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The Sheraton was great and we really enjoy our stay there. We were a bit surprised to have to pay extra when we wanted to use the Spa / Gym within the hotel. This additional change was added to our bill. This is the first hotel that I have every stayed that have these facility had the guest was changed extra for the use of them.
food prices very high for what you get
The location, room and staff were all excellent. Value for money, it was spot on, in fact we would have happily paid more for our accommodation. Small things like cleanliness of the poolside toilets, slowness of service at the pool bar and at reception were a little disappointing. Especially the pool toilets which didn't seem to get much attention during the day and after a couple of hours were dirty with overflowing rubbish bins.
Hotel room and ambiance of hotel was great. Pool toilet facility was generally poor. Dark, dirty and not cleaned often enough. It was not Sheraton standard.
Relax and kindness of the staff They lost my nightgown during the cleaning and daily changing of the room... They forgot for one day to clean the room
The hotel lived up to all our expectations for a family holiday. The staff were great, very attentive and always polite. The rooms were lovely - huge big bathrooms and I loved the comfortable super king bed. When we got home we wanted to book right away again. This hotel does deliver for a family holiday - perfect. The games room (pool, table tennis etc) was tired and did let the hotel down a bit - it does need some new equipment. On our last night the snooker table took 4 euros of our money, but did not allow us to play. As it was late and our last night, I addressed it in the morning with reception and asked for a refund on the money when I paid my final bill - they refused saying I should have come to them the night before as the games equipment were managed by an external company. Given I had spend over 2,000 euros at the hotel - I was dissappointed they refused to give our money back - as a matter of principle. I found the reception staff much less efficient and less helpful then the other staff in the hotel. I reported a phone problem 3 times but they did not fix it - I was sure they had forgotten about my request as soon as I had left reception on every occassion. That aside, we had an amazing time.
pools, restaurants, beach high prices of food & beverage
limited satelite television:
Staff very friendly + hotel 1st class no
the huuuge room! The area.
I loved the hotel in general, was an oasis and really was a great place to stay I didnt like having to go home :(
Excellent room size,very clean,excellent staff and fantastic location Very quiet,not any organised activities,no pool table as described.
Located near centre and beaches Very poor service level provided, having in mind you're staying in a 5 * hotel. Amongst other complaints : NO heating, Internet not working, Staff not speaking good english, no service provided at the reception, not fresh Breakfast Buffet. There are other Hotels with less stars in the same location doing much better and for 1/3 of the price. Not a very good experience, unfortunately.
Location was good.Pool was very nice. Stayed at the villa, but internet connection was not working while we were staying. Cleanliness was very poor. Washer was not working when we checked-in. Hotel fixed it promptly.
Efficient and friendly staff, the restaurant was well appointed and the food was excellent, the location is good, away from traffic / town noise but well within walking distance for all local amenities.Would definitely use this hotel again.
It was not what you could call a 5 star hotel in my eyes, but was good value for money
Very good hotel, no typical seedy spanish holiday 5 star, but genuinely nice. well worth staying over at
A very nice hotel, situated on the beach, all the facilities anyone could want and with very pleasant, helpful staff. Wished I could stay longer!
Good Apartment. Clean. Uncrowded.
We were there before and brought our family with there 3 children. Not much to keepyou in the hotel inthe evening.Over all had a ball. Not much for the children..For adults for a quite breake 100%
very quiet; large, stylish suites in wood, glass and stone
perfect hotel ,perfect location....
Especially the reception staff was very friendly and helpfull
Fully equipped kitchenette, large clean rooms, quite friendly reception, interesting architecture. Situated few km from the airport, but I didn't hear any aircraft noise. No major problems but following things could be better: - Looks like no Visa card terminal on reception, receptionist had to use terminal in another room, so I lost sight of my card for several minutes. - If you'd like to use free private parking as stated on this site, I recommend bringing with you printed hotel specs (as I did and afterwards I could use parking for free) because otherwise they may try to charge you with 5EUR per day for parking. However, there is a lot of available parking places around the hotel in case you won't be lucky.
the cleaners were very nice and also helpfull the food it was very bland
That the rooms were not cleaned until later in the day so you did not have to rush out in the morning I thought the staff were particularly rude, and the food at breakfast time was awful. The sausages and eggs were cold, the bacon was simply streaks of fat.
Very friendly staff, good price for good quality. There's no beach and very little shopping around but there is a free shuttle to Caleta and public transport is very cheap. Even taxis are quite cheap
value for money. quite place. ok for family or as a base to visit the island by car. there is nothing in Costa de Antigua, but it is near Caleta de Fuste and the airport.
The hotel room was a roomy one with fainted equipments. The staff was friendly and helpful. We ate once the dinner which was average level, nothing too good, nothing too bad. Pool area was large and well maintained. I think this hotel is ideal for families.
Quiet, friendly place and staff.
Staff were lovely. Rooms were kept very well. I would have like more computers available
I liked the all inclusive service and the restaurant choices in terms of food variety. The location is nice as well. I did not like the room cleaning service as it did happen only 3 times in 1 week and those times anyhow was just putting the towels back on the racks but nothing more.
We had a wonderful beach view terrace and our room was great. The room had a bedroom, bathroom, living area and a small kitchen. However we went all inclusive, which I highly recommend, so we didn't need the kitchen. The food was great and there was plenty of it. However, if you chose to cook, there's a nice supermarket right on the premise. The hotel staff was excellent. We highly recommend
Our daughter who was nearly two was able to stand in the childrens swimming pool and this gave her the confidence to learn to swim. The food was great with lots of choices and the staff were very friendly and helpfull It would have been nice to have a few more English tv channels to choose from (not that we spent much time in the room)
Beautiful setting, lovely bungalows with a sense of privacy. Arena bar, which was busy, had only one toilet which was not very pleasant. Crockery and cutlery ran out at busy times, even though the restaurant was never full.
The friendleness of the staff
We loved almost everything about this hotel apart from the small niggles mentioned below. Loaction, facilities, rooms, food, staff (mostly) were all top class. Definitely a hotel we will be returning to and would highly recommend. Some of the staff in the Menu Restraunt were very unhelpful and trying to get a clean table outside on the patio was often difficult. Arena bar staff were often unfriendly and "All Inclusive" bar closed too early (23:00) Could do with some activity after the entertainment finished at 22:30, possibly some music or disco?
the bungalos are good,in a exellant location-near to the center and in fact in the see side. the furnitures was not very good, I think it will be better to change some of them.
Our bungalow with its south facing patio was very quiet but yet only 50 metres from the pool and 100 metres from the large sandy beach. The cooking facilities (2 rings and a micro-wave oven) were barely adequate for two people, it would make any self catering for more than two people a problem.
pool area slow service at bars some staff more competent than others !
Very clean hotel, outstanding food, nice pools, good localisation (in the middle of Fuerta), nice hotel beach with lagoon, lovely and quiet garden Close to the airport so sounds of planes flying just above the hotel was little annoying especialy in the morning, beach with no waves
The food at dinertime was often cold. The employees weren't aware of each others ways of working. For example. The emloyees in the bar didn't know where you can get your towels?
Very relaxing, close to lovely beach, short walk to main resort , relaxation, relaxation!!!!
Food popup ads, using internet connection it drove me crazy. There was no No live Euro 2008 matches shown n the hotel. I had to watch in bare outside the hotel even though they told me there will be euro2008 in the hotel when I called them before I booked.
Location, public areas free wi-fi , also public areas beautiful. Reception staff rude, and unhelpful. A very bad smell in room all week. Sun only shine on balcony for 10 mins a day. Requested Sea-View, tried to charge me extra, even though this was never mentioned when booking. At breakfast in restaurant, cups and glasses allowed to run out, never replaced. And surfaces not wiped.
all inclusive food was great, lovely clean beach and hotel, very friendly staff Having to pay for sunbeds and parasols at the beach while being on an all inclusive holiday
The Food was fantastic and very good value for money, so was the evening entertainment While the hotel is very new, the bath had rust in it which was very off putting so I kept covering it with a towel and the washing line outside was broken which was very unsightly
My fiance and I were very impressed with how well the staff spoke English, and other languages, that was a big help. We also liked that the hotel had a listing of things that we could book to go do. I would recommend the Jandia trip, and deep sea fishing. The hotel is right on the ocean and just a 10-15 minute walk up the beach to a lot of different restaurants. I think it had to do with either the weather or just what side of the island we were on, but it was very windy. It was less windy on the south side of the island.
>Quiet,Friendly staff.Well run.Near everything.Respectable surrounding area and a small walk to a fab beach.TV is free.Very secure.parking right outside.
that we only booked 2 days Loud entertainment at poolbar til 0030, loads of cockroaches, the whole place worn down, smelly towels
The pool was nice and everything were very clean. We liked the pool bar and the restaurant with good price and tasty tapas. We were very sad because there aren't shaker in the pool bar in order to the staff couldn't make good cocktails.
- central location and good value for money - outdated decor, - the place (fuste) itself does not really have a good beach.
very good location, center of the town, nice pool,
We - my wife and I - found it good. Value for money, location and services were excellent. On the negative it was noisy - but the noise did abate after mid-night. See above
Very spacious appartments, daily cleaned, friendly and helpfull reception...
When we arrived a big cockroach met us. It was really terrible! After that we recognised that the kitchen range does not work, and there is a probability of a fire.
The price and the location (close to the centre) It was very hot at night - we couldn't sleep, windows were faced the street - the room was very noisy. The bed was uncomfortable, the rooms were small and not cozy.
Location is ideal for the area. Central for beach & shops. Bedroom comfort was poor.
A well appointed small hotel with 5 star amenities but a 3 star restaurant. Hotel did not live up to its publicity of service and food. The food was poor. No service at poolside.
if you want peace and quite a game of golf, good food and attention 10mins from airport, and a mile away from the tatoos of caleta de fuste this is your place
A beautiful andalusian style building with a typical cool courtyard. Exceptionally lavish and tasteful use of wood within the interior. Certainly the most elegant hotel on Fuerteventura. As they also used brass extensively on entrances and most internal doors, it is regrettable that they are occasionally washed but never polished. Oh for a tin of brasso !
Very good place for rest and golf not far from the airport. They need to have their own shuttle to the beach. There are some points to improve...
This is a little treasure, walk in and you are transported to a centuries old Canarian Mansion (even though it was built just a few years ago!!) a haven of good food ,good golf,good pool and the staff are simply superb. the playing of musak just spoilt the things a fractionand if you have a fear of birds this is not the palce for you as there are many nesting around the hotel
Location of hotel, cleanliness of room. We stayed in Junior Suite with our two young children (age 1 & 3), room was perfect. Entertainment at night was also good. Not enough staff on in dining room to take drinks orders at night. Swimming pool was supposed to be heated but was not.
the frendliness of staff all good
Excellent location and facilities with helpful staff. Close to airport and local facilities. Car hire available on site and next to very large shopping centre.
A very enjoyable stay. Bar staff very friendly (muncho) but not overly so. Some of the sunbeds were uncomfortable and needed replacing.
The breakfast was excellent, the evening entertainment enjoyable and the location next to the beach and shopping centre was perfect. A minor point, but we would have expected some comlimentary bottles of water in the rooms
The facilities and servces were very good, with the room cleaned daily to a high standard and we found the staff flexible and very accommodating to any requests that we had
Hotel was lovely, staff were friendly, welcoming & approachable & food was good. Pool area was really nice too. I didn't have any complaints
Really liked everything, location, beach, hotel! Would definetly return!!
The breakfast was splendid. Furthermore we liked the friendliness of the staff and the all-in formula. There were small renovation works at the swimming pool (Nov 2010). Hotel Management apologized for this, and in the end we understand that this needs to happen in low season.
Location and swimming pools Our room. It was awful. We spent a whole week looking into a shopping centre wall. We asked to be changed but they could not. Make sure you never stay in room 528 or 529
size of the room and proximity to resort main facilities.
We were returning to this hotel after experiencing it for a week last year. This year we stayed for two weeks and were not disappointed. Excellent facilities coupled with polite efficient staff.
It was close to the centre of the resort and lots of bars and restaurants, as well as the beach. The hotel was shabby and grubby. It was listed as having aircon which it only has for 11 out of 250+ rooms so don't be fooled. The poolside sunbeds and parasols were dirty and in need of replacement/repair. Our bathroom smelled of drains and was not a pleasant place to be.
Excellent facilities for children. Centrally located ie shops, taxi rank, bus stop, restaurants, beach - all close. Hotel provided courtesy room for shower etc on day of departure as flight was not leaving until 7.00 P.M. Extra bed ie fold up bed was not comfortable as four latts on base were broken.
This hotel is great for a vacation to the Islands. It was clean and the setting was beautiful. Not to mention it's in a wonderful location. Only bad thing was that there are no double beds- only twins. Which is annoying when you are trying to have a romantic vacation with a loved one.
it was spacious and the location was very good
The appartment was a really good size and well equiped The staff at reception were really rude and unhelpful
The entertainment staff and activities were brilliant and very pleasant and without them our stay would not have been as enjoyable , thanks guys :) Hotel beautiful and fantastic for kids, reception staff were great however staff in bar and restaurant with the exception of one or two were rude and unfriendly towards all guests ...
Our stay was very enjoyable and action packed for our 12 year daughter We booked this hotle on the basis of having facilities for disabled people. However when we got there the facilties were not as expected or available. This was disappointing and should have been described more accuarately on the webste.
it was very central The pool did not seem to be big enough for the capacity of people staying at the hotel, the area around the pool was also quite small. Also, air conditioning would have been brilliant in the apartments
room was clean and comfortable.breakfast was quite good.
The courtesy bus was a bonus and added to the value and enjoyment of the holiday Broken clothes line reported but was not repaired .Wet towels and togs had to be dried draped over balcony chairs.
Yes we had a very good experience at Castillo de Antiqua & Suites. The only negetive thing Iwould have to say is its more suitable to young families with children the noise got a little too much for us at times.
Location (close to shops, car renting companies and supermarket), Price (cheap), Very friendly receptionist especially Joanne who speaks fluent english, and there's a little kitchen in the suite there were COCKCROACHES everywhere in the room and they come out from the drains. There is no air conditioning and it's really noisy at night. Lots of drunk people shouting around.
Worth every euro.sea views were fantastic.dolphins whales etc.worth paying abit extra.dramatic scenes in stormy conditions.
It was very short break for us - sun,silent,far , far away
Staff very friendly and helpful
Liked the area & weather was great Change of policy since last year. Charge now for seaview. Had to hire a kettle!!, & remote control. Long Queues in snack bar because of "all in" residents.
Location. It is very reasonable to stay in this hotel if you plan to relax on the beach or do some trips to both ways (north and south) of island. Good transport connection to capital, plenty shops and pubs. No disco or night club.
The hotel is in a lovely quiet area. We enjoyed the walks along the promenade and the chipmonks begging for food. The hotel food and choice of food was excellent. Plenty of activity for young and old. We will definitely go back.
the vieuw, the spacious rooms and the large and good beds very noisy
i thought the pool area was excellent and the poolside bar was lovely the food was goregous and the staff were extremley friendly. we had a two year old with us and the concrete outside was all broke and there was a big hole in ground outside the door it was very dangerous.
the room had no kitchen facilities even though it is aself catering room (no kettle etc) room next door had kettle and coffee maker.
I chose this hotel purely because I needed somewhere to stay for 4 nights, the trip was for a family wedding and accommodation was not a priority for me. I already knew the hotel, which is one of the older ones in Caleta de Fuste, and it was picked for the location. Having said that, the Elite pool bar was friendly and very reasonably priced, and the hotel staff helpful. Also plenty of room at the pool. The Elite apartments are clean but a bit scruffy, but I already knew this so it wasn't a problem for four days.
I liked the 2 bedroom room. It had plenty of space for my big family. It was a lot bigger than expected. My children enjoyed the pool. The hill on the way back from the beach.
a lot of the resort was run down .the apartment needs some work even the door step was falling apart
A lot of work needs to be done on this site to improve its standard, work is on going at the hotel but you do not expect to find a swimming pool empty and being retiled in the middle of June!
the weather some staff were very unhelpful. Food in pool bar was awful
Value for money. Quiet place, perfect for family holiday. :Clean nice apartaments. Tasty food, wide range of drinks. (all inclusive). Good weather guaranteed.... Topless women sitting around the pool is not a good idea in a family resort packed with kids....
The friendleness of the staff working in reception, very helpful with booking taxi's and excursions etc! Not only that, the fact that on previous reviews it was worrying to see a few comments on the security of the appartments. However, I did not see any reason to feel unsafe! To be honest for what we paid for the hotel, I couldn't really complain about anything. We went self catering so we spent alot of the time out of the hotel! If I was to complain about anything it would have to be maintenace in general. I think if they were on top of the maintenace then The hotel would be even more of an attractive stay.
quiet ants in apartment
clean rooms, nice buffet bfst, close to the airport and tourist places, good for family holidays no air condition in the rooms, swimming area very busy- most of the sun beds booked since early morning hours, not great place to stay for honeymoon
good location 15min downhill wolk to nice beach and 8 min to centre of things,yet peace and quiet if u want child friendly, cheap and cheerful,wonderful weather, staff were very accomodating when there was a problem, no air conditioning, ants in the apartment. you need ant spray to stay here, they were everywhere.
very beautiful island...nice weather during 21.12.2007 - 01.01.2008 you need a car to go to the beaches the WEB is very bad and expensive...if you want to check the web in a daily basis forget it.... price is ok in relationship to others WEB+cleaning+pool cleaning
The price, receptionist lady's smile, well equiped, It wasn't
I love the hotel.We stoped there for a fifth time, but we found that the shop that is in the hotel was almost empty, food choice was poor in the restaurant , but still good taste. It is nice hotel to stay if you want to have a very quiet holliday on your own or with family, there is nothing going around. Just bar open in the evening. Good for family with small children, staff very nice and helpfull. I would come back. Swimming pool for children was very dirty for the whole week, no one bother to clean that. Brrrrr
The room has what an "apartementos" needs. If you wan't to do anything other than lying at the pool side you have go 2 km away. This even includes restaurants - at least for the time being, a lot of construction is going on at the location ("nueva horisonte").
Met our needs for a short break to visit friends
it was easy to find hotel was good enough but we did not like the area, wont stay there again on account of that but it was very convienent for our stopover to the airport
Very nice, super price :) Good for people who do not have big demands and big money ;) But remembre, it is not ***** Hotel. I
During my stay at these family orientated apartments I relaxed by the bar in the pool. I also enjoyed sunbathing by the three pools. I enjoyed the family entertained and the enjoyed the food. There is loads to do in these apartments. They should be ranked higher than two key. I am fussy. Staff are great and very child friendly. Kids club brilliant. Nothing bad to say about this hotel. Taxi to the centre 3 euro and the taxi service is brilliant. You only have to wait 5 mins if even. thumbs up...... The apartments were clean but the maids didnt come everyday but when they did the were good. Think they come about five days out of the seven, which is good but when you travel with kids it is nice to get clean towels and that everyday.
The only one thing was the receptionist as she was trying her best to make all be as easy as possible. The Hotel is in bad condition, doors are not closing properly to my room nor entrance. Facilities inside are like from 60'. In my few days stay they clean my room only once.
staff very helpful