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It was very clean, great localization, in the center but no notice when you sleep! Loved it Liked it all
--the efficient check-in --the very large (by European standard) of the room --the absolutely excellent buffet breakfast included in the room price
Close to touristy areas It might be a 2 star hotel but that doesn't mean you skimp on cleanliness. It was also SO loud, even at 2am. When we called to complain about a domestic dispute in the room next to ours (throwing furniture and screaming) they said they'D get to it when they can. Didn't happen.
The staff were nice. The hotel is in a very seedy, unsafe area. The room was cramped and even though it was a non-smoking room, it smelled like cigarette smoke.
everything! The welcome by the reception staff, the cleanliness of the hotel and room, the ambiance, the breakfast service and the "black" head waiter who was very pleasant and graceful in looking after us. The restaurant prices. 5 euros for tap water served from a bottle. Martini served straight in a regular glass rather than in a martini glass.
The location was great and next to the centeral turistic spots. The staff was kind and allowed us to late check-out Excellent breakfast buffet. The room was cleaned everyday, and was fully equipped. WI-FI signal was poor and the room. There is no tea/coffee making facilities or bottled water in the room. I don't have antyhing else to say.
The AC worked great. Our non smoking room reeked of cigarette smoke.
Very good hotel for the price no
Excellent location, great price, good breakfast(included) The staff that received us wasn't so helpful and had a bad attitude
Great position: very close to the city center, to the main attraction and to public transportations
Good location; nice staff; Spacious lobby and bar gives relaxed athmosphere and room to relax. Rooms basic but clean
The room was spacious and clean. The breakfast room was an absolute horror, with hundreds of tourists fighting for food and a table. The facility is a disgrace to an otherwise decent hotel. The water in the shower was too cold and the pressure too low.
Location is good. staff are excellent and very nice. Nothing
Great location, nice rooms and we thought the price was really reasonable.
Excellent location just around corner from The Grand Place Reception staff somewhat unhelpful but the concierge and staff very helpful and informative.
Location and standards
staff was very nice, location was perfect, room service breakfast was great
I thought the breakfast was nice, and the beds were comfortable. I had to ask to switch my room twice as I found the rooms depressing and not light or big enough. The room temperature was very cold and I had to ask for a space heater. I found some concierges helpful; others not. The food in their restaurant was not good and I had an issue with something I ordered. I also wished they had made laundry service available. The lobby is very cold and shuts down early, and there is no where to have a drink, read and relax. The bathroom smelled very funny, and I could not get them to fix this. I also received no offer of help with my luggage when I called down to say I was checking out. Overall, this hotel needs updating and to be much more cozy, light and guest friendly. There is a lot they could do to improve.
Excellent overall, nice furnishings, perfect location. Wifi was spotty - signal was fine in the bathroom, but not on the bed. Absolutely nothing else to complain about, though.
The bed was not very comfortable which is dissapointing from a hotel of this standard
Staff was very helpful and professional. My experience was exceptional. Everything met expectations.
The location close to Grande Place is excellent. Old fashioned bathroom, with even a little bit of moisture in the corners.
Hotel is very well located in the city center - ideal for tourists. Just couple of things spoiled whole Brussels experience: 1 - Discovered there were no towels in bathroom right after taking a shower, 2 - Late evening food from room service was foxy - a complete shame for a 4 star hotel.
Location is fantastic; staff is wonderful. It's a very nice hotel.
Staff friendly and efficient, concierge particularly
A bit overpriced, the breakfast good but to expensive. The best is the location !
we liked the quality and luxury, and the staff's friendliness as well as the italian restaurant few things minor like no iron board and was a bit pricy and minited room service options
helpful staff, center of the city for the price i paid, wroth it!
Very central, easy to walk anywhere in city center, very good hotel facilities and friendly hotel staff. Because of the very central position of the hotel, street noise goes around the clock day and night, which is a problem for the rooms looking at the streets.The bar served moistened nuts and the reply was "this is what we have".
Location not free internet
Fabulous service from the Concierge, ALL staff v courteous, helpful and the best service I have had in a hotel for a very long time! The room maid even put a bookmark in my book!
location is great! we had problem with room service. couple of days before arriving we ordered, prepayed a small birthday cake for 60euro wich they could not take to the room from the kitchen in 45 minutes after asking for it, so we could not wait for it. They explained that they were to busy.
Quick check-in, discreet personnel
The location of the hotel is excellent. Our rooms were on the fourth floor. This floor is due to be renovated. I would suggest that it is overdue. Tiles are lifting in the bathrooms making proper cleaning impossible and there is mould everywhere. The toilets are coming away from the walls. They also block at regular intervals. Cupboard doors are coming off their hinges and racks of drawers are broken, making unpacking difficult. The beds were soft and uncomfortable. After we complained, we were moved to another set of rooms, also on the fourth floor. These rooms were in a slightly better state of repair, perhaps owing to the fact that they were part of a suite and therefore used less frequently. However, the beds were still uncomfortable and are due to be replaced.
Its nice clean and in a good location I arrived at 13:46 and I was told that check in starts at 15:00 so I was given the room as a favour Thats the feeling I got
General ambience, decor, location We could not adjust the room heating low enough or alter the temperature of the bath/shower water.
Great location for bars and restaurants.
Perfect location It is really 4*. No 5*.
Free wifi, cleanliness, allowance of late check out, location Slow wifi, water pressure in shower
Staff was very accomodating and I was very pleased with the service. I paid extra to stay on the business floor as I had much work to do between meetings. The Internet was barely working and I was very unproductive. This was a major disappointment especially for the extra money spent.
Location and staff weRe great. I was on the second floor and there must be a club directly underneath. I couldn't sleep because the music was throbbing through the room. I had to be up at 5 am so this was disastrous. Not good at all. Not worth it at all.
I thought the entire staff including housekeeping was very friendly, helpful, courteous, efficient in trying to meet our needs. I had to deal with management couple of times and Dimitros was just great! Location is excellent, rooms are well lite with all the amenities. I like the idea that every floor is different in color and décor. Also many rooms are not the same. I like the state of the art security system and privacy with the room keys and not being able to access another floor w/your room key. Rooms are comfortable not like some hotel rooms that are very small and crowed. I think on the daily basis they should make a slight change in their menu for the buffet breakfast. Everyday it was exactly the same. Breakfast is open 6:15 and they should be ready at 6:15, the hot food was not ready till 6:40, chef was still preparing. I was with a Globus tour in Amsterdam, Luxemburg and the 2 hotels there had a slight change in their menu. Radisson should get a sophisticated coffee machine so people can help themselves that way you don't have to ask them for coffee and it would help a busy day. It was very chaotic, short of staff several days in the breakfast restaurant, , everybody was running around then accidents occurred spilling coffee, crashing plates. Tables were not cleaned off so it was difficult to find a table. I understand that at times understaffing occurs, I think days like this they should have a sign Please wait to be seated, so they could get a table ready for the amt. of customers to be seated. As people were let in freely, we're looking for a clean table and it was difficult to find one so I landed up cleaning my table plus got my own coffee. I felt it was ok to help out a little bit. They have a ledge anywhere from 2 1/2-3 inches high before going into the bathroom which doesn't make sense why they have it, it serves no purpose and certainly does not help the décor. I think it is very dangerous especially at night. I kicked it on the first day 3 times and then I put a colorful luggage strap on the floor and left the light on. 2 other couples stumbled on it, laid a towel to even it out, taped some paper across as a reminder that the ledge was there.
Free parking at the hotel. Nice surprise were the tickets of the Margritte museum and the tickets of the public traffic. Good service, nice personel good breakfast, good excusebecause it was too crouded to be placed immediately. The room maid came twice disturbing us. The room smelt of smoke, what was irritating.
I have received everything I asked for - a hotel in the ceter of town, with all the amenities, corteous and pleasant people at the reception and the departure. I shall use you on my trips again.
Complaint about a broken light bulb fastly dealt with. Very pleasant stay. The fact that internet on the computers in the lobby was not easily/freely accessible for checking emails or train departures. A slight inconveniance...
Very centrally located and close to Grand Place.
Very near the city centre, 2-3 mins walking distance
Great location. Modern facilities. Spacy rooms. Good value for money.
Good sized room with comfortable bed and excellent bathroom. Tea and coffee making facilities were good. I was disappointed that the pool was too shallow to have a swim - probably more of a splash pool.
It was easy to find at it was placed in a perfect area, close to everything - Metro was round the corner as well as the central station. The area had a lot of very good restaurants just next to the hotel. I would stay here again if i had to go to Brussels. No
Great location. Only 2 min. walking distance to the Grand Place. Nice area. The pool was great, we used it every night. 2 saunas, VERY relaxing! Open until 10pm. The staff was helpful and went out of their way to help us figure out where we were going and would call taxis for us. The rooms were nice, the pictures on this site do them no justice! Nice bar area and bartenders, open until 1am! :) Would definately stay again! Only wifi and certain rooms, had to use lobby area to get on the internet. Very expensive to use. 10 euro for one hour and 25 euro for 24 hours. The beds were a little to hard. Beckfast was WAY to expensive. 15 euro per person per day. They over charged us for the room by 100 euro. But once we mentioned it they quickly fixed the problem.
nice hotel for a city-trip, kids enjoyed swimming pool though it was very small
I like the location,value and cleanness of the Hotel.
The breakfast, the room, the pool, the videogame at the lobby were very nice. There was a line to take the breakfast. We had to wait about 20 minutes to have a seat.
Location of the hotel is excellent, as it is near the metro as well as Grand Place Towels had holes in them and bed linen was not clean
Great room and bed plus very friendly staff A hard street/location to find but well worth the effort
the hotel is new! everything is so nice prepared. The wash room, the bed sheet are all very clearn. The room is big.The Location is excellent. But travellers must make sure you come out from the correct tram/train stop. If you come out from the correct one, you find the hote is just in front you. We came out from the trian station main exis, returns out we walked a big round to get to the hotel. if you are not sure how to go there, make sure you check the google map or call the hotel when you get off your train. if breakfast is included in 99 Euro would be great!
The hotel was within a few minutes walk from Grand Place and close to many cafes/restaurants. The hotel was minimalist but comfortable with a great bathroom including a superb walk-in shower. The staff were very helpful. It was a little difficult to find being tucked away down a narrow street.
absolutely newly opened, excellent staff, very good breakfast; excellent standard of room and bathroom wireless not working in room; little natural light
Perfect location for our city trip, nevertheless quiet. Fantastic breakfast buffet. Very friendly staff except from the very grumpy one doing the check out early in the morning...
Very nice room. Clean, big bed, high quality cosmetics. Hotel has 2 computers with Internet. You can use them free. Location is excelent - 100m from Central Station. The heating system wasn't working. Hotel staff was unfriendly. They didn't care about client needs. Breakfast is pretty poor for a 4 stars hotel. The food is fresh and tasty but you have not many chooses (french style - avaricious).They asked us to pay the bill in advance when we checked in.
Excellent location, general good quality hotel cold
Central location. No noise from the street. Nicely decorated. Staff willing to solve the initial problems: example, electric heater brought to the room; metal key to lock the door, etc. Front desk staff still not 100% trained and familiar with tasks and tools. Before opening an hotel basic checks should be a must: telephone not working, heating not working, hotel room could be locked only with a traditional metal key, etc.
Nice design, good location and potentially good overall package. Room was sizable and bed comfortable. Hotel had opened previous weekend and there were issues, unfortunately. WiFi signal is not the strongest yet and air conditioning is sucking all the heat out.
Friendly hotel staff. Excellent location just 50m from the central station and 10min walk to the down town. Sound-proof rooms. Nice Breakfast. In the first day, some reconstruction activities took place at the lobby area. In case, you go there for business purposes, please note that the wireless access is only available at the lobby, and the internet connection went down due to an ISP fault.
Convenient location I had a "good " rate in comparison with the "off the street" price but this hotel is over priced
Lovely room, bath and bed The tv internet does not work neaRly as well my laptop. I wish I had used my laptop. Also the price for the high speed connection is very expensive.
The staff was friendly and helpful. The location of the hotel is ideal for travelers. The rooms were clean and the facilities were wonderful. When we checked into our room, the internet access was broken and the tv audio feed for the bathroom was also broken. After they realized that it all needed to be repaired, we were required to move to a different room. It did not make for a good first impression, although we really enjoyed the rest of our stay.
They didn't have guilt. They had blanket with sheets!
that you walked out the door of the hotel and you were 50 met from train station and the tour buses.the main attraction were also very close by. the hotel was very tired looking for a 5 star.
Once the issue of our lousy bed was raised the first morning they gave us a decent room and bed immediately. Our next 2 x nights in this hotel were fine. The bed in 329 sagged unbelievely badly in the middle and left us both a wreck by morning.
Staff - Mr. Benjamin Deleplanque was beyond professional and courteous. Room pellows. It could be a better kind and a lot softer.
Its location no
Great location, you could take the train from Midi Station to here for free with your train ticket. Big rooms, comfortable beds, and late check out (2pm) if you're Hilton Rewards member. Great stay in Brussels!
The location was excellent and the room was not enormous, but completely renewed. In any case extremely good value for money. The personnel at the bar was very helpful. Few small details: 1) we asked for a baby-cot, but it was furnished without protections which we asked unsuccessfully, 2) the first morning we were told at the restaurant that the breakfast was not included, which was not the case according to our reservation (probably a bug between the booking.com and the hotel reservation systems as it was fixed the day after after showing our reservation), 3) we informed that the pipes in the bathroom were blocked (the water didn't go out), but nothing happened whilst we were there
Great location, one stop from eurostar terminal. Hotel on the square at the entrance on Brussels central station. Superior rooms small but very cosy x comfortable. Upgraded to larger room to be near to disabled aunt, lovely big room x bathroom but not quite as cosy. Breakfast was included x was excellent. Wouldn't stay anywhere else. We came to celebrate my uncles 75th birthday. It was pouring with rain when we arrived on the Saturday x did not stop. The hotel restaurant was closed x the only place to eat was the hotel bar. I was told no bookings so we all went down at 7.30. We finally got seated x ate at 10pm which was far to late for our relatives. The food was lovely x great value when it finally arrived x the staff were all fantastic.
Leaving the hotel I woke up 3 times to find the room filled with a smell of rotten eggs which me me feel ill and had to change rooms. the second room was fine, but much smaller.
Location near the Grand Place, internet service, godd breakfast and helpful staff.
Excelent location, good breakfast
Excellent location, within easy walking distance of the main sights and public transport system. Accommodation was clean & tidy and staff most helpful & efficient. Our room was faultless.
location was good, staff was nice the room was horrible. awkwardly placed in a dark corner next to the service elevator and stairs. a lot of noise of staff moving stuff, walking up and down the stairs at night and early morning. definitely not what I expected from this hotel which seemed nice from the pictures. I felt cheated and very disappointed. If there was a way to request some kind of refund or compensation, I would.
Nice rooms, great location We could smell the sewage in our room. When we confronted the staff about it, they said yes, the sewage line runs under the hotel.
nice rooms, good breakfast. power on my shower was low and took a long time to heat up in the late evening.
Clients are very good taking care of.
The relaxed attitude and comfort, that made it a pleasure to stay for our weekend visit to the Christmas Market Would like tea making facilities in the room
Location The internet connection because is paid.
This hotel is located very close to Grand Place and to Brussels-Central Metro station. The staff was very helpful. The rooms are clean ans have modern furnishings. We would stay there again. The Internet connection, Breakfast and the Restaurant were too expensive.
Location, hotel decor.
In the centre of the old town and very close to good but expensive restaurants. Also 2mins from grand place and shopping street. Rooms over priced but clean + comfortable. Good 30min walk from eurostation but Metro station just behind hotel. Excellent buffet breakfast Expensive room rate on weekdays. Not a bargain holiday. Room for 3 is a camp bed arrangement in a 2 bed room, so quite squashed with little floor space and inadequate wardrobe/ draw space for 3.
Very good location, close to Grand Place Easy to get there from the airport
The perfect location
Near the center;the kindness of the staff;price worth
Very quiet despite central location Streets around it covered with garbage. City workers on strike?
Great location. Great decor. The hotel truly conveys an air of luxury and expensive design. Ideal for a weekend stay. Not all lights in the room were working.
Architecture, Decoration, Room and coffee Room was small, hotel is small but very luxurious and modern
sophisticated furniture and atmosphere of room I prefer normal inner shoes style.
room superbly equipped and furnished. Sometimes difficult to get service in the restaurant and bar
Excellent value, room, price, hamman, sport, bathroom, nespresso and bed. I am in Brussel on a regular basis, but did not select for my next visits because price delta was to big with Radisson Blu (80€). For a smaller delta I would have selected The Dominican. Nothing
very attractive boutique hotel with upscale ambience. The rooms were very well appointed, comfortable and contemporary. Brand new renovations in November, so it feels new, but in the setting of an old monestary building. Very hip.
Great location. Helpful and friendly staff. Our room was spacious and comfortable. The only negative is breakfast is not included. One can choose to pay €27 per person, a hefty price for eggs & toast.
This hotel was absolutely amazing! My husband and I were road tripping through Europe and stopped in Brussels on a whim. This hotel and city ended up being our absolute favorite. It is a beautiful hotel, with excellent staff, and the facilities are great. We can't wait to travel back and stay at the Dominican again.
The atmosphere in the hotel and also the staff and their friendliness. No.
The design and atmoshere
The comfortable bed, the nespresso machine, the location, the kind staff, We had a bathroom with the shower in the middle of the room, so that the whole room was flooded after the shower. The view of our room showed on the restaurant, we would have preferred another view.
Our room was spacious and we were impressed with the bathroom and amenities. We didn't get the same room rate on the additional day we stayed (due to the Belgium rail/bus strike). Consequently, we had to pay a higher rate for the day on top of the amount we were paying for a room in Bruges that we couldn't get, to due to the strike.
the condition of the room and bathroom is 3 star at it's best, not a 4 star hotel
--> TLDR? This hotel was a nightmare because of: - No working water for 2 days without notice! - Rude and unprofessional staff (arguing in the hall for 40 minutes) - The worst water pressure - Ladies - Bathroom was completely unusable to do hair/makeup (lighting, no plugs, no mirrors outside the bathroom) Oh and that "open bar" they call out? You have to pay for anything you get from it. They like to be purposefully deceiving here. After a 8 hours of travel, sweaty and tired, we arrived at NH Brussels Grand Place. At the counter was a notice saying that there would be no water service (no showers, no use of toilets, no use of sinks) until the evening. News to us. I asked why we were not notified that there was maintenance on the water - if we had been emailed, I would have showered before leaving in the morning. It was a huge inconvenience that now I had to either sit in the room for hours waiting for the water to come on, wasting our precious little time in Brussels, or hit the town with hair that hadn't been washed in 2 days, and generally just feeling disgusting. Without apologizing, she said they found out about it this morning and there was nothing she could do. We came down later and asked for a manager. He wasn't in. We were upset that we had no warning about the water and were treated without empathy by the concierge. We were told by another unapologetic employee at the front desk that this is planned maintenance that happens at the start of the year to clean the water. So...you didn't know it was happening to give advanced notice but it's planned maintenance that happens this time every year? Alright then. The next morning we're awoken at 8am by a woman loudly cleaning out all the rooms in the hall. Bit early? Fine. Then we hear more commotion - the woman, along with what sounds like the manager, are loudly arguing in the hall. We can hear it all the way from the bed, as it's a heated argument. This lasts 30-40 minutes. I get up and see that there's a slip of paper under my door. I pick it up and realize it's identical to the notice we saw yesterday, just with changed dates. Yes - the water will be off again from 10:30am to 5:30pm. It is now just after 9am - thankfully we didn't sleep in and miss our ability to shower again!! Yet again, we get no notice that we need to get up at 9am or earlier to get a shower again. Good thing we had a full day planned and weren't reliant on using the toilet in the hotel during the day. I take a shower (while I still can), and it's seriously a joke. The water dribbles from the shower head, barely allowing me to fully rinse the shampoo from my hair. I towel off and pick up the hotel-provided hair dryer. It's weak, but it will do. One minute later, the dryer overheats and is rendered unusable. Luckily, I have a travel dryer. I see there are no outlets in nor around the bathroom. Typical Europe. I go out into the bed area and realize the *only* mirrors are in the bathroom. I'm forced to use my faint reflection in the tv as a mirror. That done, I go back into the bathroom to do my makeup. I look at myself in the mirror and see that the lighting is so poorly laid out, it makes it nearly impossible to see what you're doing. There are no front facing lights, just an led that is behind you as you get up close to the mirror to apply makeup, making you look like the monster in a horror film. Clearly a woman had no hand in its design.
Very much so!!!
The fact that it was really central location in the capital and easy !
Nothing. Rip off. Totally overpriced
Location close to the Grand Place. The bar was only open at certain times. I was also surprised that there were no coffee/tea making facilities in the room.
Good central location, the breakfast was very good and I would stay here again
Location and price, perfectly adequate Noise from hall, some maintenance issues in room
Very modern, clean and comfortable rooms. Having a room at the end of the hallway (no noise) and with windows opening at the front and the back of the room was surely a bonus. Staff at the desk spoke many languages, unfortunately Dutch was not one of them.
Hotel was fine - very close to Gare Centrale and Grand Place Breakfast was ridiculously expensive 21 € - and was not worth the money - just a standard buffet
big & silent room
The Staff were always very friendly, welcoming and smiling. This made it easy to approach them about anything. The room and facilities there were really very good.
It's location was excelent and the hotel generally was good.
Room, spacious feel, cleanliness, comfortable beds and bed linen Aircon in bedroom inadequate - too hot. The fact that our internet booking had not been transferred to the hotel, who had no record of it on our arrival and, thus, could not provide the essential kingsize bed that we had specifically requested due to back problems. Fortunately, they had one room still available but with 2 queen beds and were not prepared to consider a discount or anything else by way of compensation as a gesture of goodwill for the fact that they had not received our booking due to no fault of our own and could not provide what we had requested. Would recommend the hotel (see below) with the caution that if one had booked via the internet, the booking may not have been sent to the hotel and to ring hotel to confirm.
Location is super. Nearby all shopping Parking is not free and expensive and not convenient
Great reservation, great hotel, great weekend !!! None
Very nice place, good breakfast, clean rooms, good location next to the city center
Location is good. Building is too old.
Very clean.good service. Tv non functional! Extreme difficulty in finding the parking garage. No free internet.
Location was great - Nice rooms and good breakfast. Hotel is only two blocks to Grand Place. Close to good restaurants and spots for a nice Lambic. Make your own waffle for breakfast.
Not sufficient tables for breakfast (you hale to wait for free table)
Very central and luxurious..Alberto at Reception sorted out my Blackberry phone by ringing through to England..Staff extremely helpful and polite Thankyou Alberto! Great breakfast also. Very noisy at night as it was in the centre of the city cars hooting people screaming avoid front bedrooms
its very nice hotel and room and its super location ! i will recoment this hotel for another people. can be cheaper breakfast )))) but its nice breakfast
Ideal location for tourists, beautiful rooms and the most amazing beds. Staff so help full and friendly. Only thing booked a late check out on our last day which was no problem they changed it from 12.00pm to 1.00pm the house keeping came into the room just after 10 we were still in bed.
Excellent location just in the centre of Brussels; a historical place occupied by the hotel
excellent location discounted weekend room for single use turned out to be on top floor with no lift and no view of the garden - fair value, but not the great bargain it first seemed.
Great location, very clean, staff very helpfull No elevator to our top floor.
everything!! probably the size and appointments of the room were the biggest and best surprise. Best European hotel I've ever stayed at. If I weren't traveling light, I suppose I wouldn't want to lug my suitcase up a flight of stairs. But I DO travel light and the stairs are part of what makes this hotel what it is.
Room was unique and had great character and lots of space.
This is one well situated classy hotel that represented great VFM. N/a
The location, the historical character, the style, the comfort and the theme originality. nothing
The location, near the train connection to the airport, was great. The hotel was quaint, and had everything we needed. Our room was across an outdoor courtyard (which was pretty), inside, up an elevator to the 4th floor, then up another flight of stairs.
The understated elegance of this former ambassadors residence made it feel like a privilige to stay here. The junior suite the 'folon suite" was very spacious and the decor was full of character. The sumptious bar and residents lounge were just wonderful- so peaceful. the staff were friendly, courteous and very helpful. The location was suberb in the city but very quiet and tranquil with reasonably priced parking nearby. For the traveling connosieur who expects atmosphere. service and luxury in a 17th Century historic setting. What a wonderful experience!
The location of this Hotel is very good.