Cons: Lady at Budget in Bend promptly told me that the gps in the car would be disabled. Because of that I opted to rent one. The gps in the car worked just fine so I payed for something that I didn't need
19 Oct 2015
Pros: price, people at pickup site were friendly and helpful
Cons: Drop off there was a lack of direction to area that private vehicles could wait for those dropping off rental cars.
15 Jan 2016
Cons: Over charged my card by $26.00 for a one day rental
23 Sep 2016
Pros: Nice car. Easy to pick up.
Cons: Car smelled like smoke
13 Jan 2017
Cons: See my prior written statement. My final bill was double than what I was quoted and no explanation as to why. I didn't get a printed receipt just a transaction on my credit card. I travel frequently and rent cars frequently and now I will be hesitant on booking with Budget knowing that the cost is almost double than what you are quoted.
Pros: Great agent in bend Oregon office, Trevor. Helped out in tough situation
3 Apr 2017
Terrific Hertz Sales Person
Pros: I accidentally pre-registered for the vehicle to be in a different location. My sales person was solution-oriented from the start, very positive and friendly. She got me taken care of in the best way possible, as soon as possible. This was my first time renting from Hertz and I was very impressed.
4 Apr 2017
I'll never rent or even reserve a rental with Hertz
Pros: They have the lowest price
Cons: There was no warning that I was required to have a major credit card i order to rent a vehicle with Hertz. The girl at the counter could have cared less to the fact that I had a reservation for 2 weeks in order to be in my close friend's wedding. She offered no help or other options, and simply wanted to keep saying, "It's our policy" yet when I asked to see the policy, she refused and said she would call the police on me!
WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE! I'LL NEVER USE HERTZ OR KAYAK AGAIN!
Pros: Enterprise made the pickup and drop off so quick and easy. Then they called me the next day to ensure the car was performing satisfactorily. I'll rent from them again
28 Nov 2016
Pros: Easy pick-up and drop-off, free upgrade to an awesome four wheel drive pick-up truck, which is great for the area if you want to get into the back-country. Also had snow one night and felt very comfortable in this vehicle. Much more reasonable than the airport rentals.