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The selection of food in the Restaurant was not great
a modern well run hotel, dinner and breakfast excellent value would definately stay again. car parking charge
Very helpful staff Car parking could be more convenient if there was a lift or escalator. A glass covered enclosed stairway and entrance would protect vistitors from wind and rain.
No food on a Sunday in the restaurant
Beatiful hotel, very nearby the cathedral.
Cleanliness, space, situation Lack of English on menu & other information
The pool, sauna and gym facilities were good, especially the pool. location is conveniently close to old town centre (few minutes walk). Good quiet location with good views of city. Hotel car parking is expensive and really should be complementary, given its garage size and being on-site. Although a 4 star hotel there is no mini bar or in-room tea/coffee facilities. The 'coffee shop' has limited food available out of normal (Spanish) eating hours. Some check in staff had limited English (not a problem for us). Internet access fees were high (best to go into Burgos to an internet cafe).
Safe & secure car parking. Verandah They were unable to iron clothes at short notice and there were no facilities available to do it ourselves.
Location for getting into city centre excellent. Rooms were good comfortable ad clean. Restauraunt good value interesting and well presented food. Bar area adjoins reception - bit impersonal and lacking in atmosphere
indoor swimming pool for relaxing. closeness to historic centre and easy to find
Superb hotel for visiting the city. Very quiet, in spite of being so central. Restaurant very good and the set menu good value for money. As others have said, it is not easy to find. The best thing to do is park outside the pedestrian area and then walk to the hotel.
Very difficult to find the locvation of the hotel.Satellite navigation took us straight to the road but there are no signposts so took 1 hour to find.When we rang in the reception was not very helpful.
very tasteful decorated both rooms and common parts, in the middle of the historical centre, availability of garage, a great experience. Also dinner (special menu) was exquisite. Prices of the restaurant are not cheap but you get a great value.
Superb location in old town of Burgos.Attentive staff. Excellent breakfast. Good room. Hard beds. Expensive parking.
The junior suite was fantastic, very big and comfortable.
Staff was extremely friendly and helpful No bad comments
The room was very nice and the rate was excellent.
Wonderful location to explore the city Parking extremely difficult in unusually small spaces.
design, space, cleanliness, comfort of the room hard to access by car, added parking fee
The room they offered me was a 2 level double It was nicely decorated and it had eveything I needed. The floors were wood laminate as you enter the entertainment room (has sofa, chairs, desk, tv and closet) which was very nice. Then you go up the stairs to go to the second level which are quite nice. Other than this, it was a great hotel. The customer service was excellent. The woman at the front desk was extremely helpful with sorting my transportation out for the following day as well as showing me how to get around the city. The only thing not so great was the other units that have the stair case or laminate wood floors next to me or above was very noisy. So some people got in very late and woke me up a couple of times.
The helpfulness of the staff, who kindly put on the fantastic buffet breakfast half an hour early because we had to leave the hotel at 7.30 a.m. Nothing was too much trouble and with the added bonus of a very comfortable room and a great location overlooking the cathedral our stay was perfect.
Central location No
Great quirky hotel. The decor was lovely especially in the restaurant. Staff were great. Good breakfast buffet with plenty of variety. The location could not be better opposite the cathedral.The restaurant was excellent if not cheap. Getting to it is not easy and the underground car park has very tight corners.
Easy access to the historic cathedral and city centre. Availability of hotel parking
Room was facing the cathedral. You opened your window and there it was, right in front! Room was confortable,even luxurious, but without frills- but that was the idea, as formerly it was a convent. Good breakfast selection. Lovely free illustrated maps of the city from reception. Irritating reception staff,but that was probably just me. She did everything to be helpful. and knew her stuff.
Location is the only real feature that we liked; breakfast was better than most but not exceptional Absence of a Bar and snacks during the day and very late opening of the Restaurant after a very long journey, also the very high Dinner prices - we ate elsewhere.
Great location. Free internet access. Two separate buildings. Terrible coffee at breakfast.
The hotel is wonderfully located opposite Burgos's main attraction, the cathedral. It is also just a few minutes' walk from the heart of the old town with its tapas bars and restaurants. The style and decor of the hotel itself also fits splendidly with the mediaeval atmosphere and the area. I would certainly recommend it.
Proximity to Centre of the town Room smelt a bit damp
Quiet and well control security. Without wifi / Internet access in the room.
The location was very good for sightseeing. There were cafes and restaurants nearby. The reception staff were helpful. RENFE station was moved to a new place in the winter of 08-09; the new one is very far away from the central of city and the hotel, so taxi was necessary to go to and from the station. No problem.
A very pleasant hotel, very well situated. Parking reservation is of primordial importance.
location, unfussy style
the building was very nice, modern inside end classic outside, with a beautiful sight of the river
excellent location, car park on site, roomy address not recognised by satnav, had to phone and receptionist asked if I had GPS and said try this address..... breakfast a bit sparce, coffee stewed
excellent location just few meters from the cathedral yet very quiet area, very spacious room, great design and bath amenities.
very nice hotel and room, great location. The free minibar was a very nice touch no complaints, a lovely visit
this hotel is located very near the cathedral and it's inner really cool with modern interia.
Very comfy pillows and the location could not be better
very constricted car park in hotel with little public parking available
Location in the reallly city center Wasn't clean at all!
it looks quite modern and new. And just next to the cathedral. Price/quality is good if you stay for one or two nights. the room is quite small and wifi worked only in the bar downstairs. And they ask you to pay while check in for the room.
Very well placed, close to the wonderfull Cathedral and in the city centre; nice, friendly service, interesting design, good price Some lack of space in the room and at the reception