Overview

Best Western Plus The Connaught Hotel
Top Luxury Hotel

West Hill Road, Bournemouth, BH2 5PH, United Kingdom
+44 120 229 8020

฿ 2,382+

Overall guest ratings

8.7/10 Excellent
Based on 1,899 reviews

Review highlights

  • 9.3
  • 8.7
  • 8.6
  • 5.5

Good to know

  • Nice building
  • Friendly service
  • Professional service

Nearby

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    About

    This award winning Bournemouth hotel and Spa puts the 'treat' into retreat! Best Western Plus The Connaught Hotel has everything you might need for a relaxing stay: from 1850 architecture and traditional service values to 52 beautiful en-suite bedrooms with mod-cons galore. For your fill of fitness and relaxation, the leisure club with an 18 meters indoor pool, spa pool, magnificent steam room, stunning sauna, massage therapy room and two gymnasiums will take care of your every need. Centrally located on Bournemouth's West Cliff, this AA 4 Star Hotel is less than 500 meters to the town centre, the BIC, Pavilion and Bournemouth Pier. Whatever you want to see beside the seaside, you'll have ample opportunity to explore and escape! Our new terrace garden is a wonderful venue for special occasions, while the Rosette awarded restaurant, Blakes, serves up direct access to the new terrace for al fresco dining. Nick Rutigliano, our Maitre d' and our Head Chef, David Hutcheson, are here to guarantee 'bon appetite', and came 'Highly Commended' in this year's BTA Awards in the "Best Large Hotel of The Year" and "Best Restaurant" categories. We were also awarded a Silver Shield by Green Tourism for Business! Enjoy your stay. Family rooms are available, please book directly with the hotel.

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    bestwestern.com

    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Pets not allowed
    • Steam room
    • Wedding services
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 1,899 reviews
    • 9.3 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.7 "97% thought the service was very professional."
      7.3 "73% said the reception staff was great."
      9.3 "93% found the restaurant service to be one of the best."
      7.3 "Management was excellent, said 73%."
      7.5 "Housekeeping was great, according to 75%."
      8.8 "Lovely bar service, according to 88%."
    • 8.7 "Breakfast is good."
    • 8.6 "Very nice wellness & sports facilities."
      9.6 "96% loved the sauna."
      10.0 "100% said that wellness & sports facilities were clean."
    • 8.6 "Pool is good."
      8.9 "Clean pool, said 89%."
    • 8.2 "Very good internet connection."
    • 5.5 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
      5.0 "50% said the view was so-so."
      5.8 "58% thought the minibar was ok."
    • 4.6 "Not very comfortable."
      2.7 "73% said rooms were small."
      2.7 "73% thought it was too noisy."
      1.4 "86% criticized the small bathroom."
      4.8 "Air conditioning was criticized by 52%."
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    Overall rating

    8.8 Excellent
    Based on 1,595 reviews
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.9 "99% thought the service was very professional."
      7.3 "73% said the reception staff was great."
      9.2 "92% found the restaurant service to be one of the best."
      9.3 "Lovely bar service, according to 93%."
    • 9.1 "Excellent wellness & sports facilities."
      9.7 "97% loved the sauna."
      10.0 "100% said that wellness & sports facilities were clean."
    • 8.8 "Pool is good."
    • 8.4 "Breakfast is good."
    • 8.2 "Very good internet connection."
    • 5.5 "Rooms are ok."
      6.6 "Beds were acceptable for 66%."
      5.1 "51% said the view was so-so."
      6.0 "60% thought the minibar was ok."
    • 4.4 "Not very comfortable."
      2.4 "76% said rooms were small."
      2.9 "71% thought it was too noisy."
      1.5 "85% criticized the small bathroom."
      5.0 "Only 50% thought the air conditioning was adequate."
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    Overall rating

    8.6 Excellent
    Based on 132 reviews
    • 9.3 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 8.8 "Very nice wellness & sports facilities."
    • 8.8 "Generally very clean."
      8.4 "84% said rooms were clean."
      9.4 "94% thought it was clean."
    • 8.8 "Breakfast is good."
    • 8.5 "Pool is good."
    • 5.5 "Rooms are ok."
      6.3 "Beds were acceptable for 63%."
    • 4.2 "Not very comfortable."
      2.4 "76% said rooms were small."
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    Overall rating

    7.6 Good
    Based on 18 reviews
    • 9.4 "World class service."
    • 8.6 "Food is delicious."
    • 7.7 "Good location."

    Overall rating

    8.3 Excellent
    Based on 151 reviews
    • 8.9 "Breakfast is good."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 8.8 "Pool is good."
    • 8.6 "Very nice wellness & sports facilities."
    • 7.0 "Good location."
    • 5.3 "Rooms are ok."
      6.5 "Beds were acceptable for 65%."
    • 4.3 "Not very comfortable."
      2.9 "71% said rooms were small."
      2.4 "76% thought it was too noisy."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Nice building"
    "Friendly service"
    "Professional service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    helpful and friendly staff
    bic
    good selection for breakfast
    staff were friendly
    excellent food
    hot fresh
    hotel restaurant
    difficult to park
    superior double
    needed refurbishment
    hot and stuffy
    sauna and steam room
    trifle
    minor criticism
    accommodation excellent
    corridor noise
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