At Enterprise, a confirmation number can mean..abs
Pros: I reserved a car a month in advance, I called to confirm and find out how to arrange for a pick up to get the car the day before I needed it. The next day I called an hour prior to needing the car as suggested. I was told that they did not have any cars and that it is not their fault that people don't return the cars and that I should try another of their locations. So I called another location and got a similiar story and the added note that all of their cars were sent to Sarasota airport. Then I called the customer service number and asked to speak to a mgr. He seemed more customer oriented so I held on while he made some calls to correct the problem. He told me that there were cars at the Sarasota airport but that they could not pick me up - could I have someone take me there- I could get my car there at the agreed upon rate that I was originally quoted. I had some one drive me, during a harried traffic hour I might add and they dropped me off and left. After waiting a few minutes on line it was my turn. Yes, they could give me a car but at over 3 times more than the agreed upon rate ! I even had a new confirmation number for this rental but they refused to honor it. Airport rates are always higher they said. I was so upset, I could no longer afford to get a car and had no transportation back hpme to boot. They could not have cared less ! I travel several times a year to this area but usually rent a car at Tampa airport from Alamo or Avis. This was also my first time using Kayak
Pros: Joe Ulisano, Avis agency operator was great to deal with. Avis had a location in the above airport. Rates were in $700+ range for a week. I went on Kayak & this location and $227 rate popped up. This is a $20 taxi ride takes 15 minutes to get to. it is a true hidden gem and a no brainier $$ wise. We had s new Chevrolet Equinox. We will always use Kayak and seek out Joe later this winter when we return to the area.