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Excellent location, great price, good breakfast(included) The staff that received us wasn't so helpful and had a bad attitude
The AC worked great. Our non smoking room reeked of cigarette smoke.
The location was great and next to the centeral turistic spots. The staff was kind and allowed us to late check-out Excellent breakfast buffet. The room was cleaned everyday, and was fully equipped. WI-FI signal was poor and the room. There is no tea/coffee making facilities or bottled water in the room. I don't have antyhing else to say.
Very good hotel for the price no
The room was spacious and clean. The breakfast room was an absolute horror, with hundreds of tourists fighting for food and a table. The facility is a disgrace to an otherwise decent hotel. The water in the shower was too cold and the pressure too low.
Great position: very close to the city center, to the main attraction and to public transportations
Good location; nice staff; Spacious lobby and bar gives relaxed athmosphere and room to relax. Rooms basic but clean
It was very clean, great localization, in the center but no notice when you sleep! Loved it Liked it all
everything! The welcome by the reception staff, the cleanliness of the hotel and room, the ambiance, the breakfast service and the "black" head waiter who was very pleasant and graceful in looking after us. The restaurant prices. 5 euros for tap water served from a bottle. Martini served straight in a regular glass rather than in a martini glass.
--the efficient check-in --the very large (by European standard) of the room --the absolutely excellent buffet breakfast included in the room price
Close to touristy areas It might be a 2 star hotel but that doesn't mean you skimp on cleanliness. It was also SO loud, even at 2am. When we called to complain about a domestic dispute in the room next to ours (throwing furniture and screaming) they said they'D get to it when they can. Didn't happen.
The staff were nice. The hotel is in a very seedy, unsafe area. The room was cramped and even though it was a non-smoking room, it smelled like cigarette smoke.
Great location, nice rooms and we thought the price was really reasonable.
Staff was very helpful and professional. My experience was exceptional. Everything met expectations.
The bed was not very comfortable which is dissapointing from a hotel of this standard
Location and standards
Excellent overall, nice furnishings, perfect location. Wifi was spotty - signal was fine in the bathroom, but not on the bed. Absolutely nothing else to complain about, though.
Excellent location just around corner from The Grand Place Reception staff somewhat unhelpful but the concierge and staff very helpful and informative.
The location close to Grande Place is excellent. Old fashioned bathroom, with even a little bit of moisture in the corners.
Location is good. staff are excellent and very nice. Nothing
I thought the breakfast was nice, and the beds were comfortable. I had to ask to switch my room twice as I found the rooms depressing and not light or big enough. The room temperature was very cold and I had to ask for a space heater. I found some concierges helpful; others not. The food in their restaurant was not good and I had an issue with something I ordered. I also wished they had made laundry service available. The lobby is very cold and shuts down early, and there is no where to have a drink, read and relax. The bathroom smelled very funny, and I could not get them to fix this. I also received no offer of help with my luggage when I called down to say I was checking out. Overall, this hotel needs updating and to be much more cozy, light and guest friendly. There is a lot they could do to improve.
staff was very nice, location was perfect, room service breakfast was great
Hotel is very well located in the city center - ideal for tourists. Just couple of things spoiled whole Brussels experience: 1 - Discovered there were no towels in bathroom right after taking a shower, 2 - Late evening food from room service was foxy - a complete shame for a 4 star hotel.
nice,large room and common areas were very attractive high cost of internet service-this is free in many hotels
Very pleasant stay, comfortable well appointed hotel. Good location. Excellent value.
Very nice playced.
Le Plaza is a dream hotel. Best ever. Location, staff, room everything great. Breakfast was a bit expensive
The location of the hotel was great to get to other areas. The packing of the hotel has low capacity in the parking garage and the hotel parking lot has no security my car got broken Into and all the items in my trunk and inside me vehicle were stolen.
The staff, in particular Nancy, were absolutely fantastic and made for a very pleasant stay. The Hotel and location were stunning. Great stuff altogether.
The room was fantastic and the staff very helpfull
Perfect location :)
Everything worked great. Personnel was very helpful. Cleaning was exceptional. Good location. Room interior was old and worn.
It was in the middle of the city and shopping malls I was told it is 5 star but it was only 4 star !!
nicely situated and nicely decoarated hotel. very decent. I recommend
Location is good. It is an older hotel, but that also makes it unique.
It was a beautiful hotel, well located and the rate on booking.com was very good. Room did not have a view ( looked onto a brick wall, which made the room very dark. Not a major issue.
Location Tried to charge me 30% more than the booking price. Long waits checking in and out. Staff overall very unfriendly with some exceptions.
Every thing great, very friendly staff, excellent breakfast
Perfect location. Nice staff. Goood breakfast. Big rooms. Nothing
Lovely decor and atmosphere The pillows were not very good - I woke up with a neckache!
The hotel was very central and had an impressive reception area. We had to change rooms three times . The standard of accomodation was extremely disappointing for such a renowned hotel. The rooms were cold and very noisy from the street below. The room we eventually ended up in smelled of stale cigarette smoke. We did not have the energy to ask to be moved again. We would never consider staying there again.
The service ,unbelievable good
The cafe outside, Breakfast was not up to the standard of the hotel. Actually very bad. Rooms on the backside not very interesting
Spacious room w comfortable bed
a lovely art deco hotel with good facilities, free and extensive breakfast buffet included. Free mineral water in bar a nice touch. apart from a small bathroom so toilet right next to bath (which was ok) the breakfast buffet hot trays were at best lukewarm
The Cafe Old and tired hotel.
staff, rooms and atmosphere in the restaurant and bar the web site says it is just 9 km from Vilvoorde, but it was long time to get there by car
Free weekend parking in Hotel,Not far from city centre 2 min by car. The Breakfast cost 20 Euros, I chose this hotel to enjoy spa,not worth.There is no chairs to relax,there is no proper changing room.For 180 Euros You can find better 4 star hotel .
Wery nice, komfortable, good food and service, quaert hotel in centrum hectict city. We like it!
There was no AirCondition.
very convenient location (North Station +close to underground). Very nice+ helpful staff. quite respectable+ spacious lobby, bar, etc. No fridge in the room. No iron. Room more like ***hotel.
The warm welcome from the receptionist when we arrived and checked in. The location. The rooms are to hot and there's no way to change that besides opening window. When I called reception the staff were neither helpfull nor polite. The restaurant staff could not handle the amount of guests.
heating system in the room
The rooms were very nice and comfortable
Good location to the city Was not informed that our room would not have an air conditioning unit. It was 90 degrees in Brussels during our stay and they only provided us with two fans. It was extremely hot and very uncomfortable, when I filed a complaint they couldn't move our room until the very last night and only refunded me $25.
Staff, Breakfast buffet. No swimming pool etc
Felt it was a 3 star hotel
clean, efficient, comfortable. Reasonable cost if you look for discounted from the hotel's standard room rates. Good Internet access except for capacity to send attachments. television had very poor sound quality. could have offered more channels at optional purchase?
The walls were a bit thin, and we could hear the people next door talk.
location was brilliant, hotel was very accommdating, it let us check in early and on leaving they allowed us to store our luggage. also lots of resturants located near it, and plus city sightseeing tour bus pulls up outside hotel. walls are a little thin, can hear other guest use bathroom facilities.. can be alittle annoying late at nite, otherwise fine hotel for price
Close to center and to business location It is too warm in the winter. Should be possible with air condition when windows can't be opened.
The bed was very comfortable (and this is my most important review criterion). The breakfast was excellent and abundant -- would appeal to many different tastes. Wish I had time to use the spa.
I was "unvolontary" upgraded to a super room at 28th floor - I liked that! All OK.
Breakfast: fresh and nice variety. Internet: fast Very few bathroom items provided by hotel, no space for your own bathroom items, no space for your luggage (no luggage holder), no safe, no shelfes for clothes only hangers, no bathrobe, no slippers, no complimentary mineral water. My hotel room didn't look the same as on the web page, instead of specially requested king bed, I've got 2 beds near each other.
Too many people for the elevators to handle. I had to wait 10 minutes before an elevator stopped at my floor. And no roomservice.
good location, cofee/tea making facilities in the room, varied breakfast, toiletries am a non-smoker and had a smoking room
excelent cental location there is no effective air condition in the room and the room is hot
Friendly staff-extensive reception and dining area - very good Buffet breakfast. A/C was not working in my room and it was too warm for the first two of my five night stay. I complained and the only solution apparently was to turn off the heating in my room altogether. This was done but I also had to open a window (21st floor) for the remaining 3 nights.
Very central, easy to walk anywhere in city center, very good hotel facilities and friendly hotel staff. Because of the very central position of the hotel, street noise goes around the clock day and night, which is a problem for the rooms looking at the streets.The bar served moistened nuts and the reply was "this is what we have".
we liked the quality and luxury, and the staff's friendliness as well as the italian restaurant few things minor like no iron board and was a bit pricy and minited room service options
Quick check-in, discreet personnel
helpful staff, center of the city for the price i paid, wroth it!
Location not free internet
Location is fantastic; staff is wonderful. It's a very nice hotel.
Staff friendly and efficient, concierge particularly
Front desk staff was wonderful -- rooms were comfortable. Horrible service in restaurant ( being a single female travel likely contributed to this); room was very poorly insulated re:noise. Heard everything all night.
location is great! we had problem with room service. couple of days before arriving we ordered, prepayed a small birthday cake for 60euro wich they could not take to the room from the kitchen in 45 minutes after asking for it, so we could not wait for it. They explained that they were to busy.
Fabulous service from the Concierge, ALL staff v courteous, helpful and the best service I have had in a hotel for a very long time! The room maid even put a bookmark in my book!
A bit overpriced, the breakfast good but to expensive. The best is the location !
Friendly staff, nice room Extremely slow wireless, odd selection of TV channels
The room was very spacious and the hotel is bright, modern, and clean. Good price but mainly made up of business travelers (we were on our honeymoon). Didn't try the restaurant/bar (Smoods) on the first floor because the priced seemed absurdly high. Would be great for a longer term business stay because of the separate desk area in the room. Not much negative to say. The location is a bit of a hike from the tourist hotspots like the Grand Place. It's close to the Botanique metro station which was convenient but it would have been nicer to have a quicker walk to the city center instead. If you do walk to the city center from the hotel, make sure to walk through the gardens and then down Rue Neuve - it's much nicer than walking between all of the business buildings.
The rooms are spectacular for a 3 stars hotel and the staff is very kind and helpful.
Great breakfast simple fresh room decor Hotel will not loan adapter most basic thing in most hotel bug charged almost 10€ for one. Stayed with other hotels in area none does this
I liked the fact that the rooms are of good size, as well as the cleaness of the hotel in general I found few employees quite rude. There is one called MC that is very rude. I also didn't like the fact we didn't have water in the room fridge and we need to ask for water downstairs in the reception.
excellent reception at the front desk from the arrival until departure
My room was spacious and they offer a good buffet breakfast with a wide range of choices. The free wi-fi in all rooms also came in handy. The hotel is close to the metro and bus- and tram stops. They are currently undergoing a big revamp and as such parts of the hotel are under construction. I experienced a bit of construction noise, but there were no problems regarding dust etc.
Near Metro Station, Big clean rooms Arrangement of the breckfast room, to many different places
We liked the art work in the room and the TV prompter for information The staff was really rude when we were checking out. There was a problem with an overcharged credit card and they made it to seem like it was our fault and took forever to fix it. Also the location was close to a bad neighborhood and it was really far from the city center
Very modern, well designed hotel. Helpful staff. Nice size, comfortable room. Our room weren't cleaned properly on our arrival, the trash was still there and there were strings of hair in the bath tub.
The staff were very friendly and helpful. You were able to choose your room based on the decoration. The rooms were very comfortable and quiet. Also, the hotel is very close to a tram station and about a ten minute walk to the train station. My room was very clean and seemed new. Also, why go for a hotel breakfast when you can buy a delicious waffle in the Grote Markt? The deadbolt on the back of our door wasn't working properly, but the room still locked.
The room is big for the price we paid. The bar downstairs was nice and the bartenders were friendly and even made us specialty drinks that weren't on the menu We got to the room late in the evening, the receptionist gave us our room key. When we got to our room, our key didn't work. This happens sometimes so we weren't too upset. I came back downstairs and told another guy at the desk that we had just arrived and that our key didn't work. He fixed it and apologized, we headed to our room. When we opened the door, a woman shot up out of bed and asked "who's there". I felt terrible. Tried to apologize quickly as I spun out the door. I went back down to the desk and the people working had figured out what happened because the lady I walked in on called the front before we got down. They gave a voucher for 1 free glass of wine or beer and gave us the new key and apologized once more. When I turned to walk away, I realized that the same room that we just interrupted that woman in was still written on the key holder card. I turned and told him "this the same room we just came from". He said "oh, oh, I'm sorry." And gave me the right number. But he almost sent us back to the wrong room a third time. All kinds of other things went wrong while we were there. Loud construction RIGHT outside our window at 6am every morning. We were told we would get a five dollar voucher for the bar for every morning we didn't get our room cleaned and we never got it. 4 days in a row, we didn't want our room cleaned. We didn't care about the voucher, but when we went to the desk to ask for an extra bottle of water for our room (which comes with a free bottle of still water and sparkling every morning if you get it cleaned) the desk attendant said we couldn't have free water if our room hadn't been serviced. But when I mentioned that we never received our vouchers, there was some reason we couldn't get that either. I was so frustrated from no sleep from the construction and all the other issues (many of them too small of importance but also too many to list) that I stopped listening to their reasoning. I had decided that I'll never stay at this hotel again. Which is unfortunate because I had stayed there one night last time I was in Belgium. I didn't have much interaction with the staff as it was another late night. I just needed a bed for the evening. My only complaint was the location was kind of inconvenient but after this experience, i realized the problems are far worse than the location
Room is quite spacious and clean. Breakfast was yummy.
The room was big and very quiet.
Newly remodelled, reasonably comfortable, wireless in the room.
Excellent help from desk personnell, very nice breakfast and free WI FI; I don't like to single beds joined together.
The price was good value for the centre of Brussels Room was quite small particularly toilet. No food available after 10.30 and no information on alternatives for travellers who arrive late.
staff were friendly, breakfast was good and the lacation was good. Althought check out was at 11:00 we were allowed to stay untill 12:00 check out at 11:00
Marvellous hotel with a good price in the centre of the city. More friendly personnel
great localization, great design
The hotel was really clean and beautifully designed. The bathroom had a bath in it that you often don't have at many other hotels. The breakfast served was also to my liking. The warm water in the shower did not work correctly.
the staff was very courteious Layout of the building
Good location not great, nice remodeled room, good value , staff ok not great, good value for Europe
Very clean and quiet. Good exercise room I used on 3 occassions. Based on my experience at other hotels in Brussels, i.e Sheraton, the breakfast was OK but nothing special. For example, no staff to prepare a freshly cooked omlet such as at the Sheraton and the Marriott.
The freebies that were given(this works products) and the breakfast buffet The bar was closed on saturday, only one chocolate on the pillow
Excellent location, just in front of City2 mall and near Gare du Nord.
Location. Cold room and noice from the street.
The free wifi internet access is a boon. It works well and is easy to use. The hotel switched off it's heating rather early in the season and I could not use the heating part of my room's temperature control. I was uncomfortably cold and had to ask for a heater to be provided.
comfort and cleanliness
I liked the art nouveau design , the location and the discount price. The airconditioning system did not worked properly or at all.
the room comfort and view. no
The hotel room was well equiped, very spacious with walk in shower and a bath! The staff friendly and their was a nice ambience to the hotel. Located across from one of the main shopping malls a plus. The prices for the room mini bar were exspensive. If the hotel were to price this as value for money they would find they would get used much more by patrons.
Luxureous hotel, in room massage on request (E70/hr), fitness centre, good bar (free newspapers incl Dutch), great location on inner ring next to City2 shopping mall and beginning of shopping street Nieuwstraat, public parking & metrostation next door, 500m from Gare du Nord. Breakfast is expensive (E25 p.p.) and is automatically added to the bill, you have to ask to take it off (if you didn't have it).
location super, spotless clean hotel and friendly staff, great value too.
Good location. Good breakfast that was included. Loud room and window. Broken coffee maker. Windows didn't open. Low water pressure in shower. Starchy hard sheets.
Just the manager was really good, the front desk can be improved mainly regarding parking information
The location was ideal. The stuff very friendly and efficient. The rooms were spcacious and quiet. Breakfeast very good.
Centrally located but feels a bit shabby. Hotel is showing wear. Not a holiday spot, feels more like a business conference spot.
What a lovely room! Just great, and a perfect location. Quite long queues at checkout so hard to ask reception staff anything.
The 8th floor room had a very spacious balcony. With the temperature well below zero it couldn't be enjoyed but a summer visit would be a different matter.
The location was excellent as were the facilities, The breakfast buffet was varied and served until 11am. The hotel has no double glazing and was quite noisy in the early hours with street and traffic noise.
Standard of service & accomodation for the price, friendly helpful staff and the location It was hard to find good directions
Great location, great hotel, lots of shops, restaurants and bars around it Hotel directions aren't useful, use this: Take Tram/Metro direction Gare de Nord, Get off at De boukere, exit Av. Ad Max and it is right opposite the street as you exit.
I found the room comfortable, the young lady who was on duty when I checked in and on the couple of afternoons/evenings I was around very courteous and helpful. Liked the spaciousness of the foyer as well. I enjoy a drink in a bar and would have welcomed such a facility in the hotel.
The excellent location and the great support of the personel ,the tidy room and the hospitality made the whole family very happy.
The location of the hotel is excellent. Our rooms were on the fourth floor. This floor is due to be renovated. I would suggest that it is overdue. Tiles are lifting in the bathrooms making proper cleaning impossible and there is mould everywhere. The toilets are coming away from the walls. They also block at regular intervals. Cupboard doors are coming off their hinges and racks of drawers are broken, making unpacking difficult. The beds were soft and uncomfortable. After we complained, we were moved to another set of rooms, also on the fourth floor. These rooms were in a slightly better state of repair, perhaps owing to the fact that they were part of a suite and therefore used less frequently. However, the beds were still uncomfortable and are due to be replaced.
Free wifi, cleanliness, allowance of late check out, location Slow wifi, water pressure in shower
General ambience, decor, location We could not adjust the room heating low enough or alter the temperature of the bath/shower water.
Very comfortable bed and pillows
Clean new rooms, free fast internet, excellent GYM, location
Perfect location It is really 4*. No 5*.
Free parking at the hotel. Nice surprise were the tickets of the Margritte museum and the tickets of the public traffic. Good service, nice personel good breakfast, good excusebecause it was too crouded to be placed immediately. The room maid came twice disturbing us. The room smelt of smoke, what was irritating.
I have received everything I asked for - a hotel in the ceter of town, with all the amenities, corteous and pleasant people at the reception and the departure. I shall use you on my trips again.
Staff was very accomodating and I was very pleased with the service. I paid extra to stay on the business floor as I had much work to do between meetings. The Internet was barely working and I was very unproductive. This was a major disappointment especially for the extra money spent.
Great location for bars and restaurants.
Nice design and location Couldn't sleep because of poor noise isolation of room over street
Very centrally located and close to Grand Place.
It was easy to find at it was placed in a perfect area, close to everything - Metro was round the corner as well as the central station. The area had a lot of very good restaurants just next to the hotel. I would stay here again if i had to go to Brussels. No
Very near the city centre, 2-3 mins walking distance
I like the location,value and cleanness of the Hotel.
Great location. Only 2 min. walking distance to the Grand Place. Nice area. The pool was great, we used it every night. 2 saunas, VERY relaxing! Open until 10pm. The staff was helpful and went out of their way to help us figure out where we were going and would call taxis for us. The rooms were nice, the pictures on this site do them no justice! Nice bar area and bartenders, open until 1am! :) Would definately stay again! Only wifi and certain rooms, had to use lobby area to get on the internet. Very expensive to use. 10 euro for one hour and 25 euro for 24 hours. The beds were a little to hard. Beckfast was WAY to expensive. 15 euro per person per day. They over charged us for the room by 100 euro. But once we mentioned it they quickly fixed the problem.
Location of the hotel is excellent, as it is near the metro as well as Grand Place Towels had holes in them and bed linen was not clean
The breakfast, the room, the pool, the videogame at the lobby were very nice. There was a line to take the breakfast. We had to wait about 20 minutes to have a seat.
Complaint about a broken light bulb fastly dealt with. Very pleasant stay. The fact that internet on the computers in the lobby was not easily/freely accessible for checking emails or train departures. A slight inconveniance...
nice hotel for a city-trip, kids enjoyed swimming pool though it was very small
Good sized room with comfortable bed and excellent bathroom. Tea and coffee making facilities were good. I was disappointed that the pool was too shallow to have a swim - probably more of a splash pool.
Great location. Modern facilities. Spacy rooms. Good value for money.
efficiently run,good breakfast and served till noon on weekends n/a
location for EU is excellent. local staff hopeless. valu for money the poorest. 10 min to get to your room if you stay in the backwing of the building
The service was very good. Even though I arrived at the hotel earlier than the check in time, I checked in immediately without any delay. The room was very clean.
Standard high, and quality excellent, the cost due to the promotion was fantastic and I would recommend this hotel to anyone Had booked dinner, and we had to wait to be seated, price of meal in the hotel slighlty more than the restaurants near by but standard high.
Very nice, modern hotel, which is located right next to the European Commision and a metro stop. Several good bars and restaurants close enough to stagger back, but far enough away that they don't disturb you. Very clean room, and friendly English-speaking staff.
Location, service attitude
The view to the street in the rainy weather They have charged me euro 8 per minute for an international call. That was far too expensive. Moreover, the breakfast was not included in the rate - euro 25 per person extra for breakfast.
I like your staff how they treat the guest, very accomodating and respectful. Keep it up!
nothing specific poor lighting in the rooms
Very pleasant and modern hotel in the heart of Eurocracy land, with some good eating and drinking places in close proximity. Metro is very close and easy to use. Beakfast is very good. Staff very accommodating.
The beds were absolutely amazing.
Hotel was fine - very close to Gare Centrale and Grand Place Breakfast was ridiculously expensive 21 € - and was not worth the money - just a standard buffet
Location close to the Grand Place. The bar was only open at certain times. I was also surprised that there were no coffee/tea making facilities in the room.
Very much so!!!
Location and price, perfectly adequate Noise from hall, some maintenance issues in room
Nothing. Rip off. Totally overpriced
--> TLDR? This hotel was a nightmare because of: - No working water for 2 days without notice! - Rude and unprofessional staff (arguing in the hall for 40 minutes) - The worst water pressure - Ladies - Bathroom was completely unusable to do hair/makeup (lighting, no plugs, no mirrors outside the bathroom) Oh and that "open bar" they call out? You have to pay for anything you get from it. They like to be purposefully deceiving here. After a 8 hours of travel, sweaty and tired, we arrived at NH Brussels Grand Place. At the counter was a notice saying that there would be no water service (no showers, no use of toilets, no use of sinks) until the evening. News to us. I asked why we were not notified that there was maintenance on the water - if we had been emailed, I would have showered before leaving in the morning. It was a huge inconvenience that now I had to either sit in the room for hours waiting for the water to come on, wasting our precious little time in Brussels, or hit the town with hair that hadn't been washed in 2 days, and generally just feeling disgusting. Without apologizing, she said they found out about it this morning and there was nothing she could do. We came down later and asked for a manager. He wasn't in. We were upset that we had no warning about the water and were treated without empathy by the concierge. We were told by another unapologetic employee at the front desk that this is planned maintenance that happens at the start of the year to clean the water. So...you didn't know it was happening to give advanced notice but it's planned maintenance that happens this time every year? Alright then. The next morning we're awoken at 8am by a woman loudly cleaning out all the rooms in the hall. Bit early? Fine. Then we hear more commotion - the woman, along with what sounds like the manager, are loudly arguing in the hall. We can hear it all the way from the bed, as it's a heated argument. This lasts 30-40 minutes. I get up and see that there's a slip of paper under my door. I pick it up and realize it's identical to the notice we saw yesterday, just with changed dates. Yes - the water will be off again from 10:30am to 5:30pm. It is now just after 9am - thankfully we didn't sleep in and miss our ability to shower again!! Yet again, we get no notice that we need to get up at 9am or earlier to get a shower again. Good thing we had a full day planned and weren't reliant on using the toilet in the hotel during the day. I take a shower (while I still can), and it's seriously a joke. The water dribbles from the shower head, barely allowing me to fully rinse the shampoo from my hair. I towel off and pick up the hotel-provided hair dryer. It's weak, but it will do. One minute later, the dryer overheats and is rendered unusable. Luckily, I have a travel dryer. I see there are no outlets in nor around the bathroom. Typical Europe. I go out into the bed area and realize the *only* mirrors are in the bathroom. I'm forced to use my faint reflection in the tv as a mirror. That done, I go back into the bathroom to do my makeup. I look at myself in the mirror and see that the lighting is so poorly laid out, it makes it nearly impossible to see what you're doing. There are no front facing lights, just an led that is behind you as you get up close to the mirror to apply makeup, making you look like the monster in a horror film. Clearly a woman had no hand in its design.
The fact that it was really central location in the capital and easy !
big & silent room
the condition of the room and bathroom is 3 star at it's best, not a 4 star hotel
The Staff were always very friendly, welcoming and smiling. This made it easy to approach them about anything. The room and facilities there were really very good.
Good central location, the breakfast was very good and I would stay here again
Very modern, clean and comfortable rooms. Having a room at the end of the hallway (no noise) and with windows opening at the front and the back of the room was surely a bonus. Staff at the desk spoke many languages, unfortunately Dutch was not one of them.
Perfect location for our city trip, nevertheless quiet. Fantastic breakfast buffet. Very friendly staff except from the very grumpy one doing the check out early in the morning...
The hotel was within a few minutes walk from Grand Place and close to many cafes/restaurants. The hotel was minimalist but comfortable with a great bathroom including a superb walk-in shower. The staff were very helpful. It was a little difficult to find being tucked away down a narrow street.
the hotel is new! everything is so nice prepared. The wash room, the bed sheet are all very clearn. The room is big.The Location is excellent. But travellers must make sure you come out from the correct tram/train stop. If you come out from the correct one, you find the hote is just in front you. We came out from the trian station main exis, returns out we walked a big round to get to the hotel. if you are not sure how to go there, make sure you check the google map or call the hotel when you get off your train. if breakfast is included in 99 Euro would be great!
absolutely newly opened, excellent staff, very good breakfast; excellent standard of room and bathroom wireless not working in room; little natural light
Excellent location, general good quality hotel cold
Friendly hotel staff. Excellent location just 50m from the central station and 10min walk to the down town. Sound-proof rooms. Nice Breakfast. In the first day, some reconstruction activities took place at the lobby area. In case, you go there for business purposes, please note that the wireless access is only available at the lobby, and the internet connection went down due to an ISP fault.
Great room and bed plus very friendly staff A hard street/location to find but well worth the effort
Nice design, good location and potentially good overall package. Room was sizable and bed comfortable. Hotel had opened previous weekend and there were issues, unfortunately. WiFi signal is not the strongest yet and air conditioning is sucking all the heat out.
Very nice room. Clean, big bed, high quality cosmetics. Hotel has 2 computers with Internet. You can use them free. Location is excelent - 100m from Central Station. The heating system wasn't working. Hotel staff was unfriendly. They didn't care about client needs. Breakfast is pretty poor for a 4 stars hotel. The food is fresh and tasty but you have not many chooses (french style - avaricious).They asked us to pay the bill in advance when we checked in.
Central location. No noise from the street. Nicely decorated. Staff willing to solve the initial problems: example, electric heater brought to the room; metal key to lock the door, etc. Front desk staff still not 100% trained and familiar with tasks and tools. Before opening an hotel basic checks should be a must: telephone not working, heating not working, hotel room could be locked only with a traditional metal key, etc.
The interior decoration is very pleasant, rooms are quiet.
The 'romantic package' secured us a very good room for two nights in a first class hotel for a good price. Breakfast was poorly organised and choice was very limited. The garden is lovely though.
Staff was not helpful, beds were old and not comfortable at all (had two rooms to try since the first one had brown water in the bathroom since it wasn't used for a long time).
Atmosphere was perfect. Nothing.
Very fast and efficient check-in and check-out, room small but comfortable and well-equipped. Minor point : coffee-making facilities would be useful
Hotel facilities detail has incorrect information. According to detail when I book room, Wifi is available with additional fee (6.95 per day). However not only wifi, internet connection (LAN) was need additional fee. If I've known LAN connection was not including room charge, I was not book this hotel. This is totally incorrect information. Hotel must disclose not just wifi, even LAN connection require additional cost. If this was on hotel detail, I NEVER HAVE BOOKED THIS HOTEL.
We thoroughly enjoyed our stay of three nights at the Stanhope. It was a convenient location for walking Brussels, and enhanced time there. The staff was great and accomodating of our needs. We loved our room which was spacious and nicely appointed. The only semi-negative thing I can say, is that the bed was quite soft, which was not good for someone with a bad back like me. Also, we asked to have some food heated up, and they said that they would send someone to take care of this for us. They forgot, and we had to call a second time.
Close to EU Commission offices pillows too soft
very clean room bit costy
the hotel room design is great,it provides a fantastic atmosphere of luxury
One can count on the quality of the staff.
No day-use tariff. No WiFi in the rooms. Problematic access in the lobby (encryption enabled).
The Progress Hotel is well located to Gare du Nord, Metro and shopping. It's quiet, and ideal for short work stays.
it was clean and comfortable
new, clean, quiet rooms; option to have NO breakfast price ("congress price")
It is a clean hotel, close to North Station and to the main shopping area. Room was big and comfortable. The strong sweet perfume in the corridors.
friendly staff, very comfortable bed i was missing the kettle in the room
Comfortable room with extensive minibar and Nespresso. Breakfast buffet was modest and service (in particular to get a cup of coffee) was slow.
For a business hotel note to have wifi access in their rooms is a negative