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The hotel is new and feels like it in the best ways. Crisp new sheets. Fluffy towels. Modern and colorful decker. And above all an extremely gracious staff who made it feel like home. Very friendly and kniwledgabel. I had initially only intended to sty for a week. I stayed for almost three. And was sorry to leave even then.
Great location among the restaurants and bars of Palermo Left my glasses in the hotel room. An email to the hotel was not responded to.
Clean, spacious, silent, modern, breakfast alright, staff overall good They did not clean my room and when I mentioned this at reception the day after, they did not seem to care much... Rooms are spacious but no facilities to seat down and work on computer for instance. There is enough space to allow that and I have the feeling they have more business travelers than they think.
Nice design, huge room, nice location, silence in the rooms, value for money, professional staff breakfast place is a bit messy
Breakfast was terrific. maay varieties of things you can choose. From juices; bread, rolls and crossaints; hot trays; yogurts, fruits, hot drinks, cheeses. Moreover, they serve bottles of vine, too
It's ok although a bit old fashion. Rooms would need some refurbishing
we booked this hotel because of its outdoor swimming pool, but when we arrived we were told that the swimming pool was closed (although it was 30° celsius outside). unhelpful staff.
For Argentina the breakfast is pretty elaborate. With cereals, fresh fruit, little scones et cetera. The room was not very clean. Also, one of the balcony doors could not be properly closed. We were on the 14th floor, so the chance of someone walking in was not high, but it does make you feel a bit uncomfortable. We did not like the atmosphere in the hotel. Employees were not very friendly and everything looks a bit run down.
the breakfast buffet was good and was included in our stay also the room we stayed in was very comfortable and we had an excellent view everything was great
From the moment I walked in I was created with a enthusiastic hola. They showed me all the places to go and where very helpful in getting me there. Service was above and beyond expectations. Would have liked an iron and ironing board in the room. It is available upon request.
Lovely hotel - Rooms excellent and public areas attractive. Walking distance to excellent restaurants and boutiques and staff brilliant. Nothing - it was wonderful
A great hotel in the best location of BA, just a couple min walk from all the best restaurants, bars, and disgners shops. Really great personnel at the reception desk. Beautiful place to relax after a day BA.
Friendly and hepfull staff Not at all..
Great staff, extremely pleasant, and helpful. When I first arrived, they helped me with the taxi driver who was trying to rip me off. The staff gave great tips for restaurants, shopping and were really nice. The room was great. Jacuzzi in room was a nice touch.
the reception and breakfast staff were very very nice and the location is great. the housekeeping needs improvement, specially for the price. The savery options at breakfast were kind of poor and the bar closes far too early
The staff were really welcoming, friendly and helpful and our room was lovely
The design of the hotel and rooms had immediate impact on arrival. It is stunningly designed. Breakfast is gorgeous with a self-service buffet to suit all tastes and whims. Machine-made coffee was available from the waitress. A very small point- no self service hot beverages available at breakfast. Excellent coffee was freely available from the waitress but guests can't help themselves to hot drinks or a top-up.
Staff, very helpful and friendly No
tone of the hotel; great buffet
Very friendly and helpful staff. Great hotel.
People were very pleasant and helpful. Room was big and confortable The bathroom! Quite below standard
Service at hotel, employees are very helpful.
Excellent service, comfortable beds, big and clean rooms, great location. Would definitely recommend it. Not applicable
minimalism designed clean and spacious room, located in a great neighborhood with restaurants nearby. also very close to the center of the Palermo's night life center. The AC was a bit small for the room, so takes some time to heat up the room in a cold July day.
The close proximity to local amenities and metro system
Room, staff, location.
Great botique hotel. only one computer with internet access
Overall atmosphere and decore of the building. (What wasnt underconstruction) Was not advised that half of the hotel was under contsruction at the time. Upon first entering the room there was a staff matanience man fixing the shower.
Excellent staff, fantastic location, clean, great design, quiet, relaxing and overall really great. Breakfast gets boring but the area is filled with fantastic places - the hotel offers a quick coffee/tea fix in the morning. Look for indulgence outside.
Great facility. The rooms are spacious and very clean. The interior is trendy and welcoming. Lovely relatively quiet neighborhood. Staff was helpful and booked many tours and reservations for us. I think the facility itself is much nicer than any other place I stayed in Argentina. For the price it is a great deal. Several blocks from metro system, a bit of work to get into some of the touristy parts of the city.
location no public areas... other than the breakfast lounch
Like the hotel a lot, great design taste. Very quiet. Great location, however I do think the price was somehat expensive all things considered
Heated bathroom floors, comfortable bed and room Didn't have the channel for the Euro 2016 football tournament
It was a very nice room with excellent showers, good breakfast as well. The Spa wasn't huge, but very neat and well functioning. The swimming pool wasn't really clean; but we weren't planning to swim; this time of year (September) it isn't common to go swimming apparently in Argentina.
I loved our room - it was so nicely decorated, small but very beautiful, with a private little patio area. All the staff was very friendly and always willing to help make your stay enjoyable. The hotel was adorable, very french, I loved everything about the decor. The pool and rooms were small, but everything was very comfortable and we enjoyed the hot tub.
the staff is very helpful.location great. the room is small
The staff are extremely friendly and helpful. The rooms are clean and well appointed.
Friendly staff who went above and beyond your requests, great location, clean and modern rooms...a true home away from home in the center of BA!
This hotel was fantastic, and the only thing better about it is the excellent staff. We would definitely stay there again on a return trip to B.A.
The staff were the most friendliest we have come across. Their English was amazing for a South American property. The place was clean, the design fantastic. Couldn't fault it. Maybe the size of the rooms but everything else made up for that.
excellent hotel, clean, very warm friendly professionals no negatives
Excellent customer service. The hotel was nicely decorated and it feel very inviting. Love the breakfast buffet and the a la carte eggs. The front desk personnel offer a personalized concierge service. We loved all of the suggestions for sightseeing and restaurants.
Great location, friendy and helpful staff who spoke english, very clean and stylish. The music in the hallway was nice, but loud at night when trying to sleep. Would help to have carpet in the hallway to absorb some sound. No complaints otherwise.
friendly staff on our arrival to greet our stay.clean and modern room with all comfort and an extra touch for details.excellent and fresh breakfast...definely a charming hotel in the palermo barrio.thumb up
Pleasant and helpful staff. Room very modern but is very limited in area Not as close to shopping as portrayed on website.
What a fantastic hotel , the room were functional, luxurious bathroom ,great design and the best of all was the staff so sympatico and helpful. I am looking forward to go back
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I loved its location, very close to shops, restaurants etc. The staff were very friendly, nothing was too much trouble. The hotel was very clean, the room was beautiful, bed extremely comfortable and the overall feel was excellent. Highly recommend!
Location was great, and staff very helpful The bathroom does not provide any privacy. There is a pocket door, that is smoky glass and really does not close well, and can see through. Just adjacent to the bed and not really the kind of privacy that I like
great location and nice boutique hotel feel, we had a suite, its was perfect for a romantic getaway everything was great, it will be even better when they open their restaurant next door
we had a nice stay and a good bed after a long and tiring trip no
The highlight of the stay at this hotel was the full breakfast included in the room rate which included delicious pastry, cooked to order eggs, fresh squeezed juices.
The room was extremely clean, and the staff was helpful The basic room was very small, and the bed is full size instead of queen size.
its location, in a very good area of palermo-Its size, a small run hotel, with friendly staff and good service facilities and breakfast the fact that there was no window in the room
Location, breakfast, staff Ventilation, air condition, noise
They were attentive and helpful. We arrived early and they held a bag for us for a week while we travelled south and then had the bag in our room for when we returned.
Excellent staff - most spoke some English and all were extremely helpful, friendly and polite. Great location, nice area and close to metro. lovely lounge room on 2nd floor with relaxation area and free internet. Nothing was too much trouble for the staff. Other guests were sometimes very noisy coming in late at night.
The BeHollywood is located central to the up-to-date quarter Palermo. 1 Block away Av. FitzRoy with all kind of restaurants, bars, etc. I stayed only 1 night and the overall impression was good. Complaints: breakfast very low standard, cold coffee, bad service. aircon in the room too loud.
The owners were extremely friendly and helpful, the staff as well. Very relaxing rooftop and beautiful rooms. Great location
I loved this hotel, it was intimate, service was personalized, breakfast was served with made to order omlettes, pastry, cold cuts, fruit, yogurt. Two free computers are provided for customer use . There is Be Frika restaurant on sight with room service. They even provide robes, along with toiletries, comfortable beds, very nice linens and towels. They thought of everything and are in the process of finishing 8 studio apartments across the street that will accommodate up to 4 people by the end of the year. We cannot wait to go back as we loved the city and especially the Palermo Hollywood neighborhood. There is a full service laundry around the corner, many fine restaurants and shops in this quiet, noncongested neighborhood. This hotel provides everything a traveler could possibly need. Their hairdryer is better than any I have ever used in a hotel, but if I were to see any fault at all, I would say the bathrooms in the standard (more luxury than standard) rooms were a little small, but only because they had large showers. I think they made the right decision in the use of the space. A comfortable shower space with plenty of hot water and lots of it can't be a bad thing.
The location was a great. Just in the border of Palermo Soho and surrounded by many restaurants. The staff was very kind and attentive. The breakfast was ok, probably the best one (except the juice) I had in hotels in Argentina( they just don't have nice breakfest). Be aware with the 1st floor rooms. The sound coming from the street could disturb your sleep if you are sensitive to it. I had to change to a higher floor room, but I haven't had any trouble with this.
Cool rooftop terrace (pool is to dip your feet in, though), and nice beds
Value for money was excellent. New Hotel, well appointed staff friendly and helpful. Staff and still coming to terms with customer service in comparion to competing hotels nearby but not far behind.
We liked the bed, it was very comfortable. We liked the rooftop.The staff were very friendly and helpful. We liked its proximity to many lively bars and restaurants. The main problem wasn't with the hotel. We found many of the sidewalks in the surrounding streets were broken up and extremely dirty, which made walking around the area sometimes unpleasant.
The size of the rooms, too small. Regarding the bathrooms they are extremely small without a bathtub and with the smallest shower that I have ever seen.
Location and staff the curtains in the room couldn´t block the sun in the morning
This was an excellent place to stay in Palermo Hollywood.
The location is just perfect. You can spend a whole week walking no more than 10 blocks from the hotel.
Great location. Wonderful!!
Brand new, clean, modern rooms and amenities small rooms and on a street with traffic noise. Ok if you are used to city noise but surprising for a new hotel that little noise isolation was used.
Good location in Palermo Soho, though it's a long way to the closest metro station. Very new, cute, small boutique hotel with a nice, safe and familiar environment and personalised services. The bathroom was somehow small.
Very good breakfast, nice facilities generally and cute rooftop pool. The reception is very professional and welcoming. We tried their massage - very good.
staff were most helpful and personable. Clean and safe accommodations .
The hotel was very conveniently located, just a few blocks from the Plaza Italia Subte station. Accommodations were nice, if a bit spare, with the AC unit taking some time to cool the room. But overall very comfortable for a two night stay! The showers have no doors, and can lead to a bit of the mess in the bathroom. Not a terrible problem, just beware of anything left on the floor getting wet!
I had a fantastic stay at OWN Hotel, the staff and rooms are of a very high standard and I can honestly say I could not find any faults with this Hotel. Very professional, knowledgeable,helpful staff (who all spoke excellent English). Incidentally the Bathroom in my room was almost identical to the one in a room I stayed at the much lauded Gruelich Design Hotel In Zurich Switzerland http://www.greulich.ch/ENG/index.aspx - Very swish indeed. Keep up the good work, I only wish I could have stayed longer. Thank you Own Hotel.
Staff were excellent! Beds were extremely comfortable. There was a constant noise in the room throughout the night. Approximately every 5 minutes there was a tapping sound which I think either came from the air condition or through the walls. It was very disruptive and made sleeping difficult....this was really a shame as the bed was so comfortable that we almost felt like we couldn't properly enjoy it. Also, I did not think that the placement of mirrors was convenient. They were "hidden" which made it very problematic to look at yourself. I would suggest that the placement of mirrors in the room be reconsidered.
Barbara went out of her way to make me feel welcome. She gave me good advice on where to eat and things to do. She also arranged for a really good guide to take me on a tour of the city. Her input alone contributed greatly to my enjoyment of this wonderful city.
I like the enthusiasm of the staff to answer questions. I liked the design of the room, I liked the bed and the free breakfast. The staff is not adequate, The rooms are in bad condition. The location is next to train tracks. In the morning the staff makes too much noise.
friendly and helpful staff, clean and quiet room, good facilities, recommended.
Staff were pleasant and helpful. Rooms were spacious with all mod cons. Breakfast of a good standard. Area was poor
Service was excelent, with above average attention to detail and customer care. Nice look and atmosphere Though well located in Palermo, is a bit far off from the center. The SPA was not working yet...
The space in the room, the sence of autonomy, the number of apartments, the staff, the location, some aspects of the design (beaty). Some aspects of the design are not functional. P.ex. the place for is awfull (the tables are very low - not easy to eat on it as well as not good for the servants); the light "over" the beds should be on the side of the bed for reading at night - too strong when one of the couple wants to sleep; the absence of wall between room and bathroom is not good and so on.
There may be a slight advantage over large hotels which can sometimes be relatively impersonal. The hotel has only been open for 4 months and there are some problems. In our opinion it has been opened too hastily. There were plumbing problems in our room, resulting in a 'drill-like noise' from wind in the pipes. On the final night of our stay, this noise disturbed our sleep and the toilet began to leak, To compensate, the management refunded that night's stay. The breakfast arrangement was bizarre as it was served on coffee tables near the bar area. They did not have orange juice one morning and each continental breakfast was served individually which made no sense from an efficiency viewpoint. We weren't told that cereal/ojuice or yoghurt were available, as they offered croissants, fruit and coffee/tea as a standard breakfast.
Staff is excellent - very customer oriented and super friendly.
We liked everything about this hotel. Good lighting, good natural light, very nice breakfast with plenty of choices, comfortable bed, great shower, large balcony and very clean. The friendly, knowledgeable staff helped us plan our time there and did everything to make our stay perfect. When corresponding with the hotel before we arrived I always got a quick and friendly reply. We would stay here again. It was a fairly long walk to the metro station.
This hotel was very comfortable, the bed was clean and comfortable, pillows fresh and comfortable... everything about the room comfort was excellent. Additionally, the sauna on the top floor was quite nice, but they should regularly monitor the jacuzzi, since as it is outdoors and open to the air, there were lots of 'things' floating in the water, which if they would come up once an hour and scoop with a pool net would not be the case. A very easy thing to fix, and then the jacuzzi would be more comforting for the guests. The restaurant was limited in selection, but delicious nonetheless. Their approach to serving only organic foods is wonderful, and breakfast was delicious each day (fresh fruit and veggie juices, breads, fruits...) The internet in this hotel is so incredibly slow, it was like using dial up. It was so slow that it caused problems for me. I was a business traveler, and I literally could not do my emails for work in this hotel. Instead, I had to use the extremely expensive data roaming on my iPHone, just to be able to download and send emails, and this cost should not ever have to be incurred by a business traveler staying in a hotel that offers internet. For a brand new hotel, this was an extremely disappointing let down.
The service. .
The staff were fantastic and very accomodating indeed, and my room was really good (especially one's own jacuzzi). Finally, the internet connection is the best I've experienced in South America! Only gripe I would have is that Palermo Hollywood can be quite time consuming to get from to town (i.e. the Obelisk) when there's traffic. That said, this is commonplace in any metropolis, and given the cabs are so cheap isn't really too much of an issue. Furthermore, Palermo Hollywood is a very nice area and is a welcomed change from the bussle of central BA.