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excellent professional helpful staff
Absolutly nothing they dubble charge me for one nights accmodation and would not repay the money i had to call my bank and invovle the police still awayting refound Absolutly nothing they dubble charge me for one nights accmodation and would not repay the money i had to call my bank and invovle the police still awayting refound
The Bed was the best we have ever had in Europe. Very Clean and the Design of the rooms, especially the bathroom was fabulous. Simple, Elegant Style. Furnishings on outside terrazzo were fun and comfortable.
I like the room as well as the bar at reception level I was surprised to have to pay for a breakfast I did not have. But I suppose this had to do with the fact it came as a promotional, 'take it or leave it' package?
Style and comfort of the room, Excellent professionalism and kindness of the staff
Beakfast & resceotionist was quite helpful.
Very polite staff
the comfortable room no
I love in this hotel in a prime location in the city center, markets, and particularly among the international fashion shops and the hotel staff friendly good spirit and vitality They freezing of 300 euros from your Credit for the duration of your stay + value of accommodation and breakfast, the Internet and the position of the vehicle is not free and at the same time expensive
Well located near metro stop. Staff were pleasant and helpful
My room was very spacious, positioned at 5th floor very quite, which is very important for a business trip. Amreican breakfast was excellent, stuff fast in refilling empty plates. Sauna and pool servise is very good, not to crowded, so one can enjoy there time in sauna as long as they want.Staff at the reception very well informed and happy to help.
The staff we very friendly and helpful on desk. They also let me have a late check out at no extra cost! B'fast was a very wide selection Dont bother eatting in the hotel in the evening. Over priced, not great service and food was just about standard! However in the bar very friendly and cheaper bar snacks
They gave us a executive deluxe suit instead of a deluxe room because we arrived late and deluxe rooms has finished. Suit was very big, comfy and clean. Parking is 21 euros for a night, internet connection is expensive. Also they billed us the breaksfat but the it must be included to our reservation so we have to show them our booking papers. And dont use minibar.
Easy walk to city center, good bus service, and nice resturant very close. Room was very quiet and buffet breakfast was excellent. Entire staff was very helpful/friendly. Free covered parking was a bonus.
design, swimming pool, breakfast that fact that Juzzi didn't work.
good location, service, rooms and breakfast. would definitely stay there again
Your hotel was an excellent choice! It was very clean, the staff was extremely helpful!!! Especially one of the bellhops and I wish I took his name because he really went above and beyond to be helpful! It was an amazing value for our money! The breakfast was excellent too.
The hotel is clean, comfortable and ideally located for my purposes. The staff are friendly and cheerful. This is not the first time I have stayed here, and certainly not the last.
The hotel must provide a smoking-area, or a kiosk outside the hotel for the smokers to be protected from the cold and rain while they smoke.
I liked the swimming pool, the sauna, the room and the breakfast is very good When we arrived the room was not ready, which was a bit annoying. We were promised bathrobes to go swimming but it took them 2 hours to bring them to the rooom. However with check out we were offered our minibar expenses for free which was very kind.
The staff spoke english well and gave us great tips about travelling around in the city Yes......it said that they had massages in the hotel information.......but when i got there, they told me that it was a massage shower; not a person. I was very disappointed!
The staff was very friendly and helpful, I got a free map of the city centre with an explanation. The room was very nice too, it was clean and the big bed was really comfortable. Four Points was a good choice.
Nice and silent room
Rooms were big and bed was good Location, as it's still quite far from the centre. Staff was ok but not very friendly. It's a basic hotel. The stars and price would make you expect something a lot better.
Warmly greeted and treated like family I had no coffee in my room. That means housekeeping is not following procedure and the decay will be quick
Customer service was superb Location was too far from the Grand Place, had to take a bus or tram, then walk to get there, since it was snowing, it didn't make it too comfortable of a stay for us. I'd stay closer downtown next time, but for the cost, it was very reasonable.
The comfort and cleanliness of the room no
Comfortable bed and friendly staff. Location not very central but right on tram route. Nothing to do in the hotel, but only intended to sleep there so not of a concern.
Nice,comfortable rooms.Good breakfast.In all, good value for the money paid. A bit too far from nearest Metro-station.
High price for in house films
location, friendly staff, cheap parking, big room Free intyernet provided only in the lobby
The hotel was clean, the rooms are comfortable, the staff - polite, breakfast was tasty. I did not like that there are no smoking rooms and only for this reason maybe I will not stay there anymore. It is terrible to go outside for every cigarette.
Spacious rooms, very clean and quiet environment. One of the receptionists was kind enough to allow us print out travel documents free of charge. Morning breakfast setting, the service was extremely poor, staff appeared uncaring and unresponsive to the needs of guests. I witnessed staff and management eating food from the breakfast buffet from their hands, in full view of seated dining guests - astounding!?
Confortable hotel, good service, convenient breakfast, nice room ( this time) and near to our meetings in Brussels.
Neat, clean hotel. Our room, the breakfast room and the bar were far too warm. The breakfast room was too small, creating long lines for the buffet and a chaotic atmosphere in the dining area.
breakfast room long queue for check out - no express check out
Cosy atmosphere Room small, limited choice of breakfast buffet.
Comfy clean room with with good bed, great breakfast, well located near centre and European district
good location, good customer service room too small, too cramped
Breakfast and service. It is situated in the city. The water
We stayed for 6 nights in July and very satisfied with our stay. We initially booked a standard room but felt it very tight for 2 people with 2 large suitcases. We were going to be there for 6 nights so we upgraded for the suite for a little extra. We did not try the restaurant or the bar. Pros: The hotel is neat, location is great. Its about 15-20 min from downtown, but very close to public transport. (Bus stop - Science or Metro: Troon) Its also very close to Luxembourg plaza and the EU Parliament. The room we stayed had street view and despite being on the road side wasnt that loud. The breakfast was a good spread. The staff were very friendly and helpful. We asked for firm beds, but since they didnt have any they were able to arrange for planks under the mattress as a workaround. They even gave us vouchers for free drinks at the bar for opting to conserve water/energy by not asking to change linens/sheets daily. Cons: The mattress is very soft. If you have a bad back then the mattress is not good. I upgraded to the suite hoping I can use the pull out couch, but still struggled almost all of the 6 nights. The hotel tried to arrange for wooden planks to be placed under the mattress, but it only helped a little. Our room had very low internet wifi. When asked they offered a highspeed network at a cost, but it didn't matter because our room has low signal for any wifi connection.
The bed was comfortable. The room was really small and our bed was only 140 cm wide. Actually there was nothing else in the room than the bed. In Friday night there was a jazz club in a restaurant downstairs which caused lot of noise during the night.
Friendly and helpful staff and location Internet service was weak
Loved the decor, the coziness, the restaurant and bar downstairs. The location was great and the staff was friendly and helpful. Our room was very small!
Nice hotel, rooms reasonable size, comfortable beds, very quiet. Nice breakfast in the morning. Fairly close to the centre (about 20 minutes walking distance) and also close to metro. Very good value.
A very good location, close to a metro station and major shopping streets.Very nice decoration. Internet connection and breakfast included. The room was fairly small and the back street on which the hotel is located is not particularly inviting (especially after dark)
The rooms were extremely modern and clean, the beds were comfortable. The room was a bit chilly but I put on a sweater.
Very clean and staff helpful A bit out of the centre but not a problem if you enjoy walking, breakfast was adequate
Great breakfast, quiet rooms, updated rooms and furniture. No directions for arrival given on website, and it was somewhat difficult to find.
Soundproof Rooms . The bathroom was very small , flooded with water if you take shower or bath , some of the housekeeping employee work also at breakfast buffet , which was very poor also in items & the wireless internet is not available in the room & only cable internet which means that you can not use your tablet or ipad .
You are paying a room rate for a suite. Also is a quiet, safe zone of Brussels. the building is 1/2 block from the Renaisance where you make the check in and out. The building only have one person of staff from 8AM to 3PM.(and is out for lunch from 12- 1PM)and nobody on the weekends There is no breakfast in the building, only at the hotel
Location is good. Very quiet area with excellent transport links to the city centre. Large appartment with good facilities. Needed to stay an additional night due to chaos with Eurostar. Staff were excellent in sorting out our needs and we stayed an extra night at the same discounted rate. Reception staff were always very helpful. The internal soundproofing could be better; a noisy family were in the appartment above and could be heard late into the night. Cleaning staff opened a window which was left open all day with temperatures at -10C! You breakfast in the Rennaisance hotel next door, and whilst breakfast is excellent, the staff are constantly hovering to take your plate away. Hint- take breakfast early as it gets very busy.
Cleaness of the room, confort, facilities offered The reception desk was always very bussy and I have to queue many minutes to get served. The Hotel charged me a guarantee per night of stay although I payed the invoice on arrival. The room entrace key card was dezactivated often and I have to get to reception to get activated.
Wonderful, spacious and perferctly clean rooms, very well furnished, kitchen with all amenities, excellent position, extremely comfortable beds. I really appreciated the calm - nevertheless the hotel is in the city centre - and the direct access from the parking to the rooms, without having to pass through the reception every time. Perfect for business and family trips, especially for longer stays. Just one remark: in the parking, there are certain high sidewalks and level changes which are not painted and are hardly distinguishable from the pavement.
The overall standard was good. We requested adjacent rooms when we booked. It was so important to us that I telephoned the hotel 10 days before arrival to re(iterate this request and was assured that it was duly noted. We were meeting family for a weekend break - we live in different countries. With a small child we could only socialise with family in the evenings and use the baby monitor in adjacent rooms. We were not given adjacent rooms - the rooms were on different floors. Despite numerous requests and explanations the hotel refused to help. They were extremely unhelpful and made us wait almost 2 hours before they refused, yet again, to help. They told us that check in was busy so we'd have to wait! Even when we offered to pay a supplement to be moved into adjacent rooms they refused to help telling us that by now (2 hours after our initial request) the hotel was completely full! This meant that we were unable to spend evenings together - the whole point of the trip. The heating in our apartment did not work at all. It was very cold and we had to rely on plug in electric heaters which were hot and dangerous for our toddler. There was no kettle as advertised. Several light bulbs did not work. The remote control for the television in the bedroom did not work. The dishwasher was dangerous as it was not secured into position and , in fact, tipped up on 2 occasions.
The appartments are very good located, very clean and have everything necessary for short or long term stay. Staff is helpful and friendly (although in Renessance Hotel nearby). Location is excellent, approximity to EC and Parliament, major shopping streets, excellent public transport The appartments might be comfortable and quite but our bedroom was just above the garage doors which were opening/closingthe whole night - we woke up everytime this happens. In my opinion management of the 5 star hotel should be aware of things like this and prevent renting such rooms. We stayed two night, otherwise we would heavily compalin. Please check location of the room before deciding to enter.
The apartment was spacious. Good furnishings. Excellent Breakfast. Got it for a very good price No Steam bath as advertised. Very limited staff.
The location was excellent, and with weekend rates it was especially useful when needing to stay in Brussels between a Friday and Monday. Very spacious. The bathrooms could have been more updated, as they were rather stark and some fixtures were plastic.
the location and the size of the room the fire alarm started three times (we requested a smoking room) but we were not smoking; we called the receptionist and when the team arrived to find out what the problem is they insisted to open the window while we smoke (which we awas did) allthough we tried explaining that we weren't smoking (we just entered the room after being gone for 6 hours)
breakfast - great diversity, good cooking heating was not so great and the water was heated using a boiler :):):) come on...we had to take showers at 30 mins minimum distance or else...an icy shower :)
The opportunity to be in my own flat, with a separate bedroom and living room, and to prepare my own breakfast. Only the fact that the curtains in the living room did not cover the whole window.
The room was well decorated with adequate furniture, close to the business district and train station. The charge for extra linen was 20 euros a day, which I thought was absurd, they also charged 20 euro a day for parking and 10 euros a day for internet. overall we could have stayed at a nearby hotel that included all of those things for less money than we spent.
It is not suitable for me to pay all the prise of hotel at ones, I would like to pay on the 3rd day of my staytment.
Excelent location, very clean appartments and service. It is very recommendable. It would be great to have breakfast at the hotel, and not a suggested cafeteria on the street.
lovely stay enjoyed brussels great place ......
The proximity to the EU institutions
Size of room no tea or coffee in the room.
spacious room, excellent location
The fact that it felt like a home and not a hotel room. It was spacious and clean near the places I need to be. I wish that the Pool was free, And if the instructions on useing the Washing machine were a little more clearer.
appartment style room, very spacious, separate bedroom, location
It is good value for money. You will not have to use earplugs and will enjoy the breakfast. The room is also nice, clean and not to small, the staff is friendly and helpful. One chair had spots :)
cleanliness Working desk too small
The staff were friendly and helpful, and the breakfast was really good. The internet did not work in our room, due to the fact that the evening staff member was not able to reset the router. The hotel owner was not too happy having to pay booking.com 20% of the rate.
Very helpfull staff I found the breakfast rather modest.
The staff was really friendly and very helpful. Also the location of the hotel was great. Very close to shop streets and to some attractions. You can easily walk to the city center. The room was really clean and cute. It was a good price/quality ratio! Actually the bed was noisy, so it was not convenient for a couple. Also, it is not mentioned in booking.com that we had to pay for saouna and jakusi, but it is mentioned as facility with the gym (for which we didin't have to pay). A small detail is that there was not mirror in the room, only in the toilette, so you have to wait if someone is in.
Excellent breakfast During the nights the water-pipes were very noisy! No wardrobe in the room!
very clean room, courtteous staff and central the mattress on the bed was too soft
The politeness of staff, 24 hours open reception, the flair, location and the proximity to the metropolitan and a city center.
The staff were exceptionally friendly and accomodating. I thought the breakfasts were especially good.
very nice and clean hotel
Contemporary, stylish design; friendly and helpful staff; very clean.
cheerful and accomodating receptionist nasty plastic undersheet to cover slightly stained mattress.
Free Wi-Fi, reasonable price. Location is close to Shopping area. No packing at the hotel but there is pablic parking near the hotel. Breakfast is not buffet style, only a few bread, ham, cheese and coffee. But I can accept it with the price.
The air conditioning unit worked well. Room was old, not well kept, and dreary looking. The bed was not confortable.
Recently redecorated, clean comfortable hotel
free wifi small bed, poor breakfast.
There was very good access to workplace, city centre, and reasonable restaurants. The price was extremely high for what was on offer
Location + leaving luggage with reception all day after ceck out, and coming back to change, using downstairs lavatories
It is very central The windows of the single rooms 435 and 335 must be repaired. They do not close properly.
Unlimited using of wireless internet connection free of charge, hotel location near metro station Luize I would prefer to have breakfast selection (be it the same as presently) in a buffet-like style.
No private restrooms - shared on the floor, Suspicious aerea, No signs "do not disturb", they just came in and woke me up
The breakfast was good and to a fair prise. The staff was smiling and helpful. Very "thin" walls. You can hear noise from other rooms, can effect your night sleep. The room was almost too small.
Excellent breakfast at very reasonable price, friendliness of staff
Convenient location unsafe for kids -elevator did not have a proper door and locking. toilets were cramped door was broken and without any lock
the staff, the place not clean, not confortable
Proximity to Brussels centre. Slight musty odour in some internal rooms. Also: immediate external neighbourhood is off-putting due to decrepit buildings.
the hotel staff
Morning breakfast is good, friendly reception and cost worthy… Hotel is not clean, Room doors are not working - bathroom door, door between two rooms etc. Rooms are so small…
they were renovating, they did not warn us beforehand.
Friendly staff Small room