finally decided to hire another company. The worst service I've had in life.
5.6 OK
5 Dec 2016
Staff was great, car was clean, price was not what
Pros: Car was good, staff was helpful, place was clean.
Cons: Price rented from National, which wasn't my cheapest option but i chose it based on reliability and expectation that it didn't have "hidden fees", was not what i ended up paying by a longshot. The car was $7/day and I expected tax and such to raise it up to $10 per day. I ended up paying $177 vs the $50 i was expecting to. Mandatory 3rd party insurance and other fees, i truly don't understand how the price tripled and more!
2.0 Poor
27 Dec 2016
Total scam
Pros: We arrived a few hours late and our reservation was not held. We were offered to rebook a new reservation at 10x the price. This is a total scam to get customers to the counter and then take advantage of them. I will never rent with National again in the US, Mexico or anywhere else.
4.4 OK
13 Feb 2017
Rip Off!!! Use another car rental company
Pros: The vehicle was clean.
Cons: I had to purchase insurance even though I explain that my credit card covered rental cars. I ended up paying an extra $400 dollars on a insurance I didn't need. Also, on the day of the return the shuttle drop me off on gate # 7 and I had to walk to gate # 9(pretty far walk) becuase the driver claim the vehicle was to tall and wouldn't clear the overpass.
2.0 Poor
16 Aug 2016
Mini Van not available
Cons: Very poor service from the initial phone call. They said they can't guarantee the availability of cars. What's the point then of reserving? I had to choose another rental company.
2.0 Poor
8 Jan 2017
Bait and switch
Cons: We reserved an economy car, but they didn't have one when we arrived. They offered us a bigger car -- at the higher price.
Payless
payless
Car hire reviews:
Mediocre (3.6, 8 reviews)
Car hire locations in Mexico City:
1 location
Payless
Locations in Mexico City
Atenas #40 Pbl-2 Col Juarez
+52 556 916 8518
  • 2.8
  • 4.2
  • 3.8
  • 2.8
  • 2.8
Recent reviews
5.2 OK
10 Jan 2017
They would not take the rate that I got online
Pros: The car was clean.
Cons: The employees were mostly rude except for one girl but they did not offer solutions until I said I was going to call PROFECO, the mexican consumer protection services agency. They said that they had no connection to kayak whatsoever.
2.0 Poor
25 Dec 2016
They denied our booking
Pros: They did not honor our booking
2.0 Poor
30 Dec 2016
Pros: Horrible service. Big scam operation charging us 3x the price and refusing to waive cdw even though we had it on our credit card, telling us no insurance works in Mexico. Liars and scammers
Cons: Everything. From the rude agents to the scam price to telling us that they couldn't find our reservation and that they couldn't do anything about it. Don't rent here.
3.6 Mediocre
1 Jan 2017
Terrible experience in Mexico City
Pros: Car was ok - clean, though the back suspensions were already damaged and not the model type we had requested through priceline (one level down)
Cons: No respect for the reservation, and the quoted price. Staff looked like they hated working in that office, and was less than friendly. Unfortunately, we were in a hurry to leave, and renting the car took 1.5h, so battled a bit, but could not get through. Here are some details. 1. They could not find the reservation. 2. Once we had a payless customer rep on the phone, they said they would honor the price of the reservation but did not. 3. Bottomline - rental price / day was multiplied by 4; we had to pay for the full insurance that supposedly is compulsory in Mexico City (which is not true after verifying). I came out to 270$ for a 4 day rental instead of the $20 quoted by priceline. 4. We returned the car half a day earlier, and did not get any appreciation or discount. Also had to go through a 10 min inspection (which thankfully did not lead to any extra charges), though it would not have mattered since they made us pay the full insurance. This experience was terrible. Hard to say whether it was Payless or just this office. However, this was bad enough for me not to ever want to be a Payless customer. I would also recommend that Payless takes a close look at this Mexico Juarez office.
8.0 Good
1 Jan 2017
Great car for travel
Pros: Great car and deals
2.0 Poor
7 Jan 2017
Bad service and liars
Pros: Nothing bad service
Cons: They didn't have my reservation They mentioned problems with the system and they offer me a car very expensive I do not rent the car
4.0 Mediocre
9 Jan 2017
Do not use Payless in Mexico City!!!
Cons: The rate we had confirmed by Kayak was in another universe to what they charged when we arrived. They also said they did not have a record of our booking or a car...although they later found one. Full insurance (although if you have an accident it is not full insurance) is required. My understanding is they were at the airport but they were half hour taxi ride away.
2.0 Poor
17 Jan 2017
No phone number
Pros: N/A
Cons: Wasn't able to communicate with anybody in Mexico City to confirm.Phone number in Mexico City does not exist.
Dollar
dollar
Car hire reviews:
Mediocre (3.0, 5 reviews)
Car hire locations in Mexico City:
2 locations
Dollar
Locations in Mexico City
Dinamarca #62
Mexico City Intnl Ap
  • 3.2
  • 4.0
  • 3.2
  • 2.8
  • 2.0
Recent reviews
2.0 Poor
9 Jan 2017
arrived with no car waiting for us
Pros: nothing.. we got there and were told nope zero cars available
Cons: yep you guessed it you gave our car to someone else so when we arrived there were no available cars, even tho we reserved a vihicle well in advance. thanks for that
4.8 OK
12 Sep 2016
insurance too expensive!
Cons: They require tremendous amount of insurance to rent a car in Mexico City.
2.0 Poor
23 Oct 2016
Very bad when I arrived to Mexico City airport Dol
Pros: Nothing just the worst experience finding a transportation at f my self!!!!
Cons: I can believe it that happened!
2.0 Poor
17 Dec 2016
Cons: Rates were not what the really charged. Insurance charges made it much more expensive.
4.4 OK
31 Dec 2016
Held hostage by Car Rental agency
Pros: Holiday travel: After waiting 3 hours for my car I finally got to the Dollar Rental agency and was told I had to buy their additional insurance package that multiplied my rental cost by 3. I told the agent I would only prefer the minimal liability that was included in the original offer because I had my own additional coverage from home. He said that was not an option and I had to buy his package. With precious vacation time running out and limited availability from other rental companies I was in no position to consider any other car. So I paid the ransom and drove away completely frustrated.
Hertz
hertz
Car hire reviews:
OK (4.4, 5 reviews)
Car hire locations in Mexico City:
13 locations
Hertz
Locations in Mexico City
Av Capitan Carlos Leon
180 0709 5000
Av Patriotismo 32
180 0709 5000
Ave.leyes De Reforma
180 0709 5000
Blvd Avila Camacho #1834
180 0709 5000
Calz Acoxpa 438
180 0709 5000
Circuito Interior Bicentenario
180 0709 5000
Guillermo Gonzalez Camarena
0180 0709 5000
Julio Verne #3
180 0709 5000
Leibnitz 100 Local 11
180 0709 5000
Miguel Angel De Quevedo
180 0709 5000
Periferico Sur 3647
0180 0709 5000
Plaza Antara
180 0709 5000
Via Dr Gustavo Baz No 4001 Col
0180 0709 5000
  • 4.0
  • 5.6
  • 5.2
  • 3.6
  • 3.6
Recent reviews
5.6 OK
2 Jan 2017
False advertising
Pros: The car was ok.
Cons: Hertz staff are quite unprofessional, disrespectful and uninformed. Besides charging me almost twice as much due to out-of-the-blue fees (including "hotel fees," and a supposed sales tax of 64%, which was further taxed at the end), when I requested to talk with the manager, the sales person said he was needed at some other location, which was evidently false as I could confirm when I said I could wait. The manager refused to talk with us, notwithstanding the fact that he was there the whole time. By the time we left having paid an excess of 40 dollars, the office was crowded with upset customers who Hertz staff were ignoring.
2.4 Mediocre
11 Jan 2017
overcharged us, Terrible service, junky tiny car
Pros: The return went pretty well and shuttle left on time.
Cons: They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.
10.0 Excellent
21 Jan 2017
Pros: Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.
2.0 Poor
6 Sep 2016
No reservation found in their system
Pros: They didn't find my reservation and wanted to charge me some Absurd amount per day for the rental so I went to another company.
Cons: They were not able to find my reservation. So I used another company with better rates.
2.0 Poor
7 Jan 2017
Would not honor rental cost - poor service
Cons: We arrived within the 2 hour pickup window clearly stated on the customer rental agreement. However, both the sales rep (and the manager) would not recognize our rate and were pushing us to pay $240 more for the 1 day rental. When we refused, they started bargaining - reducing it to $120 USD, then $85 as their "final offer." As a global brand, we expected Hertz to maintain it's quality - no matter its location. We were hoping to avoid such bad experiences like this by going with your company. We ended up just canceling the car for the day -- missing all the activities we already planned and booked for the day (losing that money and our valuable vacation time).
Ace
ace
Car hire reviews:
OK (5.6, 2 reviews)
Car hire locations in Mexico City:
3 locations
Ace
Locations in Mexico City
Atenas 44
Guillermo González Camarena
+52 555 291 8872
In Terminal
186 6496 2880
  • 6.0
  • 6.0
  • 6.0
  • 4.0
  • 6.0
Recent reviews
9.2 Excellent
21 Nov 2016
Overall the rental was smooth.
Pros: They were friendly, efficient and helpful. Communiation was never an issue.
Cons: We should have taken note of the address to drop the vehicle off. I assumed that the address would be written somewhere on the paperwork and it was a pretty big stress relocating the office after ten days of travel. Mexico City can be pretty stressful to navigate, especially if you have a flight to catch.
2.0 Poor
7 Jan 2017
Price not what I expected. Did not have car I rese
Cons: They wanted to charge a higher price because I did not want to purchase their insurance and also charge a civil responsibility fee which made the cost of the car $200 more than what I reserved it for. On top of that they did not have the type of car I requested. They wanted to give me something smaller and claimed that the trunk space would be the same which would it clearly not.
Budget
budget
Car hire reviews:
Poor (2.0, 2 reviews)
Car hire locations in Mexico City:
3 locations
Budget
Locations in Mexico City
Benito Juarez
+52 555 784 3011
Dakota 95 Col. Napoles
+52 555 458 8580
Juan Salvador Agraz No. 44 Col
+52 555 458 8580
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Poor
1 Jan 2017
Cancellation of my reservation same day.
Cons: The cancelled my reservation without any previous notification and they let me know when I was there to pick up the car. The person who I spoke with said she had no idea why? There was not even an apology. Worst service ever!
2.0 Poor
30 Aug 2016
Not possible
Pros: Nothing
Cons: They did not have a car that could be dropped off in that location, but no one let us know until we arrived. Terrible experience.
Europcar
europcar
Car hire reviews:
OK (4.4, 2 reviews)
Car hire locations in Mexico City:
2 locations
Europcar
Locations in Mexico City
Av.paseo De La Reforma 208 Local A
+52 555 533 7161
Benito Juarez International Apt
+52 555 786 8264
  • 4.0
  • 5.0
  • 5.0
  • 5.0
  • 3.0
Recent reviews
2.0 Poor
24 Oct 2016
Reservation, but no car available
Cons: The europcar office in mexico City Reforma 208 was supposed to be open at 9, the guy arrived at 10. Calling the help desk four times as twice not answered, at 9.15 they said the person would arrive in 10 minute. No further answers as the guy did not arrive in 10 minutes. Once he arrived he was surprised that there is a reservation, anyway he said there is no car.
6.8 Good
23 Jan 2017
Price matters
Pros: It was mostly a pretty easy experience.
Cons: Cost more than expected and advertised. Kayak did not have the relevant insurance information available at the time of booking, which is the cause for the inflated price in person.
Alamo
alamo
Car hire reviews:
Poor (2.0, 1 reviews)
Car hire locations in Mexico City:
6 locations
Alamo
Locations in Mexico City
Domestic Arrival Terminal 2
International Arrivals
International Arrivalsterminal
Javier Barros Sierra 540
Mexico Intl Airport Av. Sonora
Paseo De La Reforma 325
+52 555 207 5541
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Poor
30 Aug 2016
Grace
Pros: Easy to book a car rental
Cons: That it stated open 24 hours and not true! Was unable to get a cat at all did not make my trip easy
Avis
avis
Car hire reviews:
Good (7.6, 1 reviews)
Car hire locations in Mexico City:
8 locations
Avis
Locations in Mexico City
Aeropuerto Benito Juarez
+52 555 762 3262
Campos Eliseos 185 Col Polanco dwtn
+52 555 280 1301
Intercntl Htl-Av Juan Salvador Agraz #97
+52 555 592 7699
Mexico City - Paseo de la Reforma Ave
+52 555 511 2228
Mision Hotel - San Luis Tlatilco #2
+52 555 572 1611
Radisson Hotel -Cuspides #53
+52 555 606 4211
Royal Pedregal Htl- RENTAL LOCATION ONLY
+52 555 449 4000
World Trade Ctr-C Montecito #38-MX
+52 559 000 4405
  • 8.0
  • 8.0
  • 10.0
  • 6.0
  • 6.0
Recent reviews
7.6 Good
14 Sep 2016
Problemas el retirar
Pros: Muy buen carro, confortable, perfectas condiciones,
Cons: Altísimo costo de arrendamiento, pocas opciones de vehículos en punto de entrega, servicio entrega no muy bueno
E-Z Rent-A-Car
ez
Car hire reviews:
Mediocre (3.2, 1 reviews)
Car hire locations in Mexico City:
1 location
E-Z Rent-A-Car
Locations in Mexico City
Mexico City International Airport
+52 551 560 0089
  • 2.0
  • 4.0
  • 4.0
  • 2.0
  • 4.0
Recent reviews
3.2 Mediocre
28 Nov 2016
They don't care about you.
Pros: It was a car.
Cons: They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.
America Car Rental
america
Car hire locations in Mexico City:
1 location
America Car Rental
Locations in Mexico City
Sinaloa 31 Col. Peñon de los Baños Int Hotel Courtyard Marriot
+52 551 560 0089
America Car Rental
americacarrental
Car hire locations in Mexico City:
1 location
America Car Rental
Locations in Mexico City
Sinaloa 31 Col. Peñon de los Baños Int Hotel Courtyard Marriot
+52 551 560 0089
Economy Rent a Car
economy
Car hire locations in Mexico City:
1 location
Economy Rent a Car
Locations in Mexico City
Sinaloa 31 Colonia Penon De Los Banos
(55) 1560-0089
Enterprise
enterprise
Car hire locations in Mexico City:
2 locations
Enterprise
Locations in Mexico City
Autopista Mexico-toluca #1235
+52 555 292 1166
Manuel Avila Camacho No Ex1822
+52 555 393 1441
Firefly
firefly
Car hire locations in Mexico City:
1 location
Firefly
Locations in Mexico City
Av Capitan Carlos Leon
0180 0709 5010
GREEN MOTION
greenmotion
Car hire locations in Mexico City:
6 locations
GREEN MOTION
Locations in Mexico City
Bosque Palma de Datil No. 11
C. Atenas #44
Calle Juan Guillermo Villasana # 123
Interior Hotel Sheraton
Mexico City Benito Juarez Intl Airport - Terminal 2 Ambulatorio planta baja Entre puertas 3 y 4 local all-35
Mexico Reforma C Atenas No44 Col Juarez
+52 555 291 8872
keddy by Europcar
keddy
Car hire locations in Mexico City:
2 locations
keddy by Europcar
Locations in Mexico City
Av.Paseo De La Reforma 208 Local A- Colonia Juarez,Delegacion Cuauhtemo
Benito Juarez International Apt- International Arrival Hall
MEXRENTACAR
mexrentacar
Car hire locations in Mexico City:
1 location
MEXRENTACAR
Locations in Mexico City
Interminal Mexico City Airpot Del V Caranza
0180 0830 6030
NU Car
nucar
Car hire locations in Mexico City:
1 location
NU Car
Locations in Mexico City
Courtyard Marriot Hotel, Terminal 1
+52 551 560 0087
Right Cars
rightcars
Car hire locations in Mexico City:
1 location
Right Cars
Locations in Mexico City
Mexico City International Airport
Sixt
sixtrentacar
Car hire locations in Mexico City:
4 locations
Sixt
Locations in Mexico City
AV. Capitan Carlos Leon, AICM
+52 552 599 1221
Av Paseo de la Reforma 1
+52 555 546 5003
Av. Capitan Carlos de León
+52 554 313 1478
Ave Santa Fe 170-1
+52 555 292 0609
Sunnycars
sunnycars
Car hire locations in Mexico City:
13 locations
Sunnycars
Locations in Mexico City
Av 602 /Col San Juan de Aragon
Av Patriotismo Number 32
Av. Sonora S/N Car Rentals Area
Ave. Paseo de la Reforma # 325
Aviacion Civil # sin numero
Boulevard Avila Camacho 1834
Calzada Acoxpa No 438
Col. Oxtopulco Deleg. Coyoacan
International arrvial hall
Javier Barros Sierra 540
Mariano Escobedo 700
Montesitos #38
Paseo de la Reforma 208 local A
53 travellers who hired a car in Mexico City gave the car agency they used an average rating of 3.5

Car hire locations in Mexico City

Car hire near Mexico City

Mexico City