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The rooms were very nice and the location was great. Check-in did not go smoothly at all. Our rooms were not ready for several hours and we did not get into our rooms until speaking with the manager.
The hotel is in an excellent location for travelers who need access to both the port and the airport. The surrounding streets offer dining for every taste.
Staff were friendly & efficient.Excellent location.Breakfast buffet was extensive & varied.
nothing in particular...thought reception and particularly breakfast dining areas were below par for a 5 star g.l hotel.....expected breakfast eggs etc to be cooked fresh not left on buffet...no a la carte offered see above............refused to give free internet in room despite info on booking conditions
The staff at the hotel are fantastic - from the minute you step out of a cab to when you check out you feel pampered and cared for. The concierge was excellent in their food recommendations. The only drawback was that everything has a cost. The coffee in your room is considered mini-bar and is a charge.
Great staff from the bellman all the way to staff at the front desk, staff who cleans the room to the bar and staff at breakfast. no complaints everything at the hotel is excellent
Excellent breakfast selection of food and drink. Very comfortable bed and good quality bedlinen. Public areas very well furnished with a lot of interesting artwork and flower arrangements. Well located for metro, bus route, sightseeing. Rooms do not have a facility to make a hot drink for yourself
Excellent location. Friendly professional staff. Recently refurbished excellent rooms with good amenities inc Bulgari Restaurant on the lower level is a bit bland but good quality. Ok for breakfast but Go out for dinner
The roof bar was fantastic
The hotel was under renovation, lots of noise and disturbence during the day.
The location was great but the room was very small, very dirty, with a small windoow just facing another building.....The staff very rude... Didn't care about the guest, and the breakfast was for a 2 star hotel, not 5 star hotel
Terrific location with easy access to trains and shopping. Room was clean and modern. The hotel staff was outstanding, the airlines had lost my bag and a young woman at front desk called the airlines for me to inquire on my bag - what service! I would definately stay here again. Nothing.
The room size, ckleanliness, guiet, ammenities. Polite reponsive multilingual staff. We were able to occupy our room early in the AM. On site restaurant available. Good value. No room heating on our first day (November 24). Staff not technically able to reprogram TV to an English language station.
very polite, accomodating bar shut when we returned in the evening
Bathroom toiletries not replenished daily.
the location Very weak shower
Modern. Friendly staff. Comfortable rooms. Room service is too limited. The "restaurant" is not an option. Needs an upgrade
Another couple were given the same room as us and actually had a key and came into the room lucky for us that we were there at the time. Reception lady sunday afternoon did not really apologise or think it was that big of a deal.jacuzzi hot water byt no pressure
Perfect location, very efficient and friendly staff, excellent facilities
classy, comfy, good service (receptionist was very nice telling us all the useful stuff when we arrived), the room was big, clean well equipped (descriptions are accurate) and had good running wifi access. We had a power outage on the first evening. As we came back from dinner 3 hours later, the hotel was still in the complete dark. Hopefully,our ultimate goal was to sleep immediately but I guess everyone staying at the hotel didn't have a great time.
comfortable, quiet room. the staff were very helpful and friendly. the bar was a bit clinical, uncomfortable, however the staff were more than willing to serve us a drink in the very comfortable lobby
Friendliness and helpfulness of staff. Free Internet. Comfortable room. We couldn't hear the TV.
Location Room decor
The terrace. Room service food.
Very helpfull staff,
Very helpful staff; rooftop bar excellent; excellent location; beds great Rooftop could use a little more seating with tables; maybe a few more waitstaff
Location, hotel staff
The bed was like a rock, and pillows very poor for sleeping
the roof bar small rooms - misleading 5 star status
Friendly, helpfu staffl and in a good location. Loved the roof top bar where the food we had was excellent We didn't dislike anything
Staff helpfulness and attitude room on busy road did not have enough noise insulation-consequently noisy
This hotel is far from to be 5 star. The bed in the double room is very narrow and is about 1.40 m ! Thus, two adults sleeping on it risk to fall down at night. The other furniture of the room, which needs to be repaired would be more suitable for a 3 star hotel room. The personnel at the desk with poor english could explain to us how to connect to the hotel WiFi and offered us free bussiness room: two old time snail speed desktops with a queque beside the door. There is also a problem to take a cup of coffee till noon - the only suggestion is to take breakfast twice.
The location is very good, the staff are excellent,roof terrace is excellent, staff plesant and friendly, the food there is very good but limited, same menu every day. We ate lunch there each each day of our stay, and fish of the day for 5 days was always the same. The bed in our room was far too hard. By the end of our stay we both had aching backs.
Breakfast was excellent
good value, helpful staff Air condtitioning weak on 9th floor
Rooms are well equiped, beds comfortable,clean hotel in the middle of one of the best shopping areas in Barcelona, convenient to several metro lines. The desk staff was less friendly than in many other hotels but competent.
The extortionate jump in room price on last night of our stay!!! Quality of breakfast was poor. Staff spoke very poor/no English.
nice spacious rooms, view was ok, airco was fine, beds were good and the nespresso in the hallway very nice! And the location is perfect in the centre of the nicer part of Barcelona just 5 min walk from casa Batlo and the subway, only 10 min walk to plaza Catalunya.
Friendly Staff, room size and hotel location all excellent
A great location within steps to the main walking section of the city air conditioning was poor. We went with another couple and they had the same issue...the air conditioning did not work properly
Very good location. It's just a few blocks away from the centre. The room is modern and they even have a balcony. The hotel staff aren't helpful at all. very very very bad attitude.
This hotel is very functional for touring Barcelona. The location could not have been better. Extremely good for shopping and very close to good places to eat. Also very close to public transport. The room was a good size. We did not have a double bed but the beds were comfortable, the bedding very clean. The bathroom with the double basins was spacious and clean. We ate breakfast once. The variety was good and fresh. We had a room at the back facing a very large courtyard so it was very quiet. We had been told that hotels in Barcelona facing the streets can be noisy at night. The lobby furniture could be revamped but apart from this , would recommend this hotel
nothing the "romantic" room had two separate beds instead of a king-size one, one bathrobe per two, we had to ask for shampoo; they left one sweet per two; walls are so thin, we were hearing about all indigestion problems of our nextdoors. St.V.'s was absolutely ruined.
Nice hotel, good breakfast selection. They do not have a changing facility after check out (which is very useful if your flight is at a later time)
I loved the look as soon as I walked in. Loved the laptop and high speed internet. Excellent placement of electrical outlets which is a surprisingly rare find.
This hotel fell out of a glossy magazine; amazing room; ultra-modern decor; best shower of my life King sized bed was actually 2 x singles that wandered away from eachother in the night
Everything! it was great. it will be better when the remodeling is completed and there are two elevators. Breakfast was my favorite! Staff was excellent as well!
no swimming pool
The hotel was ok bathroom had mold on the ceiling! not nice for a 4 star hotel,
Very central. Great location within walking distance to city centre. Quiet area for families. Staff helpful, room very nice and comfortable. Would highly recommend this hotel and would return as a couple also. Nothing!
Location Bed, needed replacing. Housekeeping could have done with some better touches re bathroom items especially as hotel was 5 star rated.
We found the location of the hotel to be excellent. The accomodation was was comfortable and quiet. The upgrade we had was very good aswe were given a jacuzzi in our room. The bathroom was spacious with a walkin shower. We found some of the interior decor in our room (211) to be little poor. The wood surround on the jacuzzi was coming off. The bathroom ceiling had holes in it. The balcony railing felt insecure.
Excellent location, just 5 minutes from the top of La Ramblas, fairly queit location but everything very accessible. The hotel had only just opened and the staff were very helpful. Free use of pc in room was a bonus. As with any hotel there are always teething troubles, we didn't have hot water for a couple of days but this was fixed and we were offered another room to shower in. Breakfast starts at 7.30 weekdays however when we arrived at 7.30 the restaurant was still in darkness and the staff weren't in. In fairness the receptionist gave us some pastries to take with us on our day trip. We booked a family room which was one good size room with bunk beds for the children, no privacy for the adults though.
Location, silence. Replace the bathroom door for more privacy.
location excellent.helpful staff.very well looked after
Location Very uncomfortable beds. Overpriced room service options.
Location was very good. Near to shops and other places such as the Ramblas. Staff were efficient and the general ambience of the hotel was good. Rooms were clean if a little "spartan" ! Our room was on the 9th floor and overlooked the roof top of an adjacent building. Unfortunately all the air conditioning units were positioned facing our only window so if you wanted the window open there was a horrible smell of food ....
Central Location for Shopping
The hotel was perfect. Rooms were of a high standard and felt fresh.The locationcould not have been better. 2 mins from the Ramblas but far enough away not to be bothered by the crowds. Many locations are easily walkable and there is a great Metro station right outside. On arrival despite pointing out to the person on reception that we had booked a junior suite we were still palmed of with a standard room and had to return to reception with all our luggage etc and wait until we were given our correct room. On leaving we were chased down the street by the doorman claiming that we had not handed in our key despite handing it to one of the people on reception and saying goodbye. Very embarrasing to be dragged back to the hotel in public and then told "it's ok it's sorted" Put a bit of a damper on the end of the holiday.
location and how pleasant the staff was
Nice classical building. Comfortable rooms. Lousy free internet connection. No gym nor swimming pool.
The facilities were beautiful and clean. The staff was friendly. The hotel was located in a central location. No face cloths, but i guess that is a European thing.
We had the junior suite which was excellant. It was nice to have some luxury Staff were very helpfull and polite and offered clear and well represented views about where to visit in the city.
The hotel is in the centre of Barcelona,close to shops,historical sites and excellent transport systems.
Decor of the hotel and its central location.
Location & Friendly, but forgetful stuff Very noisily in a number
the old-time house, beautiful interior
The breakfast was very good. The hotel is at the city centre.
Very centrally located. Lovely room overlooking the courtyard at the back. Staff polite and courteous.
Room was very small. Also, it was not possible to turn down the tv and volume was set quite high.
Location. It is in the center of Barcelona. Easy access to all kind of transport, including the bus to the airport. In some rooms it is hard to sleep due to the noise of the street. Beds are to small.
loved it. old world charm. excellent value. i usually like modern, but this was very nice!!!
The location of the hotel is excellent: in the center of the Barcelona, close to the Catalunia Plaza, to the bus stations. The hotel is designed fabulously. The hotel staff is friendly, very communicable and forthcoming. It was a great staying! The room walls are very thin: the voices and the noise in the next rooms could be heard.
None of it There was building work being carried out next door which meant hammering commenced before 8 am on each day of our stay we couldn't wait to get home!
clean modern room. jacuzzi on top floor bar very small. breakfast was expensive
Clean, comfortable, large room, location A little high priced
Very impressed with the standards and service of the hotel,the room was clean, and the food was very good , a big thank you to all the staff who made the difference to wet but enjoyable short break. its not a big issue but we had the only room in the hotel that had a small round window that diddent open and was none smoking even though we had asked for smoking on booking through internet
Lovely room at the back of the hotel, very quiet considering the location on Balmes. No outside terrace at ground level.
quality for money and location. all very good!
location, cleanliness, staff
good location helpfull staff location not enough selection of food at breakfast
Gave a baby bed. No problems
The Hotel is centrally located and accessible to touristic Bus in walkable distance. The staffs are so helpful for the person like me visting for the first time. Fabio and Tiberon are very helpful. They are charging 15euros for the television.
Excellent hotel. The double room was very clean and spacious, with a king size bed, had seperate wardrobe space with a secure safe. Clean bathroom, with bath and shower. The location was ideal with various transport links with the metro one block away and FGC. It wasnt far to walk to other stations and the bus stops were nearby too. Possible to walk to La Rambla (approx 15 min walk). Hotel also advised us of the nearest train (Renefe) stop where its possible to get a train to the airport. Staff were very helpful, professional, polite, and spoke good english. Internet (wired) was available in the room, but it didnt work on the first night, however the hotel fixed it when we informed them. Wifi is available but only in the lobby.
the location was great the toilet and the washbasins were very small
room decoration, large shower and bed. Decoration for the all hotel. sound isolation is far from being perfect.
Location, design Rooms very nice but functionality sacrificed for design originality
Perfect location to be close to the center and away of the noise. Great recepicist (from Argantine) to get his recoomendation for your paln in Barcelona. 50m from the metro station. No lobby. No Shampoo!!!. It was hard to find its building when the taxi deliver us from airport.
Location and quality of accommodation facilities
excellent location, very clean room, nice decoration and wonderful jacuzzi on the roof terrace... the staff was very friendly. the entrance...
ideal location, just one block away from playa de catalunya. Nice modern hotel
Excellent location. Refurbished hotel with all amenities. Very clean and comfortable. Would definitely stay there again. Hotel restaurant could have better dinner menu. Very limited. Did not have breakfast there.
Very nice location, nice hotel, good breakfast
Location, luxury room, service They increased the fare almost double due to a soccer game. Does not include breakfast
the rooms were clean and we loved swimmingin the pool
Location is superb. Walking distance to many of the tourist sights and shopping area. Easy access to metro and buses, and taxi stand is right at the corner. Spacious and Clean Room. Staffs are willing to help. Tapa bars nearby are also nice.
The hotel is very well situated, right above the Plaza de Catalunia, away from the noise of the Rambla but still just a few minutes walk. The neighbourhood is very beautiful, good restaurants in the street as well as some amazing artwork in the street. The hotel room was very nice, even better than on the photos on the website. Beautifully decorated and the beds were comfortable. We had a great view from our windows and the view from the 11th floor, where the swimming pool is, was amazing. Though the hotel isn´t very cheap it was worth every penny! The air condition could have been a litle bit cooler.
The location of the hotel is perfect to visit the city We were given a smoker´s room when our choice was non-smoker. It was disgusting because of the smell in the room and also to be sorrunded by ashtrays all over the place
the location is very good the standard room little bit small , the room servise took my personal towel and i ask for it but they didn't return it back !!
breakfast, room, location, cleaniness
the location of this hotel was excellent,the veiws from the roof top pool where breath taking.all staff where very helpfull. a great base to enjoy barcelona will book again when we return. the price for breakfast most guests we found eat out.
Room was clean and comfortable. There's a PC in the lobby that's free to use. Walking distance to Metro station. Don't stay here if you plan on sleeping in. At 8:30 every morning, the doors on our floor began slamming shut. The walls are thin, and you can hear everything. The staff isn't very knowledgeable about many things in their city. They even had trouble looking things up on the internet. And they never got the Wi-Fi to work.
Easy to book. Close to the city. Very nice breakfast. Ok. No
The location The comfort of the beds - far to hard for my taste.
Good location, WiFi-connection in your room and there's a pc in the lobby with internet connection. Breakfast is expensive at €13 pppd. Noisy rooms.
Staff very friendly and helpful. Quality of breakfast was excellent Beds are very hard and uncomfortable.
Excellent Location. Good staff. Clean and modern. PC for access to internet. Well run operation.
Nice hotel in quiet location, simple & clean with all the facilities I needed.
Contepory accomodation, quite good location, the staff where freindly and very good overall value for money. The jaccuzzi seemed uninviting a little grubby.
the location, the pool, 2 computers instead of 1 for the use of internet would make a big difference.Receptionists at front could be more friendly and welcoming. even if its just a smile
Small, clean, comfortable rooms. Good location, ten minutes from major sites. Lots of shops and restaurants nearby.
reasonably close to metro station and shopping areas. Hotel staffs quite helpful and free Wifi available. Breakfast open late during Sunday and food of restaurant just fair as Risotto is too hard.
Good location, modern, very clean, lovely air conditioned room, helpful friendly staff Told breakfast was served until 11am, but made feel unwelcome & rushed by one waiting staff when we arrived at 10.45am
Great location, double rooms on the top floor have a large balcony.. Free wireless internet was useless during the entire 4 day stay for all three individuals I knew were staying at the hotel. We attributed this to the fact that a large school group was staying at the hotel, but even when they were at dinner, the wireless still failed consistently. Without internet accessibility, I would not recommend this hotel to a business traveller. Also, double rooms were only available for 2 guests, even if 1 guest requests/pays the same price.
Very reasonable price, friendly staff, excellent location. We loved the neighborhood of L'Eixample. The hotel was clean and comfortable. We canceled our reservation at H10 Universitat because your prices were more competitive and rooms were far better, even though your hotel is slightly farther from Placa Catalunya.
The hotel was grate, but it was renovated long time ago, so it looked antiquated for the 5 star hotel. However, the location, staff and room size were perfect.
The decor was modern and the hotel was always clean. The location was good if you don't mind walking a bit or using the metro. The staff were rude, unhelpful and often got things wrong, including trying to charge us for services we had not ordered or received. They left us waiting in the lobby for 45 minutes to check-in and then let other people who'd just walked through the door check-in straight away whilst we were still left waiting. The aircon is only switched on when 3 guests complain they're too hot, otherwise you only get heating in your room. The safe can only be used if you pay an expensive rental price on the key per night. The cleaners were inconsistant, often leaving us without drinking glasses or shower gel. Outside noise was not a problem, but noise from with inside the hotel was very loud and constant from both staff and other guests.
Nice place Good service
the food in its restaurant was excellent. The central air conditioner wasn't on, so the room was quite warm (outside was about 20C). We had to open the window during the night and the street was quite noisy.