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Location was great The line to check in was very long for 1030 on a sat night. We got a room that smelled like smoke covered up by cheap perfume. We called down to the front desk. After 15 min of no one calling back, we went downstairs, got another room and the key didn't work. We went down for a third time and finally got a room and the key worked!
convenience, access to terminals, nice and very comfortable room expensive
Great front desk help, convenient right to the airport and great restaurant Shower drain was awfully slow it was like taking a shower and bath at the same time
It was very nice to walk right off the plane and into the hotel. Someone starting slamming doors very early and woke me up. It's too bad either the doors don't close more quietly or the rooms were better insulated for sound. I wasn't bothered by the aircraft, just the inconsiderate guest or staff member who was making so much noise.
Airport location Food prices. Internal restraunts are very proud of their menus.
location very close to airport trash not emptied from previous guest in bathroom
Really like the restaurants handy on the property. And the snack station. The shuttle service to the car rental and the airport was great. Made it very convenient for us to return our car and leave for the airport closer to our flight time.
I liked the bed. over priced for the room i recieved but i wqs flad to have somewhere to lay my head the bathroom
Proximity to Logsn is excellent. Views were great! Lack of restaurants, parking should be included.
My stay was terrific. An overnite because I had a car rental and an early flight next day. The people at the Hilton were so helpful--the doorman/valet especially who helped me by directing me to the rental return that was close and sending the hotel van to pick me up. I returned the car and walked out and into the Hilton van. The facility is luxurious. A Starbucks in the lobby! I used the full exercise and weight room, lots of machines and plenty of room, with changing rooms attached. Adjacent, the pool and large hot tub were fully operational and super clean. My room was larger than I expected, well kept, and the bed was super. The staff here and management deserve many kudos for making this Hilton a first class facility. Thanks!
24/7 shuttle service was excellent Bag check after having check out was convenient No complimentary breakfast No complimentary Internet
Locatin. They had difficulty finding my reservation. I waited for almost an hour for them to figure it out. No offer of assistance with luggage. No ice or tea supplies in room. Bathroom corners dirty. Some furnishings a bit shabby. Some wallpaper peeling. Needs renovating for charging such a high price.
Rooms were modern and clean. Views were great. Parking situation was horrible. The cost was extremely high, and the process to get in and out of the parking lot was inefficient.
Excellent location for airport, lovely staff, Wonderful room. The price
clean hotel Awful service. We were charged twice for one room and we are still waiting for the hotel to do something. Afyer they lasted about half an hour trying to find our reservation, they made a new one and charged twice after we stayed for only one night.
Nice and convenient place for an overnight layover. Easy access to the airport on the hotel shuttle.
Extremely convenient to the airport and great shuttle service. Room was very clean and comfortable Being extremely convenient to the airport, it was a hassle to get into town to do anything or eat anywhere other than the hotel.
If you want to be close to the airport and not break the bank, this is the place to stay. There's a free shuttle that runs rather frequently. The front desk staff was very friendly and informative. The room is a bit outdated, especially the bathroom, but for the price it's what I expected. I would definitely stay here again.
Great views of city and harbor. At the airport. Very expensive. Restaurant is very pricey.
Waited for shuttle bus for 25 minutes when told it would be ten. Couldn't check in until 11:15 pm despite having reservation. Ugh. Staff did best to compensate with reduced rate on room, drink voucher and muffins for my 4:30 am departure. But still missed getting to sleep before early start next day.
View of airport and Boston Harbor Clean and comfortable Expensive
Clean everywhere. Staff is top notch and friendly. You get the best but you pay for it too.
We chose the Hyatt on the Boston Harbor in order to drop off our rental car before catching our plane early the next morning. It is very close to Logan. The timing was perfect and we got a restful night's sleep before departing the next day. The shuttle to and from the airport was very convenient.
Great staff, views, nice amenities. Nice alternative to downtown and Back Bay hotels. Cabs to/from Back Bay, etc. can get pricey.
Good location for the airport. It's a 3 minute walk to the T station. From there you're in downtown Boston within minutes
The suites, breakfast buffet, & it's easy access to Boston by public transportation. One of the bathroom door would get stuck but we reported it to the front desk at the end of our stay.
I liked the free shuttle service, great breakfast, clean, spacious & updated rooms. Nothing really. The bathroom needed more towel racks because the hotel likes to conserve and gives the option of reusing towels and there weren't really any towel racks, just a hook on the back of the door. Other than that everything was great. I would definitely return.
The room was very spacious and comfortable. We also like the proximity to the car rental and to the airport (especially the free shuttle service). The front desk was not very customer-oriented - your website had my booking under which had my middle initial first, followed by last name and first name. This caused the confusion. They kept telling us that we had no reservation and they turned us away. Its a good thing that just when we were resigned to leave, they saw my name. The TV in our room had no access to movies and the toilet seat had dirt that was not cleaned from the previous occupant.
The room was very comfortable, especially the bed; concierge was very enthusiastic, and could not have been more helpful. As an airport hotel, they should have a screen display of current departures - especially helpful for informing guests of flight delays. We found the packed breakfast so-so: only products that were highly-sweetened. Not everyone eats like that.
I enjoyed the cooked to order omelettes available every morning. Cream (half/half) in pitchers was curdled 2 of the 3 mornings at breakfast, and staff ignored us when we told them about it. They opened the caraffe, sniffed it (which tells you nothing), and put it back on the serving area for others to use. A second available caraffe was not curdled. It was clear to see the difference when poured into coffee.
Near convention center and airport. Best price. N/A
Lovely spacious room. Very nice sheets. Wonderful Breakfast. n/a
The Hotel was very clean and the service was great! Didn't like the $32 for parking. We didn't know about the price of parking until we booked the room :(
complimentary breakfast and evening snacks
Free WiFi should be regarded as an essential for all customers.
The hotel is located in my hometown of East Boston.. It's beautiful with a great staff and perfectly located for all my Boston needs.. if they can keep their rates affordable, I will make this place my home when I visit a few times a year. N/A
Beautiful hotel, especially that entrance and chandeliers. Modern, fresh, clean. Helpful and friendly staff. Thanks! Only disappointment was the lack of Hot tub in the Pool area.
Friendly Staff I was traveling with my sister (the option above is not available) Nothing
The restaurant's food was really good. We ate both a breakfast and evening meal. Superb! 'The staff at the check in/out desk was superb! We would definitely consider staying there again. I can't think of anything that we didn't like.
Room wa freezing when we arrived; turned up heat but wasn't getting warm so had to jack it up to 73 degrees before it started to feel warm. Forgot to turn it down before going to bed and woke up sweltering. Turned it down but couldn't go back to sleep then. Had to be up at 5 to catch our plane so was relying on the coffee maker in our room but it was broken and I kept having to hold the power button on for it to work. Ran out of time and wound up going downstairs to buy coffee instead. Toilet paper wasn't folded into points in the bathroom so concerned that the cleaning was either overlooked or not done thoroughly. Also, have never stayed at a Hilton that didn't have some sort of breakfast available. Very disappointing.
Room reservation was awesome to be able to specify floor/view. No breakfast included
convenient to airport restaurant was good /open reasonable hours shuttle to airport was invaluable / individual who drove was efficient and helpful
Close to the airport for an early flight. Convenient parking. No problems
Great friendly staff. For example, they actually gave us milk for our child when our child was crying (most hotels make a fuss about this.) They even had a microwave to heat the milk, which many five star hotels lack!
Good and convenient location; Courteous staff. No provision for making tea.I Would have preferred a kettle to a coffee percolater in my room
Good location, shuttle from airport, good rooms, good restaurant The wireless was SO bad it was completely unusable. Got NO work done. For a hotel that caters to the business traveler, that's a show-stopper.
The room was comfortable. The bathroom was clean, although it would be convenient if the hotel provided more towels, soaps and shampoos. The staff was nice. We only stayed two nights. The hotel is a bit far from the city but near the airport. You need to take a taxi to move around. I recommend Ubers because yellow taxis are more expensive. Way too expensive for what the hotel is, but it was a last resort booking. This is a low four star hotel.
The comfort correspondence to a price. Advantage was a shuttle and free WiFi. Easy communications with staff.