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The surrounding facilities. The charging for additional guests Inc 1hr massage appointments. Will not stay again.
The Location of the hotel is perfect. During night nearly to 11 clock night till 1 clock midnight the hotel starts playing music with a singer ! it was really annoying, this hotel not recommended for families or old age people.
location, service the swimming pool was out of order
Checking out early. Hotel under major renovations and construction. Web site claims pool open in September, but on arrival discover will not be until new year. Constant noise from construction made stay totally unenjoyable. Checked out 5 days early, without refund, just to get some peace during holiday.
The staff were fery friendly and helpful. They did their best to help with an issue. I did not like the shower area as water was all gathering on the other side of the drain and wouldn't go to the sewage, which made it difficult for us to leave and enter the area. Another issue is the presence of mosquitoes all over the place. The room was rather gloomy I didn't like the design,
Nice hotel. Good location next to shopping mall and easy walking distance to the bars and beach.
Everything was nice.
Location, rooms', pool The room planning for washing with towels in the other room.That part should be redesign including light and mirror
nice hotel close to a nicemall. perfect for sight seing tourist
Excellent breakfast spread. Value for money. Good location if you want to be near the bar and pub street of Phuket - a little walk from the beach but not too long. better for couples - all ages, or single than family. as a lot of Nightlife right near the hotel can make it noisy and not for kids. The wing we stayed in was listed as beachside. You cannot see the beach at all. and so thats a mis nomer. Its attached to a mall and right next to bangla street which is the epi center for Phuket Pubs and Discos.
Its location away from the busy life style of Patong Beach and still in close proximity of everything. Pool service staff needs to understand the english language better especially Millennium being a high rated hotel. On a daily basis incorrect orders were being served and repeatedly we had to clarify simple orders of food and/or drinks. In the room better lights for shaving would be nice but the room looks great though.
The hotel is clean, rooms are comfortable and well designed. For people who like shopping it's located prctically inside the biggest mall in Patong (though for people who travel for shopping, Patong shouldn't really be the destination to go!!) The rate is unjustifyably high. The hotel was good but not impressive. I expected more for this rate. This is a family-business hotel, I travelled with friends and I would enjoy it more in a smaller hotel with half the price specially that I'm not a shopping addict. The hotel is not even located near the beach.
The room was clean and spacious and the facility seems higher in quality than the price would indicated The staff seems untrustworthy. You have to put down a 2000 Baht (or 100 dollar) cash deposit when you check in. When I was checking out, the staff claimed that I had not put down a cash deposit and that I had used a credit card. When I showed them my receipt for the deposit, they magically "found" the record of my deposit and gave me my money back. There's also a tour/travel coordinator who has a desk next to reception. When I asked to book a taxi to the airport, I was told that the rate was 1,000 baht (the going rate everywhere else is about 800 baht), and when I started laughing, the guy said that he would give me a special rate of 800 baht. The level of deception and trying to take advantage of guests seems to know no bounds at this hotel.
We were in Phuket for 3 days - spent 2 at one hotel and 1 at Sleep With Me. We ended up leaving the first hotel because this hotel is right by Bangla Road and all the other cool places and we were so happy with our decision! The decor is cool, the rooftop pool has a nice bar/ restaurant next to it so that was nice.. and the staff was SUPER nice! However, the hotel is starting to look a bit old - it was raining and there was a huge puddle/ leak by the elevators and we saw two cockroaches.
location cleanse price rooms breakfast great pool good and simple hotel small room not fancy
Room was pretty clean. Showers were ok. This place is a rip off! They're Still in the middle of construction. There is no facilities. it doesn't say on the website that there is no facilities yet. The pool is not ready. There is no bar. Half of the hotel is still not built. All you get is a room. That's it! And Please be careful with your money! They charged me 216 us$ for a overseas phone call that lasted 25 minutes. When I asked the staff why it's so expensive they were really rude. So even if you get a good price for the room they'll find another way to rip you off. If you lose a umbrella they'll fine you top dollars!
hotel is only 1 year old They are sill in the middle of construction, and it doesn't say on the web site there is no half of facilities but they still charge for all.The pool is not ready, fittnis is is no ready, restaurant and bar is not ready another part of hotel is no ready. All you get is room for what you pay full rate for 4 star hotel and you are getting facilities for 3 star hotel. Only what is good about this hotel is because is only 1 year old and location what is no so important when you are on holiday and you are no harry nowhere. Don't west your money and if you got time you can check few web site and find much better hotel where they are not rip off gests My room was paid in full from hotel.com and kayak to hotel but on my arrival in hotel they ask for my credit cart and told me they are doing for security reason. I am back home already 2 days and on my credit card is still writing pending $105,50 but for what? Sorry this is no way to pick customer.I am trevelling a lot with my husband and my family as well but for sure I am no coming to this hotel again. By the way Phuket is our favourite destination and we are going two times every year.
Perfect hotel, Perfect Location, Perfect service. When i return to phuket i will book only in holiday inn.
the swimming pool and breakfast the price they were offering for deluxe seaview was way too high
excellent location, and all facilities avialable absloutely amazing
swimming pool, excellent service, perfect spa, location , speciuos room the studio at busakorn wing , easy access to the swimming pool as we was in the ground floor, free wifi nothing
the location nothing special for honeymooners
friendly and customer minded staff, good location next to the busy seaside road at Patong beach, the idea of an empty refrigerator you could put your own stuff in is fantastic. Other hotels almost force you to buy their overpricey minibar stuff! the pool too small for such a big hotel, laundry and room service to expensiv (though the same price range of the other major hotels), our balconey was toward a noisy side street.
My first imprression was when i arrived at the hotel by A warm welcome By Reception Staff..i really enjoyed my stay In Holiday Inn looking forward for next trip.... Nothing everything was perfect
Friendly staff and a great breakfast buffet. We appreciated that we were able to get two adjoining rooms so our family could be together.
Lovely helpful staff. Great central location. Was disappointed about the pool situation - it's not clear when you book that the pool & sun lounges shown in the pictures is only available to guests of the Busakorn Wing.
I like everthing in the hotel Nothing ,,everything was perfect for the deluxe room
Very friendly staff. Nice swimming pool in the Busakorn wing. The Spa services are way too expensive.
The Hotel is really good. it has a very nice beach. it has many Resturants. i like the kids zone which have many activities for the kids. The locations is far from the shoppoing area. you need to get taxi everytime which is expensive.
This is a great hotel with the beach just in the hotel without need to cross roads or share it with thousand of tourists. Quite and well placed to have dinner in the local town
Excellent location on a wonderful beach, nicely distant, but not far from the hustle and bustle of Kata Road. Excellent service. Our first room seemed to have broken air conditioning. They quickly moved us to a second room upon request. A very large resort, so you loose the inimate, secluded feeling of some other resorts.
It was peaceful, relaxing and you were made very welcome
The location is great, its close enough to town but just far away enough to have a relaxed beach holiday. The staff are friendly and very accommodating and the hotel is busting with great facilities.
the hotel is very nice for relaxing near the beach, the staff and food are gr8. the pool designed fantastic. the rooms quite small for families. and the net price needs to be concidered. the location quite far from the shopping area.
The hotel is very nice, we were upgraded for free from Junior to Grand suite. It's on the beach and staff very friendly. The hotel has all facilities.It has a diving center! The hotel is located in Kata Beach which is far from nightlife (Patong). Almost 80% of guest were 50years old and above. not really for young. Massage are cheap but not very professional.
quality, good service, clean.. foods can be better, need more shuttles and they should be cheaper
Very relaxing settings, great pools and access to the beach A little remote from Kata town or any town but great for a week end escaping city life and relaxing on the beach or at the pools
the beach is very nice, but the hotel realy needs some update rooms smell ugly, everything is old and very used, breakfastlounge is like one at the airport and not very huge. after the second night we changed the hotel
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
The air condition noise is kind loud.
The scenery from the rooms, the space rooms offered and the price I paid for the rooms. Facilities such as mini golf, table tennis, fitness centre, squash and tennis courts. The hotel should introduce Muslim shower in toilets just like leading hotels in Bangkok do. In restaurants and breakfast they should introduce Halal food, and if any chicken or lamb is already Halal, then it should be advertised as such. They should also introduce a couple of more table tennis tables as table tennis is by far the most popular game and there are long queues of guests for the lone table. Games room should also be open for 24 hrs.
verry nice hotel, excellent for honey lovers, a little far from malls, security measures reduce the comfort even thyough they are trying to make it as easy as possible.
Excellent position, amenities first class staff friendly and the cleanliness was above average, all in all a great destination
The good bay, convenient site. A high level of service. The restaurant looks level below hotel, is disproportionately expensive.
The hotel staff are friendly. Overall, the service and facilities are excellent. The rooms are clean and spacious. Unfortunately, the hotel did not confirm our reservation properly even though we booked 6 months in advance and had no record of our booking. Activehotels were much more helpful in solving the problem than the hotel who did not want to know about it until they were contacted by activehotels directly. Make sure if you book this hotel through booking.com or priceline that you double-check they have confirmed it by phoning.
The breakfast and pools are fantastic. Really enjoyed the green landscape around the resort. Some of the furnishing appears to be worn out.
There was nothing what I liked about the hotel. I would never stay here again and I wouldn't recommend it to anyone. So far it was the worst hotel -in the same category-where I ever stayed in Phuket. (I' have been visiting the island for over 10 years regularly). It is a very very touristic hotel without any charme and that oriental touch what you find in nearly every hotel in Thailand. Rooms look very commercial, providing cold atmosphere.I Find the landscape design of the hotel very weird. You can't enter buy car/taxis but they let big tour buses in, which park in the morning in front of your balcony waiting for the tourists with running engine and making irritating noise at 8 am on Saturday morning. Unacceptable!! Staff is far not up to International standard. They have a very much country girl/boy appearance .They need a bit of grooming and training.
My husband and I celebrated my birthday in Phuket, and the hotel staffs came up with a surprise cake on my birthday. It was the most unforgettable and sweetest memory that we've ever had in the hotel!
the hotel is very beautiful, very clean, the room are quite big and there's a wunderful view, i really dont no what i didnt like
The view from our balcony was superb. Kata beach view. The hotel was over priced for what you get. The hotel was suitably run down and tired due to a large number of rooms and its age. The staff were arrogant and rude which we found to be uncharacteristic of greater Thailand
We were given a very lovely room with a great view. All of the surfaces in the hotel were extremely slippery when wet. No proper emergency care or even a wheelchair available. Several people, including me, fell during the rain and no proper response plan was activated.
near to Kata Beach, 3 min walk. Good swimming pool. Arrogance staff. Never book the spa room with no window, smelly and dark, very depressing. the bar of the hotel sings songs until 11 pm, very noisy.
good view to kata beach, cleanness of room, friendly behaviour of staffs
the pool and sea view from our balcony was excellent. It was a quiet resort,the stairs were not a problem as it gave us extra exercise. The resort was only a few minutes from beach and about 5 mins from shops restaurants and bars.
Primarily The excellent location being close to Beach & the Kata Beach shopping & restauarant areas. While majority of staff, especially in the Restaurant Areas & Room Servicing were very helpful & gave an approriate good level of service, there was some inconsistencey in the way some staff in other areas performed their duties & communicated with guests.
location & services his area is very quite after 10pm.
Good position at Kata Beach and our room had a beautiful view - also great breakfast provided each morning It would have been nice to be informed that the minimum amount of stairs you need to climb (starting from the carpark) is 60 - our room required approx 75 stairs plus the use of a lift. There are other rooms at this hotel that require the use of additional stairs!!!!!!! Not for the faint hearted!!!!!!
the chikingout is not fliksabul
privacy cost of food & drink
Staff very friendly, huge room and bath, very clean good value
Convenience Reception desk staff service
3 big swimming pools all around the resort, so each one is not very busy...
The room are nice. The main swimming pool is very nice ! You can't come with guest...
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
i had seaview room - big and luxurious. really enjoyed it. stuff is very friendly and are trying very much. pool was nice and big. hotel is new. construction still in progress. stuff dont always know what to do. management is still not settled. slow service during breakfast. when more people arrived to hotel, hotel seemed not to be capable of handling of such number of people. cant imagine what will happen when the hotel is full....
The infinity pool, twin water slides and lazy river were fun. The resort overall is beautiful and the rooms are top class. Since the hotel is new some construction work was still in progress and it seems the staff is still settling in.
The fantastic service by all the staff there. They were all so helpful & tried hard to be the best of service. The rooms are gorgeous & the pools are awesome. I can't wait to go back, we had the best honeymoon here & already have reccomended to people to go there. highly Recommended to stay here. Only downfall is a little bit of work being done on resort but it was nothing that bothered us whilst we were there.
Swimming pool, kids play area, beach access Location too bad - you will have to pay taxi ride to go to any place, morning buffet had limited options - no rotation in the food items - we stayed 7 days and had the same thing all 7 days, restaurants were average, rooms were average, staff not very courteous and had pretty average customer service skills, room cleaning had to asked for,
Hotel staff was very helpful, caring and ready to enhance the stay experience.Location is great near by the center of interests and the beach. Swimming pool area and garden is very well maintained. Excellent value for money. Quality of service and food at the thai restaurant of the hotel are excellent. Bedding is slightly of poor quality and matresses would require a refresh.
near the center of Patong. Good in room Service Maybe the hotel is good in the past but not sweet for young people. I mentioned in the reservation that I have a friend will have her birthday there. But there is no special preparation for her. I also mentioned we need 2 king size beds. but only one available...I have to give up...& dark in the restroom.
very good breakfast, fishes in pool, view from 15 floor to sea and mountains no wi-fi free in room
the hotel staff were lovely so friendly yes the mould in shower and having to pay extra for what i already booked.
the Staff were very friendly and the hotel could arrange for whatever we asked for (they don't beleive in impossible) the qualification of the tourist help desk staff
Casual feel Too quiet
Great hotel, service and location as always. Happy to come back again to the hotel! None
Hotel location is excellent as it's walking distance to busy patong beach and shopping area. The food served around patong are excellent. This was my 2nd stayed. The hotel staffs attitude toward westerner and asian seems to be different. Quoted an eg, we were made to wait when some european checked-in althought we were at counter much earlier. I find that offensive and rude.
location .comfortable ,lovely staff, food....every thing nothing
Friendly staff, well location
The design of the room, the big size of the reception, the ease of use is very good in the rooms, the swimming pool.
Hotel is quite noisy and cleanliness of the room could be improved
The breakfast was fantastic and the stay was comfortable
Location was perfect, not too far from the hussle and bussle if you want it and nice and quiet. I think the mini bar was complimentary? clarification in the room would have been useful.
Location close but quiet. Beautiful hotel and I will stay again most definitely. Highly recommend it to anyone. This was not a major issue but I certainly think it will benefit the hotel further is to have more English speaking staff as it was difficult at times to communicate our needs to them.
Very quiet and relaxing. Reasonable sea view from balcony. Can't think of anything.
Great location - it is in Nap Padong but tucked away a little from the usual craziness of the Soi Bangla. If you want the craziness, walk for 5 mins. Also at 2 mins walk you have the beach which is gorgeous and less crowded than the beach area close to bangla soi Actually there is nothing that we didn't like