Cons: It wanst in the airport. Wrong information in your website. Write to Kayak and nobody assume responsibility for the mistake.
28 Aug 2016
waited 1hr for pick up
Pros: the car and the staff were helpful and excellent
Cons: when I arrived in BQN Aguadilla Airport, no car arrived, I then called the 800 # for Kayak and hard a hard time reaching someone, finally got the local #, only to reach a voice mail, eventually 1 hr later someone came to pick me up.
6 Sep 2016
No maintenance is done on the vehicles
Cons: Arrived and only one person was working which made things move VERY SLOWLY, finally got the vehicle and after driving a block had to go back because the alignment of the vehicle was terrible, got a different vehicle and once we arrived to our destination noticed the bumper was not well attached and was falling off, in addition the left head light was burnt so for the remainder of the trip we were stuck driving only with one working headlight and worrying about the bumper falling off. Overall I do not recommend this rental company AT All, never had such a bad experience renting a vehicle than this one.
14 Sep 2016
Aguadilla pick up
Pros: Good value
Cons: Had to wait 30 min and call to be picked up. all other companies had shuttles waiting.
19 Sep 2016
Pros: Service in general was good.
Cons: Pick was delayed by 15 minutes, all other buses were around when I got out of the airport.
Cons: They force me to paid extra in which I end it up paying.
5 Oct 2016
Smooth and quick!
Pros: Very efficient and they were waiting for us right outside the airport at 2am. We were off and driving in no time!! Highly recommend.
Cons: We didn't expect and extra $63 in fees which were not mentioned when we booked the car but overall we still felt it was a good deal.
13 Oct 2016
I was swindled
Pros: The ease of being taken to the airport by shuttle. The process was quick and easy.
Cons: The quote I was given by Kayak was not what I was charged. When I got to the counter I was charged an extra 11% tax on top of the taxes and fees already quoted. When I asked about it woman told me I was charged tax because we were in Puerto Rico. I have been to PR many times and NEVER had to pay more than I was quoted. She then told me I would be charged a flat rate of $4.95 a day for use of the pass that allows you to ride the "Autopista". Fine. But, again, when I turned that car in I was charged tax on that as well. And again, I've never been charged tax for use of the Autopista pass. I don't know what kind of scam they have going on over there, but I will NEVER use them again.
19 Oct 2016
Cons: Dennise, the cashier in charge of the transaction was rude and didn't give me enough information regarding the insurance. She charged me insurance for 2 days that I didn't need because I have my own, then she "reimbursed" is going to take two days for this so I'll have to look at my bank statement. She was unpleasant and had an attitude.