Cons: Windows were dirty inside. Side windows didn't clear of
condensation when lowering.
1 Oct 2016
Cons: was told about the need to hold 200.00 on my card as a deposit
23 Oct 2015
Pros: Kayak made it easy
Cons: Enterprise takes a while
23 Nov 2015
Long wait - Poorly oganized
Pros: The price was excellent. The car was clean.
Cons: There were 3 people working the counter, but when it came time to provide the keys, the person behind the counter took the keys and paperwork outside with the customer to walk the car and complete the transaction. At one point, there was literally no one behind the counter to help any of us in line. This seems like terrible organization. I waited for about 30 mins for my car, which seems excessive - even at the great price.
23 Feb 2016
customer service was impeccable
Pros: Everyone at this location was super friendly. Like above and beyond friendly. Both at pick up and at drop off. Would def recommend to anyone traveling to Gulfport.
Cons: the car had a strong odor of some kind of cleaner and was a little dirty on the inside but its a rental so I get it.
24 Mar 2016
Pros: Never made it to the Gilfport location because the car was unavailable.
7 Apr 2016
Cons: Wasn't able to rent a car with out a major credit card. I have always used my debit card in the past just had to put a larger deposit , but not at enterprise!!!! So I was stuck there trying to figure everything out! At least there was a nice lady there that gave us a ride to our hotel. Oh and might I add they tried to pull the same thing with her but ended up renting it too her.
22 Jun 2016
Great all the way around!
Pros: Everything went very smoothly, would rent from this location again in a heartbeat.
18 Oct 2015
slow check in
Pros: First, the shuttle took an hour to come to the airport and once it did, it took another hour to get my car. There were five or six staff working, and they were all moving fast, it was just super busy. I understood the slow check in, but waiting an hour for a shuttle that is advertised to come every 10 minutes is too much.
19 Oct 2015
Pros: They told to come an get cat when we got there they gave us the run around rvery time we would give them the paper work they ask for they would ask for something else we didn't even get the car went some were else an got one will never go get a cat from u all evet
Cons: Cynthia at the Gulfport was extremely rude and slow. A landscaper had hit our window with a rock and broke the passenger window. I had spent over an hour with the 800 number filling out an accident report as instructed by the rental agreement. When we returned the car, she didn't even try to find the report in the system and made us fill out a whole new report. Before I was done filling it out she snapped it up and locked it In the back room even though I told her what I had written didn't reflect what actually happened since I wasn't done. She just said her manager told her to take the paper. When we called the manager who wasn't there on the phone, she acted like it was a huge inconvenience to talk to us and just kept not answering my question. It was an unneeded complication to an already stressful situation. I will never rent there again. Who takes a document when you aren't done and locks it in the back room so you can't finish. Ridiculously unprofessional!!
4 Nov 2015
I would never buy this car
Cons: No pickup, to the point of causing dangerous driving situations. When the gas is depressed, the car did not react for several seconds. Seats were extremely uncomfortable no matter how they were adjusted, poor visibility for backing up and turning. Overall, this is a terrible car that shouldn't be rented to anyone and definitely was not worth the price we paid to rent.
15 Apr 2016
Pros: It's been awhile since I rented from Dollar, but it remains a pleasurable experience. Carefree, no-hassle renting that remains smooth and efficient. I have another trip to Seattle in July and will be sure to include Dollar in my travel plans.
10 Jul 2016
Best Customer service
Pros: Both young men in GPT and MOB had EXCELLENT customer service skills. No problems at all.
Cons: Liked everything
20 Jul 2016
Pros: Friendly service and the counter person gave a $40 voucher on my next car rental for an unusually long wait time.
Cons: The only issue I had was waiting 30 minutes for the car to be ready after finishing all the paper work. I also thought it was odd that when I arrived they didn't have an economy car to rent and had to ask other car rental places if one was available.
15 Aug 2016
Pros: Car was smooth & clean.
Cons: It had scratches on the car but not too bad
16 Aug 2016
Cons: If Dollar had off airport facilities I could avoid the high airport location fees and I would rent more often.....
11 Sep 2016
Pros: I had a great car & it was very clean and everything went very smooth.
Cons: I've always rented with dollar, and I wish there was a way a waive the underage fee being that i've always rented with dollar. The prices are wonderful, its just the uderage fee that I disagree with.
Rented a month in advance and did not have my type
Pros: They did have a car for me.
Cons: I needed a SUV. They did not have any and substituted a sedan.
9 Jul 2016
terrible customer service
Pros: The car was clean and even compatible with Florida toll ways for a small daily fee plus the cost of each individual toll, a very convenient addition. The vehicle was very clean and nice.
Cons: The woman who helped me explained nothing, I suppose she assumed I knew everything possibly because I had a reservation. She was short with her sentences and seemed overall just unhappy. She was not rude by any means, but my reservation was for a Ford Focus or similar and I received a Volkswagen Jetta which is completely fine. She didn't even tell me this though. She handed me the keys and assumed I just knew. I'm not sure honestly what her thought was. She didn't even attempt to explain the rental contract or any of the warnings such as non smoking or the fine. I was not offered any information regarding additional insurance and I'm still unaware if that was actually an option. I felt as if she did not care in the slightest about myself or my lack of knowledge regarding the details of renting a car from Avis for the first time. Overall she was utterly useless. A machine similar to that of a Red Box type of kiosk that dispenses keys would have likely been FAR more helpful.
23 Aug 2016
Avis charged way more than price quoted
Cons: The rental cost almost 20 dollars more than the price Kayak quoted. No options were added and car was driven less than 15 miles. I could have rented a cheaper car somewhere else. Not happy at all. This is the second time this has happened and each time with Avis. Not happy at all.
18 Oct 2016
Cons: Rented from some one else
2 Dec 2016
Stranded in Mississippi
Pros: I loved the fact that Dollar Rental was open.
Cons: I was stranded in Mississippi the day before Thanksgiving. My car was towed so I reserved a car with Avis at the airport in Gulfport. My pickup time was 11pm. When I arrived at 1056pm, no one was at the counter. I asked the rental rep. from Enterprise(I think) if there was anyone there she said they were gone. Out comes the Avis Rep. from the back at 1058pm. I introduce myself and state that my pick up is at 11pm. She says "we're closed for today". I said to her that my pickup time is 11, how are you closed before my pickup time? She said "we've already closed" and proceeded to walk out the door. Thank goodness the Dollar Rental had an associate that was willing to help and actually worked her complete shift! I will never rent from Avis again due to this experience. When I needed them most, their representative left me standing there, stranded in Mississippi. Thanks Dollar Rental.
Cons: customer service agent at the counter was very rude to my husband as the original reservation was under his name at noon. The agent first told my husband that since we are late we dont have your car any more and we can give you fullsize for 10.99 per day extra. when my husband tried to reason she got all defensive and bluntly said do you want this car or not... when my husband said he works for hertz and know what customer service is she said its their policy not to hold cars. At this moment my husband requested revised total for upgrade car and the agent flatly refused to give car. She said that now she does not have any vehicles available. At this time my husband came Nd got me and thats when I realized I had another reservation for 9pm under my name. She was forced to give us a car now and in the end she apologized to my husband but it was a fake apology and little too late. We appreciated the free upgrade but didnt need it. Her name is on the rental agreement as agent who did our contract. When we returned the car on monday the agent that closed our contract did not even greet or asked us if everything was ok. Bottom line horrible customer service. My husband works as rental agent dealing with hundreds of customers and he understands customer service. National at Gulfport provided the most horrific customer service of his life... very sad...