Pros: The representative was very friendly and accommodating. The customer service was great!
12 Oct 2015
No car available upon arrival.
Cons: My reservation was made far in advance. Upon arrival there was no car available and no alternatives provided. I was not contacted about there being no car for my reservation before I was at the rental counter. Without a significant effort from Dollar to make up for the dismal way I was treated, there is no reason why I will ever make a reservation with them again.
8 Nov 2015
Cons: Our flight from Houston to McAllen was delayed so we got to the dollar desk at the airport at 11:05. There was not a human in sight. I guess they split at 11:00pm. Don't they check flight status before leaving a desk unattended? Evidently not. To me that gets a 0 on customer service.
18 Jan 2016
Was not able to rent
Cons: Car was nit ready, I had to rent one from Avis
18 Sep 2016
Pros: Car was ok but a bit old and damaged on the outside. Rental was pretty good value.
Cons: Dollar staff were not very friendly.
13 Oct 2016
Cons: Car was dirty and smelled of alcohol tried to get them to help and they would not vehicle was also damaged
17 Oct 2016
Okay but price changed
Pros: The car was good and I did not have any problems.
Cons: When I reserved the car I took a great offer.
The offer specified that I would receive a "compact car o better" for that price.
When reserving it, I specified that I would arrive at 10am to pickup the car.
For several reasons I arrived one hour late.
When picking up the car, the clerk inform me, that since I arrived one hour late, they could not give me a compact car anymore and that they only have available a medium car and that I had to pay extra for it.
"Notice that the offer specified compact car or better", for the same price.
Anyway I paid because I was already late for my trip, but I am not sure if the offer should had been cancelled because I arrived late...
Cons: So I made a reservation and it was confirmed for pick up. I get dropped off at the trailer home/office right off the highway and my ride leaves me. When I get inside, I give my last name and reservation number, they said 'sorry sir, we don't have your van'. I was utterly so upset, I was speechless. They just didn't have it and could not give me a replacement. To top it all off, they couldn't drop me off back at work, and offered to call me a cab. The workers were fine, I guess it's the owner of that store who doesn't give a s**t...
28 Feb 2016
Cons: Budget , did not have the car I paid for and gave me a smaller car at the same price , need help to fix this , should get a refund .
24 Jun 2016
Unlimited Mileage not respected.
Pros: The car itself was very good, clean and comfortable.
Cons: When I picked up the car rental, I was informed that I had to pay and additional fee for unlimited mileage. When I placed my reservation, it stated unlimited mileage. I was told that it was unlimited only in the 3 local counties. Never saw any disclaimers or fine print regarding that. Very disappointed.
30 Jun 2016
Pros: Vehicle was New.
25 Jul 2016
Cons: Because of some new policy they just instated I was forced to take a $350 Uber ride 4hrs because my Business Card did not have my name on it and they couldn't verify I worked for the company that made the reservation. What a joke, I was wearing a damn company shirt with 9k worth of product with the company logo plastered all over 60 boxes. I will advise my company (who rents 4-6 vehicles every weekend) to rent elsewhere.
30 Jul 2016
Cons: They didn't have any cars when I goth there, so the whole point of making a reservation.. Don't rent here
Pros: The car was nice. Drove smoothly but the passenger seat was uncomfortable my husband was not happy. He drove the last hour and I sat in the passenger seat and noticed it and felt it.
9 Jan 2017
pick up from the valley
Pros: Clean and easy drop off
Cons: At what stage is it important enough to inform me that I require a credit card in order to rent from the valley heading north (I simply do not own or want one)? A visa debt card is fine for any other booking I have made. I had based my plans around the car and only for my father in law had not left and rented the car using his card, I would have been stranded.
Pros: It would be very helpful to explain upfront in obvious language that there is a credit check and a corresponding deposit hold on the card used. Not being aware of this caused me to have $350 less of a budget to use on my trip. It could have been devastating in a different situation. I was lucky to have made due with the remaining funds I had.