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Location, good front desk service The bar is very basic, not friendly
ubication ,in the center of city,is near of the all point interest tourist oh,nothing
I was given an upgrade to a suite. The heating system was much to strong and they claimed it was impossible to lower the general temperature.
Loaction of the hotel The breakfast buffet was the wost organised I have ever experienced. The last day I had to go outside to get breakfast. The table were not cleaned after people left resulting in insufficient places. The food was not replenished in time and the staff clearly misses supervision. Horrible !
Their, breakfast was very good for the money. The staff was friendly and helpful. The hotel was well situated from where you were able to walk all the turist sites as well as shopping. The airport pick up worked extremely well, we liked it. The rooms are small. If you have luggage more than carry ons you have difficult time in moving in the room.
There are two things that come to mind. First, the staff was very courteous and helpful. Could not have asked for better customer service from them. Also, the view from our room on the 5th floor to the avenue below was beautiful, especially at night. There was nothing I did not like.
Very good value for money and very nice breakfast. Good central location. I had a room at the front overlooking the obelisk - fantastic view, but would have been noisy if I had wanted to open the window (I didn't need to). Bbc World on tv - a nice change from cnn! My colleague had a room at the back looking at a dark wall - rather dingy and cramped. Swimming pool only operates in 'summer season' (I.E. European winter time).
The Staff, very helpful Our recent booking, we booked a double room with a double bed and recieved a room with single beds. Not happy about this.
Central location close to the main touristic attractions. Friendly and hlepfull staff. Rooms not really big, but sufficient for a short stay.
The position In general the hotel needs re-decoration but is adequate for business purposes if a central location is required.
locaton, staff room sizze, clearness size
Convenient location. Comfortable and clean. Attentative staff. Pleasant experience. Using room service I ordered a toasted sandwich and a glass of orange juice - I was advised delivery would be 25 minutes. In the end it took 50 minutes.
Restaurante, Roon service
Location. Less than a block off Florida Street. Restaurant was excellent and had a wonderful ambiance. The rooms needed to be updated. Mattress droopy, carpet worn.
Let meatier luggage Paint peeling on ceilind--literally falling on our luggage. Bed was soft and lumpy.
Brefast and service, good, staff attentive and friendly
Adequate for a short stay
Location and free internet
The hotel is elegant and charming. Our bathroom was roomy and had a window! The concierge was wonderful about helping with any request or problem. The breakfast and food in the bar and restaurant were delicious, with a good selection.
The breakfast was delicious, good service, special food for our celiac needs and a very nice atmosphere
Better room second time Internet does not work in rooms.
Readiness to help, fantastic atmosphere, cultural program, free business center No news channel in English (CNN, BBC, Euronews etc.)
The central location and the helpful staff at the reception desk.
lovely property, some of your staff (like bell boy) were friendly and nice. The timber etc was good. lovely property, but it needs desparate repair and upgrade. And your breakfast bar manager was unable to provide Soy Milk (for example). The bar closed 2 hours ahead of time. The room given earlier was too noisy. etc etc.
The hotel was central in the city and this made sightseeing very easy The security was a constant worry. One of our friends had her camera bag snatched away and stolen in the reception area!
Great location and excellent service The pillows were really bad
Convenience to shopping sighseeing restaurants, easily accessible to airport by taxi, helpful, courteous staff. Regency rooms were shabby, we were lucky to receive an upgrade which was excellent & above comments did not apply
Although overloaded by 3 ongoing conferences and crowds moving in and out of the hotel, the staff at reception was extremely kind and attentive. spa annd pool with outstanding views is worth a try. Service overall was very good. I stayed two nights, the first night I was assigned an old room with an old carpet, full of stains, extremely poor lighting, a bathtub with cracks and holes, a partly rotten cabinet. I thought of leaving the hotel. I spoke to the reception manager and for the second night I was moved to a room that was, simply, perfect. Make sure you request a renovated room! Anyway, why do they keep such old and unclean rooms?
The hotel has a great glassed in rooftop pool/spa/gym with fantastic views of the city and the rooms are very nice as well. Most breakfasts were in the ballroom rather than thier more attractive restaurant to accomidate the large number of clients being shuttled to cruise lines.
the view from the room was great and the concierge very helpful
Having kitchen facilities in the suite, the two separate rooms, proximity to downtown. They also promptly accomodated a change to twin beds from a double. The elevators were claustrophobis, corridors sometimes smelled a bit of cigarette smoke and I was not able to get onto the hotel internet via my iPod although the staff at the front desk did try to help.
The location is excelent, the room was very big, the bed large and comfortable I didn't like at all the glass see-through walls in the bathroom, prefer privacy there. I also didn't like not having carpets on the floors, I use to do gymnastics in the mornings, and it's not comfortable to do it on a naked floor.
Good Location to city
Location, large room, well equipped, cleaning services
no smoking room should not have ashtray
very nice location and class of hotel, large room, well equipped The staff speaks mainly Spanish, some of them poor English if you are lucky. However, they try being helpful.
The room was comfortable and it was a suite style. It was big and the bathroom was of a good size for Argentina standards. My room was facing an important and busy city avenue.I need ear plugs for sleep. If you want a quiet room it is consider and upgrade and you need to pay more.
The rooms were clean and comfortable, and the hotel is ideally situated in the heart of the city. Perhaps the staff could have had better English language skills
Central location, staff had pretty good english, spacious rooms, ok breakfast, pretty ok value for the money swimming pool water was bit dirty, some (not all) of the young staff in the breakfast room were more concentrating on gossiping than serving the customers
Great staff, great location right on the obelisc, clean room with big bathroom and strong shower, great breakfast. Could be a little cheaper and it should have a better selection of wines.
In the center of BA. Nothing else... :/ Incredibly noisy, even at the 11th floor. Breakfast area too small. Waiting too long for the lifts (2lifts). No hair dryer in this kind of hotel.
The hotel was excelent. The breakfast was very nice and the general areas of the hotel were excelent. Free internet and a excelent location, just in front of the Obelisco. Very helpful staff. Sauna and many kinds of baths free in the spa. Obviously recomended. Our room was not a 4 star room. There was no view in the room at all.
PRICE TIME OF CHCK OUT, THE BATH ROOM WAS NOT CLEAR.
The desk clerk was very friendly and most helpful. We had a great room high up overlooking the Obelisk. Very busy hotel with two small lifts. Breakfast was very crowded and difficult to get around the tables.
location excellent,health facilities superior Room neither particularly attractive nor comfortable (acceptable but less than you would expect in a hotel of this rating). Breakfast buffet uninspired
Location and spa The standard room is terrible, small, very noisy, hot, small tv. The Deluxe room seems way better, we tried to change but couldn't because the hotel was full, but certainly would worth
The free use of the sauna and jacuzzi, the internet was really fast and the location is great! We were given a room on the first floor which they say was newly renovated so the room looks new. I don't know about the other rooms on the other floors. The things that I didn't like were the beddings and the shower stall which was very, very small. The coverlet was kinda shabby and worn-out. The white linens underneath were very thin but other than that, we enjoyed our stay.
Location Breakfast not included in the deal. liberating the room by 10:00 AM
The location and the room are very good, although the room was very dirt(because the reform in the floor) . The dirt of the reform. The 11th floor was dirty all the time and the dirty was the same inside the room. Also, during two days we (me and my father) had to share only one bath towel!
Central Location It is classified as a 5 star but is definately not . By upgrading our room 2 levels it became a 4 star. I would recommend hotel by location and staff only.
professional staff, nice room, good breakfast,
Location was very good, central, reason for the selection. Services also are very good. Breakfast great. Recommended! No, everything was as expected. No problems at all.
Very good breakfast and a nice gym center. The room was clean and big. Good lacation, near center. Breakfast on the weekend was better that the one I took on monday, much better!
Modern design hotel, with all facilities, fantastic staff and not very big but neat rooms. There are a lot of elevators, which all ring a very loud bell when arriving at reguested floors. When you are in a room close to the elevators you gone have problems with sleeping. Some rooms have an extra door that keeps the sound away. The rooms are not really big, not even the suites or more upmarket rooms.
Very disappointing for a 5 star hotel.In many other countries I believe it would be 3 star.Otherwise ok.Weekend staff appeared to be very inexperienced.
My room was too small for 5 star Hotel (but excellent in cleanliness and well seviced). Carpets were tired in Hallways on floor 5. Overall a pleasant experience.
Great breakfast and bistro. The rooms are confortable and clean. Excelent location. The staff at the reception desk could be more friendly.
Nice hotel, room clean, nice people and very good breakfast.
The staff was extremely friendly and helpful. Very convenient location, clean and quiet rooms. We have stayed in Reconquista prior to our Patagonia tour. After the tour we have returned to BUA with the group and intended to stay in hotel booked by the tour company (just around the corner). That hotel was very noisy, tired and staff was unfriendly and not helpful so we have returned to Reconquista Garden. There we got very quiet and comfortable room with friendly welcome of the staff who recognized us from the three day stay month before.
The hotel staff spoke good English and were helpful. Central location. Breakfast good. Rooms were very clean. We booked the hotel because of the indoor and outdoor pool, but were told neither of these were in use until December. We also wanted internet access but this also was not available due to technical problems. The hotel is on a busy street with both bus and subway services which were extremely noisy - the "sound proofed" rooms did not do the job (and we were on the sixth floor).
The staff attention
Excellent location, very close to metro stations The morning coffee could be better. Expensive for the level of comfort
Attentive and helpful staff. Fair treatment - ie I booked a 'standard double' room even though I was travelling alone ( I don't like 'single' rooms) and was quoted US$100 + VAT at 21% per night by 'booking.com' . For 6 nights that should have cost US$726. I was actually charged only US$90 per night as I was a single occupant of a double room, and that was inclusive of VAT. Therefore 6 nights only US$540. - (I had stayed there for 5 nights 3 weeks earlier and was quoted and received the same terms. Both rooms were large, comfortable (huge double beds) and impeccably clean. I I felt safe, was treated fairly, and was impressed by the honesty and courtesy of the staff, and the security measures in the Hotel, Good value for money. Evening meals only available during weekdays, but there are plenty of restaurants nearby so not a real problem.
Location, staff Hotel has an old furniture and no lot of space in room for 4* hotel
One member of the staff was particularly helpful and friendly. Two others at the desk seemed too busy and somewhat 'distant' and I lacked sense of welcome from them. My wife was not able to come and I registered on arrival for a single room and, although breakfast was included, and only one person ate breakfast, I was charged as though two people ate breakfast for six days
the only good thing about it was the location - very central, otherwise very average hotel
location and service excellent traffic noise
It's location is great for city trip to most of near by attractions. The room is so clean, only but something need to be fixed ie. the wardrobe door...the noisy vent fan etc. The soundproof is pretty poor. We were disturbed by the tv/toilet sound from both side rooms. Only one small pocket size tissue was provided during the 4-nite stay.
The location was perfect - we only had one day in Buenos Aires and the location enabled us to get to all of the tourist places easily - either walking or an inexpensive cab ride.
The staff was most helpful, friendly and kind; the location is great to go anywhere in the city; the room was more than clean; b'fast was great, too!
Breakfast, bathroom and location None
Helpful staff, good food, great service, great value. had to pay for the wifi and it was expensive.
The room was tiny, barely space to turn even though it was supposed to be Luxe room! The hotel staff not friendly, and not helpful very uncommon for Argentina
The rate was very good. The location is iconic and easy to find. Taxis easily available and cheap. You'll find restaurants and markets in close proximity. It is on a major avenue, and next to many subway and bus connection lines, so expect a big flow of people most of the day, but if you like walking or using public transport, it's easy to do. Rooms were clean, continental breakfast good. The hotel is old and spaces tighter than in newer ones, but it's updated. The staff was very friendly and helpful. Our flight arrived early but the hotel was full, so we had to wait hours for our room.
Central Location, Attentive & Polite Staff
Good Gym and Sauna. Free WiFi access everywhere in the hotel. Good breakfast (for price). Room next to a loud street and poor sound insulation. Not enough adaptors available in the hotel to connect your electric devices to the funny Argentinean power outlets.
Well located central hotel with very clean rooms, good breakfast and friendly staff Despite requesting a non smoking room it was clear tht rooms are all smoking, however it had been sprayed with air neutraliser and opening the windows soon aired the smell
Very confortable and nice hotel, just a few steps to Obelisco and subway. I would not say anything about the hotel but about Buenos Aires microcenter, where the hotel is located that seemed to us very decadent and dirty. In a word, an excelent hotel in a not very nice area.
staff were extremely friendly and helpful. Good to have free internet access. Reasonably central location good sized rooms and beds very comfortable pillows a little thin would have liked 2 but that is personal preference adn they were provided when asked for . In last room we had the bathroom was getting a bit tatty but other 2 rooms were fine. Breakfast average but plenty of it. Would have liked more fresh fruit
The room was very clean and the NH employees were very customer orientated! I would of given a better rating for comfort, but due to the air conditioner be down and the room being very hot, I gave only 3 stars. Overall, I very nice hotel!
LOCATION AND HELPFUL STAFF EXCELLENT HOTEL FOR 3-6 DAY STAY ON A MEDIUM BUDGET, BREAKFAST WAS VERY GOOD OVERALL ALL A GOOD OPTION DIFFICULT TO GET UP ELECTRIC STAIRS LITTLE NOICESY
An excellent hotel - great for shopping situated in the microcentre business area. Standards of service were very good as was the excellent breakfasts.A very enjoyable stay. None
I liked the hotel staff and that It´s downtown and very easy to go anyplace.
Location short time !
Very nice to stay, and very good location close to the shopping street, and the subway stations. the sequrity is also very good. It is only a little bit problem to talk with the staff's In the resutrant, not at the front desk in Spanish.
Large room, bathroom, and shower. Close to Retiro and Puerto Madera. Didn't like the location since we were on a pleasure trip. Liked the Palermo and Soho neighborhoods better.
The hotel is a great Boutique style in a great location and very friendly staff.
Confortable, good value
Fantastic in every way .Great boutique hotel. Will always go back there. Simply great in all aspects. Nothing at all.
Well located near center. Because I was at second floor, at 9AM there was some noise outside. Another thing is that there is no foreign channel on TV.
Clean and new. Very good selections of breakfast with table-clothe and real china. Room is spacious. Flat screen TV has a lots of English channels to watch.
nothing at all. this hotel is not four stars. the breakfast has only croissants, my room view is for vault where i can see other rooms. I paid extra for a better room and I didn't see this value at all. Mostly the staff are very very rude.
The furnishing and decor of the room is modern and well maintained. The location of the hotel is excellent in the Microcentro. The breakfast buffet was rather basic and understocked on a busy weekend morning.
The location is the best possible, with easy access to the subway and close to most city attractions. The room and bathroom were clean and comfortable. The double room we had booked was not available, so we had to stay in a twin room. The staff said the beds would be joined, what never happened, even though we asked again the next morning. Also, the linens for one of the beds were initially missing, which we were given a request, but we had to make the bed ourselves.
the breakfast the bathroom
location in the center of historical city lot of noise the fridge was losing water. they ask you to pay in advance which is not noticed on booking.
very central and convenient to theatres, shops and restaurants. helpful staff who spoke english
Convenient l;ocation to everything, good value for the money. Breakfast was very good! Staff at the Front Desk were not very friendly at times if you had questions. Coulbe be that I spoke English. Patricio was great!
It was centrally located in the heart of Buenos Aires , was good value for money and the staff very helpful .
The hotel is right on the pedestrian street, Lavalle, in the heart of the micro-center of the city. Easy access to restaurants, tourist attractions, subway/taxis. The rooms we stayed in were the non-renovated rooms, so they were as clean as can be expected of pretty old furniture and bathroom fixtures. From the rooms that face the street, you can open the window and look down on some of the street entertainment taking place on the corner of Florida. The free wireless internet was available only in the lobby and you wait while the receptionist goes through a cumbersome process to get an access code, only to find out it's good for one hour. I didn't like that the beds were all twin-size, even if you have 3 people. When I asked for a double-size bed, there was nothing available unless I wanted to pay quite a bit more. I didn't like that the mini-fridge is locked and you have to ask to have it opened. Also, I would have preferred that the "included" breakfast be available until 11am or so. We didn't get going early enough in the mornings, after enjoying late evening dinners out on the town in Argentine fashion, to take advantage of it. The only reason I might not recommend this hotel is because there are so many to choose from in that area - you might get all the advantages without the disadvantages somewhere else.
Very good location, central There is no safe box in the room