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the staff were very helpful and friendly
The booking hadn't been confirmed so luckily another room was available.
warm friendly staff. Value for money. very goood The view overlooked the car park
Reception and restaurant staff were superb. The hotel design is very good and spacious. The car parking arrangements were poor.
The location was perfect Was saturday night and till 1am there was a music from a local disco club that you can hear till inside in your room. A bad noise.
The stuff was very polite and effective to their duties. The bathroom wasn't immaculately clean.
Restaurant staff very friendly and attentive.
Nothing stands out - a city centre hotel like any other. Not sepcifically.
a clean and tidy hotel, pleasant staff being questioned about breakfast payment, even thou we had pre paid the night before, plus car parking was not clear, and cost more than the advertised £10.00 a day
The warm welcoming and great customer service the room, just about everything. N/A
Staff friendly and helpful, efficiently run, felt safe. It suited our requirements for a place to change and sleep - we did not make use of other facilities none
24/7 breakfast option
Modern, clean and comfortable. Good location. Lack of privacy when using shower due to no frosting on the glass door from the bedroom. There was also nowhere to hang a towel when in the shower, meaning that you had to leave it in the bedroom.
Need coat hangers in the room !!
Friendly staff, good location, good communal facilities and very good value for money. The lamps in the bedroom didn't appear to work
The casualness of the staff, a very nice common room and a lot to see
Great staff, very clean A lot of stairs
Although only opened for a few weeks, the room was what I needed for the overnight stay. Staff very friendly Signage needs to be looked at both outside the hotel, although scaffolding was still up re paining. Directions from Snow Hill Station a little misleading, need to emphasise that it is more a 4-5 min walk & that you need to cross Great Charles (?) main road via the subway.
Great location for bars and restaurants with unlimted tea/coffee available 24/7 Kitchen could be a lot cleaner.... and proper pillows please!