Pros: the counter guys were fast and very nice. good price, easy service and a clean car with a great air conditioner.
Cons: the lady behind me in line. such a pushy, impatient white trash lady. didn't know a line works in such an establishment. I'm white, so I know what white trash looks like.
22 Aug 2016
Pros: The gentleman at the counter for pick up was awesome!
Cons: Check in was a little impersonal.
7 Oct 2016
Pros: The customer was good. Christopher was nice, courteous and explained things clearly.
Cons: The pick-up location, we had to walk for 10 minutes through a few plies of stairs until we reached the rooftop of the parking complex to get our car.
Typically, the car will be driven up in front of the office for us.
Pros: When I wanted to extend the rental by a day, hertz was not helpful at all. They claimed that since it was an online reservation I couldn't extend it. That I would have to come by drop off the car and then pick up another one.
In addition I ended up paying more than my rental price on kayak. The guy at check in was not helpful in explaining these charges. The guy at checkout was very helpful though!
Pros: price and ease of getting the key was very quick. We did not have to wait but a few minutes before we were on our way. Probably the quickest I have ever rented a car. pick up was in Anaheim and drop off was LAX.
Cons: Car stunk like B.O. for 2 days. We had to have the windows down to air it out and prevent us from vomiting. The return service was less than informative. I was told to park in a walkway, then told by someone else that I should not have parked there. There was no formal communication that the return was checked in or if I was getting a receipt. It's not that the questions were not asked but it was either mentioned walking away from me or just plain belligerence.