Pros: I always like Hertz because it's one of the rare companies that understands the value of customer service. They made up for ...
Cons: the problem of Kayak arranging my rental car pickup for downtown Kansas City, even tho I remember indicating that I was flying into the airport and would pick up my car at the airport. Bottom line: good on Hertz, not so good on Kayak.
11 Dec 2016
Pros: the service was great car clean the workers we great
Cons: the car was too small for a full size car and over priced
8 Jan 2017
Great staff. Inaccurate website info
Pros: The staff was wonderful: friendly, funny, helpful, efficient, and just all around terrific.
Cons: The website did not accurately state the hours of the rental facility.
19 Feb 2017
They booked at the pickup location which messed up
Cons: I searched for car rental at MCI airport (Kansas City), and from the results, I choose Hertz and pre-paid. At the airport Hertz pickup location I found that the pickup location they had in the reservation was downtown. I don't know how that happened. They said that if I had to cancel the existing reservation and take the one at the airport, then I have to pay 3 TIMES the amount of my existing reservation. It was a mess. Finally, I had to cancel that reservation and had to go for another car rental agency on the spot. Double-check the reservation for the pickup location and NEVER pre-pay (if you don't prepay, they will not charge if you don't pickup).
4 Mar 2017
Not from Airport!? What were yo trying to pull her
Cons: Apparently, I, a person not familiar with the area was duped into paying for a rental that was downtown in KC. How would I have gotten downtown from the airport? Why wouldn't I have used that transportation for my needs? What good is a non-airport rental? I will not use you again.
23 Mar 2017
Pros: When I showed up to the Kansas City airport location, I was apparently supposed to get a car from the downtown location. Fortunately they accommodated me and it all worked out.
Pros: Kansas City Avis had no record of my reservation
Cons: Kansas City Avis had no record of my reservation
1 Nov 2016
Pros: It was easy to pickup and drop off the vehicle.
Cons: The Fiesta I was given had mechanical issues. During the first few miles of driving it, it became obvious the dampers in the MacPherson struts were excessively worn. Any irregularities in the road cause the pitch multiple times before it finally damped out. Due to this issue, I exchanged the car at my first destination. I took the car and went on my way. At highway speeds, there was a vibration coming from the wheels. I found they were worn excessively. Although they we just at the wear indicator, they were highly scalloped.
5 Nov 2016
Pros: The car
Cons: Reservation was made online with confirmation. Unfortunately someone cancelled it in their system so we had to go through the entire process Again! Very frustrating which lead to dlays in my appointments that day. Won't use Avid again!