Pros: I originally rented A SUV but when I got to the counter they didn't have any SUV's and stated that they would not have any SUV's for the rest of the day so instead I had to downgrade to an economy this is a little bit frustrating especially since I have a mom who is handicapped and needed additional space they were not able to accommodate because none of their sister car rental companies had SUV's either moving forward I will request that if they don't have the SUV available or they don't have the vehicle requested available that they do not offer and on the site
13 Jan 2016
Cons: They only accept major credit cards and not debt cards. On the website it says they accept both but they lied.
30 Jan 2016
Cons: When I went up to the counter I was told that without a credit card I couldn't rent, even though I had a confirmation number. I told him I had alot of money in my debit card and he said "it wouldn't matter if you had one million dollars on you debit card, I'm not renting to you without a credit card" I then left.
28 Mar 2016
No debit card accepted !
Cons: No debit card accpted, and the credit card cant be swiped more than onec!
2 Apr 2016
Cons: No staff present for pick up there was a sign asking us to go to a different car rental counter. Didn't make an effort to walk out and show us where the car was.
13 Apr 2016
Pros: Fast service, clean car, good rate
Cons: Limited choice of cars.
15 Apr 2016
Pros: The staff was excellent. Very helpful and friendly.
9 May 2016
Pros: Good price. Clean car.
Cons: Entry level car without cruise control or any extras. They didn't have the car I reserved and it took 45 minutes to find a valid substitute.
3 Jun 2016
Very Professional and Courteous
Pros: I forgot a package in a car they actually sent it to me. I appreciate it.
6 Jul 2016
Car was clean and had great gas mileage.
Cons: We called to see if we could turn car in early as we didn't need it as long as we thought. We were told we would have to pay for the entire time plus a penalty each day.
Cons: The car was not ready upon arrival and the sales lady tried up selling me to luxury car that was ready instead for additional cost. While the car was supposed to be non smoking it smelled like smoke. The interior back window was very dirty and hard to see out.
31 Dec 2015
Pros: was able to get the czr quickley and the return process was also very quickley no problems will rent again
3 Jun 2016
Cons: No instructions on returning. Just parked it in the same area and went inside....no one checked it, acknowledged it was ok, etc.
13 Jun 2016
Pros: the attendent at the desk was very confinent and carful-I also told him so.
30 Dec 2016
I saved $63.00
Pros: I saved $63.00 going through "Kayak". I originally reserved a car from Budget and when advised by my son to use this company the price for the same car was only $48.00 compared to $111.00. Thank you for the opportunity to do business with you.
14 Feb 2017
Pros: 0n time no problems
2 Apr 2017
Pros: Vehicle was cheap on gas
Cons: Customer services was poor they wouldnt give me the vehicle I request had too argure about the rental car for a hr they seemed like they was racist
Pros: Car was clean and excellent to drive. The staff was courteous.
Cons: No issues at all.
23 Feb 2017
Flint to Cinci drive
Pros: Very cheap price for one-way.
30 Apr 2017
Pros: The woman who checked us out at the reservation counter was amazing. She was friendly, organized, and proficient. I believe her name was Tricia.
30 May 2017
Great deal, great service - just one small shock
Pros: I signed up for a mid-size car for a great price on line. When I arrived to pick it up, the staff was friendly and helpful, and offered me a free upgrade to a small SUV. I was able to travel in comfort, and when I returned the vehicle, staff was once again very wonderful. Ethan at FNT, I'm talking about you! Thanks for being awesome.
Cons: The airport where I rented (FNT) required a $500 deposit for anyone with an in-state driver's license that didn't fly into the airport. Luckily I was able to cover it, but that information would have been helpful on the rental agreement. A woman in line in front of me was in tears because she hadn't know about the policy, and was unable to present the deposit. I understand the reason for the policy, but it would have been good to know ahead of time.
Pros: The customer service at the desk was the best I have ever experienced. Casey was the best. I wish he could teach a class on how customer service is the core to a company. The transaction was smooth and fast, he explained everything and got us on our way in no time.
Cons: There were some water bottle caps in the car and the car didn't look like it was vacuumed in the trunk.
26 Mar 2017
Clean car. Drop off not very clear.
Pros: The car I rented was clean and almost brand new. I had it for 9 days and enjoyed driving it (2017 Impala)
Cons: The drop off process wasn't explained very well.
12 Apr 2017
Pros: The car was ready when I needed it.
The car was the size I had requested.
Customer service was excellent
The location of the pickup was better than expected.
Cons: I reserved a standard size. When I went to pick up the car, they told me I reserved a "whatever is available" size and gave me a compact size, which would not fit my family and luggage. They then gave me a standard size after I complained but for twice the price. And the car wasn't even clean! Never again. Thrifty is a huge disappointment.