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The staff was great, very helpfull and nice. The localisation is very convinient, central and not far from the airport bus station. The room we had, with a great view on the park was very noisy.
Very friendly staff Hotel charged my credit card in full three weeks before arrival. Contrary to Booking.com guidelines. Then, on check-out charged in full again, and refused to accept they had already charged. Now trying to obtain refund from credit card company.
staff spoke english and was helpful with directions.
Quite big room, nice location and very helpful and professional staff.
Friendly and efficient service. Excellent location. Bilingual staff and good food.
Very friendly staff. Great views from upper floor room and restaurant. Good food at the restaurant. The rooms and public areas are somewhat dated and could do with a fecelift but it is certainly good value for money.
more internet possibilities
The municipal parc in front of the hotel, the helpful people from the hotel. The breakfast is very good too as well as the common areas. - The rooms are far too noisy !! Put double windows in the rooms. This level of noise is not compatible with the level of the hotel + rebuild bathrooms (they are too old fashion). The bathrooms and the noise are not compatible with a 5 star hotel.
the location right in the center f thetgown the shower didnot work properly
Passable... It is not a tourist hotel as the reception provides little assistance
good location, reasonable price .. lightings are funny!! The resturant is horrible if you don't speak Porteguees.. not so much guide at the reception to tell u around or what options u have?
Nice hospitality of the stuff despite a bit short knowledge of English
Acoustic isolation would be a plus.
All was clean and in order, staff was very helpful and keen. Loudness of the street was significant inside the room.
The staff was helpful and friendly despite lack of knowledge of English or any other language besides Portuguese. Breakfast is quite ok. The environment is extremely noisy (traffic, bars, ...) which even hinders on the highest floors. The rooms are equipped with old furniture, old dirty carpets, ... Needs an extensive restauration. Airconditioning is very noisy.
staff attention Noise from exterior ( loud music ) .