Overview

Holiday Inn Express Charleston-Civic Center
Best Service Friendliness

100 Civic Center Drive, Charleston, WV 25301, United States
+1 304 345 0600

฿ 3,772+

Overall guest ratings

8.3/10 Excellent
Based on 524 reviews

Review highlights

  • 9.4
  • 9.4
  • 9.2
  • 6.6

Good to know

  • Professional service
  • Friendly service
  • Wonderful sightseeing
  • Great reception

Nearby

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    About

    Welcome to the Holiday Inn Express Civic Center, Charleston's Premier Hotel for both Business and Pleasure Perfectly situated in the heart of the downtown Charleston business district, we are directly adjacent to the Charleston Civic Center, Town Center and just one mile from the West Virginia State Capitol Complex. We are also easily accessible from I-77, I-64 and I-79. Enjoy a complimentary Hot Breakfast buffet served daily featuring our Quickstart Pancake Station along with our world famous Cinnamon Rolls. Our Express Market, open 24/7, offers a wide selection of both hot and cold food and beverage items. Enjoy a workout in our state-of-the-art fitness center before or after a busy day. Keeping up with current events, family and your business needs have never been easier with our free high-speed Internet service, complimentary 24-hour business center and our guest interactive information board. Our professional meeting planners coupled with our tastefully appointed and flexible meeting space can provide all of the necessary elements to assure the success of you next meeting or social event. Charleston's finest and family friendly restaurants are within a short walk of us, and our complimentary shuttle service is available 24-hours per day for transportation to and from Charleston's Yeager Airport. For the perfect blend of contemporary elegance, comfort and convenience, please allow us to show you what true West Virginia hospitality is all about!

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    InterContinental

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Air-conditioned
    • Safe
    • Free parking
    • Laundry facilities
    • 24 Hour Front Desk
    • Free airport shuttle
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 524 reviews
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.8 "98% said the reception staff was great."
      9.3 "93% thought the service was very professional."
      10.0 "100% were happy with the shuttle service."
    • 9.4 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      9.5 "Great parking, according to 95%."
      10.0 "Easily accessible by car, said 100%."
      9.0 "90% enjoyed the restaurants & bars nearby."
      10.0 "100% thought parking was inexpensive."
      10.0 "City centre within easy reach, said 100%."
    • 9.2 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
    • 8.4 "Breakfast is good."
      10.0 "100% were happy with the price of the breakfast."
    • 7.0 "Good cleanliness."
      8.8 "88% thought it was clean."
    • 6.6 "Rooms are ok."
      6.6 "Only 66% said rooms were clean enough."
      6.0 "For only 60%, the bathroom was ok."
      5.2 "Cleanliness of the bathroom was average, said 52%."
    • 5.6 "Internet is average."
      6.4 "64% thought the wifi quality was ok."
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    Overall rating

    8.5 Excellent
    Based on 241 reviews
    • 9.6 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.4 "Terrific location."
      9.6 "Great parking, according to 96%."
      10.0 "Easily accessible by car, said 100%."
    • 9.0 "Excellent value."
    • 8.3 "Breakfast is good."
    • 6.6 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
      5.5 "Cleanliness of the bathroom was average, said 55%."
    • 6.3 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
      6.0 "For only 60%, the bathroom was ok."
      5.5 "Cleanliness of the bathroom was average, said 55%."

    Overall rating

    8.4 Excellent
    Based on 131 reviews
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.8 "98% said the reception staff was great."
    • 9.4 "Terrific location."
    • 8.4 "Breakfast is good."
    • 6.6 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.9 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      6.3 "Beds were acceptable for 63%."

    Overall rating

    8.5 Excellent
    Based on 52 reviews
    • 9.5 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 9.3 "Excellent value."
    • 8.3 "Breakfast is good."
    • 6.6 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
    • 6.6 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."

    Overall rating

    8.2 Excellent
    Based on 99 reviews
    • 9.3 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.8 "98% said the reception staff was great."
    • 9.0 "Terrific location."
    • 8.1 "Breakfast is good."
    • 6.8 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
    • 6.0 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
      6.4 "Beds were acceptable for 64%."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Professional service"
    "Friendly service"
    "Wonderful sightseeing"
    "Great reception"
    data provided by TrustYou

    Recent reviews

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