Pros: Aloha is alive and well at enterprise. They were so quick and helpful.
Cons: It was way more expensive than expected
12 Nov 2016
Pros: I was able to pick up the car an hour earlier than the set time free of charge. The whole process was very fast. When I dropped off the car, a staff personally gave me a ride to the airport.
29 Dec 2016
Good value, excellent service off airport in Hilo
Pros: Very friendly and efficient staff, very near airport but saved 40% off airport rates for an extended rental
1 Jan 2017
Good value off the airport
Pros: Almost new vehicle, great size SUV for party of five, good level of equipment and options
Good communication from the location (agent called us about no shuttle on Saturday)
Cons: No shuttle on Saturdays, closed on Sundays
Poor built-in GPS (GMC)
28 Nov 2015
Pros: Staff were friendly and efficient. Didn't try to oversell us. Everything worked out as planned.
14 Nov 2016
A little confusing
Pros: Proximity to the gate. Very close.
Cons: There was only one sign that indicated we needed to park in a spot, remember the # and then report the gas mileage to the agent. Enterprise was hard to find. Would be great if there was some map at the entrance to the lot or things were better color-coded or lit. Also, even though we gave the agent the requested information from the parking lot instructions, she still had to go and check out the car for mileage. It's annoying and inefficient. What...you don't believe us?
7 Dec 2016
Pros: My transmission out in my car and I started looking on a way to get to my dentist on the other side of the island. I contacted Kayak and they hooked me up with Enterprise. Very cost effected and I was able to make my dentist appointment. Yeah!
9 Dec 2016
A good rental experience
Pros: I rent cars for work all the time, This car was relatively clean and ran well. For a rental it was well kept. It smelled normal and drove normal. Service reps were efficient and polite.
Cons: Somebody left a big sunscreen blob on the steering wheel and driver's seat that looked like it dried in the sun. Seems like something you would want to clean up before you hand the car out again.
15 Dec 2016
Pros: The young lady that checked us in helped with an upgrade and a better rate than we had found online.
Cons: I called the 800 # to extend the time to keep the car. Their rate was close to double the rate I got in Hilo. It was cheaper, but inconvenient, to turn the car in and rent another car.
Cons: Only accept Credit cards in spite of the reservation was made with a debit card!
27 Oct 2016
Pros: Free upgrade, very friendly and helpful staff.
12 Nov 2016
Hilo Payless "High Five!"
Pros: Easiest rental experience ever...so easy that I am horrified at all my previous airport rental experiences that are thought were "okay."
Friendly service, fast paperwork, upgrade (very exciting) and we were off on our Hawaiian adventure in just a few minutes.
Payless is curbside at the airport in Hilo, and after you walk right up to the attendant, we walked across the access road and there was our car waiting in the second row. Couldn't have been easier. I didn't get any "up sell" on insurance or coverage after firmly saying I wasn't interested.
Easy drop off as well. In and out of the Payless booth in less than 5 minutes. Again, pleasant attendants and I will definitely use this company again!