Staff was very friendly and very helpful. Price quality ratio is under par. Hotel is quite expensive and the 5 star rating is somewhat overdone. Beds were good, but blankets is a bit outdated and one would not expect that in a 5 star hotel. It seems that the hotel aims at business travelers, however, there was no WiFi in the hotel, only a business corner.
The bathroom could you some cleaning, and the price of the hotel is way too high for what you get.
this is our 5th stay at the Burdigala and as always the service was excellent. The concierge are particularly helpful and obliging - any room requests were delt with expediantly. Excellent.
Service from staff was very good.
Staff was good, air conditioning. Fairly hard bed, location made it not worth the price of 153 Euro I paid.
Breakfast was not included.
Dining Room,and friendly staff,wi fi , need tea coffeein room facility.
The friendliness and competence of the staff No
Location and facilities
service and evening meals excellent breakfast far too expensive
Close to city centre. comfortable clean hotel.
good room and breakfast location
The staff were very friendly and helpful.
The room was actually quite cosy, nice and comfortable bed and sizeable bathroom with good shower. I liked the coffee/tea maker in the room. Breakfast was 15 euros and slightly lacking in choice.
The bed was comfortable, room was big and bathroom was great
The hotel canceled my reservation 2 hours before I checked in as they claimed that could not charge my credit card. When I arrived they asked for a bigger rate.. Who does that??
modern stylish hotel, excellent room, perfectly clean, great breakfast, very fast lifts, kind staff, quiet location, easy access to hotel (but not right in down town)
Hotel location is very well.Easy to go to central part of city.Room facilities are well. There are so many group tourist. So some time , very difficult to take elevater and to get information from front desk.
Room hadn't a double bed, but two single beds.
Quite in the center of the city. No shower curtain, just a half "window". Safe deposite requires to requiest a key and a lock (!) at reception.
The location to the historic district was perfect. The staff exceptionally helpful. All very good.
Helpful staff, decent breakfast at convenient times, central location and proximity to a variety of bars and restaurants. Street noise at night.
Very friendly, helpful staff right in the centre of the shopping district and restaurants. Can't drive to the hotel. Have to park and walk at least 1/2 km to the hotel.
In the centre of the town
The staff at the hotel were most helpful. The rooms were nice, clean and air conditioned. The location is perfect.
Could not be closer to the center of all activities-pedestrian shopping streets, riverfront , opera, restaurants and cafes, trams, tourist info center. room accessories. Positives focus on reception staff-very courteous, most helpful with restaurant bookings, taxis etc. if looking for clean, moderately priced hotel for basic functional needs in the core of this beautiful 18th and 19th century city, you can't go wrong. Unfortunately lobby, reception, bar areas very outdated, dark and unappealing. Rooms extremely small for couples.Breakfast buffet very ordinary in a dreary second floor space. Not worth 14 euros unless included in room price.
Location Could not control the room temp. The comforter was too heavy and I couldn't lower the room temp, therefore either too hot or too cold all night.
Central location, within walking distance of many sites. No complaints.
Location Breakfast not including in the price
Perfect location for visiting the city and no traffic noise. Nearby a big city parking, small nice caffes just outside for a quick breakfast. A lot of restaurants in the neighbourhood. Comfortable beds. Some warm water problems, so they did not charge us for the breakfast, we apprciated it. The bahroom very tiny and should be renovated. The Only window very high up, could not even look out.
Location, friendly, good breakfast, clean.
The location was excellent. Elevators were very very slow. Lighting in the halls was bad.
Big, comfortable double bed and spacious bathroom. Hotel in ideal position from which to explore Bordeaux. Staff efficient and friendly. Would be sensible to include kettle and tea/coffee in room as matter of course rather than by request.
Very clean, modern and comfortable. Lovely hot shower. Staff very helpful and friendly. Excellent location. No tea or coffee making facilities!
The staff were exceptionally pleasant and helpful. The breakfast was somewhat expensive.
Delightfull hotel with very nice rooms
The location is ideal and the staff were very friendly
we were able to procure a bright room on the square, beautifully decorated with toile fabric. excellent bathrooms with wood and marble/granite. our initial room was very dark and overly done in dark faux-curtain wallpaper. but a good sized room!
The hotel is right in the city centre, very close to shopping area. The staff is very helpful in all our questions. The room is not too big so preferably a medium size luggage suits better. The traffic is very heavy, it took more than 1 hour to reach the hotel from the city outskirt!
all went clockwork - we aked to rent a car: it arrived i ntime at the right price etc . Great hotrel - great value for money !
Excellent restaurants and cafes abd breakfast.
Stayed at the hotel for three nights. The restaurant was superb, other than having a table full of Chinese next to us who had two interpreters running around the table explaining/translating. Still an enjoyable meal non-the-less, and chef Pascal Nibaudeau came and spoke with us which was nice - although only because he had to come and 'shmooze' the Chinese clients who I assume were carrying big bank books! Location is great, right next to the shopping area, opposite the opera house and two mins from the tourist centre and tour buses. Reception and concierge were very helpful. The room was well finished and luxurious, however it consisted of a very narrow hallway with the mini-bar, safe etc being right at the entry, and the bedroom at the other end - the oddest shaped hotel room I've stayed in. Virtually no room to place an open suitcase let alone two, which for the price we payed was not good enough. Unfortunately the hotel's gym and spa were still being constructed, which we were not advised when booking. The staff at the bar were not attentive at all, and on two occassions I had to get up and order drinks - not great when they are standing around chatting instead of servicing the customer. The couple beside us didn't hold back on their criticism! Not good enough for a 5 star hotel.
The service is excellent there - they make you feel very welcoming - effortless and unassuming. Nothing
The staff, especially the concierge managers, were helpful, pleasant, and went out of their way to assist, without asking. Very well trained and gracious. We enjoyed being on the main Place of the Grand Theatre; sitting outside on the terrace was delightful. Comp. bottles of gazeuse and plat water each day in the room was a nice touch. We were on the top floor, converted from attic rooms, so the ceiling was low and the windows were much smaller than those of the floors underneath. The lighting in the room did not compensate for this and it was impossible to read either a book or a newspaper. The drapes were luscious, but covered the small windows. Would have liked a coffee/tea tray in the room.
Attention to details. Service. Aircon. Central location no need to use car as tram service first class also. Staff very helpfull and pleasent.Breakfast and dining very good. All in all an excellent stay! Lighting in room could be brighter bedside reading lights could be a lot more effective if the flexi arm was longer ! Bathroom hot water did not appear to be thermostatically controlled !
Location Deluxe room: Small & outdated Wall view Breakfast
The best breakfast is provided - very French and fresh - prepared by the wonderful George. Even though parking was very limited, our charming host Jerry made our arrival and check in easy. The rooms are not very soundproofed. Could hear the activities and conversation of our neighbours.
We were always warmly greeted each morning at breakfast by the owner. Hotel was very clean and spacious. Good location near the park and only took minutes to walk to the centre .International newspapers available.Owner helpful with French phrases.
They need a bigger sign on the front gates, it is hard to find otherwise (you can drive past several times).
first class service - good breakfast - beautifull ambiance in room and hotel
Comfortable room, great bathroom. Lovely breakfast and beautiful surroundings. Good location. No
The room I stayed in was a bit dingy, but overall the hotel is absolutely lovely! My only complaint is that I was asked upon arrival if I would like breakfast and I said that I did. When I came down to breakfast in the morning, my table was already laid up with a full breakfast I was not asked it that was what I wanted, I was given no choice, which is what I expected. All I wanted was a piece of fruit and a pastry. I said that I didn't want the full breakfast, but I was still charged for it, despite only eating the pastries. I wasn't happy about it and it put a negative slant on my stay.
service, friendliness n/a
The personal approach, quiet room for sleeping, interesting interior design, staff's helpfulness There should be some things fixed in the bathroom:-)
I liked the design of the hotel, it is near to the centre no
Hotel and facilities were excellent.Staff friendly and helpful.Breakfast was great. The sign outside is very small and it doesn't look like a hotel from the outside so can be hard to find.Breakfast is a little expensive.
The staff were excellent - very helpful at al times.
Walking distance to the city center Horrible room service
Excellent hotel, which is way above it's three star rating in staff, competence, facilities, comfort and quality. Nothing
well located for access to city centre parking unavailable and car park recommended was extortionately expensive
Reasonably close to all amenities and the local area appeared to be safe at night. Easy access to the old town and trams buses to explore further afield. Car parking available nearby was 22 Euros per day - no discount for hotel users. The bedroom windows open fully inward and the sill is quite low - not a good idea in a family room.
It was very clean, there was an extra sofa bed for my children, very quiet, free English newspapers, and free parking There was a terrible smell of sewage in the hallway which fortunately did not enter the room, the shower nozzle was hard. A hot water heater would have been nice to have tea in the room.
Being near centre of city
Good shower good to have kettle and coffee clean and fresh smell need better tv channels
Good selection of breakfast and well presented in bedromm. Room very clean and confortable. Bad access to parking although public parking available at 60 meters, but no direct access to the hotel.
The fact, that it was pretty close to city centre, and tram station. No parking for hotel guests. Too expensive rate of 21€ per day, so our room was basically 21€ more expensive than planned.
very clean lovely reception staff location very little natural light in the room
friendly staff, great location
Leaving There was nothing to like.
Centrally located, helpful to degree, limited english but otherwise easy enough to get to all the sights. No printer on computer
oui no hair dryer in washing clost
Breakfast with fresh product, recently renovated, clean unfriendly personnel, no luggage storage room, no toilet for customers other than the rooms
English speaking staff Position of hotel Very small rooms
Really good value hotel in an excellent location in central Bordeaux. The rooms are a bit small, but more than adequate for a short break.
excellent position. curteous staff. good choice of tv channels. overall many more positives than negatives poorly designed bathroom. no shelf for toiletries. no shelf in shower for shower gel. no loo brush!
Location, cleanliness, bed, Furniture really looked bad and the mini bar was missing.
Location, breakfast Room dated, needs upgrade
Very good value for money.We thought the hotel could have been a 3 star instead of a 2. We enjoyed our welcome drink on arrival. The room was large & quiet with a view over the city. It's location is ideal for exploring the many lane ways, cafes & shops and it is only a short walk to the tram to take you to the train station. We would have preferred to have a shower screen on the bath as the water tended to go all over the floor & could be a slip risk.
The location was great, very conveniant for a short visit to the city.
Very nice stay..good breakfast, nice room and great staff.
Clean rooms. Staff helpful and friendly - helped with restaurant suggestions and bookings.
the location, the staff, the staircase, the balcony, the bathroom some halls smelled like cigarettes, the sandwiches in the lunch box were soggy and inedible. shame, as Bordeaux has such lovely food, esp the bread!
A very practical and well located hotel. It does what it advertises!
Excellant location & good value, clean room and bathroom The room we stayed in was small and lacked air-conditioning.
fantastic location, friendly staff, wonderful views from room, comfort of hotel. no water boiling facilities, the lift was way too small!
Good location, good service and friendly and kind staffs, the room was really nice.
Very kind staff, reasonable price but very clean and comfortable room
space in the room; quiet; front desk people in the check in (i don´t speak french, but the girls at the reception made everything they could to explain all my doubts) a little cigarrete smell from the last host; need a locker or al least some space to clothes and stuff in the sauna/gym area
We checked in very late at night, just after midnight after a very long and tiring trip and was then upgraded complimentary to a family suite with a proper double bed which was lovely and what we expected in the first place. We were not made aware before we arrived that the rooms do not have a proper bed. A sofa bed that you have to make yourself is just crazy. For the price you pay you do expect a bed at least.
The breakfast and the hotel's staff
Facilities are great, with sauna and turkish bath and the room design is good. The bathtub was not clean enough. And the odour of shower gel was not good. 1 of the staff could only speak limited english.
Apartment with a kitchen and excellent adjacent shopping centre. Very friendly staff who accepted my poor French skills gracefully. A recently constructed and opened hotel. A short tram ride from the city centre. An information booklet about the hotel facilities in the room would be very helpful!
location, clean and comfortable,friendly staff no
The room was very comfortable. Everything was ok
room design and location nothing
Excellent location; friendly, helpful staff with good knowledge of English; nice breakfast. The room was a bit too small.
location small rooms . . . but it's Europe!
When we checked in we asked for a cab to the airport at 430am to the airport and were told by the front desk clerk not to bother going to the airport until at least 530 si ce it did not open until 6am I happened to know this was not the case but the clerk debated us on this for a while and seemed to ignore our request until we became insistent. Had we listened to her we would have certainly missed our flight. Mostly I don't want to debate MY travel plans I would rather just receive assistance instead of engage in a debate.
Possibility to make fresh orange juice. Not to be.
comfortable bed and fridge in room Bedroom was very small and shower over bath was constrained and difficult to use.
The hotel was very well located in the "golden triangle" of the city. Rooms were small, but very well designed. Breakfast unusual rich for France. The atmosphere of the hotel was very pleasant - especially the paintings in the lobby and in rooms.
Location and value for money - asked for a bright room and got one! Breakfast was very good - nothing to fault
The hotel was in an excellent location the breakfast rooms were very small and overcrowded so all guests could not eat in breakfast room
Very friendly staff.
Central location, Air Conditioning, room fittings, balcony If we had been driving, it would have been impossible to get the car to the hotel (the hotel is in a traffic free area).
The location was perfect for exploring the city of Bordeaux. I thought it was a bit overpriced especially since breakfast (which we did not opt for) was an addition 12 EUR / person. Breakfast should have been included for what we paid for the room.
Small B&B in the center of Bordeaux, it is composed of a small number of rooms, so it does not suffer from problems that are typical of bigger hotels. The rooms are clean and of decent size, the environment was quiet and relaxing and the staff was nice and helpful. Due to its nature there is no 24h7 reception and/or service.
The low distance from the center of the city, the tranquillity of the room. The fact that there aren't the same services as in an hotel
clean,excellent bed,well located but parking and finding the location was difficult. Detailed written street directions would be helpful. Not enough toilet paper
Great location, and the grand room we had was perfect with children as it had an extra room and lots of space. This room had. Beautiful simple French decor and was very comfortable. There was no meet or greet by staff, and no reception. It is more like a b&b. There are many beautiful chateaus you can stay in which are more typical of the Bordeaux region. However you can't beat the location of this hotel, and the rooms are nice
Welcoming classy little hotel. Well located quiet street. Clean, nice art work on the walls. Attention to detal. Pleasant breakfast room. Good value breakfast. Rooms small.
Simple hotel but very tasteful and clean. Small but cosy room with good bed. Location couldn't be better. Excellent and friendly service. Given the price this hotel is an excellent if not the best choice in Bordeaux.
location was great the stuff was very pleasent the room was not very clean and there was no soap in the shower
Extremely nice and helpful front desk! Location was amazing. Very well-kept hotel. Room was very small (but very clean). Hotel was within ear shot of building construction down the street that made for a somewhat restless sleep.
This is a sweet little hotel right in the centre of town run by a wonderfully friendly couple who make it feel more like a b and b than a hotel. Unfortunately the room I had was a bit shabby and the bathroom was tiny. Really tiny. Don't expect luxury.
The owners were very friendly and informative. Very good breakfast. Excellent location
The welcome, the location and the comfort of the rooms
The location is perfect! The owner and his wife were very friendly and helpfull. The rooms were clean and the atmosphere was warm and cosy. We were very positive about our stay in Hotel de France!
Location excellent. Staff lovely - very helpful. Nice breakfast. Relaxed atmosphere. Small rooms but fine for price and limited stay. Little noisy at night from street but typical of city centre location on a Friday night.
The location is excellent. Rooms/bathrooms were very small and there were quite a lot of stairs (no lift). If we had been unfit or very large people it could have been a problem. I was also disappointed that, having booked at least 4 months ahead and requested a quiet room, we were given one overlooking the street. We were able to move to another room the second night which was quieter but the bathroom was even smaller and you couldn't move in there!
Central position. It is a hotel that has been modernised but keeps its traditional French character.Provision for taking breakfast outside in the small enclosed courtyard was particularly attractive. Shared balcony to first floor bedroom, this raising questions of security.
It was very French and I thought the breakfast was reasonable value in the context of how expensive it is to eat out in France. There was no plug in the bath and you had to drag your suitcase up the stairs
Very clean and friendly. Nice informal breakfast. Very convenient for town. Our room was on the third floor (no lift)!!!
Clean; Convenient location. Over-priced for a b&b; Garish room decor; tv not working; Reception open only from 07:30 to 12:00 and 17:00 to 19:30 in March. Self check-in by telephoning someone for front-door access code.
The Hotel was quite close to the restaurants, shops & town centre Do Not Stay Here !!! We arrived at 13:30 & had to wait until 15:30 to check in. There is no air-conditioning, the room was small, no hair dryer, no safe, no elevator & the breakfast was expensive. The private parking was unavailable (the reason we chose the hotel) & parking was 10 minutes away at 29.00 EUR per night. Street parking was impossible.
Staff consists of one, but in spite of that was very responsive as I had problems with the door to my room and was on the second floor (no elevator & slightly handicapped) so that this one staff member had to leave the reception desk each time. I appreciated their patience I did not ask as I usually do, but was disappointed there was no elevator as now I am slightly handicapped and can do stairs tho it is difficult sometimes and I can't carry my luggage, but the one person staff carried my suitcase so that was a minor problem.
Friendly staff, great location, safe, clean and well designed. A little bit noisy
Nice location. Freshly squeezed Orange Juice for breakfast. The hotel has no Air Conditioning. The "Garden View" consists of roof tops and a tiny piece of the garden. Bedding at least 30 years old.
The lady at reception was very kind and helpfull. The rooms could use a renovation, due to this it is not a real 3*. Attention the parking across the hotel closes at 20:00, gives a safe feeling but you should be on time to park the car. Perfect location.
Quiet location near city centre Rooms are a bit on the small side
I liked the position of the hotel ,,, just walking distance to the city centre, and it felt very safe,,, also the staff were very helpful; and very friendly .. It was a little higher priced than some of the others, but i was happy with the service so it was not too bad.
Perfect location to explore Bordeaux, very cheap + includes free parking
The hotel was very clean and functional. Our towels were changed daily as was the bed. The staff were courtious and helpful. The hotel was very central for town. Exceptionally quiet I would like to see tea/coffee making facilities in the room.
Loved it, great location! Nice staff!
A beautiful hotel near the city centre in a quite area. Staff very friendly
Close to Bordeaux town centre
10 min. walking from the center (one of the main pedestrian streets). The hotel has a private parking at the back, very convenient if traveling by car!. The room was very clean, although the furniture seriously needs a renewal. The furniture needs a renewal.
everything for the money was great! location was no more than a 10 minute walk from everything, 5 minutes from transport. the rooms though not large were very clean and comfortable. i would definitely stay here again!
The free parking is a bonus parking in Bordeaux is impossible. It was a kilometre walk to the town.
The location of the hotel is close to the shopping street, also the staffs were very nice.