Pros: Everyone I encountered was friendly and helpful. The overall experience was EXCELLENT.
Cons: The only thing that I would say is NOT ACCEPTABLE, the original reservation was ordered to pickup at 6pm and drop-off at 6pm. The location was closed upon drop-off and I incurred fees. They were very nice and accommodated me by waving the insurance and only charging for half a day, HOWEVER, it was not my fault the location was closed to drop off the car. When ordering the car I should not been given the option to pick it up or drop it off the same time the location closes. I should not have paid for anything.
26 Sep 2016
Great customer service
Pros: All associates were so kind and accommodating and worked quickly to help everyone get their rentals as soon as possible.
Cons: Everything went well.
30 Oct 2016
Pros: From beginning to end great customer service
31 Oct 2016
Pros: The staff is very helpful and friendly.
16 Nov 2016
Pros: Great staff at state street location
30 Apr 2016
Pros: Customer service was excellent . Everyone there were extremely helpful . Best experience i've ever had in renting a car.
14 Aug 2016
Great overall experience!
Pros: The Enterprise associates were very friendly and even remembered to ask how an event I'd mentioned the day prior went. Very thoughtful and thorough service!
22 Sep 2016
Cons: Well I didn't get my rental because I sheduled one here to find out the rental was closed
16 Oct 2016
Pros: It was a good experience, no surprises, straight forward!
Cons: The parking brake wouldn't release. I may have accidentally pushed it, but then it only released after several attempts.
19 Dec 2016
Pros: Everyone that worked there was so nice! No wait time. Great car.
Pros: Not much. Rate was cheap, especially for a one way rental but I figure I was doing them a favor getting the car from city center to the airport.
Cons: Reserved a compact and got a Ford Mustang. Not small and yet not easy to get two suitcases into. And the car rides incredibly rough.
And I drove it 25 miles but had to put 3 gallons of gas into it to fill it before return. Either tank was not full when I picked it up or the car gets 8 mpg.
20 Apr 2016
Pros: the lady at tne budget office, she was great
17 Oct 2016
Pros: Staff was friendly and the pick-up/return process was easy and convenient.
Cons: The car was extremely dirty and sticky. The seats were stained and the interior clearly hadn't been cleaned in quite some time.
3 May 2016
Cons: There were no cars when I went to pick my car up and there was no timeline as to when cars would be made available-- despite having made a reservation in advance. The woman at the desk was unhelpful and I ended up waiting for two hours past my reservation time for a car.
1 Jun 2016
Waited 40 minutes for car
Pros: Drop off was painless
Cons: I waited 40 minutes for my car, despite the fact that I had an appointment. One person in line in front of me took 10 minutes - no problem. Then another half hour with no explanation. Repeated requests for the car had no effect. I'll never use Budget again.
8 Jun 2016
Pros: The car was very nice.
Cons: We arrived at 11:15 am to pick up my rental, which was booked for noon. Without saying anything, the representative printed out the contract for me to sign, which showed $392 as the price. The price I booked was $215 for a 24-hour rental. I asked why it was so much, and she said "You're early, so you went over the 24 hours." This is ridiculous, as I hadn't done anything yet. I said I would have happily waited until noon--just 45 minutes--to take the car had she notified me that it would cost an additional $150 for an extra hour of the rental. She actually didn't speak at all while she was processing the rental. We just stood there waiting for her to tell us what to do. Terrible customer service.
She did, finally, tell us that if we arrived the following day by 11:16 am then we would not be charged. We arrived at 10:30 to be safe, and were assured that we would not incur additional hourly charges.
2 Jul 2016
total rip off . unpleasant staff at pick up. un he
Cons: Went to pick up van i rented on line for one way trip bringing household items to new home in Florida. arranged on-line for a panel van reservation made no problem.
arrived to pick up van and only passanger vans avail, rude obnaxious stall told me they dont rent panel vans for one way and told to walk to another location in brooklyn or manhattan.they would NOT call other locations ,aid they didnt have a phone to call "outside" no one offered to use their phone. asked them to check "online" for me and they said they dont have internet access.
i asked for manager.no manager and no call as promised.
I wil NEVER NEVER NEVER EVER USE THEM AGAIN .
i AM TELLING EVERYONE TO AVOID THEM
11 Jul 2016
Cons: i did not rent any car there that day.
i reserved a compact car, but when i arrived, the maneger said they do NOT have cars except a Ford explore. and there were three families waiting cars there. they treated customers and messed our plan.
25 Jul 2016
Unfriendly desk staff
Pros: Car was clean, ran well
Cons: The staff at this location when I picked up the car was super uncommunicative and unfriendly. Didn't explain charges.
Also if you don't refill the car all the way, it's $10 per gallon for them to refill it, which is highway robbery
7 Aug 2016
Poor customer service
Pros: The car itself was great, very clean, comfortable, and new.
Cons: The service was appalling. I went to the Budget at 333 Adams St in Brooklyn, and there was one guy in training helping about 5 customers. He was distracted with the phones and fax, so it took ages to get the car. Then, knowing I was stuck in traffic and wouldn't be able to return the car on time, I tried calling to extend my rental and got automated messages throughout, no real person, no ability to ask the cost of extending a rental. When I finally got through to a receptionist she was unhelpful in providing me with alternatives, and I ended up getting charged for an entire additional day because I had to return the car an hour after the location closed due to traffic. Very disappointing experience overall.
HAD A RESERVATION; ARRIVED AND HERTZ HAD NO CARS (
Cons: We made a reservation. Went to pick up the car and they had no cars. At least 20 other people were there with reservations as well and yet found themselves in the same boat. It was a holiday weekend and not getting a car ruined ours. Plus we paid in advance for the Kayak insurance which was pointless because we never even got a car.
8 Nov 2015
Pros: My drop off took all of two minutes. Simple process, friendly service.
28 Sep 2016
Pay online with debit, get denied at the pickup lo
Cons: Online booking allowed me to use a debit card to pay for my car rental. When I went to pick up the car, I brought the card that I payed with and the employee said I couldn't rent without a credit card. I feel pretty strongly that the online booking process should account and correct for this. My trip was torpedoed because of this and I'm waiting for a refund that I hopefully get by the end of the month.
17 Oct 2016
Pros: Car was great, service was great. This location is very tiny, but they are efficient.
Cons: The only disappointing factor was just the cost -- it's always absurdly expensive to rent a car in NYC, and this was no exception.
24 Jan 2017
Needs work, especially given local competitors
Pros: Car was nice, ran well and was as expected.
Cons: Didn't receive car until 45 minutes after reservation. Pick up process was messy. After returning, I noticed a charge on my credit card for over $300 beyond what was expected. This was cleared up after a phone call, but this was much more painful than it had to be. With competitors like Zipcar and Enterprise Car Share, this location would do well to tighten things up.
25 Jan 2017
Cons: Booked for one location online (Union Street in Brooklyn) - when I went to that location, they said they didn't have any cars and were completely, utterly unhelpful. Said I could try a different location (Atlantic Ave), but made ME call and coordinate rather than taking care of it for me. The Atlantic Ave location was excellent - they honored the original price I'd booked even though it was supposed to be more expensive, and allowed me to drop off at the Union St location, who had hours more convenient for me, at no extra cost. Further, the eventual price was $20 less than what I'd originally agreed to when renting!
The Union Street location was terrible.
15 Feb 2017
Two thumbs up for Hertz and Kayak
Pros: The price was great, the Brookyln Hertz staff were excellent, as were the LGA staff.
I was provided a much nicer car than I was promised!!!
Cons: I am being picky, but that is what reviews are for. The exterior of the car was very dirty, but the dirt was more than compensated for by the price, the quality of the car and the Hertz service staff.
The car only had 1/4 tank of fuel, which was a minor inconvenience, but also meant I could return it near 1/4 with no questions asked.
14 Nov 2016
Cons: really bad service. i was put on hold for over 15 min. calling.
16 Nov 2016
waste of time and money; not safe
Pros: The car I rented from Hertz Brooklyn ended up breaking down in the middle of nowhere, so I called Emergency Roadside Assistance and they told me to take a cab to another location to get a new rental. They told me I will be fully reimbursed for cab fare. The positive is that I received a speedy apology from Hertz Brooklyn and they said they would zero out my rental and fees for the problems I faced, but I am still owed money for my cab fare so I need to complain to Customer Service.
Cons: I do not recommend using Hertz Brooklyn. I was put in a potentially dangerous situation and my time and my money was wasted.
Hertz Brooklyn clearly doesn't maintain their cars on a regular basis. The Chevy Spark I rented was dirty on the outside and it smelled like cigarettes and had garbage left on the inside. I took a day trip upstate and on the way back the car overheated. Looking under the hood, the coolant was leaking. If these cars were maintained on a regular basis, the car wouldn't be so dirty and there wouldn't be a coolant leak.
I had to call Emergency Roadside Assistance. They coordinated a tow truck and told me to take cab to another location to pickup a new car; they informed me that the cab fare would be reimbursed in full when I return it to Hertz Brooklyn. I found out the cab fare would be over $100, so I called Emergency Roadside Assistance again and told them the cab would be over $100. Even after hearing that price, they confirmed and assured me that the cab fare would be reimbursed in full.
The new car from Hertz Stewart International Airport was great. Returning the car to Hertz Brooklyn was a mess. The employee, Erica, informed me that she could only reimburse up to $15 in cab fare. Also, she charged me $37.30 for calling the Emergency Roadside Assistance number. When trying to argue with her, she told me that if I have any issues, I need to call Customer Service. She almost didn’t give me a receipt, but I asked for one and it seemed like an inconvenience to her to print it.
Later that day, Kenny from Hertz Brooklyn called me. He apologized and told me he'd zero out my rental and fees, but informed me that he could not reimburse me for the cab fare because it cost more than the rental, but he might be able to get me credit for Hertz car rentals that would be equivalent to the cab fare I paid and he’d let me know within 48 hours.
I don't want Hertz credit for my cab fare reimbursement. I don't want credit from an establishment that clearly does not maintain their cars—I do not feel safe using Hertz Brooklyn rental cars. I still need to call Customer Service to fight for my cab fare.
6 Jan 2016
Pros: Pleasant employees. Convenient pickup location.
Cons: This was a personal rental with a personal credit card, but it was added to my separate business account, which must have been a result of matching on drivers license alone. I sent an email about this but am still waiting to hear back.
The car needed an alignment and new brake pads.
Pros: Very pleasant people working, even though some lady was screaming at them. Easy and fast service!
20 Oct 2015
Cons: I reserved a Lincoln MKZ and ended up with a Lincoln MKT which is smaller than what I needed. Customers should get what they pay for, not what you guys have available. It's very frustrating because I rented that car for a specific reason and had to alter my plans to accommodate what you gave me instead of what I reserved.
16 Nov 2015
Very friendly staff
Pros: Awesome guys. Easy process in dropoff.
30 May 2016
Pros: Super helpful staff, easy drop off!
Cons: All great!
13 Aug 2016
Pros: Personel were nice.
Cons: It took us about 30 minutes to find a gas station near the Avis office. It wash rush hour with traffic, one way roads and 'no u turn' signs. I wish at least there was some information about the closest working gas station for people who are new in ny.
21 Aug 2016
Very satisfied overall - perhaps more of a heads-u
Cons: Not a huge issue, but there was a long line-up for pick-up on a Saturday morning (9:00 am) pick-up. Perhaps some sort of early warning via email might enable customers to plan better. Otherwise, excellent car experience, no price surprises.
5 Sep 2016
Cons: Reps were rude.
7 Sep 2016
Pros: quick servise
12 Sep 2016
Cons: Pick up took time but to be expected I guess in a busy brooklyn location. There was only one agent, a second employee would have helped. Otherwise a good experience.
Pros: The person that helped me with my checking (I think her name was Jessica) really went the extra mile the car that I received as my first option had a funky smell to it, she wasted to time in getting me in to another vehicle. One that actually really helped me out on my move back to FL, I've told all my friends about my experience with National and def will keep them as my first choice for my car rental needs!
17 Dec 2016
Pros: The staff at the Brooklyn office could not have been more helpful. They went out of their way to ensure that we got the right vehicle to move our party of 5 and 10 suitcases back to Virginia.
What a team. Destiny was a star!
29 Dec 2016
Pros: I was really impressed with the people working at the pick up center. Not only did they accommodate me seamlessly, they went above and beyond in assisting me and the other customers there during stressful pre-holiday pickups. The team was EXTREMELY professional and went above and beyond. Not what I was expecting in downtown brooklyn!