rent Hyundai car for my trip to Atlanta for 2 days
Pros: Good gas and neat car
Cons: Disappointed when I was on freeway and found out it didn't have cruise. I thought every new car should have cruise.
18 Nov 2015
Only one amenity missing...
Cons: The only thing I didn't like about this car was how basic the model was. there was NO way to plug in your phone to play your music. The USB port did not work for connectivity, only for charging - and there was no AUX port. Too bad I didn't bring my CD's!
14 Mar 2017
Pros: I was greeted with a smile. Checked in and upgraded quickly. Returning the vehicle was also quick. All my receipts came to my inbox without any hassle. Great experience.
23 Mar 2017
Pros: Easy pickup.. easy drop off.. super nice guys and price was great!
26 Apr 2017
Pros: It was pretty much Hassel free
29 Apr 2017
Pros: Vehicle was clean and in good condition.
Cons: The person assisting with the transaction lied to me. I left my wallet in the vehicle. I came back to ask her if I could look inside the car soon after dropping the vehicle. She told me that the car had already been rented out for someone else. She also said that she checked the vehicle and she didn't find anything. A day later, I get a call from this branch and the person told me that they had found my wallet. I came back into the branch and the same lady was there that had assisted me earlier. She wouldn't look me in the eye. She knew she had done something wrong. But the car itself was great. My only concern was the poor customer service.
6 Jan 2017
Hit ot Miss, This particular experience was more m
Pros: They had a vehicle to rent.
Cons: Not the vehicle I reserved. Tried to downgrade me without discount and ultimately upgraded me for increased rate. I've never had to pay more when they didn't have the vehicle I reserved.
4 Feb 2017
What am I paying?
Pros: The car was in good shape, easy to pick up and comfortable.
Cons: I was quoted $291.00 for 3 day rental which is very high. I returned the car in under three days and was told I was going to pay $380? I The gas was full. The rental was put under another name when I brought it in, I had to go to the desk and get it all reviewed. Was told I was going to have to pay $380 plus even though I had a printed quote for 291.00 in hand from when I got the car at Chattanooga. Spend 15 minutes and got it fixed. So, the price is silly for 3 days. It's like $95 per day and I'm paying for the gas? Never paid so much. Getting my name mixed up is confusing. I do not think I will use enterprise again.
10 Feb 2017
Pros: Quick, easy and friendly staff
10 Feb 2017
Enterprise canceled the reservation!
Cons: After making the reservation, Enterprise called and said they didn't actually have any cars available. Very sketchy.
So, I called back a few hours later and again, Enterprise gladly took my reservation (even though I'd already been told there were no cars available). I get a new higher price this time. Interesting...
Cons: The price was a little steep for just having the car under 24 hrs,
6 Oct 2016
Pros: Price, economy, no hassle.
6 Nov 2016
Pros: Ended up with a nice, comfortable vehicle with all the bells and whistles.
Cons: They had originally given me a with a warning light on. After I insisted that the sales person sign something releasing me and stating that she told me that the vehicle was okay to drive, she decided to give me an upgrade instead.
21 Nov 2016
Pros: The easiest rental companies we have dealt with.
24 Nov 2016
Great service. Not so clean car
Pros: Service and price was great.
Cons: Was a pretty bad odor coming from the trunk. Sprayed twice with frebreeze and still was bad. Someone should have caught a smell that bad before renting the car!!
29 Nov 2016
Pros: Overall, 99% was excellent. Thank you.
Cons: I hit a heavy rain on my way home to Memphis. The windshield wipers were horrible. I recommend either replacing them more frequently or applying RainX to the windshield. Ensuring the safety of your driver should be a priority.
4 Jan 2017
Pros: easy,fast,good price, excellent employers, amazing cars
thank you all
13 Feb 2017
Pros: The price and quality of the car was goodi.
Cons: I did not like that my non-smoking car was smoky.
27 Feb 2017
Cons: I needed a little more help when I returned my car
3 Apr 2017
Pros: Upgraded car.
Cons: Car was no smoking but reeked of cigarette smoke :(
Cons: I had scheduled a smaller vehicle so that gas mileage would be good. When I got to the rental office desk, I was told that they didn't have any of the smaller vehicles so I would be getting a larger vehicle. I was then asked where I was going and when I said Maryland and Pennsylvania I was told that those states might be (I'm not sure of the exact terminology) extended mileage states. Upon checking, I was told that I would have to pay $20 a day for my 7 day rental. When I pointed out that I read that I would have unlimited mileage I was told that there was "small print" that mentioned about the extended mileage states. (This is not "unlimited mileage" and I believe it to be deceptive advertising) I was finally offered a "truck" for $10 extra per day which I declined due to gas mileage issues. I asked for my cards back, called for my ride to return and waited 30 minutes in the night air to be picked up. I scheduled a rental with another company when I got home and left the next morning without a hitch. I did tell the worker at Thrifty that I felt they would lose a lot of business with this deceptive advertising and I stand by that. I know they lost my business that night.
5 Mar 2016
Pros: Good price, friendly staff, car had nice amenities
Cons: My car smelled like cigarette smoke, I had to wait at the airport for 10 minutes to be picked up, and I had to wait when I got to the hub to be waited on when I was first renting my car.
4 Apr 2016
Awesome Jeep for phenomenal price
Pros: This is the second time I've rented with them and both times I've gotten the free upgrade to brand new Jeeps! The Jeeps were immaculate and the service was very friendly.
13 Apr 2016
Doesn't accept ALL debit cards
Pros: The truck was well maintained and got a pretty decent deal.
Cons: They didn't specify that not all kinds of debit cards are accepted. Even when I attempted to pay my deposit and thought I had, the rep didn't tell me the card or the payment weren't accepted. Also if you are using someone else's credit card to pay, they have to be added as a driver even if they aren't driving or even going on your trip. That is ridiculous to have to pay the additional driver daily fee for someone not even driving!
18 Apr 2017
Pros: The return lady was very nice
Cons: Hidden fees. hundreds of documents signing away my life. Paid extra for 'extra mileage use', felt like they wanted money and nothing else.
18 Apr 2017
Pros: The ease of booking line and price. I had never used Kayak before but will use you in the future
25 Apr 2017
Inaccurate price Wuote
Cons: When I arrived to the rental place and told them I was driving out of state they told me the price would be triple what I was quoted and it would be best to rent a different car. I ended up not renting from a Thrifty.
Pros: Booked an economy sedan, but when we got there, the desk agent asked whether we'd like a convertible VW bug instead for the same price. It was a fun ride up through TN and VA to Washington, DC, in our tomato-soup red bug!
Cons: Perhaps because it had just come in, the car wasn't cleaned before we got it. The previous renter had obviously taken it to the beach, because there was sand on the floors, in the seat crevices, in the glove box, etc. Also, it would have been handy to have a copy of the car manual, as we had to figure out for ourselves which buttons worked the convertible roof and such. Finally, it was disappointing that the car had no USB ports, so we had no good way to listen to our devices or keep them charged during a 10-hour ride.