convenience of location, surroundings, modern style
everything had a fab time thank you n love belfast will go vback again soon.
We got upgraded when we got there due to overbooking, i was extremely impressed with that and i found the staff friendly and helpful.I will be going back There is nothing to complain about we had and excellent holiday
My Mum & I had an Amazing time could'nt Fault this Hotel or any of the staff in any way.
The hotel was great, the staff was very helpful, and I am going to miss the Breakfast.
Good breakfast choice, clean hotel with a good location with a very modern look to it. Checking out took longer than it should as only one desk was in use (there are 3 in total). There was a queue which should not happen around peak times (ie I was checking out at noon)
Clean, modern, friendly staff, good food Very noisey - could clearly hear people talking in other rooms and the corridor at all hours. Difficult to sleep
The homleness of the whole stay in the hotel and the food brill and pleasent staff we really enjoyed our stay thankyou Nothing everything was perfect...Inever look at reviews
clean room,good breakfast,easy to get to city centre,good parking
Very pleasant and comfortable hotel no
The bedroom was very comfortable and quiet and facilities were good. Breakfast was disappointing. Several items were not in the trays and had to be requested - pork sausages, mushrooms, potato bread, crispy bacon. They were supplied with a rather bad grace and crispy bacon never appeared at all. The food generally was under cooked . No fried eggs were available. The tea pot had no lid - a saucer was used.
Friendly staff, very good food, smoking rooms available, I would not stay at a hotel that had no smoking rooms available Nothing
Pleasant, helpful staff and clean comfortable rooms. Handy taxi ride to the city centre and plenty of parking.
the staff were very friendly and helpful and the services/facilities in the hotel were excellent. We found it difficult to find the hotel but the staff were very helpful
I liked the breakfast. The whole thing was well organised and there was good selection. The room was very cold for the time of year and the bar was closed by the time we got back from the Show that we were in Belfast to see. (approx 10:45pm)
We enjoyed our short stay at The Park Aveue Hotel. We found the hotel to be very comfortable throughout and the staff were very nice and helpful. The rooms are particularly spacious and well equiped with really comfortable beds!! ;-) During our breakfast the following morning we were kinda forgotten about with regards to our tea/coffee and toast but after pointing this out to the breakfast staff they did make amends. Apart from that we were happy with the breakfast. Ample and very tasty. ;-)
the hotel is lovely, really nice interior the room was nice and clean and very comfortable. we orded room servive and it came very promptly and the staff were lovely. i reaaly enjoyed my stay.
Staff were excellent - very friendly and helpful. Location was great - only a few minutes back to City Airport for the flight in the morning. VAlue for money was great. NA
Good food, helpful staff, near to City Airport Bistro rather noisy, not very relaxing
I found the food to be very nice and the rooms were spotless The weather was bad roads were icy and the hotel is up a hill so I found it hard to drive up to the hotel the roads were grited the next morning but the hotel didn't do anything with the hill or the carpark I felt they could have had staff clearing the drive way .the rooms were very hot
Cleanliness and genreal ambience
Rooms are very clean, comfortable and modern
Location Carpets in hallways and dining area were dirty.
Very good breakfast. It is in a strategic position in the very center of Belfast. Nice and clean the relax area (pool, jacuzzi, turkish bath) the staff was not very friendly, they speak fast and with a strange accent, difficult to be understood. The internet costs a lot 3£ / 1 h.
Location location location No
Being within walking distance to the shops as this was a Christmas shopping trip. Nothing, liked everything
I Liked the fact the Hotel was not too close and not too far from the shopping centre and the main square. The only thing i didnt like was the quality of food been served during evening meal.
I had booked for a non smoking room and was allocated a smoking room. Minor point but it was still an oversight on the hotels part.
The hotel restaurant was quite expensive as was the room
friendly atmosphere, good attentive staff in restaurant car park facilities - but this is probably the same in other hotels
Found Staff to be very pleasant and extremely helpful Have recommended this hotel to all my family and friends!
the room is nice and comfy. i'm definitely going back again if i have a chance.
hotel very cloes to shopping centres and motorway and nightlife
Most of the staff were friendly. The rooms were not too small, bathroom was small but efficient and had everything you need, also good wifi. Convenient location as well. There was a slight smell in the corridors, didn't bother me much but can be improved. I wasn't aware of any meal deals, but had a 3 course dinner at their restaurant - starters and dessert was great, the mains not so great as they were dry (chicken and burger). There weren't many food options though.
Staff and restaurant amenities were excellent.
Value for money and staff on reception both helpful and friendly.Very close to all the amenities and the city centre. Nothing springs to mind.
The room was clean and warm The food was not good particularly the breakfast.
Good location, close to shops etc. Rooms are small but adequate. Bathroom is small. Reception and bar are mixed so can be a wait to get checked in or out when bar is busy.
Good staff, good use of space in the rooms Would have liked the bar to be away from the reception area.
The location was excellent with just a short walk to go shopping and to have a night on the town.
Great location and good price Room was very plastic, but def value for money once you know what you are getting
Clean, comfortable, warm and quite. Excellent shower, without noisy plumbing
Great location arrived by train, Great Victoria Street station immediately adjacent to hotel. Concierge were very helpful in arranging tours. The room was not large but was comfortable and very clean.
Location was good and the room was clean. I felt the clientel were suited to a stag/hen party atmosphere. The fighting outside the door was not helpful to ensuring a comfortable stay.
Staff were very friendly and patient. My booking wasn't registered with the hotel when i arrived. Unsure if this was a booking.com error or hotel. However the problem was promptly resolved and i had a very pleasant stay.
Great location, great staff! Room was spacious for 3 people! Enjoyed it very much! Highly recommend
Size and cleanliness of room and large screen TV Poor for guest car parking - I found this a big disappointment
Fast, friendly service, excellent food & accommodation, efficient late bar and the valet car parking facility in a busy City centre is a definate plus.
Good room - excellent resturant - great location Was able to write clean me in the dust on the wardrobe shelf. My colleague was unable to check in until after 3pm and only then because we insisted that a room be made available before we left for an afternoon/evening meeting
Comfortable, very clean, polite staff and good food
The very helpful Staff!!
Location and room layout
The availability of the Piano Bar into the small hours
Convient downtown hotel. Helpful staff, great amenities. Historic grand dame. Bit pricey.
The freshness of the room ,availibility of drinks and snacks..The location was perfect. The breakfast was overcooked .The layout of the food availible for breakfast was unsystematic.The staff unhelpful.Under the bed had not been dusted in days.The noise level at 3am did not allow for a good nights sleep.
the cleaniness of the rooms
Very freindly and efficient staff. Nothing was too much trouble. The corridor was a little noisy on the Saturday night, which infiltrated the room.
The read the hotel was two stars however it exceded my expectations in every aspect. I had a wonderful stay nothing
The location was excellent and the room was quiet Room was very very small
Great prices for a hotel in a good location.
Clean rooms, friendly staff, quiet
The hotel staff were courteous, the room had everything you needed great for a night away but at a reasonable price.
No parking, quite noisy at night
Food very good and free secure car parking is excellent touch. This is our second stay in 7 weeks and will not be our last. My daughter and partner has also stayed here recently They range of draught beers is limited no Smithwicks or McArdles ale
great location just at the back of St Ann's Cathedral. Lots of beautiful restaurants in the area. Only a 10 minute walk into Victoria Square. Room was immaculately clean and the bathroom was very well designed. Free parking was a real bonus! Will definitely be back!
Its location - very convenient to the local shops, restaurants and bars.
Near to city centre with all its attractions-Helpful and friendly staff-Excellent value.
Nice decor comfortable room friendly staff Additional cost for wi fi etc,
First impression was that hotel was lovely- welcoming. Food was tasty. Throw on bottom of bed was extremely dirty and waited 4 hours to get it changed. Lumpy pillows felt like sleeping on the floor. No hadwash in dispenser in bathroom. Steak too bloody , wasnt asked how I wanted it cooked. Young kids on rugby tour running around corirdors shouting and banging doors- no apology when I complained!!! Felt more tired leaving hotel when the Belfast trip was a birthday surprise for my husband.
Staff were so helpful and efficent Tea/coffee facility in room
The location of the hotel 11am check out. Please that extra hour means so much especially driving back to Fermanagh
brand new hotel, clean and fresh.
Parking, food, cleanliness, staff Poor views - one of the rooms looked on to huge pipes and was noisy - also that room was cold and should have been heated as it was an accessibility room.
Clean cut basic hotel, perfect location fabulous staff and beautiful food would definitely recommend this hotel as it has two car park options and is within walking distance to Odassey/ Titanic quarters and the city centre
Very friendly staff in reception and generally service was very good apart from the bar where there were some delays. Nice rooms and very clean. Great location and nice areas to sit and chat Good Internet booking through booking engine was not good as they mistakenly charged for two rooms in advance where as the request was one prepaid room. The bar service on Sat night was not the best as there was a long wait. The directions on your website are very basic for somebody driving from Dublin and could be improved
Excellent staff: everybody very helpfull, a groom bring me to my room at the arrival, and show me how everything should be used (light for example). Always somebody here just to help. Location in the center of the city, with many nice restaurants around at walking distance. Price of the breakfeast is too expensive compared to thye european standart: 13 GBP for a classical continental breakfeast, and is you want some eggs, sausage or so (the classical english breakfeast), you will need to pay even more.
Perfect central location close to city hall and the continental market, and right next door to the grand opera house. Hotel was spotless and staff were very welcoming, will definitely be back
Everything was perfect but... in the bathroom there wasn't the toilet brush!
The room was lovely, very big, and clean. Location was unbeatable. I felt that the hotel staff did not even know that we were guests at the hotel. It is hard to describe but it was almost like u check in, stay, and check out. The first morning, our door was knocked on twice which woke us up. The second night the fire alarm went off at about 2am and also woke us up.... :(
Staff were welcoming, rooms were lovely. Breakfast was very nice. Staff booked tickets for a show for me and organised an excellent sight seeing tour. The hotel looked for £400 to be put on my credit card which i found a little excessive seeing as cost of my booking was significantly less.
The hotel staff were very helpful and the standard of accommodation was excellent.
The room was gorgeous, small but had all the space we needed for such a short stay. The bathroom was lovely and little extras liked candles around the room added to it all. None
Gorgeous room, lovely staff although I wouldn't expect anything else in ni, the service is always wonderful in hotels, restaurants, taxis and shops.
Loved the location......the bathroom was fantastic !!!! Color scheme in room and had to bypass sunday breakfast......45 Minutes !!!! apparently not enough help.
The accommodation is of a very high standard. Breakfast choice is excellent and the food is very good. The twin room we had, had no space between the beds. It was like a double bed the beds were so close together.
Convenience of location Paying heavily to park
Proximity to city centre and odysey arena where we were attending an event.
Close to the City Centre ,Lovely views and relaxed setting in bar The only thing I disliked was the price of parking, Very Excessive
The Staff were helpful but obviously frustrated breakfast was chaos and it took 30 mins to organise paying for parking in an alternative garage
The staff were fantastic especially John at the desk who dealt with our bags and got us a taxi, wonderful people you have working at the belfast hilton, hope to be back again soon
The beds are so comfortable. Bar is lovely. Room was a bit cold, fault with air conditioning.
Excellent value. Great breakfast. Nice views over Belfast. Hotel now 10 years old. Maintenance not given priority - damaged bathroom door, difficult bath/shower tap. Room 309.
Staff and food Room could have been cleaner
We liked the decor, comfort and the attitude of the staff
Friendly, efficient staff. Convenient location. Comfortable rooms. Nicely designed and furnished rooms. 'Quirky' details. Would like brighter reading lamps in bedrooms.
Friendly and helpful.
Everything at Malmaison Belfast was outstanding! The staff was great and helpful for anything you needed and could arrange things like black taxi tours, room service, and recommend various restaurants and things to see. The rooms are gorgeous and very spacious. Shower pressure is great! The location is also ideal, being right across the street from Victoria Place shopping Center and other sights to see. Overall great experience and would absolutely recommend everything!
An excellent, really funky hotel; I'd definitely stay there again. There wasn't a bath!
Great location. The bed was excessively hard.
Great location, nice clean hotel friendly staff. The only point that could be improved upon was drections -staff could improve on this point. Otherwise very nice friendly people. See above
Decore and the staff
Location, friendliness of staff and general high standards of hotel No parking, although large car park across from hotel - quite expensive daily rate though, perhaps hotel could try and negotiate a special rate for guests
It was in the perfect location
very clean, good heating system, quiet, central location,friendly staff, good pub. pub smoking area- metal chairs very cold to sit on, also outdoor heater would be appreciated.
Loved it's central location. Very accommodating and appreciated their attention especially in locating a forgotten camera.
close to pubs clubs food in hotel was good and reasonably priced having to put money on room account meant i got stung for al lthe drink
Great location mere blocks to central Belfast at a good rate for such a nice hotel in the center of a major city. Parking was a little far away and pricey. Staff while hopeful weren't as friendly as I'm used to. That may be a cultural thing because I'm American and I had previously spent a week in the 'warmer' Republic of Ireland but I found the staff here and at other places in the North to be much less likely to greet you or strike up a conversation. Not a huge deal but for me it helps to make me feel welcomed in a new place.
location very limited and paid parking
Excellent value, central location, spotless room, pleasant and helpful staff.
The Park Inn Hotel is new built, bright and clean with friendly staff, it is located central to Befast City and is a short bus or taxi journey from Belfast City airport. None really, bar prices were what you would expect for a central city location.
TThe hotel had a nice relaxed, friendly atmosphere. Was close to everything and the staff.were lovely
It was central to the shoppnig area and close to my business appointment There was no roon in the hotel car park
hotel warmth N/A
Fast friendly checking, good wifi, good location, lovely rooms. Water could have been a degree or two warmer in the shower but i like it really hot and it was nonetheless fine.
The whole thing was great from the staff to the location I would recommend this hotel to anyone and dare them to find fault!!!! Bar was very pricy
The staff were outstanding, the location was brillent right in the city center, great value for money
The convenience in relation to the town. It had a place to eat late evening.
that is was so close to all the shopping centres and the hotel was easy accessed to
Location is spot on for a great weekend in Belfast
the stff were brilliant very helpful and accomodating all the time. the bath i would advise anyone to ask for a bathmat before you have a shower as i had an awful fall but they were so helpful and i would still return.
General Cleanliness & presentation of hotel. Helpful staff
Friendly, helpful staff. Size of room and cleanliness. Ideal location for accessing Belfast city centre, pubs and restaurants. Easily located from motorway and secure parking just around the corner.
Great location and value for money Traffic noise in ouside room
Central location It is rather ordinary
Location Sound proof Windows Staff Could be more at breakfast Rooms stuffy
central location poor car parking facilities
the room was beautiful
The hotel staff were wonderful so friendly and accomodating - nothing was too much bother for them. The hotel itself is beautifully kept, clean and very comfortable - I loved just lounging on the big sofa's in the hotel lobby people watching and soaking in the atmosphere. The rooms were very warm even with the heating off and there was a continious quite loud hum which would keep you awake if you did not have the foresight to bring ear plugs!
Lovely hotel close to the University. Pleasant and friendly staff. No problems at all during our 1 night stay.
The staff were excellent..from the reception staff to the bar staff, very friendly and welcoming!
Quiet location, pleasant staff, large & comfortable room no
Comfortable and spacious room Noise form the street
The hotel was great for shopping trips to Belfast. The rooms are clean & staff are friendly. Also they have free parking which in city centre hotels is a plus The lift is small & they don't have luggage trolleys to help bring your bags to the room
Nice location, friendly staff, public areas are will maintained and food is good. Room was a bit pricey mainly due to events on. Room also had no external windo . Not a huge issue for a night but made room very dark.
Staff could not have been nicer, especially on reception. Lee Ann, on Sunday morning even came out to the snow covered car park to help guide me out. Bar food was great and reasonably priced. Free car parking - great. Nothing.
nice room location quite far from the city centre
We were given an upgrade to an executive room which was great. Very comfortable and spacious. It ticked all the boxes. Staff was very friendly and helpfull. Hotel is situated in a quiet leafy area yet close to city centre and all its amenities (15 min. walk). Free parking was a great add on since parking is expensive in Belfast. If you have a room to the front on the first floor, above the bar and lounge, there can be noise till quite late at night. We were there on a weekend and the bar was pretty busy on Fri and Sat. We are good sleepers so it didn't really affect us but it could easely affect lesser sleepers.
hotel had a luxurious yet cosy feel to it would have liked coffee making facilities in room .
Super attentive staff, exquisite decor, yummy breakfast. My favourite shoes on sale in the hotel- bonus! (Christian louboutins) Rooms were stuffy despite air con (windows could not be opened)
Everything, customer service brilliant, highly recommended. Nothing.
The management and staff were outstanding and very helpful. I would recommend this hotel to anyone, especially those who enjoy a little bit of luxury. No tea/coffee facilities in the room.
The Merchant is a stunningly gorgeous hotel, the beauty of the building is only outshone by the excellence of the staff. Nothing.
Everything about the Merchant was excellent, but the quality of the room really stood out. We stayed in room 528 (a Deco deluxe room) and the view across to Victoria Square and the City Hall was worth the room rate on its own.
The Merchant is a very luxurious hotel and even though it is in the heart of the City, we were not disturbed by traffic noise in the morning. The staff were very helpful and courteous. We had a lovely experience and would definately return.
staff were excellent without being over the top. Very friendly abd accomodating. The decor is amazing and food excellent nothing I could not fault it
Amazing Room and service would highly recommend The selection of food in the great room
Lovely breakfast experience with lovely dining room, great location, staff all very nice Rooms whilst really lovely were very darkly lit and a bit small given the price.
An excellent value-for-money hotel. Comfortable, spotlessly clean, and with a friendly ambience. The bed was one of the best we've experienced in any hotel, including several 5 star luxuries around the world, the food was extremely good and very reasonably priced. A lack of dedicated parking was a bit of a nuisance on a dark rainy night. Driving around unfamiliar streets in the dark to find a parking space, then having to walk with the bags in the rain, even though only a few hundred yards (or metres) to the hotel, was not very pleasant.
The room was modern, spacious, very comfortable and everything just worked as it should. I didn't think the Irish breakfast was very good.
The staff members were excellent. Very helpful and knowledgeable. I thoroughly enjoyed my stay. N/A
Can't say enough good things about the staff. The receptionist a lovely young girl was unbelievably helpful and upbeat. I ended up chatting on receprtion for 10 minutes before going up to my room. When I ate in the Brasserie again the service was top class. The starter was divine(I had the chargsrilled veg with parma ham & pamrsan) When my main came out I had the Seafood & noodles it was very strong with Corainder and when I spoke to the Staff they instantly took it back and brought me out a fresh bowl which was again beautiful. My eggs Benedict for breakfast was only surpassed by the sheer size and taste of the cheese scone! The setting was very relaxed and informal. I will definitely stay again, if only for the service. In bedroom: Huge Flat screen tv with moveable wall mount so I could work in annexe and have tv on. The bathroom and shower were very tastefully designed. Also had a room safe which was useful. Really close to lots of bars and restaurants if I didn't eat in Brasserie. Still a few teething problems due to being such a new renovation. No broadband in my room, a loose plug fitting but very little, a bit of road noise in early morning.(I'm just being picky)
If I thought of something negative to write, I couldn'T. Fantastic experience! The decor in the dining area could have been better. Tablecloths on tables, fresh flowers (Even if it was one) and window treatments.
Spacious room, attractive decor, large and well-equipped bathroom with separate bath and shower cubicle, large flatscreen tv with good selection of satellite channels. Hotel staff (not restaurant staff) very helpful and polite. 'Kingsize' bed was actually two singles pushed together, no plug sockets anywhere near bed to charge phone overnight, nowhere to put the soap in the bathroom! Poor service in the restaurant (greasy breakfast, tough pizza, very slow service in the evening).
From the moment you enter the hotel lobby you were greeted with a friendly welcome. Staff very customer focused. Room we stayed in was very luxurious and overall Hotel design was well appointed.
The Receptionst who was on duty on our arrival was very welcoming and extremely helpful during our stay Nothing would recomend this to friends and family
There was nothing that was to much trouble for any of the staff, they were lovely, they all had smiles on their faces. When I checked into my room it didn't look like it had been hoovered so when I went down to reception to say so, the next thing I knew was that it had been done and the manageress was totally apolegetic. Will definately stay there again.
Beautiful room, quiet and comfortable. Wish we could have stayed longer!
The location is good and the rooms were big and airy. Nice big bathroom.
everything was first class,from friendliness of staff to the quality of the room and the food. the price was a bit steep, I probably could have got somewhere equally as nice in Belfast for cheaper.
hotel was freezing cold, the food at the wedding reception was non existent, (not sure whether that was at hotels expense or wedding party) the food that was served was cold, i had stomach problems following day.
This hotel needs serious renovation. The price did not match the quality by a long shot. The hotel needs to improve it's customer service.
Everything from the food, the staff and room service. N/A
I love staying in this hotel on this occasion I mixed up our departure date and the staff were really understanding and allowed us to retain our room for the extra night.I particularily love the whole atmosphere at this hotel and it is always my hotel of choice when visiting Belfast. Nothing we did not like.
It's city centre location is excellent and having a very good restaurant on site with late night entertainment really made the night worthwhile.
Piece & quiate.
very relaxing hotel friendly staff and right in the heart of Belfast
bed very comfy and quiet and its central position. the reception was very dark and uninviting, it wasnt suitable to sit and relax in.
Very luxurious hotel in the centre of Belfast Paid my bill on checking out and was asked had I used anything in mini bar,which I replied no,we never do.On checking my credit card account I was charged £9.50 on a seperate transaction I phoned the hotel and was informed the charge was for three packets of nuts and a bottle of water from the mini bar.I was told it must have been a mistake and apologized for the error.A refund was to be made to my card. Careless mistake by someone but I was not pleased.
It's exactly what it offers on the web site. Comfortable and tidy and ticks all the boxes.
Nice walking distance of the city, although still quite quiet at night. Rooms fairly basic for the price we paid. £275 for 3 nights is not cheap accomodation.
Warm with goood location It was noisy at night. The toilet seat wasn't clean.
Very reasonably prices. Excellent hotel for little cost. Also free parking is excellent as it's hard to find in a city centre hotel.
The breakfast was good and staff friendly We were put in a smoking room as none smoking rooms were not available, but I don't think I asked for smoking room when I booked the room. The rooms were not very sound proof. We were awoken by guests in the next room when they arrived in.
The hotel was located near to the ulster museum, botanic garden as well as supermarkets and restaurants. As a family travelling with children, we felt safe in the area. The rooms are modern and clean, though a little small and cramp for a family of 4.The breakfast provided was good and well balanced. It would be better if there is free wi-fi in the rooms.
Very good value, clean, comfortable, great convenient location for everything (trips, walking, etc), quiet, near a good range of restaurants, hotelbar/restaurant was fine, staff were friendly and helpful. Would stay there again and would recommend it as a very good basic hotel.
The manner and helpfulness of the staff. We wer offered breakfast on arrival and thought this ws very considerate as we had travelled in bad weather to get there.Also staff gave us information on how to reach most suitable shopping destinations Nothing
It was close to amenities, value for money. I booked 4 family rooms, which suit 2 adults and 2 childeren, but when I wanted to put 3 adults into it I had to pay an extortionate supplement and was not happy aboout this.
Breakfast Decor, reception staff attitude