Overview

Crowne Plaza Birmingham City Centre
Best Room Service

Central Square, Birmingham, B1 1HH, United Kingdom
+44 121 224 5000

฿ 2,853+

Overall guest ratings

8.4/10 Excellent
Based on 3,705 reviews

Review highlights

  • 9.0
  • 8.4
  • 6.5
  • 6.1

Good to know

  • Comfortable beds
  • Friendly service

Nearby

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    About

    Stylish hotel and restaurant in central Birmingham, steps from New Street station and the ICC Crowne Plaza® Birmingham City Centre hotel boasts a prime location in central Birmingham, just five minutes’ walk from New Street train station and the International Conference Centre (ICC). The hotel is a 25-minute train ride from Birmingham Airport (BHX) and 45 minutes by car from East Midlands Airport (EMA). Business guests appreciate the complimentary Wi-Fi throughout the hotel, as well as the handy business centre. Planning a meeting or wedding? Our dedicated conference floor has 11 naturally lit meeting rooms for up to 300 delegates. Our Crowne Plaza Meetings Director will set you up with catering and audiovisual equipment – and after work, you can relax over cocktails in the sleek b1 Bar. Visiting Birmingham with your family? The city's art museums, shops and cultural venues, including the Birmingham Hippodrome, are on the hotel's doorstep. You can stroll to the upscale Mailbox shopping centre, IKON gallery and National Sea Life Centre. Kids under the age of 12 eat free from our Kids menu. Enjoy sophisticated cuisine and city views at b1 Restaurant, with its seasonal à la carte menu and daily specials. Our well-equipped fitness centre helps you keep up with your exercise routine. Car parking options are available from reception.

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    InterContinental

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Laundry service
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Business centre
    • Concierge service
    • Cribs available
    • Meeting/Banquet facilities
    • Cable or satellite TV
    • Air-conditioned
    • Safe
    • Free Internet
    • Long-term parking (surcharge)
    • Parking (surcharge)
    • Storage available
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.4 Excellent
    Based on 3,705 reviews
    • 9.0 "Excellent breakfast."
    • 8.4 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.0 "70% found the restaurant service to be one of the best."
      8.6 "86% were happy with the room service."
      9.6 "96% said the recreation staff was great."
      10.0 "100% said the concierge service was amazing."
    • 7.5 "Good location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      9.8 "City centre within easy reach, said 98%."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.0 "High comfort."
      8.4 "84% said the beds were comfortable."
      8.6 "86% thought rooms were spacious."
    • 6.5 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
      5.0 "Only 50% thought the shower was ok."
      5.5 "Cleanliness of the bathroom was average, said 55%."
    • 6.5 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
      5.0 "50% thought the cleanliness of the hotel was average."
      5.5 "Cleanliness of the bathroom was average, said 55%."
    • 6.1 "Vibe was decent."
      5.9 "59% considered the lobby entrance to be so-so."
      6.9 "69% thought the atmosphere was somewhat friendly."
    • 6.1 "Average amenities."
      6.1 "61% thought the building was acceptable."
      5.9 "59% considered the lobby entrance to be so-so."
      5.3 "For only 53%, the facilities were new enough."
    • 4.8 "Value below average."
      3.9 "61% said the breakfast was too expensive."
      2.0 "80% said beverages were too expensive."
      3.8 "The price was too high for 62%."
    • 3.6 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
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    Overall rating

    8.4 Excellent
    Based on 2,037 reviews
    • 8.7 "Breakfast is good."
    • 8.4 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 7.6 "Good location."
      9.7 "City centre within easy reach, said 97%."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.5 "High comfort."
      8.8 "88% said the beds were comfortable."
      8.8 "88% thought rooms were spacious."
    • 6.9 "Rooms are ok."
      5.4 "For only 54%, the bathroom was ok."
      6.8 "Only 68% said rooms were clean enough."
      5.4 "Cleanliness of the bathroom was average, said 54%."
      5.3 "Only 53% thought the shower was ok."
    • 6.3 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
      5.4 "Cleanliness of the bathroom was average, said 54%."
    • 6.1 "Vibe was decent."
      5.8 "58% considered the lobby entrance to be so-so."
      6.8 "68% thought the atmosphere was somewhat friendly."
    • 5.7 "Food is average."
      5.2 "Side dishes were satisfying, according to only 52%."
    • 4.5 "Value below average."
      1.6 "84% said beverages were too expensive."
      3.5 "65% said the breakfast was too expensive."
      3.1 "The price was too high for 69%."
    • 3.6 "Internet is poor."
      2.5 "75% said the wifi quality was bad."
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    Overall rating

    8.3 Excellent
    Based on 1,185 reviews
    • 9.1 "Excellent breakfast."
    • 8.7 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.1 "71% found the restaurant service to be one of the best."
      8.0 "80% were happy with the room service."
    • 7.3 "Good location."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      9.6 "96% liked the proximity to sightseeing."
      9.9 "City centre within easy reach, said 99%."
    • 6.7 "Average comfort."
    • 6.3 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
      5.3 "Cleanliness of the bathroom was average, said 53%."
    • 6.1 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
      5.3 "Cleanliness of the bathroom was average, said 53%."
    • 6.1 "Food is average."
    • 4.7 "Bar is not good."
      2.2 "Bar service was unacceptable, according to 78%."
    • 4.3 "Value below average."
    • 3.7 "Internet is poor."
      3.0 "70% said the wifi quality was bad."
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    Overall rating

    7.8 Good
    Based on 37 reviews
    • 8.2 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 7.7 "Good location."
    • 6.6 "Rooms are ok."
    • 6.6 "Average comfort."

    Overall rating

    8.2 Excellent
    Based on 444 reviews
    • 8.8 "Breakfast is good."
    • 8.4 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 7.3 "Good location."
    • 7.0 "High comfort."
    • 6.8 "Rooms are ok."
      5.2 "For only 52%, the bathroom was ok."
      5.1 "Only 51% thought the shower was ok."
    • 6.7 "Average cleanliness."
      5.1 "51% thought the cleanliness of the hotel was average."
    • 6.0 "Average amenities."
      6.0 "60% thought the building was acceptable."
    • 6.0 "Food is average."
    • 4.7 "Value below average."
    • 3.9 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Comfortable beds"
    "Friendly service"
    data provided by TrustYou

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