Overview

Hotel Hacienda de Castilla

Calle 17 Sm 24 Mza 23, 77500 Cancun, QR, Mexico
+52 998 843 0620

฿ 780+

Overall guest ratings

7.2/10 Good
Based on 352 reviews

Review highlights

  • 8.8
  • 7.4
  • 7.0
  • 3.8

Good to know

  • Close to public transport
  • Good accessibility by car
  • Friendly service

Nearby

    show all

    About

    Hotel Hacienda de Castilla puts you within a 10-minute drive of La Sagrada Familia Parish and offers an airport shuttle (available on request) for MXN 1000 per room. Guests looking for a bite to eat can check out La Hija de Villa, which serves Mexican cuisine. An outdoor pool and a bar/lounge are other highlights, and rooms offer LED TVs and room service.

    Less show all
    Hotels.com

    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Internet
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Pool table
    • Designated smoking area
    • Business centre
    • Concierge service
    • Child pool
    • Storage available
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.2 Good
    Based on 349 reviews
    • 8.8 "Great service."
      10.0 "100% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      7.3 "73% thought the service was very professional."
    • 7.4 "High comfort."
      8.8 "88% thought it was pleasantly quiet."
      8.2 "82% thought rooms were spacious."
    • 7.0 "Good location."
      9.4 "Easily accessible by car, said 94%."
      9.1 "Near to public transport, according to 91%."
      9.3 "City centre within easy reach, said 93%."
      7.5 "75% liked the proximity to shopping."
      10.0 "Great parking, according to 100%."
    • 6.3 "Breakfast is mediocre."
    • 6.0 "Rooms are ok."
      6.0 "For only 60%, the bathroom was ok."
      6.5 "Only 65% said rooms were clean enough."
      7.0 "70% said the beds were comfortable."
      6.3 "Only 63% thought the air conditioning was adequate."
      5.7 "For 57%, maintenance was acceptable."
      6.0 "Only 60% thought the shower was ok."
    • 3.8 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
    • 2.9 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
    • 2.3 "Horrible vibe."
      1.1 "89% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.2 Good
    Based on 167 reviews
    • 9.0 "Excellent value."
    • 8.8 "Great service."
      10.0 "100% found the staff to be very friendly."
    • 7.6 "High comfort."
      8.6 "86% thought rooms were spacious."
    • 6.7 "Location is acceptable."
    • 6.1 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 5.8 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
      5.6 "For only 56%, the bathroom was ok."
    • 3.6 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.1 Good
    Based on 111 reviews
    • 8.8 "Great service."
      10.0 "100% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
    • 8.7 "Good value."
    • 7.6 "High comfort."
    • 6.9 "Location is acceptable."
    • 6.6 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 6.2 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."
    • 5.7 "Pool is mediocre."
    View all review categories

    Overall rating

    7.0 Good
    Based on 69 reviews
    • 8.9 "Great service."
    • 8.8 "Good value."
    • 7.3 "Good location."
      9.3 "Near to public transport, according to 93%."
    • 7.3 "High comfort."
    • 6.3 "Average cleanliness."
    • 5.8 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
    Good to know
    "Close to public transport"
    "Good accessibility by car"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    Photos
    Map

    Map