Pros: Showed up at Alamo's vehicle pickup center and was greeted before I even walked in the door. Thomas (the agent) got me on my way in less than 5 minutes - super friendly, and professional. I would highly recommend this Alamo for costumer service/satisfaction. Clean car, no issues.
29 Aug 2016
Tried to charge me twice, didnt honor same payment
Cons: Tried to charge me at pickup, and again at drop off. Also, made me place a $200 deposit to rent the car, when 5 days prior that was not a requirement.
12 Sep 2016
Extremely Inconvenient Pickup
Pros: The car itself was the only plus side of my pickup in Key West.
Cons: First of all, when I made my reservation it said the pick up was at the Key West airport (so I took a cab to the airport). Then I learned that I would have to wait for a shuttle (25 minutes in the rain) to another location. The second location was a dingy trailer with a single employee. That employee informed me that I needed plane ticket information to rent the car (I am a Florida resident and wasn't flying anywhere...this was a one-way rental). After he finally agrees to use my boat ticket (I have no idea why they needed this, I clearly was renting a car and not taking another form of transportation home), it turned out that the car I had originally rented needed an oil change. So they had to find another car. All in all, my pickup took about an hour and a half when it should have taken 10 minutes. Completely horrible experience.
18 Sep 2016
23 Nov 2016
Pros: Staff was great. Freindly and fast
14 Dec 2016
Pros: The guys in key west are always super friendly and have great customer service skills!
16 Dec 2016
Pros: Agents were friendly and efficient.
Cons: Trash left in hatch area from previous client. Thought it was a bit pricey for what you received. The facilities were outside of the airport when all other rental companies were inside terminal. The rental facility was shoddy.
18 Dec 2016
Cons: Got up at 4am traveled 12 hrs. Exhausted went to pick up car. No record of reservation according to agent. Wanted more then twice what reservation was to get a car! NEVER AGAIN ALAMO!!!!!
22 Dec 2016
Pros: The paperwork at the drop-off point went smoothly. The post-inspection process went smoothly and was completed in a very short time.
Pros: They were very professional in the car was very clean very
9 Nov 2015
Pros: Great Rate, good cars and no hassle
15 Nov 2015
One Way to Jacksonville
Pros: The car was clean, reasonably comfortable and rode well. It got good gas mileage and the total trip cost approximately $20.00 in fuel.
Cons: If the car had cruise control I could not find it and rentals rarely if ever have an owners manual in the car. Cruise control is a definite plus for long distance.
5 Nov 2016
Pros: The A1A drive in a convertible
Cons: The rushed service at pick up. They didn't go over a few details that would of been helpful. The car was filthy. Still not sure if I'm getting charged using the the passive pay pass on the Florida turnpike. Never explained so I turned it on and hoped it worked.
24 Dec 2016
Pros: Definitely rent a car through Kayak/Budget again!
18 Jan 2017
Pros: The customer service with Budget was great. Both of the reps I dealt with in person were kind, helpful and went above and beyond. I had to change my reservation and the rep on the phone made it seem less. I will definitely use Budget again!
Cons: upgrade felt more like a down grade. I reserved a premium car that had a V6 and upgraded to to a SUV that had a four cylinder engine, it is the lack of power that felt like I was down graded.
10 Jan 2017
Clean and mechanically sound
Pros: The car was clean, late model not too many miles.
About what you'd expect. Only concern was
The scuffs/paint from other cars on the front
And rear bumper. Was not told about this
Ahead of time was concerned they would think
I caused the damage. I've experienced this
With other rental companies my opinion is that
Damage should be disclosed up front so as to
Relieve the customer of any fear of being held
Responsible for pre existing damage.
18 Jan 2017
Cons: I made a reservation and no cars were available. The experience was non-existent.
Cons: Dropping off at Miami was difficult. Thrifty signs were not easy to see. The place looked like it was closed. Only one person working and he was very rude.
22 Nov 2016
Cons: When we got to the EYW airport we were told the car size we had reserved was not available and the only option was a different car which was more expensive and we had to pay the difference.
I think if they didn't have the car we had reserved months ago then they needed to eat the difference and not charge me. Had I not had a plane to catch in MIA I would have shopped for a different company.