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Friendliness and helpfulness of staff. Free Internet. Comfortable room. We couldn't hear the TV.
Modern. Friendly staff. Comfortable rooms. Room service is too limited. The "restaurant" is not an option. Needs an upgrade
Another couple were given the same room as us and actually had a key and came into the room lucky for us that we were there at the time. Reception lady sunday afternoon did not really apologise or think it was that big of a deal.jacuzzi hot water byt no pressure
classy, comfy, good service (receptionist was very nice telling us all the useful stuff when we arrived), the room was big, clean well equipped (descriptions are accurate) and had good running wifi access. We had a power outage on the first evening. As we came back from dinner 3 hours later, the hotel was still in the complete dark. Hopefully,our ultimate goal was to sleep immediately but I guess everyone staying at the hotel didn't have a great time.
very polite, accomodating bar shut when we returned in the evening
Perfect location, very efficient and friendly staff, excellent facilities
Terrific location with easy access to trains and shopping. Room was clean and modern. The hotel staff was outstanding, the airlines had lost my bag and a young woman at front desk called the airlines for me to inquire on my bag - what service! I would definately stay here again. Nothing.
the location Very weak shower
Bathroom toiletries not replenished daily.
comfortable, quiet room. the staff were very helpful and friendly. the bar was a bit clinical, uncomfortable, however the staff were more than willing to serve us a drink in the very comfortable lobby
The room size, ckleanliness, guiet, ammenities. Polite reponsive multilingual staff. We were able to occupy our room early in the AM. On site restaurant available. Good value. No room heating on our first day (November 24). Staff not technically able to reprogram TV to an English language station.
location and cleanliness of the room
Location is excellent.
location is perfect the rooms are small but comfortable enough
I liked the design of the room, its comfort and all the facilities they had in it, breakfast, information pack and maps of most visited attractions in Barcelona and around it hand out during check-in. Also, the location of the hotel itself as it is situated in Las Ramblas.
The location could not have been better. The staff was quite helpful and spoke English very well. The hotel was expensive. The location accounted for much of this, but at these prices, the hotel should have been even nicer.
clean room . the hotel has a great location. we had to pay for a connection for electric.
Perfect location, extremely clean rooms and public areas, delicious breakfast buffet, amazing staff and very comfortable beds. Occasional road noise
good location overprice, poor room facilities, room was cleansed poorly
Reception staff were very helpful, the men especially, the first one we met on arrival was not very good !, everyone else was very good, cleanliness was excellent, would definitely stay again next time we visit Barcelona. On 2 Reception staff on arrival were not very efficient and tried to charge me for the deposit I had already paid.
The location, the terrace, the staff. The room was small, with little storage space for clothes.
The room was not too big, but modern in style, and the service good. The location of the hotel is suberb 326 EUR for one night is too expensive, and the breakfast was not even included.
The modern design of the hotel in general, and its location. The strange design of its toilet, it wasn't comfortable at all.
The rooms were very modern and comfortable. The receptionists and bell boys were extremely pleasant and helpful. The location was superb - close to the Metro, restaurants, shopping, sights. I made use of the mini-bar the first night. On the second night, the red wine was filled with tap water and recapped. The front desk did not seem surprised by this.
the extra-ordinary decoration we would prefer to be able to open our window -which faced the corridor-
Central location, cleanliness Not sure about the practicality of the room design, particularly the wash/shower/toilet layout and construction. The shower itself was excellent. Room doors noisy when closing automatically.
Location poor service...no toiletries...no response to 3 requests to reception.....bar closed at 12...unable to get a drink delivered to our room
We had a wonderful stay. Helpful and freindly staff , great room. Hard to beat this wonderful location. We will definately be back and will recommend this hotel to anyboby. Great value for money.
Its a great hotel with a fantastic location. Check in was easy. As my flight left late inteh evening and the hotel was clearly not fully occupied, I requested a late check out. Current check out time is 12:00. However, when requesting the staff at reception if this woudl be possible, I found myself in a position where the cost has to be negotiated, rather than the staff trying to accommodate me. This is a real pity, as it left me with the impression taht the hotel was desperate to squeeze some extra cash from me. needless to say, i checked out at 12. Although I am a repeat guest at the Olivia Plaza hotel I will in all likelihood not return to this hotel as there are a number of excellent hotels of the same standard nearby. Hopefully they will be in a better position to accommodate their guests in such instances.
Nice hotel with excellent design. Perfect location in the city center. Kind personal. Clean rooms. Quiet atmosphere. Want to come back again. Shower,wc and sink were strange located. Breakfast could be better.
very good and i recommand that for all no
an excellent hotel, very central but quiet, well appointed rooms and good facilities. helpful staff.
Ideal location. Feeling of security - plenty of staff about.
Great location. Spa and gym was very nice. Breakfast was great and was included in my rate. The temperature control was hidden. Wish breakfast at the terrace was open earlier.
location was perfect bar very quiet could have done with a little music
Central position nothing
Location, facilities, room sevice Overall a great experience Lack of reponse to our complaint that the water supply to the bath/shower control unit was too hot
The helpfulness of the front desk staff. The PCs in the Business Center did not function well.
Location, quality of hotel, staff was excellent Everything was great
Atmosphere, Comfort, cleanliness, facilities, spa, location and descent manners and service standard
Loved it all! Fab hotel
The extortionate jump in room price on last night of our stay!!! Quality of breakfast was poor. Staff spoke very poor/no English.
Friendly Staff, room size and hotel location all excellent
good value, helpful staff Air condtitioning weak on 9th floor
This hotel is very functional for touring Barcelona. The location could not have been better. Extremely good for shopping and very close to good places to eat. Also very close to public transport. The room was a good size. We did not have a double bed but the beds were comfortable, the bedding very clean. The bathroom with the double basins was spacious and clean. We ate breakfast once. The variety was good and fresh. We had a room at the back facing a very large courtyard so it was very quiet. We had been told that hotels in Barcelona facing the streets can be noisy at night. The lobby furniture could be revamped but apart from this , would recommend this hotel
Rooms are well equiped, beds comfortable,clean hotel in the middle of one of the best shopping areas in Barcelona, convenient to several metro lines. The desk staff was less friendly than in many other hotels but competent.
nice spacious rooms, view was ok, airco was fine, beds were good and the nespresso in the hallway very nice! And the location is perfect in the centre of the nicer part of Barcelona just 5 min walk from casa Batlo and the subway, only 10 min walk to plaza Catalunya.
A great location within steps to the main walking section of the city air conditioning was poor. We went with another couple and they had the same issue...the air conditioning did not work properly
Breakfast was excellent
Very good location. It's just a few blocks away from the centre. The room is modern and they even have a balcony. The hotel staff aren't helpful at all. very very very bad attitude.
nothing the "romantic" room had two separate beds instead of a king-size one, one bathrobe per two, we had to ask for shampoo; they left one sweet per two; walls are so thin, we were hearing about all indigestion problems of our nextdoors. St.V.'s was absolutely ruined.
Nice hotel, good breakfast selection. They do not have a changing facility after check out (which is very useful if your flight is at a later time)
Location was walking distance to many sites and central to Barcelona. Rooms are clean and beds comfortable. Staff helpful. Checkin and out were a breeze. Everyone was professional and warm. No complaints.
Perfect location, right in the centre of old town and a few steps from cathedral. Great price for lovely 4 star hotel. large rooms, very comfortable and modern, quiet street though right in centre, fantastic breakfast, lovely rooftop patio and pool. All around amazing hotel to stay at as vacationer or for business. nothing at all.
The hotel is very central to the historic quarter. The walking tour of the old city provided free of charge on the Sunday morning was excellent.
Hotel is a great value for what it offers. The rooms are clean, modern and comfortable. Rooms had smooth, clean wooden floors and are equipped with modern ammenities. The hotel is located in the Barri Gotic which is a central area to many shopping centers, reastaurants, and focal tourist points. The staff was extremely helpful. It is a short walk to Las Ramblas from the hotel. The hotel is practically next to the Catedral. (a must see). The hotel bed are big however they are not too comfortable. I experienced a lot of tossing and turning each night. Hotel also states that they offer sound proof rooms but the rooms are not completely sound proof. We were still able to hear the people in the room next to us laughing and talking, as well as the noises from the front street.
The location is very close to the centre of the city. The access to the hotel by car is not so easy (cannot be done by GPS navigation). The way to the parking garage is a little bit laborious. The breakfast was not included in the room rate. WLAN was not working, only LAN with the cable.
The hotel was located in the heart of the city; steps away from the Cathedral; easy walking distance to La Rambla, transportation, Palau Musica, Picasso museum. Staff was attentive, informative, and gave great recommendations for restaurants and how to get around. The hotel provided a free Sunday AM walking tour of the Gothic Quarter! a
excellent location, very central but quite.
Location, room decor, room size. Expensive breakfast :)
If you're looking for a central location as your jumping off point for Barcelona adventures, Barcelona Catedral is an excellent choice. Newly renovated, the hotel is very well appointed and has all the amenities you'd expect from an inner-city hotel. Roofdeck infinity pool is gorgeous and the setting is really fun, basically overlooking rooftops and balconies. Staff was very accommodating and went out of their way to provide service. Food in the restaurant (we only had breakfast) was good, local and fresh. Located right next to the Catedral. Not much to dislike, really. A bit hard to find if you don't know where it is. Also, pigeons tend to fly up to the pool and bathe in it a bit, but the staff was on top of cleaning the edges of the pool so it really isn't much of an issue. I had hoped the hotel bar / lounge area, which was really cool, would have a bit of nightlife, but it was dead most of the time.
Staff was very kind and helpful, Location was excellent
Position and convenience is excellent The Bar area was a bit clinical and not conducive as a relaxation area
The hotel is located within walking distance (or a brief cab ride) of nearly everything you could desire in Barcelona. The room was comfortable and clean, and the staff is courteous and very helpful. Above all, the hotel is delightfully quiet--easy to to get a good night's rest.
The staff was really helpful. The room was large and clean. The bathroom was large and clean. The air conditioner didn't go on cool enough.
The room was small but had all the comfort. The option to have breakfast was very convenient, especially the price/quality was very good. The location of the hotel was excellent.
Staff was helpful. This hotel is over priced based on the quality of the hotel.
The Hotel could not have been placed better for accessibility to all of the activities and services in and around Barcelona
Very close to everything, great value for the rooms, internet access and printing, very clean, Highly reccommend this hotel
The location The breakfast was too expensive.
central location, very nice lobby Tiny room on a courtyard with no natural light, housekeeping extremly noisy, bed broken, cockroaches in the room, staff unfriendly speaking very basic english, internet wifi very slow. Very bad value for money... Chambre minuscule donnant sur une cour sans lumiere naturelle, tres tres bruyant, lit casse, cafard dans la chambre, personel parlant tres peu anglais et peu aimable, internet tres lent. En bref tres mauvais rapport qualite prix...
Excellent breakfast and prime location
The helpfulness of the Reception Desk staff. Room quality very poor. Changed after 1 night. 2nd room, 410, better but well below 4 star rating claimed by hotel. Why no coffee facities in roms?
that was my first time in barcelona, i was amazed by the location, you can say it is inside the action. the room size and cleanliness was ok to me and my wife. the room isolation is bad so that you will hear all the moves from the surrounding rooms specially in the morning when you the housekeeping will start cleaning up the room and that was not a great deal to beacause most of the day i was outside in the city.
Everything! it was great. it will be better when the remodeling is completed and there are two elevators. Breakfast was my favorite! Staff was excellent as well!
Excellent location, just 5 minutes from the top of La Ramblas, fairly queit location but everything very accessible. The hotel had only just opened and the staff were very helpful. Free use of pc in room was a bonus. As with any hotel there are always teething troubles, we didn't have hot water for a couple of days but this was fixed and we were offered another room to shower in. Breakfast starts at 7.30 weekdays however when we arrived at 7.30 the restaurant was still in darkness and the staff weren't in. In fairness the receptionist gave us some pastries to take with us on our day trip. We booked a family room which was one good size room with bunk beds for the children, no privacy for the adults though.
The hotel was ok bathroom had mold on the ceiling! not nice for a 4 star hotel,
Very central. Great location within walking distance to city centre. Quiet area for families. Staff helpful, room very nice and comfortable. Would highly recommend this hotel and would return as a couple also. Nothing!
I loved the look as soon as I walked in. Loved the laptop and high speed internet. Excellent placement of electrical outlets which is a surprisingly rare find.
Location Bed, needed replacing. Housekeeping could have done with some better touches re bathroom items especially as hotel was 5 star rated.
no swimming pool
We found the location of the hotel to be excellent. The accomodation was was comfortable and quiet. The upgrade we had was very good aswe were given a jacuzzi in our room. The bathroom was spacious with a walkin shower. We found some of the interior decor in our room (211) to be little poor. The wood surround on the jacuzzi was coming off. The bathroom ceiling had holes in it. The balcony railing felt insecure.
Location, silence. Replace the bathroom door for more privacy.
This hotel fell out of a glossy magazine; amazing room; ultra-modern decor; best shower of my life King sized bed was actually 2 x singles that wandered away from eachother in the night
Good location of the hotel, close to Plaza Catalunyia & Las Ramblas. The bed was not comfortable, and the room was noisy (sound from the corridor and other rooms very audible).
the location was very good I did not like the fact that we were not given a choice for breakfast in out bedroom,and had to take what we were given.
very convenient, close to key metro stations and landmarks, very clean…. didn't have a chance to try the breakfast because i left too early…. but good place towels had a better day..
It was a very convenient location Room was a little small with not much storage and there was a bit of noise from the metro.
Very close to city - walking distance to everything The reception could have been more proactive and informed us about what was includeded in the package (romantic) that we have booked. We had to ask.
location.quite and comfortable room the room we had was very small
Terrace Noise off street
Location and confort yes, when i came in., they gave a very small room, where i was paying for double to get a big one... they gave me a good one in the next day..
Great hotel location, right in the center next to Catalunya Square. A bit weird location of a bathroom and a sink right in the room with a very little privacy... Also, you need to use your card in order to activate electricity and airconditioning in the room.
Mostly friendly, helpful staff. Being on the first floor and right on a street with heavy traffic made it very loud if the exterior door was open - which made it impossible to use the balcony.
location,staff are very friendly,safety small room,no room service after 11 pm ,nobody help me to bring my bags to room.
Staff was very polite and tried to accommodate us as best they could. The air conditioning was non-functional for our 2-night stay.
Great Location. You will never sleep if you stay at this hotel. The walls are too thin. I requested to be moved away from the elevator, and they told me it would cost me an extra 50 Euros.
City location VERY small room
Great location, pleasant staff, superior rooms good
Staff were polite and location was excellent. I think the finishing are good for a 3 star hotel
The personell The room space!
Location was convenient. Price was relatively less than the Hotels around.
The room was nice The staff at check in was very rude and could not find my reservation. Then start making demands without and explanation and kept me there waiting when I told them that this is not how they treat customers. Finding my room was also very difficult. We found a cockroach and the soap dispense fell off when we took a shower
The level of service is excellent - the staff are really friendly and helpful. And the breakfasts are fab - lots of choice and everything is so fresh.
Very nice rooms, clean and cosy, friendly staff. Every night there was noise outside even though we were on the 5th floor, it sounded like a crazy woman shouting and talking to herself for hours. Also, the air conditioning did not work.
The warm reception and friendly staff I specially requested a room close to the groud floor as I am unable to use a lift. The room was on the top or fifth floor.
The staff! - they were excellent - very professional, but also very friendly and welcoming, and nothing was too much trouble. Some rooms seemed to be very small, although ours was fine - however, the price and prime location more than compensated for this. Noisy outside - but couldn't expect anything else in central Barcelona!
Location and swimming pool Refreshments on roof top pool area did not work
Reception staff very pleasant. Reception areas much more attractive than the room. Very convenient location at a reasonable price.. First non-smoking room was very smoky so changed to another. New room carpet not properly cleaned. No air conditioning or opening window so had to leave balcony door open at night. Room very dark and poor decoration. Bathroom similarly unattractive. No information in room about hotel or local attractions. This did not feel like a 4* hotel experience.
The location of the hotel was excellent The curtins in the room were very dirty, I did not like it at all
No problems, fantastic location very close to Las Ramblas
I had a suite room with a seperate sitting room from the bed room, this was very comfortable the walls are extremely thin. conversations of the neighbours can almost literally be followed.
Location was good. The pool and roof top terrace was as a nice to have. Great size, great potential. It was a cozy 3 star hotel with aspirations to be of a high quality. They had just changed management and I would hope that they meet their potential. The interiors, fixtures and fittings could all do with a revamp
We we're very happy with the location of the hotel. Very easy to walk anywhere in the city from the hotel. The hotel lobby was presentable, clean, and smelled nice. The lobby staff was also very friendly. The carpet in our hotel room was very questionable... had stains all over it. No light above the shower in the bathroom made it pretty hard to see while showering. The rooms could definitely use a little upgrade. We also had a big problem with the noise level. The hotel walls must be extremely thin. We were kept awake till 2am because of the kids in the room next to us. Very easy to hear from room to room. Overall, this hotel is just okay for price you're paying.
Very central.Side street location was quiet at night. Problem with toilet, on arrival, was attended to immediately on informing reception. There was a shower head which did not spray properly.While I did not draw attention to it.I felt it should have been noticed by attendants and replaced.This is not a complaint, just an observation.
The location was exellent- walking distance to shops, restaurants and tourist buses! We did not have to use public transport at all! Hotel staff was very nice and friendly! I would definitly recomend this hotel to everybody!
The front of house staff were excellent,friendly,extremely helpful & courteous,i would defenitely stay at the hotel again.
The rooftop pool was a suprise addition to our stay. The bar area was also very decorative. The location was excellent. The inconsistency in house keeping.
We had the junior suite which was excellant. It was nice to have some luxury Staff were very helpfull and polite and offered clear and well represented views about where to visit in the city.
Nice classical building. Comfortable rooms. Lousy free internet connection. No gym nor swimming pool.
Location was very good. Near to shops and other places such as the Ramblas. Staff were efficient and the general ambience of the hotel was good. Rooms were clean if a little "spartan" ! Our room was on the 9th floor and overlooked the roof top of an adjacent building. Unfortunately all the air conditioning units were positioned facing our only window so if you wanted the window open there was a horrible smell of food ....
The hotel was perfect. Rooms were of a high standard and felt fresh.The locationcould not have been better. 2 mins from the Ramblas but far enough away not to be bothered by the crowds. Many locations are easily walkable and there is a great Metro station right outside. On arrival despite pointing out to the person on reception that we had booked a junior suite we were still palmed of with a standard room and had to return to reception with all our luggage etc and wait until we were given our correct room. On leaving we were chased down the street by the doorman claiming that we had not handed in our key despite handing it to one of the people on reception and saying goodbye. Very embarrasing to be dragged back to the hotel in public and then told "it's ok it's sorted" Put a bit of a damper on the end of the holiday.
The facilities were beautiful and clean. The staff was friendly. The hotel was located in a central location. No face cloths, but i guess that is a European thing.
Central Location for Shopping
The hotel is in the centre of Barcelona,close to shops,historical sites and excellent transport systems.
location and how pleasant the staff was
Location Very uncomfortable beds. Overpriced room service options.
location excellent.helpful staff.very well looked after
Location - we have stayed at Gran Ducat five times before.
Good location, just a short distance from where the Express Shuttle from the airport stops, right around the corner. Metro Stations around the Plaza going in all directions. Room is a miniature version of a standard double room. Bed fits from one wall to the other. Antiquated facilities It's really a one star hotel. Great breakfast solutions across the street and in short distance from hotel, they charge you 9euros/12euros for Bfast at the hotel.
centered location...good base for all attractions. tight space but functional.
Its convenient location, handy to the metro and buses. The beds were hard and the shower partition made it impossible not to have water all over the bathroom.
Location Noise in the room from Underground. Room actually shook.
Location was okay as it was near the metro station and lots of shopping around Bed BUGS. meaning, very large bed bugs that you could see crawling on your bed. We woke up at 3am to bed bugs biting and crawling on our beds. We've never seen them so didn't know at the time, we brought down the bug to show them, the staff lied saying it wasn't bed bugs. Early the next morning they said it was security policy to go have all our belongings washed, but said they would not pay for it. They said we could have brought it from the plane.. when we were coming from a week stay in madrid to barcelona..on a train.. We had no bed bug problems in madrid. One night here, and we were bit all over. The hotel told us we couldn't come back until we had our belongings washed. They said for us to go buy clothes while our things were being washed... unbelievable. We called kayak right away and they connected us to our booking company which helped us with getting our refund and leaving our hotel right away.
of cause it is due to very near city centre !!! noise of metro
Location,staff service,free Wifi
It was very close to a lot of the city's action The room was incredibly small and not very clean. The walls were paper thin and we could hear everything that went on outside our room
Location Breakfast could be better, mainly the bread. It is very noisy not outside but from the corridor and other rooms.
Location: very close to Plaça Catalunya, the center of Barcelona. Extremily noisy: you hear the subway during all night, the sound isolation of the rooms if very bad and you keep hearing people arriving and leaving their rooms. Don't stay in the hotel if you want to relax.
The hotel is very well located and close to everything.
loved it. old world charm. excellent value. i usually like modern, but this was very nice!!!
Location. It is in the center of Barcelona. Easy access to all kind of transport, including the bus to the airport. In some rooms it is hard to sleep due to the noise of the street. Beds are to small.
Room was very small. Also, it was not possible to turn down the tv and volume was set quite high.
Location & Friendly, but forgetful stuff Very noisily in a number
Very centrally located. Lovely room overlooking the courtyard at the back. Staff polite and courteous.
Decor of the hotel and its central location.
The location of the hotel is excellent: in the center of the Barcelona, close to the Catalunia Plaza, to the bus stations. The hotel is designed fabulously. The hotel staff is friendly, very communicable and forthcoming. It was a great staying! The room walls are very thin: the voices and the noise in the next rooms could be heard.
None of it There was building work being carried out next door which meant hammering commenced before 8 am on each day of our stay we couldn't wait to get home!
The breakfast was very good. The hotel is at the city centre.
the old-time house, beautiful interior