Pros: I have yet to have a negative experience with Enterprise. The staff is always of the highest quality in customer service: friendly, knowledgable, and willing to go the extra mile to make your rental experience a good one. Halifax Enterprise is no exception. Don't bother with the "other guys". Go with Enterprise. They will pick you up and drop you off at home!
1 Dec 2015
Pros: Staff was so friendly, great experience! Will defiantly be renting from enterprise again!
30 Apr 2016
Pros: nothing at all
Cons: The Etnerprice and Kayak have to explain clearly that people under 25 can not rent a truck from Enterprice before making the reservation .. i had to look in a different company that provide a truck for customers under 25 years old. Also, they waist my time which I lost some money due to the confusing from Kayak and Enterprice (time is money). I am not going to deal with Kayak and Enterprice anymore.. It was the first and last time. good job both of you ^_^
29 Jul 2016
I love Enterprise
Pros: I liked everything about this rental. The staff at both the Kempt Road location in Halifax, and the Airport location were kind and accommodating. Between calling in advance to ask for certain favours, to needing help on the road, the staff were always happy to help. I wish that I could remember all of the names of the countless staff that helped me over the phone and in person, but the only two names I can recall are Chance and Lily. So thank so you much Chance, Lily..et all.
30 Aug 2016
Overall a great experience
Pros: New car clean and comfortable.
1 Sep 2016
Pros: Staff at counter very friendly and informative. I was a bit weary about finding where to return car but that was the easy part. Signs marked and easy to find, staff right there to take over. Made things enjoyable. Thanks to all.
5 Sep 2016
Pros: Our car that we booked had a cracked windshield and enterprise gave us an upgrade
Cons: No savings for returning car a day early and inconsistent hours at different locations
6 Sep 2016
Cons: Found the customer service to be poor
23 Sep 2016
Pros: They gave us a ride to the airport and didn't charge us the extra fifty dollars for being two hours late (please be on time). They were simply excellent on their customer service. I always felt well taken care of, but I imagine it varies Enterprise to Enterprise as each location is different.
Cons: The contract was a little long yet still unclear about what constitutes damage even though in person they assure you the car is undamaged because the dents are below a certain arbitrary size and the scratches are less than an arbitrary length (none of this is documented in paper though). On the plus side, I never had any problems with them claiming that I had damaged the car.
24 Sep 2016
Pros: Good car and generally good service, good price
Cons: Were not informed about complimentary pick up/drop off and drop off was going to take a long time so we had to skip it.
Pros: Option to upgrade for free. Friendly and interested staff.
1 May 2017
Pros: The host at the desk was very nice and treated us respectively.
4 May 2017
Great experience. Would rent again without hesitation.
Pros: I would definitely rent again. The only reason I gave it a "Good" rating rather than an "Excellent" is explained in the comments of "what could have been better".
I had paid online in advance. The process of picking up the car was smooth and quick.
When I asked if there was a complementary map, I was provided with a simple map of Halifax - exactly what I needed.
When I returned the car and followed the signs into the parking garage, an attendant was immediately available outside to direct me into a parking space and examine the car for any damage.
Cons: Because it was foggy, and raining outside, and rather dark in the parking garage, I didn't see that there was some food debris in the centre area around the gear shift when I received the car.
It was the next day that I became aware of this, outside in bright daylight. The rest of the car was very clean, including the floor mats. I do not feel that this area was intentionally overlooked but rather missed for the same reasons I didn't see it until later. The people inspecting and preparing the car for the next rental would benefit from some good lighting to notice details.
And, renters should be more considerate in the care of their rented vehicle to prevent this kind of soiling - totally unnecessary.
8 May 2017
Pros: Return was quick and easy
Cons: Sales person attempts to upgrade service.
8 May 2017
Pros: Speedy pickup and drop off at airport, no confusion or excessive paperwork.
15 Jun 2017
Where are the electrical cars?
Pros: I like the white colour.
Cons: Bad fuel efficiency for a small car (8.8!), instead of compact cars you should have fuel efficient. And when will we be able to rent electric cars?
Price was definitely more than advertised.
19 Jun 2017
Pros: Fuel economy was better than expected but power was a little low.
Cons: Was given a choice of 3 SUV's instead of a sedan.
Pros: They were conveniently located in the city center. The agent was by himself when we arrived soon after they opened, but he was very helpful. Perhaps we were scheduled to drop off at the airport location, we were super-upgraded for free.
Cons: Nothing really. If we must, the upgrade was a bit too luxurious (we'd requested an economy car, as it was just two of us with not much luggage, but got a Cherokee. Hmm, extra gas...)
10 Oct 2016
Pros: The car was clean and in good condition; the counter help at pick up in Halifax was very friendly and very informative; the drop off at the airport was quick and easy.
Cons: Gave me a reservation to pick up after the downtown Halifax, Nova Scotia location was closed. Had to hire a cab to take me back to airport, to obtain car, Besides the extra $120.00 canadian for the two cab fares, the whole first day of our vacation lost. Would appreciate your consideration, of reimbursing me the $120.00, as reservation from Kayak the flawed cause.
Good car rental in Canada but beware of excess insurance
Pros: Car was good fitted with satnav fitted and we received an upgrade
Cons: Rental company would not accept vehicle excess insurance which had been purchased, so we had to take full insurance with the rental company which was more expensive and then claim a refund on the external policy