Pros: After getting an outrageous quote for a rental car directly through a rental company, I decided to try Kayak. Kayak was great! I was able to obtain a rental vehicle for $400 less than my original quote. I was able to get a vehicle from Avis that was just what we had hoped for. The Avis staff was friendly and helpful both at pick up and return.
I will definitely use them again.
10 Feb 2016
Cons: They did not have the car we reserved, and were going to charge me extra to upgrade to something that they had on the lot. They should have waived that fee given that they didn't have the car we reserved.
16 Aug 2016
Understood the unpredictability of nature
Pros: Was in a flash flood and had to get the car back a day late , and there was no hassle whatsoever. Very easy.
1 Oct 2016
Pros: ease of return
Cons: cost of all the insurance--but I can['t really complain, since I ended up needing it!
14 Oct 2016
Cons: Renting a car in New Mexico was expensive, even for an economy size.
Had to taxi to/from airport.
18 Oct 2016
Pros: Friendly on-site staff who listened to our complaints
Cons: We were sent to go pick up our car at another location that was already closed by instruction of agents at the airport location. We then were penalized in price even though we had the car for three days less than originally booked. Took calling 1-800 three times to actually talk to someone who competently help us.
Pros: The ladies I dealt with went out of their way to make the experience efficient and enjoyable. They did everything in their power to make the trip enjoyable and surpassed expectations.
Thank you again for all you did.
11 Jul 2016
No car available!!
Cons: While I had a confirmation number, I did not have a car. The local agency called me very belatedly to let me know it would be in my best interest to formulate a "back-up" plan as they did not have a car available for me.
6 Sep 2016
Flight delay led to 4 times the price I was quoted
Pros: Car quality
Cons: My flight got delayed and I could only show up at a local Hertz location 30 min after closing. I was originally quoted ~$25/day for the car. They said it was too late, I had to try the airport. The airport quoted me ~$75/day, it was absurdly high. I returned it after 4 days and the bill was ~$400. Unbelievable, I ended up paying $100/day (4x what was quoted to me on Kayak).
21 Sep 2016
Santa Fe drop off problem
Pros: The 2nd Hertz office I went to was very helpful
Cons: The first address I was given from my reservation was 20 buffalo thunder trail and that is not a manned hertz location. It was a casino and the people that worked in the casino said there was not a hertz there.
Cons: Although I was able to book a reservation and obtain car insurance through Kayak, Budget denied my debit card. Therefore I was unable to rent the car. It shouldn't be possible to book a reservation and then be denied car rental.