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The atmosphere, service, the whole package.
They made it very personal and were very friendly and had some nice touches to make the stay more comfortable Not really everything was at a very high standard
The room and the SPA area together with the perfect location made the stay very relaxing. The minibar was not refilled daily, and there was no room service meny available, and we did not get any even after reminding the room service staff.
wonderful hotel in great position at the center of the city.
Overall the hotel's services were excellent although I did have a problem with the room. The breakfast was particularly good. My room had a very distinctive smell of sewage or rancid fat which was very unpleasant. An attempt had been made to mask the smell with a plug-in room scent device but this only proved to make it worse. The hotel was full so there wasn't an alternative and I was only there overnight but I would be unhappy if it happened again.
The Arcadia is one of the nicest boutique hotels in all of Europe. The restaurant was wonderful. The staff was amazing - extremely nice and very helpful. The property and rooms are beautiful. The location is in the middle of Old Town and perfect for easy walking to all historical and other sites. We had an absolutely wonderful hotel experience at this property and will always stay there from now on, anytime we are in Bratislava. In fact, we are more likely to go back to Bratislava because of this hotel.
very good service, what i would expect from a boutique hotel Television wouldnt work properly, thats all
The hotel is still very new and the staff SO eager to please -- though still figuring some things out. For example, they can;t garage one's car because they are not insured for damage! That said, the garage is 20 steps away so it was not a problem. Hotel is superbly located and clearly the top spot in town. Should do very well once it becomes known -- we felt we were just about the only guests there the 2 nights we stayed,
Everything was extremley good n/a
The service was really good the staff were very informative and friendly. The hotel was booked via the internet and so we weren't informed that the hotel's spa and steam room were not available or even finished which was disappointing.
I like very much my walks in the old city of bratislava, Beautiful Bars, restaurants and shops. People are nice and very clean... I also like the shopping centre by the river. I had no problem what so ever!!
The room was clean and comfortable, it would benefit from some in-room tea-making facilities or a fridge. The staff were helpful and easy to communicate with.
location hotel bar and restuarant's prices are high
The location was superb, nice and quiet location and not too far from City centre. The fire drill was not explained very clearly to us on Monday 22/11, we were told to go away for 2 hours while this was going on.
I enjoyed everything with the hotel, staff were excellent I enjoyed everything
convenient, cleaniness Not having two beds in the room
convenient location, good price, clean rooms there was only one towel per person, which is strange, normally you need at least two.
Good treatment from the staff, always happy to help. Good clean and well thought out room and bathroom. Very close to the old city. Constant drone of a rather noisy bathroom extractor fan which did not switch off all night. The staff did try to help but it meant calling out the technician, so it was decided it would be OK to leave it. No doubt fixed by now.
Its location and the bathroom cleanlines and shower ! The beds were not very comfortable , Staff do not smile enough and also there was a fire drill on one of the day we were leaving at 10.30 am 1) This was not communicated to guests well .. there should have been a letter placed in our room informing us of this . 2) this was in the morning when after a late night out was incovenent as most guests were still sleeping and we wanted to catch some sleep before having to check out! When we asked for a late check out to compensate us for the inconvenience we had to be referred to the manager who initially was inconsderate and wanted us to pay for the late check out which i feel was unfair ! It was only after one insisted and pointed that I would complain that the manager agreed to it . unessary exp
The staff were very happy to let us leave our luggage after we checked out No, was a good hotel
Central location, friendly staff, reasonable price, allowed to extend check-out time. Charges for internet wifi, expensive breakfast, expensive bar.
wonderful location in the old town, helpful staff. buffet breakfasts are high quality the resturaunt is very popular making getting a table difficult
Very friendly and helpful staff. Newly decorated, spacious and comfortable rooms. Brilliant location - a hive of activity, but with windows closed, the noise was pretty much blocked out. Thai massage was a good choice!
No better location, good price and the rooms are wonderful.
near to everything
This hotel is by far one of the best hotels we have stayed in. It's location is second to none and it's cleanliness and comfort is outstanding The only critisism that we had on our stay within the hotel is the food and restaurant. The breakfast was a big let down and the lack of choice and the lack of basics such as toast and a plain breakfast tea was a shame.
The staff Request of check out before official time on part of a person ...
Lovely large rooms with character. Really friendly and helpful staff who sorted out any problems immediately. Excellent location in Old Town.
Perfect downtown location, great rooms, good internet connectivity (wired and wireless), friendly and supportive staff. Be aware that cars and taxi's cannot get to the hotel (which is in the pedestrian zone), it's a 100 meter walk or so.
Everything, the staff was attentive and efficient, the room was spacious, clean and comfortable
Location is amazing. Lots of restaurants and shops right at your door step in the middle of the old town. Staff are friendly and very helpful.
Facilities / Services; Comfort
The staff were excellent and knowledgeable and multi lingual. Breakfast seemed quite expensive as it was notincluded in the price. The pillow was not comfortable and the room was stuffy.
Chic decor. Close to old town and castle. Friendly, helpful staff. The duvet was too small for the bed.
A great hotel in a great location
Very close proximity to the Old Town area of the city. The restaurant was very good. Hotel is in very good condition because it is new. Internet access was quite expensive.
Restaurant was excellent and reasonably priced Hidden expenses - airport transfer and city tax were extras. Breakfast cost more than evening meal.
Promotional offer , occupance of the hotel terrible ( 10% of the rooms ?) Normal price exceptional high ( courses A.S.o is the main income of the hotel)
Location is great. Very near old city but on main road. Great breakfast! Huge selection of good fresh food. Staff is very helpful and polite.
Good hotel, location just outside oldtown, clean with spacious rooms ideal for weekend break. Breakfast @18 euro is way to expensive just walk in to centre for much better value, Everything else was fine.
Clean and very comfortable
Good location for a business trip, or a short trip to the city. I had a nasty slip and fall in the steam room and almost broke my ribs. The floor was very slippery, and the management didnt seem concerned to offer medical help or install rubber mats as a safety issue inspite of advising them. I had to cough up a substantial amount for the ambulance and the government hospital.
Great rooms, great value! Fantastic location, I highly recommend!
Great breakfast. Clean and modern room. Friendly and helpful staff.
The stay was excellent. the staff allowed us to do a late checkout and they had a freee Business centre which could be utlised we didnt have the breakfast as it was far too expensive
It is close to the city center. Hotel didn't find my reservation by Booking.com. I had to re-book my room again.
Very comfortable sleep Nothing
Friendly staff, clean facilities and good location Hotel Bar was expensive. No water dispensers in the gym
Great customer service, nice room, excellent breakfast.
The location is great right in the middle of the city easy to findand 5 min walk to the old town It was a hassle to find a parking we had to pay 35 euro a day for hotel garage when our rental car was only 50 euro a day very stupid
The staff did not understand english or were very poor in their understanding, they were not friendly at all.
Free ineternet access in public areas No turn down service
The location of the hotel and the provided services. The personnel generally and specifically in the recepion to knows the provided services of the hotel.
I really loved the hotel and the rooms very much. The hotel was really easy to find and the direction in the website was really helpful. You can walk to the historical places easily. It was clean and smart. and special thanks to Nika who really did her best to make everything great for me during my stay:)
Small hotel with 12 rooms, staff really cared and made every effort. Lovely decor, brand new. Absolutely excellent value for money. Breakfast was continental and as much as you want.
Clean hotel room, basic but all you need. Would have liked to have a haridryer in the room :-)
Quiet place close to the center, clean room Wireless could work better
very nice place.very friendly staff.highly recommended
The receptionist was really helpful.
This was a surprise-trip for my girlfriend a romantic weekend Bratislava. This hotel was good. The room was very clean, we had a bathtub as well... And I think the best thing - especially compared to other hotels of the same category - is that it is situated very near to the old city center and the staff is friendly, especially the guy with the little dog! We requested a double bed and got two seperate beds against one another. The cc-machine was broken so we had to pay all in cash (small inconvenience and they offered us free breakfast for it). But breakfast was very poor... we only took it the first morning... there were small worms in the cornflakes... but the girl from the reception was a bit shocked as well and immediatly replaced it, but even the fruits and etc. were very dry and it was not really a good start of the day... No worries; plenty of other things around! +Keep your key with you, the first night we got locked out together with the receptionist! He had to get a ladder and climb over to the neighbours! But all good in the end - we didn't care, the room itself was good!
Very clean with helpful, friendly staff. Central location.
Only location is good. The wireless network is week.With the facilities they provided, i think its too expensive.
Staff was friendly and helpful. The towels in the shape of swans was a nice touch. Beds very comfortable. We wished we had tried the breakfast, but we avoided it based on customer reviews. I believe that the hotel has improved it.
fourniture were beautiful. people very king. nothing all was perfect
Situarion Smell tobacco
nice clean rooms although the rooms themselves were reasonable, there was really nothing else to the hotel. breakfast was poor
1.Location; 2.An excellent wormkamnship and design of its interior; 3. Romantic and worm atmospher of it.
Everything superb! Provision of hot breakfast meals among the buffet items would be welcome. Blind ordering of them is less preferable.
Great location, clean and modern hotel
location is very good, rooms and bathrooms are very very beautifull, fantastic price-quality
Small hotel but very modern and clean, staff is great and even bought an adaptor when they realized they did not have it. Free internet in the room is a plus. Breakfast is very poor for a 4-star hotel.
perfect location. An old building perfectly renovated in contemporary minimalist style. Extremely confortable rooms and excellent bathroom. And very good value. Internet connection very poor. They shd find a provider up to their own standards.
The staff were so helpful and were very willing to give information on tourist attractions and travel. There was a good choice for breakfast.
The room was not comfortable at all. No glasses for drushing your teath or for drinking. One towel/person. No minibar.The lamps were not working on the nightstand. Over all the worst hotel I ever stayed at. Breakfast was not included, you could buy breakfast for 3 Euro, which was poor . The stairs to the hotel was steep and hard to clime with all your luggage. no help from the staff. I did not like anything about this hotel!
Great central location. It does eactly what we wanted in that it was cheap and centrally located. Dont expect the Ritz. Some of our friends were kept awake by the bar and bottles smashing.
It was convenient being in the middle of the city centre The noise below the hotel was awful, twice during the night i could hear bottles being moved about. They could also do with air conditioning.
Its central location. Most of what was to be seen in Bratislava (the castle was closed for repairs) was within walking distance. No closet, but a piece of furniture with cobbyholes in which twernty-five tophats would have fit perfectly. Other odd bits of shelves and things in a large ill-painted room. The towel was threadbare. It was a long haul upstairs with my suitcase.
Very nice staff and very good position of the hotel - in the centre.
In mid of town
Good Location!!! No Lifts at all as we have big luggage to carry all the way up to 3rd floor!Sink Choke in the room no. 4 and requested room change. unfriendly hotel staff responded no.
Silent and comfy room
receptionist was very nice perfect location extremely noisy area impossible to sleep well
The location was good. This hotel would be good for young, single men looking to party all night long. It was very noisy and there was a strip club at the ground floor open all night. Great for people interested in partying but not if you would like some peace and quiet.
Comfortable Bed, free breakfast, spacious common room, next to castle and old town The water pressure in the shower is too powerful, felt like it exploded when I first turned it on
Lovingly maintained hostel with a great staff. Located in a trendy, hipster neighborhood near the castle and within walking distance of old town.