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Nice staff, good breakfast, nice room There was only a socket for plugging in electric devices. Thus, it was not possible to plug in the laptop while the TV was on!
Closeness to the shops and bus station. Breakfast buffet
Location, free wifi.
The hotel was comfortable and in an ideal location. The reception staff were not very friendly or helpful.
The hotel was well-located (10 min walk to the Guggenheim and short walk to metro). The suite was large (we were four people) and comfortable. We were very happy with the room. Reception was friendly and helpful. We had requested a baby cot at the time of booking and it wasn't there when we arrived. However, reception was very helpful and provided one after we asked. Getting into the parking garage was a little scary!
efficient service, free internet in the lobby, central location
Location was excellent! Near Plaza Moyua and shopping. We had a triple room on the 2nd floor in the newer wing and that one was great but we also had a double room in the older wing on 4th floor and this room was in need of an update. Carpet and decor were worn and paint was chipping.
I liked very much the hotel staff, their behavior.
buffet breakfast reception not quite as as atttentive on arrival as one would have hoped
Staff was extremely helpful & kind. Location! If you don't come by car - not easy to reach. Complicated by bus!
Not being able to order a meal before 18.30 after travelling all day to reach Bilbao.
Easy to reach, quite close to Guggenheim museum and metro. Nice kingsized beds. Excellent breakfasts. free wireless in rooms.
The hospitality of the hotel staff, and the cleanliness of our room. None
The room was very nice and modern and looked much better than the pictures. The staff was friendly We scratched our car in the parking which is crowded and tight, It was a long walk to the center of the city
locationwise the hotel was great The bedspread was stained, ringmarks on the lockers, mildew in the grout between tiles in bathroom, overall the room looked tired and shabby definately not to 4 star standard
Easy to find; easy parking (not free though); v.friendly staff; child friendly; free child bed; restaurant for dinner = too expensive and not very suitable for families. But great places to eat nearby
We enjoyed the meals in the restaurant and the service in the hotel was excellent. We felt that the surrounding area detracted from the hotel, as it ws opposite the construction site from the new Bilbao FC stadium. However, the noise from the site was not excessive.
No positive points to make. Not 4*hotel, room more than tired looking. Breakfast 2*
Friendly and helpful staff how processed my check in and out quickly. Nice room which was comfortable and clean
We know this hotel for over 20 years and enjoy the comfort of the beds, the space in the rooms and the general decoration and furnishing. The location is ideal for shopping and visiting the town. The staff are efficient polite and helpful. The best breakfast selection of all the hotels you booked for us. We stayed in room 508, the only false note was the shower control which is near to falling off. I did not report this due to the crowded front desk situation.
Staff were pleasant and helpful. Very good breakfast. Had delicious evening meal in hotel restaurant on last evening of stay. Would definitely recommend this hotel.
clean and lots of space charging for internet access
Staff efficiency. Early coffee was offered for guests taking flights before normal breakfsat times. This turned out to be almost a complete breakfast - a very welcome surprise. Nothing at all
A very luxurious hotel that may have seen better days - but for the price an irresistible offer. Located very central. The double-rooms are very spacious, the bathroom huge and well equipped. The Bar/Cafeteria is typical, friendly and fast. Though nothing is dirty or broken, you notice that many people before you have been staying in the rooms.
spacious and clean
Very modern and good looking hotel, friendly and helpful staff, clean rooms and shinny shared spaces. Very good value for money. Location, altough very good (10 minute walking from shopping areas, 20 minutes from old town), it not exactly at downtown, but on the other hand, it´s very close to Guggenheim museum.
A very well located, comfortable and clean hotel with friendly and helpful staff
The position, the hotel staffs. It is a good hotel, but not at the level of other NH I have been, especially for the room.
Rooms are ok, staff is kind. The hotel is not too far from the center and museums by foot. Metro (San Mames), tram and buses (termibus) stations are very close. Rooms are a little bit noisy (walls are thin). Vaccum cleaner was heard at 9 am during the weekend. Internet connexion is a little bit slow when it works (wifi has not always worked). Staff cannot speak English but try to communicate in other ways.
The staff was very helpful and delightful. The bed was not very comfortable but the location was great, the sheets looked very used and the blanket looked very used as well. Overall for the money it was a good value and the location was good as I was traveling via Bus. Thank you for the great staff.
Quiet and clean room. Clean and comfortable bathroom. Good position near to the airport bus stop, metro and the tramway to the Guggeneim museum. Just the very poor intenet wi-fi connection.
good location, close to metro and bus station (termibus) very thin walls
Good location, friendly staff Shampoo was not brought every day
extremely convenient for transportation