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Cleanliness and accessibility of the hotel Elevators. levators were too busy and the wait was too long.
View with construction........no toothbrush, toothpaste, Q-tips, mouthwash, map at a glance of the hotel and to
All in all it was an okay stay but there was an insect in the ice,no refrigerator in the room, and we had a very loud neighbor at 2 in the morning.
Good price and clean and friendly service.
2 Free bottles of water and comfortable bed. Charges for an extra bed which was done for the first time in years.
Great location if you want to stay in the Back Bay Area. Clean rooms and linens. Staff was attentive and quick with requests for more towels etc. Got a great deal on the rate through a promotion on KAYAK, under $200 a night for a holiday weekend.
Great greeting at the Spg counter.
Ist should be normal to use WLAN for free. Noisy room next to elevator.
Friendly and helpful staff Parking at $52 is a complete rip off and makes the value of hotel not worth it
I like the proximity of the hotel to the Hynes Convention Center, and the variety of food and retail stores available. And the presence of the chapel in the Prudential center was a very pleasant surprise! The staff that checked me in. She was on the snarky side. After a long drive to Boston and attending the conferences for the whole day, I want to get checked in as soon as possible and get some rest. I unknowingly stepped into the line of the "preferred guest", and she sarcastically pointed that out to me. That was not a very good first impression on the staff and the hotel, as far as I was concerned.
In the room we stayed the heater was making an obnoxious noise. We could hear everything from all angles and did not get much rest. We as a family tried to go to the pool and the pool was nice. Yet before getting into the pool it felt as if we were walking outside with nothing on it was completely freezing. Everywhere we went in the hotel was cold and we needed to wear our jackets at all times. Even though the stay was at artic temperatures the staff was great and included my child in every conversation.
Very romantic boutique hotel. Great location for metro use. Wonderful restaurants and shops in close walking distance. Will always stay here when I return No.
large comfortable suite in a good location paying extra for parking and loud air conditioning unit
Great location. Beautiful lobby. Wonderful staff. Not enough light in the room. No coffee service in the lobby.
Small and quiet, yet well apportioned. The restaurant was spectacular No on site Health Club
Whether it was a restaurant reservation, flight reservation change or room change to accommodate my adult daughter and my stay, there was no detail that the wonderful front desk staff couldn't accomplish with ease and grace.
Very comfortable rooms and very nicely decorated, in a warm, personal style rather than ultra-modern, standar hotel decoration. Location is very convenient, restaurants, shops and tourist attraction within walking distance. Nice and serviceable people.
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day. No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
Convenient location, typical business hotel Needs a little more updating, few food/beverage choices in lobby
The manager was very nice and tried to help. The doorman lost our bag. The front desk was incompetent and was hardly helpful. The restaurant refused us service.
Extremely comfortable bed. Spacious room, perfect location near Prudential Center, Copley, etc. and easy to drive to and from I-90. Self parking in attached garage, which I prefer (I hate valet parking). Parking garage attendant was kind and helpful. Quiet except for airplane noise overhead (from higher floor room.
Loved the location. It was our first visit to Boston and loved the convenience to Newberry St. and the subway. Nice rooms and great service. Nothing fancy but met all our needs.
The whole atmosphere from walking in was just happy. Everyone was very friendly and accommodating. The view of the city was great, and the room was phenomenal. Loved the decor and the pillows. The pool was awesome and that was the best temp in a hot tub I've felt in a long time. Paying for parking. They clearly own the garage I think they could include parking for their guests.
location The hilton would not honor the double room I booked without an argument. I booked a double and they claimed to only have single king bed available. They claimed booking thru a third party was no guarantee. In the end we got the handicapped room but it was totally aggravating. I guarantee they overbooked bc a student group was there and they obviously can't place students in one bed. It was not super clean. Mold in sinks and lobby toilets were clogged.
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
We originally had a reservation for 3 days. We were a late check-in. However when we arrived the first night they were fully booked and had to get us a room at a different hotel. That experience did not go well but the Hilton Boston Back Bay did everything to help us.
There was a mistake in our reservation dates. The front desk staff was so rude and apathetic about it, we cancelled our return stay with them. Neither one said they were sorry about the mix up, never smiled, kept saying they were totally booked — we had been walking in the rain from the bus and obviously needed help. Customers ultimately decide who receives their money!
Nice locatio and accessible to main attractions
The front desk person was the most patient person I have ever met. Amazing service and great vibe.
Convenient location. Staff was friendly and helpful. Lots of street noise made it difficult to sleep. Decor was charming if outdated. Not worth the expense.
Nice, clean place. Friendly proprietors and staff. Good breakfast. Would come back and recommend it to friends. Our room had its own bathroom, probably would go with that option the next time too. And yes, the location is terrific!
Not much Shared bathroom/shower, bed in a closet style lodging. Not a B&B.
Room is clean, bathroom was just outside. In the past I've been in hostels all over the damn world and that's what this was to me – a hostel for adults. From other reviews I've seen people are expecting some full on BnB experience that is not, but they do offer a free continental breakfast if you're up early. If you're into documenting your luxurious accommodations to show off – this is not for you. If you're more into being in a clean place that's centrally located where you're going to sleep and refresh – 100% yes. The place was full and yet we saw no one and never waited for the bathroom. Friendly staff that got us in and out efficiently.
Clean, great location, if you're looking for location and convince it's great. Kind of a fancy Hostel. I think they can spring for 2ply toilet paper & tissues.
Location was pretty good for an event at Fenway Stayed in the Constitution room. Bathroom was microscopic with very amateurish remodeling. Looked like someone's uncle did it as a favor. TV was low def and mounted so high it was hard to watch. Beds were ancient with very saggy and noisy box springs. Felt more like a stay at a cheap summer cottage with second hand furniture. Definitely would not recommend for anyone used to staying in decent hotels.
Great location on Beacon street close to Fenway Park, Prudential Complex, shopping, etc. No elevator and 5th floor rooms are good hike up the steps after a long day sight seeing in Boston. Mattresses on bed seemed old and overly soft.
the wifi was not working both days I was there. Very inconvenient if you are on a business trip.
There was no a/c and no fans. It was hot hot hot in our room on this summer day. The kitchen was almost a joke. We could not find a single spoon or fork! They do not recycle - shame on them!
I was un aware that there was no private room and this place is a youth hostel. I canceled on the spot and then was stuck with a $400 hotel room because Boston is over priced for no logical reason.