Pros: Was able to at least drop back at the airport.
Cons: Didn't have cars at the airport so had to taxi in to town.
Staff were good.
Car was low grade. I am fine with a compact but this particular car had a rumbling muffler and almost 50k km. It also wasn't particularly clean. Dog hair in a few spots around dash etc
27 Feb 2016
Pros: The car had a motor and 4 wheels
Cons: Not the car promised. Not booked at airport as thought, that could have been my error.
Cost more to pick up in town due to taxi ride needed. Agent was slow, unprepared, printer was not working properly. Not much gas in tank. Big car small people. Not very happy with this rental.
17 Sep 2016
Pros: The service was great. I was given a little Fiat to drive and I was actually impressed with the way it handled. Not a bad little car at all.
8 Feb 2017
Pros: We were late arriving due to weather conditions at the Kelowna airport, enterprise called to confirm our arrival and held our SUV for us. Shannon called later to ask how everything was going with the car to ensure everything was okay. We had no problem extending our rental for one day and dropping off at the airport instead of keehn road location. Will use this enterprise location again, good value and worth the cab ride to get there.
23 Feb 2017
Pros: The car itself was great, very clean and comfortable, drop off was really easy once we asked to change to drop off at the airport
Cons: I had listed the airport as my pick up/drop off but didnt realize until I went to pick up the car that we had to take a taxi in to town to get our car, the pick up location was NOT the airport. So we ended up paying an extra $50 to drop it off at the airport. I will likely not be using Kayak again for a car rental.
4 Mar 2017
Great car and service, booking switch cost me mone
Pros: The car was perfect, a great ride, a Kia Soul.
Cons: I believed that I was booking the rental at the airport location. Somehow my reservation got switched to another location and I had to taxi back and forth to and from the airport. That was $50 more in taxi fees!
24 Mar 2017
Pros: Friendly staff
Cons: No pick up and drop off to and from airport
13 Oct 2016
Great customer service at counter
Pros: Both agents that helped me check out and sign my rental car were friendly, courteous and knowledge making for a simple streamlined transaction.
Pros: Car was clean, dropoff and pickup was easy tough ther could be better signs of where to go.
Cons: How can there be an extra charge for getting Winther tires on your wehicle when you rent a car in the Winther?
The wehicle are not allowed on all highways with only all season tires.
26 Apr 2017
Pros: Very friendly, uncomplicated staff.
Cons: Poor selection of vehicles. Ended up with a 4 cylinder Patriot which was screaming most of the time due to the lack of power. Therefore used around 15 liters per 100km. Rather drive a V8 and at least be able to drive relaxed...
4 Apr 2017
Payment issues on pickup
Pros: The actual car was fine. Well equipped for the conditions i drove it in.
Cons: At pickup the counter worker could not process the car on my visa for some reason and blamed my card for the problem. We tried another card from mastercard and same problem. Then we tried a third card a visa and it worked. Seems like their system only likes certain cards from certain banks. So bring a few cards with you!
Cons: Charge for the car rental showed on my credit card in Canadian dollars and the correct exchange rate was not applied for a few days. Budget did it correctly but some reason it takes a few days on the MasterCard. No problem but confusing.
26 Feb 2017
Pros: Nice clean 2017 Ford Escape , only 1200Km . Rented for 10 days. Just what we wanted. Unlimited Km's
Cons: Required an upgrade from Chev Impala of $15/day plus fees and taxes. Really?
5 Mar 2017
Pros: Customer service agent got us changed from 2 suv's to a big van that had snow tires. It was cheaper and worked out great for us.