Pros: The staff was very easy going and polite to work with
Cons: Location - not at the main station but outside across the road and inside a Budget store with no signage for Dollar
10 Oct 2016
Pros: Good car
Cons: Long wait time to pick up car, no spots for drop off in garage upon return
29 Oct 2016
Great car at a great price. Confusing pickup.
Pros: The car was amazing. Lovely Audi A3 hatchback and the price was fantastic. The employees were courteous and helpful. Overall excellent.
Cons: I was looking for dollar rental company for awhile. Hint- no dollar rental in the airport. Their cars are handled by hertz! No idea how I was supposed to know that, but the information desk directed me to hertz and everything was great after that.
5 Nov 2016
Pros: The car was ok; had gps, which helped; far more economical than taking a train or bus from barcelona to madrid.
Generally, the Hertz/Thrifty/Dollar staff were competent.
Cons: Pick up at the Barcelona Sants station area was marred by the fact that no one seemed to know where the Dollar pick up location was.
The official tourist info site at the station told me to walk in the opposite direction from the Hertz/Thrifty site; then the Avis people I encountered also gave me incorrect information.
It's really important for Kayak and Dollar/Hertz to inform the customer that Dollar operates under the Hertz/Thrifty umbrella. If I had this information, I would have not wasted an hour walking around the Barcleona station area.
Also, the folks that actually transferred the car to me did not speak any English which made it difficult to ask for immediate directions as I left the garage.
Regardless, I'll probably rent again from Dollar because of their flexible one-way rental policy.
4 Oct 2016
Pros: A dangerous city and I would not rent another vehicle there.
Cons: Pickup location was hard to find, with a small sign at the back of the Hertz office. The vehicle itself was fine.
The rear tire was slashed by thieves while we were driving in a main tourist area of Barcelona. While we were stopped with the flat we were surrounded by the thieves. We called the rental agency, who sent someone to fix the flat, but they didn't notify police. Fortunately the thieves left within 10 or 15 minutes, and there was no violence. On return of the vehicle to the agency, I was charged for the tire, plus a C$100 service charge. I resented paying for the tire, but understand it was part of the insurance waiver; I think the service charge was unfair, given our complete lack of fault in this situation. I also think the agency should have called/notified police, given it was their property at risk, and we were their clients at the time.
21 Oct 2016
Location does not exist
Pros: We rented a car and planned to pick it up at the location shown on the map only to find the site doesn't exist. Very very inconvenienced! I will always be cautious when renting from kayak and dollar rentals from now on, if at all.
21 Oct 2016
Pros: Onde I got to the counter, attendand and process were quick and easy. Good value.
Cons: Poor information on location for pickoff. It should be included in the voucher. Poor info on refueling otpions on dropoff.
Pros: I specifically hired a 4x4 as I was heading to the mountains to ski. I received a jeep Suv that appears to be a 4x4, but was in fact only 2wd. It was also on cheap aftermarket tyres. The vehicle was utterly incapable and could not even make it up an icy road to the accommodation, and later got stuck in a hotel car park. The pick up was delayed by an hour while i waited around too.
I am awaiting a compete refund for this booking.
Cons: Being given a 2wd when I specifically ordered a 4x4
26 Jan 2016
long wait/nice car
Pros: I liked the car. The drop off was fast
Cons: Although there was only one person ahead of me, the wait took too long. If you reserve a car ahead of time, it should not take so long.
8 Nov 2016
Easy customer care
Pros: Issue free and fast pickup and return. Friendly staff.
Cons: Cannot think of any negatives.
8 Oct 2016
Pros: Was a little fast
Cons: Trying to sell this company everything. They don't go with you to check the car. They tell you the car don't have scratch and when you go to check the car have some scratches also they tell you where the car is park and you don't see the car is park in different place. They charge you for everything
21 Oct 2016
I have had better experiences
Pros: Friendliness of staff.
Cons: There are two terminals at BCN and I had reserved at #1, but picked up at #2. They told me they didn't have any small cars like I wanted. I could have gone back to terminal #1 and gotten the original car, buty ended up with a much larger and more expensive car. They should coordinate between the two terminals. They didn't inspect the exterior of the car when I picked up, but did when i returned it. This could have been a problem though it wasn't.
2 Nov 2016
Pros: The car we ended up getting was fine.
Cons: We paid for a mustang convertible or similar but when we got there they considered a fiat 500 comparable. Then there only
Other option was a VW bug convertible, in our minds going on a costal vacation and paying for an upgrade neither of those cars compared. Very unfortunate and put a damper on our trip
Cons: With the insurance it costed more than the double and they blocked almost the triple from the credit card (they are supposed to return part of them), the employee forgot a number of things like explaining costs or giving the parking ticket and I had to get back to the station to get them, the instructions for drop off were inaccurate especially for finding the gas station (I had to roam by night in the streets of Barcelona).
11 Oct 2016
AFTER A MIX-UP EVERYTHING WENT FINE
Pros: Customer service was excellent
Cons: Our original rental was unacceptable however they made it right without argument.