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The courtesy of the Manager for upkeep of Rooms. I was frustrated by the fact that the Wi-fi or Internet did not function. I followed up the whole day with the reception and was unable to perform my business duties and missed many online meetings. They kept promising that the internet will be there soon, the technician is on the plane etc with stories. The Wi-fi finally started working when I checked out the next day. I do not recommend the stay in Fraser apartment.
The room size is big and it's cleanliness The information we told advanced was not correct. We have asked 2 times (via booking and direct to the hotel) the numbers of the bathrooms and they said the two bedroom executive has two bathrooms with toilet and shower. Actually there is only one bathroom and due to a smoke smell we asked to change the rooms. The staff was not really willing to help us. Beside this there is told about a swiiming pool which is actually not in the hotel but in a fitness centre behide the hotel and you have to pay for it, even though with discount I feel it's a little bit deception. The hotel is a liitle far from the centre.
The hotel is new and well equipped. Though a bit small in size, the room is comfortable and service is fine. It is a bit walk from the hotel to the metro station (about 7,8 minutes). You need to take the metro to the central, so this hotel is not perfectly situated for those who dont want to walk too much.
be aware of major work in the next building that starts at 6.30am, and will go on for at least a few weeks, if you are light sleeper
Very good position. Price of the breakfast (which was not included), but many good places to have cheap breakfast around the hotel.
The hotel was very quiet The price of the breakfast was very expensive - 16euro for a continental breakfast.
The staff is very gentle, always ready to help you; Near to city centre and a few steps from Astoria metro stop
room was very comfy and clean.jacuzzi &sauna superb after a long days walking.nice &quiet.the perfect stay no
Good central location, away the main street.
Very good location,close to centre, the staff are polite, friendly,and helpful,very clean hotel... good choice!! no comment
very close to the center - Danube river ... (actually the hotel is in the center) no possibility of supper!!!
great value for money, clean rooms, varied breakfast, friendly reception, just a three-minute walk from the nearest metro station (Astoria) and just 15 minutes from the Danube
great,,,, wonderfully,,,,rooms none
free Coffee Internet facilities, great breakfast with friendly and very professional staff Checking out, wanted to stay:0)
Excellent professional, helpful, friendly knowledgeable staff, including cleaning staff. Gorgeous room. Hotel in good location Would benefit from coffee making facilities in rooms.
Wifi connection, excellent breakfast with friendly staff, helpful reception, very comfortable room, very hip and classy design tricky
the comfort and personal attention everything was just perfect
This hotel was top quality, excellent service and staff, wonderful breakfast and nice location. The recently refurbished (Feb 2009) hotel has been very well kitted out and everything was very comfortable! It is a bit difficult for taxi drivers to find the hotel, but the instructions on the hotel's website are clear enough.
Staff very helpful and hotel is in an excellent location.
Very professional and friendly staff, comfortable rooms, gourmet breakfast, visit at Palazzo Zichy was pleasure
Perfect hotel for business trip
We had a lovely stay. The staff was very helpful. The breakfasts were great, and the design of the hotel was exceptional! Thank you, Alex & Susan from Florida USA
Wonderful hotel in a quiet atmospheric street where there are a couple of nice good value restaurants. Superb breakfast. Excellent service. Stylish spotless rooms.
Really good hotel, building well renovated and friendly staff as from the beginning to the end. Not too large and very clean. In addition there is a bar with free coffee/tea/water all day long. Price was not expensive compared to the value, amenities and services offered. Mattress in the room was not comfortable has expected a bit too thin
The hotel room was modern and clean; the staff were friendly, helpful and attentive; breakfast was good too. The hotel is close to a mainline train station which is an area prone to vagrants. Lone travellers should take note to stay on big, well lit roads.
the shower was great lack of english tea at breakfast and tea and coffee making facilities in the room
My room faced the street and was very noisy at the first night. I asked to change and they gave me a bigger, comfortable, and quiet room for another two nights. Breakfast was pretty good. Although it takes a little walk from the Metro station, it was worthwhile concerning the good quality and the price.
Clean room, nice breakfast included in the room price. The room was not too capacious.
Fantastic breakfast and lovely staff
the room was very nice and clean; it was quite cold and wet whilst I was there and the heating system made the room very warm and toasty! The staff were very polite and friendly and if you were a vegetarian the breakfast was fine. The location was not in the best area and it felt a bit "edgy" at night and I don't think I would have gone out on my own in the evening.
The room was clean and quiet. The breakfast was delicious and the desk staff was helpful.
Very helpful staff Nothing
Recently refurbished, nice and good. Friendly staff, good breakfast. Central in Budapest The wifi internet access was bad. Could do with some instant coffee and tea at the room.
The staff are kind and competent. The hotel is close to the train station and quite near (15 minutos walk away) the city center - Blahja Luisa station. The breakfast is nice, the rooms and facilities new and nice. Best 4 star-hotel budget. The surroundins are not beautiful, yet its safe and that´s why the hotel offers a good fare.
Good service for the money Sauna is not equipped with a relax room. Parking space in arranged in a different hotel. Room was not equipped with a electric kettle, so we could not prepare a tea or coffee for us.
Friendly staff; clean room The hotel is not air-conditioned and the windows had to be open to get sufficient ventilation. However, because of a VERY noisy bar close by, it was impossible to sleep unless you closed the windows. Then the room quickly became too hot to get to sleep.
Free internet Far away from city center, and the distance quoted on the website is not actually a good reference.
First thing that comes to mind is an excellent staff who will provide you with all the necessary information in more than one language. Location of the hotel is very good. Rooms are kept very clean. Value for money is excellent.
The front office desk was very helpful and friendly
the room is clean, the breakfast is good, staff is friendly
Nice staff, good breakfast and cleanliness of the room, good conection with the public transport Closet without shelfs, breakfast room too exposed
Good value for price No english channels and old carpet. And internet is a problem.
the iedia that the hotel in neer the metro ant the tram they didnt change the towels in the bathroom
it was very close by for all our amenities english breakfast tea and english channels tv
The hotel was clean and peaseceful, the staff was friendly -
The staff at the desk were friendly and the rooms were nice They need wireless access in the rooms
The staff was very friendly and helpful. The location is nice if you need to go shopping or have good options for food. Close to the metro. However, the walls are super thin. I could hear every conversation going on in the next room, even with my tv on. Also, if you have the window open, it is super noisy. The stay would have been just fine if it weren't for the noise. It was so bad that I wouldn't stay again. I did not sleep. Noise
It is a quite place with very confortable and large room Sauna was not operating around 7pm
I booked through booking.com: a Deluxe Double Room with breakfast included.
Really nice new hotel ... big comfortable rooms & nice bathroom for peoples who like the minimalist style. I just can recommend it. The hotel is too big for my taste. Huge distance between the elevator and my absolutely nice room.
The check in process was professional and prompt. The Front office team in general was informative and polite. Our room was of good size, modern, clean and comfortable with the amenities required. Location was near the metro with a good assortment of drunks and vagrants - although apparently harmless and reasonably safe. The Food and Beverage department is a disaster. The Dir. of F&B should be sacked for the lack of training and leadership of the team as well as no supervision. For the three days that we stayed there, the breakfast experience was such a challenge. There was often only one cook in they're open kitchen who could not cope with keeping the buffet stocked and we had to keep making several trips to the buffet to get food as it arrived . The wait staff would wipe the tables with unclean towels and and let the debris go to the floor, The kitchen was openly dirty, one of the male cooks never wore a hat. In the back of kitchen, through an open door, I witnessed a wait person rinse out /wash a pitcher in a handwash sink.
Accommodation was perfect. Great spacious rooms, bed and bath (we had "smallest" type). Easy safe parking just in hotel under ground. Good location - on the same corner is underground train and trams. Quite expensive parking (around 20 euro per day) and very expensive Internet connection (around 7 euro per HOUR and 14 euro per 24 hours) - but on every corner is cafe with free wifi. When you will come by car dont change money on borders - there are terrible rates (in Budapest centre are exchanges with rates up about 20% better, than on borders with other countries)
I stayed at this hotel on mid July 2009 for 2 nights.What I liked:1. relatively close to center(Vaci Utca) 15-20 min of walking; 2.clean rooms with modern furniture ;3. breakfast ok; 4. perfect free wireless connection; 5. no parking fee in front of hotel(in weekend) 6. large LCD TV What I didn't like: 1. No A/C(though many said that there's no need because it's an old building, I tell you can't stay in the room when outside it's above 30 degrees C)- so the first was horrible: opened window, but still so, so warm and a lot of noise from the street because of the opened window. The second day on the evening it rained the temperature dropped with 10 degrees so the atmosphere in the room was perfect. For this first night on a scale from 1 to 10 it deserves 1. ; 2.rather small room and tinny bathroom ; 3. outside aspect of the hotel(I'm not really interested about this aspect but still...); 4. small room for serving breakfast. ; 5. So, I'm afraid I can not recommend this hotel for what I wrote on first point
Very nice and helpful staff, beautifull room, decent breakfast. It's not hard to find if you have a map (print yourself one after you book). During summer, air conditioning will be welcome. I was hot in Budapest and the room was still warm at night. We understood that they are going to implement AC, so it should be perfect in the future.
Clean, recently renovated, close to lots of Budapest attractions, I would stay here again. Wireless internet in the rooms did not work (weak signal) but worked well in the Lobby/breakfast area.
Very new facility in an old building in a good location close to trams (5 minutes walk). Rooms are small but very modern and clean but not air conditioned which can be aproblem on a hot day if you wish to rest. Otherwise a good value hotel with limited facilities. Recommended. no air con.
The hotel is very clean. Cleanliness
Staff was excellent Staircase, no elevators. I had big luggage. But it was ok b/c the staff was very kind and helped me carry it up and down the stairs. Wasn't a problem.The hotel is slightly on a side street is the only thing. But taxis are fairly cheap, so it was ok.
Quiet area, especially if you get an inner courtyard room. Room had new decor. Room and bathroom fairly small but well laid out and bathroom had good excellent extractor fan. Fridge/mini bar in room. Free tea available in reception. Breakfast simple but good for only $3 euro. Free wifi plus terminal in lobby. Excellent security. Walking distance to bars/restaurants and public transport. Limited street parking or parking garage close by. No english news channels available.
We received a room somewhere in the back of the reception. The room was very clean, we were satisfied with it. No parking places! Parking in Budapest is rather expensive, about 400Ft/hour.
The staff was helpful, spoke good English, the room was comfortable although a bit small, the hotel is within walking distance from tourist attractions like the National Museum, the Synagogue and the Dome, Vaci Utca. The hotel does not have its own parking (but many other central hotels don't). We had a room with a street view which is OK, but other rooms open towards the interior court which is not so nice.
staff very friendly and helpful. Great location and access to public transport. can be noisy as no aircon,(does have heating for winter) and window faces on street and sounds carry exceptionally well. Not a major problem.
location,nice room's and furniture very bad isolation's,we could heared our's neighbor all the time,the hotel staff was very unpleasant at the beginning (in the morning,first day), and room look's biger on pictures
Nothing I forgot my importnat goods at the hotel, but it was already throw away .... Cleaning lady doesn't have wel trained... I think...
Staff were always friendly and helpful, facilities provided in hotel were quite good Would have liked if breakfast had been warmer but otherwise good selection
Nice size rooms Very clean & comfortable Nice fitness facility Gracious lobby & stairways Comfortable bed Lunch in restaurant was very good at reasonable cost Very nice location
It was very central and close to the metro and bus lines
The location is walking distance from city center,from the Synagoge and from the River the pictures in the web site...arent like in real.
Location, hotel staff Jacuzzi didn't work, for hotel with 4 stars they must have free wireless internet. AC worked but only heating.
Location Staff not nice exely root at times
Internet access expensive, but at the end anyhow it did not work. Both in-room and wireless access failed.
Acomfortable hotel and good value for money it was not as central as we had thought and there werent many cafes or restaurants nearby.
Location, Cleanliness, Rooms.
Lovely hotel, excellent breakfast, good location and friendly staff. I recommend it everyone.
Free wireless internet. Room did not have a window.
Close to a metro station and tram stop. The atrium was bright and attractive. The rooms were clean upon arrival. The room was not vacuumed each day. Some of the towels that were given were ragged and stained. The TV channels stated didn't play. The breakfast buffet was rationed by staff who put as little out as possible or left dishes empty instead. No exterior window in the room.
they did not sell food. like lunch and dinner etc or even snacks.
very good breakfast, cleanness, very close to metro stop, fairly big room. The wireless did not work for us. The bathroom was smelling bad. We reserved a double bed but we received a twin. We could not freely speak after 10pm because our room had a door to the next room and our voice was disturbing them and vice versa.
Clean room and good breakfast. Neighborhood a bit run-down, but no problems were experienced. On one morning there was no hot water.
eat breakfast cant open tv
Coffee cold at breakfast and also sachets of coffee in room were 3 in 1 - not good for those of us who do not take milk or sugar in colour, especially for someone with diabetses
Location, clean, quiet, freindly staff.
Very modern hotel (i.e., 3 months old).
Quite nice interiors and pretty convenient location. Very noisy fan and breakfast was just awful. I don't think one can say it is a boutique hotel although pleasant to stay.
nothing is satisfied.
very close to metro and railways
Cheap, staff was friendly, couple decent bars nearby. Generally clean. No parking, had to park at the nearby mall (although for free). Beds are narrow, and the towels were old with holes. There was no power in the wall socket, hairdrier and tv did not work.
We needed a hotel close to the train station, therefore the location was perfect. The staff was very helpful, many thanks for that! For me as a vegetarian the breakfast offer was rather limited. The rooms were very laconic, I wouldn't rate this hotel as a 4-star hotel.
good location, clean room single bed is too too small, breakfast is too simple
Good location, helpful staff, excellent breakfast, nice comfortable and clean room, very quiet.
Location At least a kettle for hot water should be provided.
Very close to train station but not to many attractions. Good breakfast. Shower and facilities need maintenance.
Very nice room. Very clean and new bathroom. Well located
large varieties of food in breakfast The house keeper did not wash the glasses after used
Location next to train station Staff was awesome! We had room 514, clean enough at $49usd and only 1 night Remember. You get in life, what you pay for. For the price in a city, stuck accidentally overnight - thus hotel rocks... Dark hallways
Location very near to the railway station, good selection of food for Breakfast. The room was big and comfortable. Only a minor point but the cofee was very weak at Breakfast.
Friendly and helpfull stuff. The lounge-bar is nice and opened 24 hours. It offers soft drinks, beer, sandwitches ... there is allways something.
It is unacceptable to ask to pay the hotel in advance, when you have a credtcard nr. and have checked the value of the creditcard!.
The jacuzzi the noise from outside (the street)
Reception staff has been very kind and professional to explain everything about city and trips Tables cleaning on breakfast time is not sufficient. Distance from the city centre is about 20 minute by walking and metro stop about 10 minutes, this is not descripted in the hotel Web site and booking.com
rooms nice and large,good breakfasts.Staff really friendly and helpful lifts always seem to be stuck on one floor,restaurant often difficult to find a table plus some foods ran out esp the yoghurts when the child groups were booked in.Shower needed a good clean to get rid of mould.Website led me to believe hotel neared to city centre than it actually was.
Safe parking In in the room should be a bedside table and in the bathroom should be at least a chair,
Nice location (Blaha Luja), 10 min walk to subway, 20-25 min walk to centre. Reasonable price.
Good, well-equipped hotel just outside the city centre, with some very good VFM restaurants (as well as plenty of shops) within easy reach. Good-sized bedrooms that are comfortable, clean and fitted with aircon; breakfast/breakfast room perfectly OK; nice bar with plenty of comfortable seating. Helpful staff. Overall, very good value for money. The bar temporarily ran out of the excellent Hungarian beer it serves!
I especially liked the staff, who was very friendly and helpful, and the promotion whose forth night was an offer. I didn't like the smell in the corridors.
Location and staff was helpful, parking is great - inside the building and secure There was poor wifi reception in the room